Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,759 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,759 reviews on two platforms, including 686 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Carol Yearsley
Thank you Carol Yearsley for sorting out the issues we were having with our property. Excellent communication and attention to detail resolved the problem quickly and efficiently.
Hello Margaret,Thank you for your review about our team member Carol from our property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotI'm currently looking to buy a house…
I'm currently looking to buy a house and have spoken to quite a few agents in the past few week which has been an experience within itself! I then had the pleasure of dealing with a lady named Fay Gribbin who I cannot praise enough. She has been exceptional and went above and beyond my expectations. This lady is a true credit to your company. Thank you again for all your help and advice x
Hello Corrie,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Charlotte FodenAssistant Branch Manager
5/5
GoogleKristianne came to talk to me and my partner about selling our property. She was lovely and the experience was brilliant. We look forward to popping into branch to meet more of the team soon.
Thank you very much for taking the time to leave a review for Kristianne. Would you mind editing the review at your end to state her name please. Regards, BJB Newcastle Sales Team.
5/5
TrustpilotLuke has been simply superb
Luke has been simply superb, kept me and my mum informed at all times. We were let down by a cleaner and Luke went to the property himself and cleaned it so that my tenants could move in today.Liz and the Property Management team have been awesome, very responsive at any time of the day.5 stars every time
5/5
TrustpilotHouse Sale
We recently sold our house through the Winsford branch and would highly recommend. Amit Nayee and the team are fantastic 🌟 Always very helpful and great service.
Dear Kerry, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
TrustpilotLucy Stassman has been absolutely…
Lucy Stassman has been absolutely brilliant, kept up to date will all the goings on with the tennants. She got everything done quickly without any issues. Thankyou
Dear Aksar,Thank you for your kind review about Lucy, we are glad that you have received a 5 star service.Kind Regards,Senior Negotiator
5/5
GoogleGeorgina Johnson from butters was amazing from start to finish. Nothing was to much trouble for her. She works professionally and answered all of our questions that we had, and kept us well updated on the sale of our property. Butters themselves are brilliant and over the years of moving have always used this estate agency. Thankyou Butters for all your hard work.
Thats very kind of you Amanda. Thanks so much, Georgina Johnson, BJB Newcastle Sales
5/5
TrustpilotI had the best experience ever
I had the best experience ever! The agent Lydia Monk was very helpful and very friendly. She helped us with every step of the process. 5 stars.
Dear Icaro Thank you for your kind words towards Lydia and the great level of service in which she has provided to you. Kind RegardsAbigail IliffLettings Manager
5/5
TrustpilotExcellent service from all of the staff…
Excellent service from all of the staff at the Newcastle branch, especially Chelsea Woodroofe. I was kept updated on the progress of the let throughout. Thank you.
Dear HelenThank you for your kind words. Chelsea is delighted to have assisted you with another let for yourself and hopes to deal with you again in the future. Kind RegardsAbigail Iliff Lettings Manager
5/5
TrustpilotStaff at bjb are really helpful such a…
Staff at bjb are really helpful such a brilliant team. Dealt with Stacey directly really helpful and understanding with our requirements such an asset to bjb.
Hello Nick,Thank you for your review, if we can help with anything else please don't hesitate to contact us!Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotThank you Deborah Birks .. helpful as ever.
I have used BJB to mange my flat I let for a number of years. Overall there service has been well above average and I am happy with the service they have supplied over the years.But every now and again some one shines Deborah Birks .. thank yo for assisting in the resolution of the tenant leaving issue. Prompt, courteous and efficient.I can definitely recommend these guys to manage any properties you are letting
Hello Rick,Thank you for your review about our team member Deb from out property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleJasmine at the Newcastle office was extremely helpful today and responded to my request promptly and efficiently. Thank you again for all your help, much appreciated !
Hi Miranda, thank you very much for leaving a kind review for Jasmine in Property Management
5/5
TrustpilotFantastic service from Sophie in the Telford branch
We received a great service and would not hesitate to use again, Sophie went above and beyond to ensure our purchase completed without any issues. We highly recommend.
Dear Mike Coleman, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Telford estate agents
5/5
GoogleThe process is being a wonderful experience for us, guided by Abbey and her colleagues. Thank you very much for your support and patience.
Thank you Robert for leaving me this review. It was a pleasure to assist you all with moving into your new home. Kind Regards Abbey Lettings Manager BJB Newcastle
5/5
TrustpilotExcellent service
Excellent service from Jenna, Rebekka and the team when placing tenants locally. Good knowledge of local market trends etc. I will be using their services again. Richard
Thank you for your lovely review Richard.
5/5
TrustpilotFast and effective communication from…
Fast and effective communication from Michael Ferris and the team at Congleton. The property was let within three days of going to market. Great service so far
Dear JamesThank you for this great review, it was a pleasure dealing with yourself and your lovely property, please do not hesitate to contact us we if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
5/5
TrustpilotChelsea has been first class and guided…
Chelsea has been first class and guided my partner and I through the process of moving home fantastically. We couldn’t have asked for a better service!
Hello Daniel, we appreciate you taking the time to leave us this feedback.
5/5
TrustpilotMet the lovely Patricia from the…
Met the lovely Patricia from the winsford office yesterday viewing a property.If there was ever anyone totally suited to a job then this is her!!!. I have viewed a few properties lately with other agents and none of them were as good as this lady. John butters bee you have a cracking member of staff in pat, she was so friendly and helpful and most of all didn't rush me in and out!!!.
Dear Michelle,Thank you for completing a review following a viewing with Patricia. I am happy to read that you felt the service she provided was very friendly and helpful.If we can be of further support during your search for a new home, please do not hesitate to contact us again.Kind regards,Jenna StelfoxLettings Manager
5/5
TrustpilotHoping to get my first home and…
Hoping to get my first home and couldn't thank Ellie enough she is so lovely, genuine and helpful. Thank you so much butters and Ellie.
Dear Laura,Thank you for your review about our team member Ellie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
GoogleHaving nothing but issues, mainly with the lack of communication. I’ve not heard from them for a while and had countless emails ignored. Too many communication issues to list here and lost all faith in them. Very disappointed and stressed by the whole experience.
5/5
TrustpilotVery pleased with the service from…
Very pleased with the service from buttersjbee. In particular Natasha who always kept us informed and responded promptly to calls and emails
Thank you so much Mr. Sharratt for your feedback it is very much appreciated, best regards, Natasha & the BJB Sandbach Team
5/5
TrustpilotCerys and Taylor are so lovely and…
Cerys and Taylor are so lovely and professional, both tremendously good at their jobs,
5/5
TrustpilotPut my mind at rest … very…
Put my mind at rest … very professional… thought I had a complicated issue to sort out … was easily sorted out and processed … why go anywhere else to be Frank .. excellent service from Phil …. Hats off
Thank you for your kind words about Phil. BJB Crewe Property Management Team
5/5
Trustpilotgreat service
Can’t thank Micheal and Connor enough they have helped us brilliantly from start to finish. Would highly recommend butters john bee congleton for there service!
Dear Charlotte, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. butters john bee Congleton Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Yes. Butters John Bee won Platinum in The Trusted Agent 2026 awards.
