Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,759 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,759 reviews on two platforms, including 686 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
TrustpilotWe would be proud to recommend Liz…
We would be proud to recommend Liz Thompson at Butters for her can do attitude. Before Liz took over all our problems when some idiot crashed his car into the front of our property we were seriously considering a change of agent. Liz has ensured that Butters retains the business.Jenny & Terry Williams
5/5
TrustpilotExcellent service.
Recently had an issue with the garage door massive thank you to Danielle for getting this fixed for us so fast.
Dear Michelle, Thank you for your five star review regarding Danielle. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotStacey
Stacey is friendly, helpful and responsive. She is an excellent communicator and is very informative. She assists in any way required.
Dear Chloe, Thank you for your five star review regarding Stacey. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotAbsolutely fabulous service
Absolutely fabulous service, I dealt with all the ladies in the winsford branch, Sara, Pat, Lauren,Tresa and Sophie. The complete experience from day 1 of getting the house on the market to the end exchange was completely stress free, reassuring and so friendly and kind. I would highly recommend.
Thank you for your kind review for the team Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
1/5
TrustpilotShocking estate agents if selling…
Shocking estate agents if selling through them. Zero communication on feedback. They don't let you know when you have viewers, they do absolutely nothing! Will be listing my property elsewhere
3/5
TrustpilotNantwich office different league
We had dealings with the Nantwich office around six years ago first rate team aways keeping us up to date with the house sale in Nantwich we can’t say the Team at the crewe office are in the same league very poor service including no up dates or feed back also not returning phone calls would we use the crewe office again after the last sale that’s a big No
Good morning Mr Cheshire,Thank you for leaving your review. Please would you give me a call on 01270 213541 so that we may discuss your comments further.Kind regardsFran WheatcroftBRANCH MANAGER
5/5
TrustpilotWe have just had our first inspection…
We have just had our first inspection as tenents in 3 years due to covid restrictions. BJB were really accommodating when booking due to work restrictions. Natalie came round and completed the inspection, I was really impressed how thorough she was. She took loads of pictures and made loads of notes. I would definitely recommend BJB and Natalie services.
Thank you for taking the time to leave a review for Natalie. We are glad she was of great assistance to you and feel free to call whenever you need help in the futureKind RegardsBJB CreweLettings
1/5
TrustpilotJoke Company
As a landlord BJB managed two properties for twenty years. Since the takeover by Spencer Hart they have become worse than useless.
5/5
GoogleThe overall service that I received from butter John bee estate agents was brilliant. I was partially impressed with the agent named Frankie who served us. His professionalism and knowledge was outstanding. Any questions or concerns I had were answered. Would highly recommend to anyone in the area.
Thanks for this lovely 5 star review Paul. Greatly appreciated. Frankie Williamson, BJB Newcastle, Sales.
5/5
TrustpilotMoving during an epidemic
As if moving isn't stressful enough, add covid-19 into the mix and its mayhem!! But Luke Hill has been at the end of the phone answering my many questions and Elizabeth Thompson has been at the end of an e-mail sorting out any issues pronto and without hesitation!! I cannot thank you enough!!
5/5
TrustpilotWe viewed a property on Saturday 21/03
We viewed a property on Saturday 21/03, Elisha Hennessey was our contact both over the phone and at the property. She managed to get us a viewing within a couple hours and sealed out deal on the following monday. We were all completed in under a week. Faultless service. Thanks again. (David T)
5/5
GoogleAbby (Abigail) was very helpful and patient with my family, especially due to the language barrier. Very good service
Thank you very much Tony for your lovely words towards the service i have provided to you and your family in regards to becoming a landlord for the first time. It has been a pleasure to assist. Kind regards Abigail Lettings Manager BJB Newcastle
5/5
TrustpilotAfter a very difficult and eventful…
After a very difficult and eventful sale, we are finally settled in our new home. Butters John Bee came through for us and our thanks go out to the whole team in the Crewe office. From our valuation by Tom our negotiator Belle and a final push from Fran at the helm we can only leave positive comments. Keep up the good work folks, your all doing an excellent job.
Good afternoon Andrew,thank you for our fabulous comments. I am happy to hear you are now settled into your new home.Kind regardsFran WheatcroftBRANCH MANAGER
5/5
TrustpilotBJB customer support
Having initially contacted BJB regarding renting a property, I was put in contact with Charlotte. Since this point, Charlotte has been on hand to answer any queries I may have had. Always helpful and always available, via emails. She has gone above and beyond to support me with finding the right property.
5/5
TrustpilotButters John bee
We applied for a property bjb had to let we contacted the hanley agency and spoke to Lucy who helped us every step of the way, she kept us informed all the way through, I would recommend people looking to rent or buy a property to go butters John bee there amazing!!!
5/5
TrustpilotFast, professional service from Butters John Bee
Excellent service from Butters John Bee (Newcastle) . I needed an historic valuation and the polite, friendly and exceptionally efficient Ryan Cheetham sorted my problem out in just a few hours! Amazing.
Hi Janet, Thank you so much for leaving me a review here, very much appreciated. All the very best moving forward. Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
1/5
TrustpilotConstant calls
Constant calls, emails and text messages. This after inquiring about my house value. I ticked that I was just curious it calls at 9pm in the evening and on weekends and bank holidays is just ridiculous.After many months of calling and me not answering they should surely get the point? Yes I could block them but they seem to come through on different numbers.Take the hint
5/5
TrustpilotBJB Amazing Service
Michael and his team at BJB Crewe gave us a great service and supported us through the rental process every step of the way. As promised the property was immaculate!! BJB after care service has also been excellent, we cant thank Michael enough!! Thank you to all in the Crewe office.
5/5
TrustpilotExcellent local knowledge and made the…
Excellent local knowledge and made the house moving experience as painless as possible. Special mention to Diane and Mark at the Sandbach office
Hi, Thank you very much for your feedback and the lovely chocs. I hope that you are happy in your new home.Best WishesDiane
5/5
TrustpilotFriendly and extremely efficient service
During the last six years we have used a well-known letting agent. However, we recently decided to change over to Butters John Bee. They offer an excellent, efficient service, and are very attentive and thorough. Top marks with communication and replying to emails and telephone calls promptly. All the staff I have dealt with have been extremely friendly and keen to help.I wouldn’t hesitate to recommend Butters John Bee.
Dear Katyb, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotCan’t thank Liz enough for her help…
Can’t thank Liz enough for her help today, resolved an leak issue I had within a few hours. Thanks Liz!
Good morning Danielle, Thank you for your 5star review about Liz, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotChenelle is very professional and went…
Chenelle is very professional and went above and beyond to assist us. She’s very experienced and knowledgeable and turned what I thought would be a complex and drawn out experience into a dream. I would definitely use Butler John Bee again and recommend their service to my friends and family.
5/5
GoogleButters John bee estate agent newcastle under lymn was so accommodating and helpful. Especially our estate agent Olivia, she helped me through the whole process and still is as this was my first time renting. 10 out of 10 experience!
Hello, Thank you for leaving Olivia a lovely review. Regards, BJB Newcastle Lettings
5/5
TrustpilotGreat Job!
I am a Property Investor and, in my previous dealings with Butters John Bee in Congleton, have found Vicki Hough to be extremely helpful and professional.The Team at BJB have just done an outstanding job for me on my most recent house purchase.Both the initial viewing by Jan and the quick processing of the sale against tight deadlines were handled extremely well and I am most grateful to everyone.Nigel Crouch
Hi Nigel, Thanks so much for your lovely review and we very much look forward working with you again soon.BJB Congleton
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
