Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSarah dickens and Tresa Harris have…
Sarah dickens and Tresa Harris have both been great, they are always enthusiastic, willing to help and resolve any queries that I have raised. I appreciate their service, I hope the lettings team are just as good in Crewe as I’m looking to rent my house out with them because of Sarah and Tresa’s service.
Customer · 28 January 2023
Agent replied · 12 June 2024
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance. Kind Regards Lauren Ellison BJB Winsford Sales Team
★★★★★ 5/5
TrustpilotMichael Ferris review
Michael Ferris has been very professional throughout the process of securing my first home, I’d like to thank him for being so helpful
Chokchai · 22 June 2020
Agent replied · 12 June 2024
Dear ChokchaiThank you so much for your great 5 star review and we hope you enjoy living in your new home, if you have any questions or need assistance please do not hesitate to contact us.Kind RegardsButters John BeeLettings
★★★★★ 1/5
TrustpilotIncompetent
Just going through TPO regarding a rental property. BJBs have no comm., no organisation, no management. They should not be in the business of letting properties. The only thing they excel in, is incompetence. Landlords steer clear unless you want to spend years chasing these cowboys for answers as to why monies are being deducted for no clear reason. Only time we had a proper response is when the TPO have been involved. AVOID!
KC · 17 January 2024
★★★★★ 5/5
TrustpilotGreat service!
Great service from Liz Thompson and her team, very helpful and always willing to go the extra mile and ensure things run smoothly.
Liz · 19 June 2020
Agent replied · 12 June 2024
Dear Liz, Thank you for your lovely review about Liz. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
Trustpilotvery good
Charlotte Foden was very pleasant and approachable.Had the answers to all our questions and was very speedy and getting everything sorted for us.
Calum · 18 June 2020
Agent replied · 12 June 2024
Good afternoon Calum, Thank you for your kind review regarding Charlotte, If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
TrustpilotHayley Kelly and Jason Bayliss have…
Hayley Kelly and Jason Bayliss have been superb in renting my property quickly and efficiently. All paperwork from Michelle Radcliffe was quick and easy to understand.
Mr · 21 March 2019
Agent replied · 12 June 2024
Dear Mr. Townsend, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Stafford Lettings
★★★★★ 1/5
TrustpilotHorrendous treatment of tenants
i have been reliably informed that this letting agent let a property to an organisation supporting vulnerable women that turned out to be unsafe with no fire escapes or standard safety equipment, was covered in piles and bags of rubbish and which turned out to have no boiler, and are now disputing that they have done anything wrong. Wanted to warn people away from this letting agent as they’re clearly dodgy.
Rowan · 1 June 2020
Agent replied · 12 June 2024
Dear Rowan, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotThank you to Laura and Hayley from…
Thank you to Laura and Hayley from Stafford branch for letting my property so quickly and for their patience with my lack of IT skills!
Steve · 15 August 2019
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day, and we look forwards to any further business together.
★★★★★ 5/5
TrustpilotExcellent all round
Diane and the team at BJB were excellent at chasing up the Vendor and Solicitors, as well as keeping us informed of progress. Highly recommended.
Matt · 13 August 2019
Agent replied · 12 June 2024
Hi Matt,Thank you very much for the feedback, it is much appreciated.Best WishesDiane
★★★★★ 5/5
GoogleVery prompt response and smooth moving in process. Abigail Griffiths helped us during the whole renting process, very professional! I definitely recommend!
Carmen · 28 December 2024
Agent replied · 11 January 2025
Hi Carmen. Thank you for your kind words and taking the time to write them in a review for me. It was a pleasure to assist you and your family with your house move. I wish you all the best for the new year.
Kind regards
Abigail
Lettings Manager BJB Newcastle
★★★★★ 5/5
TrustpilotProfessional and efficient service
Butters John Bee provided a professional service, with honest advice, resulting in a good sale! Teresa and Kathy were informative and helpful throughout the process.
Alistair · 12 June 2019
Agent replied · 12 June 2024
Thank you for your star rating Alistair!Regardsbutters john bee Winsford
★★★★★ 5/5
TrustpilotExcellent Service
Straight forward, Excellent service. Michael Ferris was a great help. He was very professional yet friendly at the same time. Would recommend to others.
Daniel · 19 October 2019
Agent replied · 12 June 2024
Dear DanielThank you so much for your great 5 star review, we appreciate you taking the time to give this fab comments, please do not hesitate to contact us if we can be of any further help or assistance.Kind RegardsMichael FerrisLettings ManagerBJB
★★★★★ 2/5
TrustpilotNo communication
Having put my house up for sale with BJB,they were really helpful at the start had a offer on my property within days of putting it on the market but now nearly 3 months on no communication what so ever from them,I keep calling the Longton branch for updates but no one ever calls back not happy with the service
Sandra · 3 June 2022
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotThe busy Bees worked their magic!
The two lovely ladies from bjb Lydia & Chelsea were a breath of fresh air during these difficult times, they both scored a 10 out of 10 for delivering a professional first class service, I was kept informed at every stage of the Lettings process and received spot on advice... Well done Ladies!Paul Landlord
P · 27 June 2020
★★★★★ 5/5
GoogleWe were shown around a property by Gabriel. Helpful, answered most of our questions and promised to get the information that he didn't have at the time
Elizabeth · 3 October 2024
Agent replied · 24 October 2024
Dear Elizabeth, Thank you taking your time to leave a review here for Gabriel, I will be sure to pass on your words of praise. Speak soon. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
★★★★★ 5/5
Trustpilot5 Star Experience
Chanelle is an absolute godsend and a credit to your organisation. She went above and beyond and was exceptionally professional from the initial point of contact and thereafter. The process was swift with no delays which is incredible considering the pandemic. I will definitely be recommending to all my family and friends.
Estina · 4 January 2021
★★★★★ 5/5
TrustpilotWe had a viewing tonight we were met by…
We had a viewing tonight we were met by a lovely young man called marcin who was very helpful polite and happy to do his job, even though the house was not for us I would most definitely use this company again for there professionalism and help.Thank you marcin Crewe butters John bee
Nicola · 27 February 2023
Agent replied · 12 June 2024
Thank you for your kind review Nicola, I really appreciate your feedback and hopefully I can help you in the future! March BJB Lettings Team!
★★★★★ 5/5
TrustpilotVery helpful and could not do enough…
Very helpful and could not do enough for us Would recomend them Chelsea went out of her way to answer any questions we had
Mrs · 11 September 2019
Agent replied · 12 June 2024
Thank you for your kind words. We hope that your tenants will be very happy in their new home. Kind RegardsAbigail iliffLettings Manager
★★★★★ 5/5
GoogleHad a good chat with Phil from this branch, just a few enquiries, was very time efficient with responses and professional, made me enquiring a lot easier and felt like peace of mind for me.
ChloAnn · 16 May 2024
Agent replied · 15 June 2024
Hi ChloAnn, Thanks for your review for Phil within our property management team, much appreciated. Best wishes
★★★★★ 5/5
GoogleChloe Gretton from Butters John Bee Estate provided prompt, quality service, consistently addressing my needs with efficiency and responsiveness. From answering questions to arranging viewings, she delivered excellence. Highly recommended for top-notch real estate service.
Dumezweni · 16 May 2024
Agent replied · 15 June 2024
Thank you for leaving Chloe Gretton in property management a 5* review. Kind Regards
★★★★★ 5/5
TrustpilotExcellent advice
Thank you Michael for your excellent help and advice when looking for a rental Property. I found your advice professional, knowledgeable and supportive.
Alison · 30 January 2020
Agent replied · 12 June 2024
Dear AlisonThank you for your 5 star review and your lovely comments, please do not hesitate to contact us if we can be of further assistance in the future.Kind Regards Michael FerrisLettings ManagerBJB
★★★★★ 4/5
TrustpilotRebekka has been really helpful though…
Rebekka has been really helpful though this process. I just want to thank her for all the help she has given us.
Ang · 30 April 2020
Agent replied · 12 June 2024
Hello Ang,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotAn awful experience with selling a house!
Very unprofessional nd unrealistic valuations, nagging to sign the contract quick to earn money from the auction and auction search pack. Poor photos, not giving updates, many people engaged so no one responsible. Everytime when I called for an update or with other questions I hear someone call you back, which never happened. An awful experience, keep away or check through your agent well.
Emu · 2 July 2024
★★★★★ 5/5
TrustpilotI had given up hope of ever selling my…
I had given up hope of ever selling my property. My friend recommended Butters, Lauren came out and had a chat and 8 weeks later we had sold!! at last.From selling and buying a property with the Winsford branch, was a great experience. Kathy, Teresa, Leyla and Pippa and Lauren the manager were all very happy, friendly, smart and professional. Nothing was ever to much trouble and I would highly recommend them.
Mrs · 10 June 2019
Agent replied · 12 June 2024
Sue, Thank you so much for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property!
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