5/5
GoogleKrıstıanne was very nice and heipful with our questions about moving thank you
Agent replied · 9 November 2024
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Google5/5
GoogleI recently used Butters to sell a property at auction. I was sceptical that they might aim to get a sale at any price but I was pleasantly surprised. The whole process was quick easy and fair to both buyers and sellers so I’m happy to recommend Butters as trustworthy estate agents. Thank you for a seamless experience.
Agent replied · 15 June 2024
Thank you so much Heidi. We really do appreciate you leaving a lovely review for us. Regards Julia Bramfitt CPEA FNAEA Branch Manager
5/5
Googlealways a pleasure to deal with Ryan Cheetham, nothing is ever too much hassle. Thanks for your continued support.
Agent replied · 23 August 2024
Dear Auremas, The pleasure is all mine. Thank you for your kind words, very much appreciated. Speak soon. Best wishes, Ryan, Sales Branch Manager at BJB Newcastle
5/5
TrustpilotI had the opportunity to deal with…
I had the opportunity to deal with Chanelle and it’s been an amazing journey. She knows how to do her job and is a very great asset to the company. She has been very professional and prompt. Thank you Chanelle
5/5
TrustpilotBJB Letting Service
The people from BJB have been excellent at each stage of the Letting process. Firstly, from the initial onsite meeting, where the services that could be provided by BJB were clearly explained. The property was on the market the same day. Then, through the viewing / vetting stages frequent updates were given to keep me fully informed about progress.
Agent replied · 12 June 2024
Dear Michael Cunningham, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
1/5
TrustpilotNot contactable
Please as a landlord stay well clear of this agent they never answer the phones or emails there is no way to contact themA concierge will answer but just say sorry there busy
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email rerviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotSpecial thanks to Patrica
From the first phone call to the Hanley branch, Patricia has been amazing, very understanding and helpful - went above and beyond. Also, thanks go to Amy and Lynn who showed us around. Can’t fault them - well done.
5/5
GoogleI have had the pleasure of meeting, Georgina Johnson,senior residential sales consultant at BJB.She is very professional at her job,and a very pleasent and approachable person.Keep up the good work.😀 …
Agent replied · 15 June 2024
Hello, Thank you for your lovely review :) Regards, Georgina Newcastle Sales
5/5
GoogleFaye visited our property to give us a valuation. She was informative, thorough and very honest. She took time to document our homes layout and the USP of this. She knew what she was talking about and could tell she was experienced with her knowledge.PositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
Thank you so much for this lovely 5 star review. Very much appreciated. Faye Morris, BJB Newcastle sales
5/5
TrustpilotTarporley/Nantwich enquiry
I recently had enquired about potentially selling my home. Nantwich branch put me in contact with their Tarporley partner Felicity who was great in resourcing the information I needed on my house valuation.I hope she gets the recognition she deserves for providing me the help I needed.Thanks,Luke
Agent replied · 12 June 2024
Hi Luke. Really good of you to take the time to give such favourable feedback. Yes, Felicity is great and an asset to the BJB team. We're really pleased she has been able to help you. Good luck with your house move! Regards, Gary Fear, Branch Manager, Butters John bee Nantwich.
5/5
GoogleGeorgina goes above and beyond to help things run smoothly. Your help as been much appreciated, I don't think I'd have got this house if it wasn't for you. Thanks again Shane...
Agent replied · 15 June 2024
Hi Shane, Thank you so much for leaving Georgina a lovely review. Kind Regards BJB Newcastle Sales
1/5
TrustpilotDisgusting company
Disgusting company! Nothing but a bunch of lazy unscrupulous animals who just con people rip people off and threaten with pathetic warnings! They fail miserably to carry out repairs to properties they rent out for home owners!stay away from these idiotic bunch of cowboys! They are liars thieves and scumbags
1/5
TrustpilotAs bad as all the others
My initial experience as a landlord with Butters wasn't great and I genuinely preferred the company pre-spicer haart take over - I am now more than ever convinced that the central support systems do not help the front line staff no matter how nice or helpful said staff try to be.I have had incorrect 'fees' taken from my rent - after significant to-ing and fro-ing the branch manager accepted I was right, never explained how the issue had come about and promised a refund [clearly and in writing]...Which despite significant prompting and a formal complaint still is yet to materialise.Oh - and be aware, it doesn't matter what damage your tenant does to your property [pull off a perfectly secure handrail for example] - as the landlord you will have to pay, tenants are literally never held accountable for how they treat the property; I know this is because the DPS swung the pendulum from landlords who used to rince deposits but it has swung too far to the tenants now who just treat a property and their landlord with total contempt and the Agents do not care either way.Charles
4/5
GoogleIt was lovely to meet Georgina, really enjoyed viewing the house with her and can wait to move forward with the process.
Agent replied · 15 June 2024
Thank you for your lovely review here for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
TrustpilotThe property letting service is so…
The property letting service is so efficient from walking into the Winsford office speaking to Jenna my property was marketed overnight and 3 potential tenants found. They are moving in all agreed within a month. The legal and paper work all booked and taken care of and we are kept informed by telephone and emails.5 star service to trust.
Agent replied · 12 June 2024
Dear Jane,Thank you for taking the time to review the service Jenna has provided. I am delighted to hear your comments and wish you and your new tenant all the very best for the future.Kind regards,Rebekka GillLettings Manager
1/5
TrustpilotGood Estate Agent but Poor Drivers
Shame the young blonde female driver in the VW T-Roc doesn't seem to be aware when she is tailgating and trying to cut in front of people at traffic lights that she is driving around with her employer's name all over the car. Dashcam footage submitted. Incident at Four Lane Ends traffic lights headed towards TarporleyAround 20:00 7/2/24
5/5
GoogleMet Ryan at a property today. Very friendly and helpful. Credit to the business.
Agent replied · 24 October 2024
Thank you so much for leaving me a review here, much appreciated. All the very best. Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
5/5
GoogleGreat information & guidance from Abi at BJB. Very efficient service finding tenants, thanks.
Agent replied · 24 October 2024
Thank you for your review for Abigail, Vicky. BJB Newcastle Lettings
5/5
GoogleJust wanted to update my review and say a big thankyou to Dominika who has been my point of contact for the last few weeks and has helped chase and resolve any issues I've been having.
Agent replied · 15 June 2024
Many thanks for awarding us 5 stars! From the BJB Team, Newcastle, Sales
5/5
GoogleWonderful company! I have been supported by Stacey and Claire on the numerous times I needed help! They are always happy to help and go that extra mile. I can highly recommend using BJB. Thank you.
Agent replied · 15 June 2024
Hi Alli, Thank you so much for the lovely review. Regards, Stacey Property Management Manager
5/5
GoogleHad a viewing with Georgina she was very helpful & professional
Agent replied · 9 December 2024
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
5/5
TrustpilotElisha has managed a number of my…
Elisha has managed a number of my properties for me and has always gone out of her way to provide me with excellent service above and beyond the Call of Duty, so I have no problems in recommending her and her company to anyone requires a property to be managed for them.Ron Turley.Featherstone Farm Hotel. New road,Wolverhampton,WV10 7NW
Agent replied · 12 June 2024
Hi Ronald Turley, thank you so much for your positive comments about butters john bee Wolverhampton Lettings! We hope to see you soon!
5/5
GoogleI received great customer service from Georgina Johnson. She was very polite and patient. She is a credit to your company. Thank you.
Agent replied · 15 June 2024
Thank you for your review here for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
GoogleI have been using BJB for a number of years now as letting agent and they have been fantastic! Stacey OHara and the rest of the team are always very friendly and professional, today they managed to resolve a tenant query in under 30 minutes! Overall very impressed!PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
Thank you for the 5* review and lovely feedback for the lettings department at Newcastle. Kind regards Abigail Lettings Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
