Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
GoogleI listed my property with BJB and been let within days. ThankIng Olivia Plant @ Newcastle Under Lyme branch. You are very friendly and aproachable, but yet professional. Will use ther services again in future. A N.
Hello, Thank you for leaving Olivia a lovely review. Regards, BJB Newcastle Lettings
5/5
GoogleExcellent service lovely staff very helpful and kept us up to date with everything highly recommended 5 *****
Thank you for your kind words, we appreciate you leaving a review here for our branch & very pleased to have assisted. Best wishes all at Butters John Bee, Newcastle
5/5
GoogleAfter many months of trying to find a property, I couldn’t have done it without Julia. She has been absolutely amazing and so helpful. The service was fantastic, the ladies who also work there were so helpful too. Overall great experience. Thank you again.
Emily, Thanks so much for this lovely review. Much appreciated. Julia Bramfitt, Butters John Bee Newcastle, Sales
5/5
GoogleKristianne came to do a valuation, she ran through the various options of selling and all the services of Butters John Bee
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleFantastic customer service by Georgina from the Newcastle-under-Lyme office nothing too much trouble. Thank you for all your help
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleStacey came to do my house inspection today and she is absolutely lovely! Easy to talk to and very helpful with information required. It will be nice to have her back for future inspections.
Thank you very much for leaving a kind review. Kind Regards, Newcastle Property Management.
1/5
TrustpilotAvoid this company if you want to rent…
Avoid this company if you want to rent your house out . Terrible customer service as unable to speak to anybody , they don’t return your calls . Paid for a fully managed service but you wouldn’t think so as often had to contact the tenants myself . Moved lettings agents this time around due to the poor service .
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. This has now been raised internally, however if you'd like to discuss this further, please email help@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotSuper fast service
Elisha was our contact for a property and was great. I called on Saturday and she accommodated us with a viewing on the same day. I needed to find a place urgently and she made it all happen within a few days. Always answered any queries swiftly. (Anita O'C).
4/5
TrustpilotI recently dealt with Bev and her team…
I recently dealt with Bev and her team at the Telford branch. They were all very knowledgeable and helpful
Hi David Dickens, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotCharlotte Foden was really helpful and…
Charlotte Foden was really helpful and made the whole process easy from start to finish!Can’t thank her enough! 5*
Hello Mr Westwood, thank you for your kind words and 5* review. If we can ever be of any help in the future please do not hesitate to contact us. Kind Regards - the Hanley Lettings Team
5/5
TrustpilotProperty Management - Andy Pass
As contractors we have been in communication with Andy Pass who has been working with us regarding empty properties requiring maintenance, key logistics and chasing invoice payments. He responds well to emails, and we have successfully completed some outstanding maintenance jobs with prompt payment too. Thank you Andy
5/5
GoogleMy wife and I sold our house at auction with bjb, Georgia Johnson and the rest of the staff could not have been more helpful, the service and advice was invaluable in marketing and selling the house. Thank you.
Hi Martin, Thank you so much for leaving Georgina a lovely review. Regards, Newcastle Sales.
5/5
TrustpilotExceptional
Butters John Bee are an amazing company they gave me a brilliant service from start to finish. The property manager Andrew Pass who looked after me throughout my tenancy was amazing, he would sort anything I needed and has been very understanding and helped me with everything. I Would highly recommend, such a professional service especially from Andy I’ll be sad to leave. thank you!
Hello Tanya,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotBJB Crewe Fantasic.
We had the best service from a lady called Corrie,she did everything to make sure things went smooth for us,kept us updated and we can’t thank her enough,a real credit to the team,from all the things we had to do and from Corrie’s side she made sure things were done and kept updating us also,just fantastic all round,just the best service thank you again.
Dear PhilThank you so much for your fantastic review, we appreciate your great feedback and will pass this on to Corrie, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleWe were really impressed with Cameron when came to our property to do a viewing last week. He was incredibly professional and made us feel really comfortable in a difficult situation. We really appreciate the time he took to debrief with us following the viewing and his efforts have not gone unnoticed. He is a real asset to the team.
Hi Abbie, Thank you so much for this lovely review! I am so grateful. Regards, Cameron Locker, Butters John Bee Sales, Newcastle
5/5
TrustpilotGreat Service
Great staff (especially Ellie) very helpful, professional and efficient. Sorted my move with minimum fuss and stress.
Hello Dean,Thank you for your kind review about Ellie, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotChelsea was really helpful in helping…
Chelsea was really helpful in helping us find our first house to rent. Would definitely recommend 😊
Dear Beth, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleBen helped us every time we had a problem! Even when we asked a lot of questions he was very patient by explaining us everything we needed to know
Thank you for your lovely review here for Ben, much obliged. BJB Newcastle Lettings Team
5/5
GoogleHi Iv had a Tenency viewing with Chloe , Very polite and lovely young lady who was very helpful with my matience issues. Tracey Price 43 Derek Drive .
Hello and thank you for leaving a review for Chloe Gretton in Property Management
1/5
TrustpilotNewcastle-under-Lyme branch - AVOID
Newcastle-under-Lyme branch have used misleading photographs of an unsuitable property to obtain money by deception from a local charity - unless they return all monies paid and cancel the tenancy agreement, I would not recommend anyone rent from them.They were awful letting agents when I last used them, intrusive and unhelpful. And people wonder why landlords and estate agents have such a bad name!
Dear Chris, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
GoogleMet with Ryan from branch to register for auction and was very helpful, and got things promptly
Thank you for leaving a review here for me at Butters John Bee estate agents in Newcastle. If we can assist you further at all then please do not hesitate to contact us. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
4/5
GoogleThis review is for Claire Jinks who took on our concerns as tenants and took action where others hadn’t. She kept us updated, showed genuine concern and was very professional. A real asset to the company and we are grateful for her help.
Hi Melissa, Thank you so much for your kind words regarding Claire, its much appreciated. Kind Regards, Stacey Property Management Manager
5/5
TrustpilotCannock branch
Cannock branch Great team.Nothing too much trouble.Thanks Andy for all your help.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotRenting my property through butters john bee
Connor was very friendly and professional, explained the services available. I would definitely recommend butters john bee.
Dear Tracy Jones, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Congleton Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
