Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
4/5
TrustpilotConner was on time and very helpful…
Conner was on time and very helpful with the viewing
Dear AdamThank you for your great feedback, I will ensure your comments are passed to Connor. If you have any questions or need further assistance please do not hesitate to contact us.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotBen has been great help in assisting me…
Ben has been great help in assisting me with a number of issues that have arose over the past few days in my property. He has maintained great communication with me and had the issues resolved quickly and efficiently!
5/5
GoogleChloe g conducted herself in a very professional manner , she was very helpful and attentive would definitely recommend.
Thank you for the review for Chloe Gretton in property management. Kind regards Butters John Bee Newcastle Property Management
5/5
GoogleGabriel did a great job showing me round a property today
Thank you very much for taking the time to leave Gabriel this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleI've been with Butters John Bee now for over 3 years renting a property. Stacey has always been there whenever I've had any issues and delt with them promptly. Huge thank you!
Hi Sophie, Thank you so much for leaving me a review its much appreciated :) Regards Stacey PM Newcastle
5/5
GoogleThank you for the help and support this week on my work experience at the branch, a special mention goes to Ryan and Georgina
Dear Max, Thanks for spending your time with us, we appreciate you being here with us on your work experience.
5/5
TrustpilotAssistance from Gurdia. Thanks.
Gurdia was very helpful at all stages of the purchase.
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Wolverhampton
5/5
GoogleGoeorgina Johnson showed around the property and was professional, polite and friendly. A credit to your company.
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleStacey at BJB has been a fantastic help to us over the years and as landlords it is really appreciated when you have someone that can help so efficiently and with great diligence. Thank you
Thank you for leaving me such a great review, it has been a pleasure to assist you with your property. Kind Regards Stacey
5/5
GoogleHaving being told my rental property had been transferred to the Newcastle branch, I telephoned the office with a query which was dealt with in a swift and professional manner by Jacob. He also provided me with additional Landlord information that I was unaware of.
Thank you for taking the time to leave me a lovely review :-)
5/5
TrustpilotWe have received an excellent service…
We have received an excellent service from Luke Hill. Luke was always available, very professional and approachable every time we needed some help with anything to do with the property.Thank you Luke once again.. keep up the great work!
5/5
TrustpilotI had a brilliant and very…
I had a brilliant and very professional phone call of Dennis Mellor, she was very well spoken and polite in her call I would recommend her as a spokes person for John bee estate agents
Thank you for your kind words Craig.. Well done Denise. Congleton BJB
5/5
Trustpilotit's very profetiona
it's very proffetional and I also loved the house I visited.
5/5
TrustpilotI recently dealt with Hayley Kelly at…
I recently dealt with Hayley Kelly at the Stafford branch, it was really refreshing to have someone as helpful as Hayley and who clearly knew her job well. She was friendly yet professional. Would recommend hee highly to anyone.
5/5
GoogleKristianne, was very professional, polite and helpful, a pleasure to deal with.
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
1/5
GoogleHappy with the service from Georgina in branch, very helpful information about selling my home and the process.
Hi Mathew, Thank you so much for the kind words regarding Georgina here at Butters John Bee in Newcastle, perhaps you was meaning 5 star as opposed to one? Best wishes, Ryan Cheetham ~ Sales Branch Manager
5/5
GoogleMy contact at Butters John Bee , Julia Bramfitt, was fantastic. She went above and beyond to deliver the sale under very trying and frustrating circumstances. She was professional, diligent and kept me informed at every stage. The company must be very proud to have Julia as a customer facing employee.
David, Thank you so much for this lovely review. It really is appreciated. I am delighted we were able to reach a legal completion for you after your patience of waiting for such a long time. Kind regards, Julia Bramfitt, Branch Manager, Butters John Bee, Newcastle Sales.
5/5
TrustpilotVery impressed with Stacey
I recently dealt with Stacey at the Hanley branch, and I was really impressed to have someone as helpful ay Stacey, who not only knew her job extremely well, but she was friendly and yet professional. Highly recommended.
1/5
TrustpilotDisappointed
For a local letting agency (BJB Newcastle under Lyme)to take money off a local charity for a property that was not fit for purpose, no boiler, basic safety features and in an advanced state of repair shows blatant disregard. At the very least the charity should have its money returned and the letting contract cancelled.
Dear Lorraine, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
GoogleChloe g conducted herself in a very professional manner , she was very helpful and attentive would definitely recommend.
Thank you for the review for Chloe Gretton in property management. Kind regards Butters John Bee Newcastle Property Management
5/5
GoogleFantastic service from Georgina Johnson. She is very helpful and professional! Credit to Butters John Bee
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
5/5
TrustpilotFantastic support from BJB
Fantastic support from BJB. Butters John Bee lettings have been fantastic at supporting me with the marketing of my fathers property after he passed away. They have given me endless support, with making the property rentable and finding a tenant in rapid time. I would highly recommend anyone that is letting there house, uses there services.
Dear Jon Burgess, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotLuke Hill - Top Man
Luke Hill has been superb, he always manages to find great tenants quickly and goes above and beyond what you could expect from anyone, always efficient and professional, a real pleasure to deal withThanks LukeDarren & Diane
5/5
TrustpilotAmazing service
Amazing service! I’ve been dealing with Grace (in the Hanley branch) who has been absolutely amazing! Constantly kept me up to date with every step of the process with renting my property out. Super helpful and very efficient!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
