5/5
Trustpilota pleasure to do business with
Very easy to speak to and very efficient service thank you Lydia
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat Service - A tennant
I wold just like to say that over past 10 years BJB and my landlord have been very understanding through some difficult times. I would especially like to thank Carol Yearsley and Faye for their thoughtfulness and friendly manor Well Done Girls!
5/5
GoogleGeorgina from BJB was awesome and provided very accurate and useful information.
Agent replied · 9 December 2024
Thank you very much for taking the time to leave Georgina a review here. BJB Newcastle, Sales Team.
5/5
GoogleChloe L is amazing, very helpful, communicates well and keeps us updated with any information needed. Best estate agents I've worked with. Responds promptly.
Agent replied · 15 June 2024
Dear Lisa, Thank you for leaving Chloe L a lovely review on the service she has provided you. Kind Regards Abigail Lettings Manager
5/5
TrustpilotHardworking & efficient Stacey
Stacey is a credit to your company. Dealing with rental properties can be very stressful, but Stacey always manages to reduce the stress. I also notice the long hours Stacey puts in from the emails I receive from her outside office hours.
5/5
GoogleKris, came round to value my property. She was very knowledgeable and professional. Kris gave me some good advice before we are ready to sell. Thank you
Agent replied · 15 June 2024
Hi David, Thank you so much for leaving me this lovely google review, Regards Kristianne BJB Newcastle Sales.
1/5
TrustpilotWhere did they get my number
Have my house for sale with a different agent, they have found my number and ring weekly touting for my sale Unprofessional
5/5
GoogleFive stars for Olivia Plant! I’ve been really impressed with Olivia Plant since our viewing Saturday and onwards she has been extremely helpful and amazing I can’t thank her enough for her help and guidance highly recommend!
Agent replied · 15 June 2024
Thank you for such lovely feedback Caine. Its been a pleasure to deal with you. Kind Regards Olivia
5/5
TrustpilotMolly Farrelly is just brilliant
Just spoken with Molly Farrelly - what can I say - she is a gem. She easily understood my issues, and was very swift in dealing with them. She is professional and efficient, but with a personable touch. Thank you Molly.
5/5
TrustpilotButters John bee
Yesterday I was shown around a property I am interested in in Wolverhampton. I have to say the young lady was very polite and helpful, I believe her name was Elisha Hennessey and is new to the Wolverhampton office. I’m not one to normally write reviews but I have to say her professional approach was amazing. Would highly reccomend this company 👍
Agent replied · 12 June 2024
Dear Jamie Lowe, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope to be of service to you again in the future. Best wishes, butters john bee Wolverhampton
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Great support from Natasha & Ruben throughout . The process was very stressful but they were on the end o& the telephone and kept me informed when they were chasing other professionals. Very friendly, efficient & professional team.
Agent replied · 12 June 2024
Hello Mrs. H, Thank you so much for the wonderful review. It has been a pleasure to have you as a client. Wishing you all the best from Natasha and the rest of the BJB Sandbach Team.
4/5
TrustpilotJust wanted to say how helpful Julie…
Just wanted to say how helpful Julie was helping me with query over the tenancy agreement. I wasn't sure about a few points. It's nice to know that I've got a point of contact who will help when needed. Thank you Julie
3/5
TrustpilotProblems dealt with.
I have had problems with my tenant, rent arrears, damage and lack of cleanliness after tenant left etc. A claim had to be made on my behalf. This was done very efficiently by Andrew Pass. Thank you Andrew for all your input.
5/5
TrustpilotExcellent service
Excellent service Micheal has been very helpful throughout the whole process! Thankyou
Agent replied · 12 June 2024
Dear LucyThank you so much for your great 5 star review and your lovely comments, it was a pleasure dealing with you and your lovely property, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
GoogleI have recently had contact with Stacey O’Hara from the letting department at Butters JB in the Newcastle office. She was really helpful and professional and I would recommend this company to anyone thinking of letting a property.
Agent replied · 15 June 2024
Thank you for leaving Stacey a great review, Stacey also goes above and beyond for the clients in her portfolio. Kind Regards Abigail Lettings Manager
5/5
GoogleI recently viewed with Ryan and he was totally amazing, very professional and extremely helpful with a wealth of knowledge about the property.
Agent replied · 15 June 2024
Hi Shinto, lovely to meet with yourself, thank you for your time on the viewing and for leaving me a review here. Look forward to catching up soon. Best wishes, Ryan Cheetham at BJB Newcastle
1/5
TrustpilotAvoid avoid and avoid some more
Unprofessional and arrogant. You can often tell just how good an organisation is by how they handle complaints when things go wrong. Butters John Bee don't bother at all. Just rush to try to save their own skin following a series of monumental cock ups and simply throw their customers under a bus. Avoid this company. They have no morals. This is regarding the Crewe branch. Please don't post the usual I'm sorry blurb and invite me to discuss it with the office. It's simply pointless. Been there, done that. They don't deserve 1 star but they're so arrogant there's no option for a 0
5/5
GoogleI would highly recomend the team at butters John bee, Newcastle under Lyme. I sold my property with them and all the staff were friendly and answered any questions I had. What makes their customer service 5star is the fact that they communicate with you regularly so you are never left in the dark. Thanks to the whole team 😀 …
Agent replied · 15 June 2024
Thank you so much Sue for providing a positive review of your service with us at Butters John Bee Newcastle. Kind Regards, Joshua Adams Butters John Bee 01782 622 155
5/5
GoogleVery pleased with the responsive professional and quality service offered starting with Nathan’s valuation service . Have received excellent service from Lauren mainly but also Georgina and Cameron ! Recommend this company ! Excellent communication about viewings and progress made with sale . Would use them againPositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
Dear James, We are delighted to receive such a lovely 5 star review. Thank you so much! Kind regards, Julia Bramfitt, BJB Newcastle Sales.
5/5
TrustpilotGreat customer service
Liz Thompson has been an enormous help and great source of reassurance whenever assistance is required. Liz coordinates any works and communicates with the all parties effectively; an absolute joy to deal with even when you have water raining through the ceiling!
1/5
TrustpilotAVOID MADDISON
Been trying to view our dream home , too be told lie after lie . My partner got told an hour before the viewing to be told the property had been sold! Underhanded tactics from the maddison ! Avoid this estate agents at all cost
Agent replied · 12 June 2024
Hi, we are sorry to see your review. The property in question proved to be popular and our vendor received an offer they were happy with and asked for other viewings to be cancelled, which can lead to disappointment for potential buyers such as yourself. We would be more than happy to help you find another suitable property, you can reach us on 01270814950 to discuss your requirements.
5/5
GoogleGeorgina Gab where very helpful and always go the extra mile..
Agent replied · 9 December 2024
Hi Nigel, Thank you very much for taking the time to leave Georgina & Gabriel a review here. BJB Newcastle, Sales Team.
5/5
TrustpilotGreat experience working with from bjb…
Great experience working with from bjb (Crewe) lettings department. Michael Ferris has been very proactive in delivering a exemplary standard of customer service and his “can do” attitude to problem resolution is extremely refreshing in today’s challenging business environment - with thanks
5/5
TrustpilotVery good service
Lucy has been amazing and has gone above and beyond to help.
Agent replied · 12 June 2024
Dear Adele, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are happy to pass along your kind comments to Lucy.Kind Regards,Hanley Lettings Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
