Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
Danielle was very helpful, friendly and professional in dealing with me with my properties.
Hello Dave,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotReally good service
Really good service, Chelsea was really friendly and helpful and has helped with everything
Dear Chelsey Smith, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotHaving seen a property to rent
Having seen a property to rent, I was contacted by Corrie who made the process very quick, effortless and with the utmost professionalism and courtesy. I cannot praise her and the team highly enough and this was all done in under one week. Superb service, many thanks!
Hi StephenThank you for taking the time to leave me a review its been great meeting you and so glad we could get you fixed up with a property so quickly. I bet Preston is over the moon to be back with you. Take care Stephen and if you require any assistance in the future please let me know Kind RegardsCorrie BJB CreweLettings Team
5/5
TrustpilotA massive thank you to Danielle for…
A massive thank you to Danielle for your help today, it’s greatly appreciated!
Good morning Betty, Thank you for your 5star review about Danielle, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotMichelle was brilliant and kept me…
Michelle was brilliant and kept me informed. She could not have been more helpful.
Thank you for taking the time to leave us a review. Really hope your Dad will be happy in his new home! Many Thanks, Michelle, Paula and Hannah.
5/5
TrustpilotStacey O'Hara
Stacey is my main point of contact at BJB. She assists in any way possible and helps with any issues, even if she is not the Property Manager for the property in question. She is an excellent communicator and a pleasure to deal with.
5/5
TrustpilotButers John Bee 🐝 Crewe
Buters John Bee 🐝 CreweA huge thankyou to Ryan Cheetham So professional, took the time to evaluate exactly what I was looking for .As I sadly had to withdraw my offer on a property his empathy and understanding was second to none .Thankyou Ryan
Hi Amanda, thank you so much for leaving me a nice review, it means a lot! I am sorry that you decided against the house, but it was a pleasure to assist you nevertheless, and I'd be happy to help out with anything else going forward should the need arise. Best wishes, Ryan @ BJB Crewe
5/5
TrustpilotExcellent customer service from Carol…
Excellent customer service from Carol Yearsley. I found her to be very helpful and polite, and operated in a very professional manner. She sorted out my query straight away, answering all my questions in full. This is how it should be. Thank you Carol.
5/5
TrustpilotStacey Ohara / butters John bee
I have worked for Stacey on a few occasions And can not fault her at all.One of the easiest property managers I have ever worked with quick and efficient and nothing is too much trouble thank you Stacey ! from me and my team
5/5
GoogleKris, wonderfully prepared, helpful with all my questions and very knowledgeable with regards to properties and values in the area.
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleLovely viewing, in great hands. Very lovely young lady, able to answer all our questions. Fab! Georgina
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleBen at butters John bee is incredibly helpful and super friendly and professional he made the process of renewing our contract super easy:))
Thank you Ellie for a fantastic review. I hope you and your partner will be very happy in your new home. Kind Regards Abigail Lettings Manager
5/5
TrustpilotThank you Corrie Mainwaring
Thank you Corrie Mainwaring, you were very helpful in discussing potential let's.
Dear KirstieThank you so much for your great 5 star review, we will ensure your comments are passed on to Corrie. Please do not hesitate to contact us if you need any further help or assistance.Kind RegardsButters John BeeLettings
5/5
TrustpilotExcellent service again from Liz Thompson.
Liz Thompson is professional and very efficient. Brilliant team to work with.
Dear Richard, Thank you for your five star review regarding Liz. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotThanks to Emma at Newcastle office for…
Thanks to Emma at Newcastle office for all her help.Everything went really well .Thanks again.
Many thanks for taking the time to add a review for our services. Emma is delighted that you were able to mention her for a job well done. I know I have a great team so it is always nice to hear from customers that have had the benefit of their dedication to their clients.Kind regards, Julia Bramfitt CPEA FNAEA, Branch Manager
5/5
GoogleI’ve recently been in contact with Liz and what a great person she is!! We are currently in discussions via Liz with our landlord over maybe doing a little “updating” of a couple of rooms, and she and them is making it all very easy ( they live in Texas) very responsive and helpful.PositiveResponsiveness, Quality, Professionalism
Thank you for the lovely feedback regarding property management, and liz in particular. Kind Regards Abigail Iliff BJB LETTINGS
1/5
TrustpilotWorst lettings experience
Slow team, long response time but very good at damaging their brand reputation.
5/5
GoogleCan I just say I’ve not had the best experience with my landlord but Stacey at the Newcastle branch has been very helpful and done everything she could possibly do to help me thank u very much
Hi Tammy, Thank you for leaving me such a lovely review :-) Regards, Stacey O'Hara Property management manager
5/5
TrustpilotThanks Michael for your advise and for…
Thanks Michael for your advise and for helping us find our ideal place
Dear EmmaThank you so much for your great 5 star review and your lovely comment, please do not hesitate to contact us we can be of any help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
1/5
GoogleHad an appointment to view a house then waited outside for 10 minutes and the agent didnt show up… Riverside Road
Thank you for your lovely review here for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
GoogleExcellent service, polite and helpful Staff. My experience of home buying was very smooth because of Nathan. If I ever need an estate agent, it will be Nathan from Butters John Bee
Thank you for taking the time to leave me a great review, It has been a pleasure to assist you. Kind Regards Nathan Barclay
5/5
TrustpilotReally smooth from start to finish of…
Really smooth from start to finish of our letting experience. Charlotte was really helpful
Hello Mrs Collins,Thank you for recommending us by leaving such a lovely 5* review - I am very happy to see Charlotte in particular has helped you through the process. Please get in touch if you ever need anything!Kindest regards,Stefan KnapperHanley Lettings Manager
4/5
TrustpilotProfessional & efficient
Charlotte kept me informed every step of the way and was very reassuring.
Dear Ann, Thank you for your review. We are glad to hear that Charlotte kept you updated along the way. Kind Regards, Letting Branch Manager
5/5
TrustpilotWe were helped by Corrie viewing a…
We were helped by Corrie viewing a rental property. She was really attentive, and kept in touch when she said she would. Although the property was not for us, I will definitely continue to look through butters john bee for our new property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
