Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service.
We were impressed with the professional service of BJB right from the initial meeting. The photos were great and the sales particulars excellent quality. A buyer was found quickly and when they unfortunately pulled out, another one was found within 3 days. We were kept updated weekly throughout the selling process. We would definitely use them again.
Sarah · 15 July 2019
Agent replied · 12 June 2024
Thank you so much for your review. We so appreciate the feedback and especially when you must be busy following your move. Many thanks. Julia Bramfitt CPEA FNAEA (Branch Manager)
★★★★★ 5/5
GoogleGeorgina johnson was very polite and helpful on our house viewing.
William · 10 October 2024
Agent replied · 24 October 2024
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
★★★★★ 5/5
GoogleGeorgina very helpful about the 2 houses we viewed
Aleena · 9 November 2024
Agent replied · 9 December 2024
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
★★★★★ 5/5
TrustpilotBest service ever!!!
Best service ever helped me with Lucy was my advisor she sorted every problem I had and also guided me where I was stuck I would definitely say Butters Johns Bee is better then most other letting agents!
Mariam · 29 July 2020
★★★★★ 1/5
TrustpilotGreat service from the staff at the…
Great service from the staff at the winsford branch, however do not take up their offer of solicitors as they are totally incompetent. They obviously work on commission from these solicitors and unfortunately John bees haven’t vetted them makings the experience less than satisfactory.
Gerrard · 13 June 2022
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotStacey O'Hara
Stacey is a pleasure to work with, she is always informative, polite and responsive. Nothing is too much trouble and she is always on hand to deal with any issues. She is a credit to the company
Office · 30 October 2020
★★★★★ 5/5
GoogleRyan always provides an exceptional service and his knowledge of the market and sales is second to none.
Michael · 9 June 2024
Agent replied · 15 June 2024
Hi Mike, Thank you very much for your kind words. Always a pleasure, never a chore. Speak soon. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
★★★★★ 5/5
TrustpilotPhil was awesome
I needed to write a review that I couldn’t resist . Phil at Butters John Bee. Extremely helpful, ensured that I was taken care of and I would say deserves a raise. Happy to have been in such good hands and pray that he continues to thrive for excellence. Brilliant Guy he is
Julie · 13 April 2024
★★★★★ 5/5
TrustpilotAn estate agent with an eye for detail... thank you!
Can't review the company directly here, but I can review and compliment Hayley at the Stafford office for attention to detail, great customer service and having done her homework before the viewing. Made more impressive due to working with other estate agents in the area and they were not in the same league! Thank you :-)
Andy · 28 October 2019
Agent replied · 12 June 2024
Dear Andy, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us, your wonderful feedback and rating mean a lot to us.Butters John Bee Lettings
★★★★★ 5/5
GoogleVery helpful with my inquiry about the communal area. Chloe G, Lovely person to speak too as well.
David · 8 June 2024
Agent replied · 15 June 2024
Thank you for the lovely review for Chloe G . Kind regards Butters John Bee Newcastle Property Management Team
★★★★★ 1/5
TrustpilotExtremely unreliable, without respect to people’s time.
I tried to book a viewing for couple days now. Always someone will call me back, of course no call back. Decided to view different properties from more reliable agency. L
Ola · 29 August 2023
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotThanks to Grace for arranging and…
Thanks to Grace for arranging and finalising everything
Keith · 18 October 2019
Agent replied · 12 June 2024
Thank you for your kind positive words towards the service Grace has provided. Kind RegardsAbigail Iliff Lettings Manager
★★★★★ 5/5
TrustpilotGreat Customer Service by Charlotte
Been looking for a house for a few months now, Charlotte has been awesome in helping me and my partner find a house and has answered all of our questions (which there have been many) quickly and promptly
Luke · 7 July 2020
★★★★★ 5/5
TrustpilotI would just like to say that from…
I would just like to say that from start to finish I have been dealing with Abbey, Lydia, Chelsea and Grace and they have all been professional, thorough, speedy and extremely pleasant throughout the whole process. I have no hesitation in using butters John bee again and recommending others too.Thank you for an extremely good service
Patricia · 11 October 2019
Agent replied · 12 June 2024
Dear Patricia Thank you very much for your kind words towards us all in the branch and the service in which has been provided to you. Its lovely to hear such wonderful feedback.Kind regardsAbigail IliffLettings Manager
★★★★★ 5/5
GoogleButters John Bee Lettings team excellent. Very helpful and efficient throughout.
However, slightly indecisive on BJB full terms and conditions to actually complete the process.
James · 17 January 2024
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. If you need any further questions answering on our terms we will be more than happy to go through them with you in fine detail.
Thank you
Abbey
Lettings Manager
★★★★★ 1/5
TrustpilotUseless
This company doesn't seem to have any employees! If they do, they certainly aren't doing their jobs as I sent several messages about properties but had no reply. If they can't be bothered to respond to customers, I'm not going to chase them to give them MY custom.
Jordan · 1 November 2021
Agent replied · 12 June 2024
Hi Jordan, we're sorry to hear this, it isn't the five star level of service we strive for. If you'd like to discuss this further, and let us assist you with finding a suitable property, please send an email to reviews@bjbmail.com and we will ensure it is sent to the right team and handled quickly.Thank you
★★★★★ 5/5
TrustpilotMolly Farrelly
Molly Farrelly is a joy to deal with - she always does what she says she's going to do, keeping me informed all the way. Very good at communicating, very efficient but with a friendly touch.
Kerry · 15 January 2021
★★★★★ 5/5
GoogleGreat Agency to work with! Abi understood exactly what we were looking for and worked with us on multiple properties to deliver. Really looking forward to growing the relationship further.
Jack · 19 September 2023
Agent replied · 15 June 2024
Thank you Jack, it has been a pleasure to work with you all at your company for company lets.
Kind Regards
Abigail
Lettings Manager
★★★★★ 5/5
TrustpilotI have been impressed and reassured by…
I have been impressed and reassured by the prompt and professional way Danielle has dealt with our tenant . He has been most difficult to communicate with and Danielle has shown extreme patience and tenacity in her quest for a peaceful conclusion to the situation that he has created . I am most grateful .
Kathleen · 20 February 2020
Agent replied · 12 June 2024
Hello Kathleen,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 1/5
TrustpilotDisgraceful, be prepared to consult the Ombudsman to resolve issues with this pathetic organisation
1. BJB appointed to let my house
AntB · 6 December 2025
★★★★★ 5/5
TrustpilotThank you so much to the team in Stone…
Thank you so much to the team in Stone branch. Paula, Michelle and Grant took over from the old team a few weeks ago and since then I have had numerous viewings and have accepted an offer today. They kept me informed the whole way through and I couldn't have asked for better service. Thanks again.
Kay · 12 August 2019
Agent replied · 12 June 2024
Dear Kay Edwards, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stone
★★★★★ 5/5
TrustpilotJade at the butters John bee Kidsgrove…
Jade at the butters John bee Kidsgrove was absolutely brilliant when I spoke to her, so friendly to speak too and kept me up to date with the information I needed ! Definitely needs the recognition
Jay · 13 December 2020
★★★★★ 1/5
TrustpilotThey won’t leave me alone
harassing me with spam texts telling me to ring them
Ron · 13 October 2024
Agent replied · 29 October 2024
I am sorry Ron that you have been receiving unwanted text messages, I have checked our system in the Winsford office and you are not registered with ourselves? can I please ask you contact the Winsford branch to discuss your concerns so I can look into this for you? Kind Regards Winsford Team.
★★★★★ 5/5
GoogleVery happy with the service from Georgina, very professional.
Elangovan · 26 October 2024
Agent replied · 9 November 2024
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
