Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,759 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,759 reviews on two platforms, including 686 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
4/5
GoogleThis review is for Claire Jinks who took on our concerns as tenants and took action where others hadn’t. She kept us updated, showed genuine concern and was very professional. A real asset to the company and we are grateful for her help.
Hi Melissa, Thank you so much for your kind words regarding Claire, its much appreciated. Kind Regards, Stacey Property Management Manager
5/5
GoogleMet with Ryan from branch to register for auction and was very helpful, and got things promptly
Thank you for leaving a review here for me at Butters John Bee estate agents in Newcastle. If we can assist you further at all then please do not hesitate to contact us. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
5/5
TrustpilotRenting my property through butters john bee
Connor was very friendly and professional, explained the services available. I would definitely recommend butters john bee.
Dear Tracy Jones, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Congleton Lettings
4/5
TrustpilotBJB Winsford Lettings
After my tenant gave notice and moved out beginning of June, Jenna Stelfox took over the re letting of my property. Prospective tenants were found within a week.Great service by Jenna and good communication, smooth transaction.Would recommend Jenna at Butters John Bee Winsford, very helpful and friendly.
1/5
TrustpilotShocking service - had to go to the ombudsman
I would strongly caution anyone considering Butters John Bee for property sales.
5/5
TrustpilotDealt with Emma at the Crewe office she…
Dealt with Emma at the Crewe office she was very professional and friendly would definitely recommend!
Dear DanielThank you for your great 5 star review, please do not hesitate to contact us if we can be of any further assistance.Kind RegardsButters John BeeCrewe Lettings
5/5
GoogleButters John Bee has been incredible. Abigail has made the entire rental process stress-free and easy and we can't thank her enough for everything she's done for us.
Dear Salman, Thank you for your lovely review left here for Abi on our lettings team - I am very delighted to hear Abi has made the process easy and hassle free for you. If you need anything further then you know where we are. Thanks again & best wishes, Ryan Cheetham ~ Sales Branch Manager at BJB Newcastle
5/5
TrustpilotI have recently rented a flat from…
I have recently rented a flat from butters John bee. I received a very professional service from them all. Chelsea in the Newcastle under Lyme branch made the whole process very easy for me, and as stress free as possible for me. All the staff I dealt with were very pleasant and helpful, and will not hesitate to use them again in the future.
Dear Jayne Mueller, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotChelsea was great very helpful and…
Chelsea was great very helpful and professional, answered all our queries in a timely manner.
Dear Brook, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleI have been in communication with Chloe G within the last few weeks in relation to some maintenance issues. She was happy to help and very prompt.
Dear Heidi, thank you very much for leaving a great review about Chloe's service! Kind Regards, butters john bee Property Management
5/5
GoogleKristianne edmonson was very helpful and a really nice person, she made us feel very at ease thanks
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleGeorgina showed us the property she was prompt waiting to show us around she was very helpful gave us all the info we needed very happy with the service
Thank you for your review here for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
TrustpilotWhat a delight Natalie is to deal with…
What a delight Natalie is to deal with - I deal with a few rental properties through Natalie, and when I speak with her I get 100% attention, and she always does what she says she will do, in a professional but friendly manner.
5/5
TrustpilotJenna was great with everything…
Jenna was great with everything couldn't fault her hope to deal with bjb in the future
Dear Emma,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with our lettings service and cannot fault our processes. Kind regards,Jenna Stelfox Lettings Manager
5/5
TrustpilotCrompton Grove
Hi, just a quick message to say thankyou very much to Ellie with whom I had a viewing with this lunchtime in Trentham. Very polite, professional & knowledgeable about the local area. Lovely to talk with & a really positive person! What else can I say? The perfect person at the perfect property! A credit to your branch & company! Well done 👍
Dear Mark,Thank you for your review about our team member Ellie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotI have been delighted by the service…
I have been delighted by the service received from bjb (Crewe) lettings department. The manager, Steve, offered me some exceptional insights and upfront professional advice from the start of my “buy to rent” experience, which has allowed me to minimise potential risks, avoid making silly mistakes through lack of experience and maximise the benefit from my property portfolio that I am building up
Dear MarkThank you for your great 5 star review, please do not hesitate to contact us if we can be of further assistance in the future.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleSpoke to abbey she was absolutely brilliant, saw to all of my needs and made me feel really confident in my move. Absolutely brilliant.. really happy :)
Dear Lola, Thank you for taking your time to leave an excellent review here , much appreciated & with a special mention to Abi on our lettings team - I will be sure to pass on your kind words. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Newcastle
5/5
GoogleStacey OHara at BJB provides excellent customer service very polite phone manner nothing is to much trouble any issues I have had have been communicated explained then dealt with in a timely manner a very rare thing these days.
Hi Richard, Thank you so much for leaving me a lovely review :-) Regards Stacey Property Management Manager
5/5
TrustpilotAmy has shown professionalism and…
Amy has shown professionalism and understanding throughout our house sale. She listened to what we needed and went above and beyond her job requirements- even emailing us late evenings and over the weekend.Butters are very lucky to have such a valuable member of the team. We will definitely be using you again and have recommend you to our friends. Lorna and Jon Smith.
Dear Jon and LornaThank you so much for the lovely review you have written. I am delighted that Amy was able to provide the high standard of service we always aim for. Wishing you both a very happy new year!Kind regardsJulia Bramfitt CPEA FNAEABranch Manager
5/5
TrustpilotIt was an honour to meet Sara Dickens
It was an honour to meet Sara Dickens, she explained to me the details Of my house valuation, I can't thank her enough. I am very happy
Thank you for your kind review for Sara. Please do not hesitate to contact us if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
5/5
GoogleI contacted BJB for information and advice on the purchase of properties for student rental. I spoke with Julia - she could not have been more pleasant and helpful for the duration of what turned out to be a lengthy call.
Martin, Thank you so much for this lovely 5 star review. Kind regards, Julia Bramfitt CPEA FNAEA, Butters John Bee, Newcastle, Sales.
5/5
TrustpilotFantastic Service Provided
Ben has been Fantastic. Always available to provide advice and answer any questions I have. Having used various agents, I can testify this is the best service I have ever received. Would highly recommend to anyone looking for an agent to manage their property.
5/5
TrustpilotGreat Service
I think Sean and the team provide an excellent service, always friendly and happy to help.
Thank you for your kind words, Lyndsey. It's always great to hear we've done a good job. If you ever need anything, you know where we are. Kind regardsBJB
5/5
TrustpilotAMAZING
Charlotte, Lucy and Helen were fantastic they really helped and were reassuring when something went wrong with the house we were meant to move into and found us another house. We were on a very tight schedule to move and they managed to get us moved in quickly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
