Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
GoogleGeorgina did a great job showing me 2 properties, when I had only arranged to view one. Great service very personable and highly recommended
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team
5/5
TrustpilotWonderfully attentive service from Corrie
I can't thank Corrie enough for the wonderful and attentive service I received. Her helpful manner and her professionalism is second to none and I would not hesitate to recommend Butters John Bee to anyone in the future. Thank you, Corrie, it is an absolute pleasure to deal with you.
5/5
TrustpilotGreat Service from Sophie
Sophie, along with the entire team, was absolutely fantastic to work with. They were incredibly warm and welcoming, always making us feel at ease. They were consistently available to provide help and guidance, promptly answering our questions or offering advice throughout our search.
5/5
TrustpilotHayley from Bjb was very professional…
Hayley from Bjb was very professional and helpful it went really smoothly and I was renting within a couple of weeks.cheers
Dear Mark, Thank you for taking the time to leave us a review, I hope everything went well with your move in and i wish you all the luck in your new home. Hayley, Butters John Bee.
5/5
TrustpilotHappy customer
I have recently sold a property through BJB Sandbach. They are professional as well as caring. From first meeting the valuer Mark, this was always going to be a good experience. We were kept informed at every stage without feeling pressured or rushed. Their advice was always spot on. Our sale completed within 3 weeks. Can't thank them enough.
Thank you very much for your kind comments, we do appreciate it. We wish you and your family all the best. Kind regards, BJB Sandbach
5/5
TrustpilotDanielle is always very helpful and…
Danielle is always very helpful and quick to respond to my emails and calls whenever I need her.
Dear Graham, Thank you for your lovely review about Danielle. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotFabulous service Natalie!
I would like to take this opportunity to thank Natalie for her professional advice. She gave us 100% support. Also, she went above and beyond with her kind guidance through what would have been an extremely stressful situation. I would recommend to friends and family!! Thank you Natalie
5/5
GoogleThank you for showing me around a few houses today Gabriel, fantastic customer service. BjB are definitely the estate agent to know!
Thank you very much for taking the time to leave Gabriel this lovely personal review. BJB Newcastle, Sales Team.
1/5
TrustpilotDon't provide important information
"For details of the leasehold, including the length of lease, annual service charge and ground rent, please contact the agent"They have the information, why not display it for everyone to see, instead of waste my time having to phone up?
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotAs a tenant it's always daunting having…
As a tenant it's always daunting having to tell the landlord about breakages and issues but Ben has made the process smooth and easy and helped get the repair sorted really quickly which just before Christmas is great. Thanks to Ben and the team for all your help.
5/5
GoogleKristianne came to value my dad's house for probate after he passed away. She was very understanding and kind, and was a pleasure to deal with .
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleKristianne came to value my dad's house for probate after he passed away. She was very understanding and kind, and was a pleasure to deal with .
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
5/5
TrustpilotAmazing service from start to finish
Absolutely brilliant service from John Butters Bee. Michael Ferris has been amazing. I would definitely recommend them.Thank you again Michael!
Dear SianaThank you so much for your great review and kind words and we hope you and your family enjoy living in your new home, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
5/5
TrustpilotStacey is an absolute gem to deal with
Stacey is an absolute gem to deal with. Always on the ball and responses are very quick . She’s helped me and my company to grow and always there to help. Always goes out her way and nothing is to much troubleShe’s a credit to the company .
5/5
GoogleButter John Bee is a very reliant helpful company. They are brilliant and well polite company. Georgina helped with everything and is so lovely she showed us around a house viewing. She very helpful and knows all the answers to the questions we asked😊 …
Thanks Sophie. Very kind of you :). Regards, Georgina Johnson, BJB Newcastle Sales
5/5
GoogleKristianne waslovely to deal with and certainly knows her stuff with vast amount of experience was a pleasure to meet.
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleGeorgina showed us around 2 properties today, and was very professional, friendly and helpful, explaining the Auction process. Many thanks!
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
5/5
TrustpilotI just have to say how impressed i am…
I just have to say how impressed i am with Ben Parry, polite , understanding and actually listened to me . Quick to get on and solve the issue . Thanks Ben , i can rest easy knowing if i ever have a problem it will be solved
5/5
GoogleCan’t praise Kyle Mellor enough! Professional, responsive and quite simply a really helpful, supportive nice guy. From the minute he opened the door for us to view the property to the final signing of contracts, Kyle held our hands every step of the way. Nothing was too much trouble. Can’t thank you enough Kyle.PositiveResponsiveness, Professionalism
Thank you for the great feedback for Kyle Mellor in lettings, we wish you all the best in your new home. Kind regards Abigail Lettings Manager
4/5
TrustpilotI found BJB staff very helpful with my…
I found BJB staff very helpful with my search for a tenant. Sean and Hayley assisted me very well and understood my needs and wants.I have found it very easy to deal with both of them as they have used common sense as well as legal requirements to assist me in finding a tenant.I hope that we will continue to build on this relationship in the future.Many thanks
Thank you for your review, Boris. We've thoroughly enjoyed working with you on your property and look forward to doing so again in the future. Kind regardsBJB
1/5
TrustpilotBJB property management found lacking
BJB property management has to take accountability for the appropriate maintenance of all their property which I am disappointed to say that they have failed at and are so incompetent at. Sadly enough this sort of practice leads to business discontinuity as customers are left very dissatisfied.
Hello Valerie, I am sorry to read of your experience which is not reflective of our usual 5* service. Our Property Management team are looking into your issues and have attempted to contact you directly. Please contact us on the number provided where one of our Property Management Team will be happy to help youKind RegardsBen ParryProperty Management ManagerTelephone 01270534531
5/5
TrustpilotBJB - Great service and very efficient
The letting team at BJB Newcastle under Lyme have been great and supportive all of the way through the process. Chelsea has kept me up to date with the status at all times and I knew I was in a safe pair of hands - in the end they found a successful tenant in no time. I look forward to working with them in the future.
Dear Ben, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
GoogleI can’t thank chloe g enough for her service, she is more than happy to help with any queries I had and was helpful with guidance. Highly recommend.
Hello and thank you for leaving a review for Chloe Gretton in Property Management.
5/5
TrustpilotBen better up North.
Was looking to find a place in Crewe to rent out whilst I was on a job up North. Dealt with a chap called Ben who was most helpful and accomodating, Seemed a top man and a credit to his firm, so unlike many of the estate agents I've dealt with down south over the past 30 years.
Thank you for taking the time to leave a review for Ben. We are glad he was of great assistance to you and feel free to call whenever you need help in the futureKind RegardsBJB CreweLettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
