Butters John Bee Newcastle Under Lyme reviews

★★★★★ 1/5

Trustpilot

Very poor communication

I made a cash offer which i was told had been accepted. Only to find the next day on a second viewing i was surrouded by other families - all allowed to view and bid. Apparently i should have showed that i had proof of money straightaway otherwise the property was still on the market. They should have explained that when i put my offer in. Then a second bidder came forward. Given a full and final offer day and time i reinstated my cash offer. The next day after the deadline i was given the run around to change some paperwork i had submitted and raise my offer yet again. I was given the belief that all was good. A while later a phone call to say i didn't win the property. So used to get other bidder to bid even more. So that's how i feel Used. Should have stopped at the full and final offer. Not get me and other bidder to up bids further. I had the money - they asked if could complete without survey and searches and i said yes. Just messed me about. In answer Hannah it is the Stafford branch - i have emailed the lady that dealt with me and sent this review to her also

Christine · 5 April 2019

★★★★★ 5/5

Trustpilot

Sold within a week.....

I was a reluctant seller of my lovely house, but it was time for change. I decided immediately on meeting Lauren, that she would be the one to market my home. It was some six months later that I finally took the bull by the horns and contacted her again. She advised me that my home would be attractive to purchasers and would sell quickly. I was admittedly just a touch sceptical, But signed her up on the Monday. I had viewings immediately and offers flying in and then my home went on to 'best and final offer'. By Saturday, I had accepted an offer. The staff that did the viewings for me, treated my home respectfully. I couldn't face showing people around myself. I would not hesitate to recommend Butters John Bee in Winsford to market your home too.

Michelle · 3 April 2019

★★★★★ 5/5

Trustpilot

Michael Ferris was always on hand

Michael Ferris was always on hand, and has offered a very professional service. He has found an ideal tenant and know the property is in safe hands with him managing iy

Jenny · 23 September 2019

★★★★★ 1/5

Trustpilot

Poor service

Poor service, never answer or return calls. Add fees on and don’t tell you. Staff are rude and never let I speak to a manager. Agents answer the Own complaints. Staff lie all the time to you l. Would never use and would never trust any one at butters John beeToo late for comments should of done it straight away. I’ll let the property ombudsman deal with it

Unknown · 12 April 2022

★★★★★ 5/5

Trustpilot

Charlotte has been very helpful in…

Charlotte has been very helpful in helping us look for a house to rent. She is always on the end of the phone to answer any questions we have.

Beth · 17 June 2020

★★★★★ 5/5

Google

We chose Butters John Bee as they are an established company with a good reputation that still moves within modern times. The service was exactly what we expected efficient, knowledgeable and professional. Their representative, Amy Simpkin was both charming and helpful throughout and helped us achieve just over £10,000 more than expected in their Auction service. We are more than grateful

Carmel · 16 June 2020

★★★★★ 5/5

Trustpilot

Great service from the Northwich team

Great service from the Northwich team. While the overall process wasn't smooth, for issues outside BJBs control, they always knew what was happening with my purchase, no matter who I spoke to in the office. My main contact, Jacqui, was ace, has clearly been doing this a while, was always able to help me make progress or even just listen to me moaning about solicitors. It was reassuring to know I was going through the purchase with such an attentive team.

M · 11 March 2019

★★★★★ 4/5

Trustpilot

Letting department

We put our house up to let with the Hanley branch, we were led through the process by Charlotte Foden who we found to be always helpful and knowledgeable, thank you Charlotte

Maxine · 28 February 2019

★★★★★ 1/5

Trustpilot

Awful treatment of a charity

Butters John Bee Newcastle-under-Lyme misled a charity that supports people in need and have taken over £5000 of charity money. They wilfully allowed a charity to rent a property that was not fit for use. What's to stop them exploiting members of the public if they are willing to exploit a charity.They need to refund the money they have taken from TWOCO, let them out of the contract and apologise if they have any morals at all.

C · 1 June 2020

★★★★★ 5/5

Trustpilot

Moving House Made Easy!

Moving house is usually a stressful time, but having a professional team like the one at the Newcastle-under-Lyme branch sort out the end to end process certainly eased a great deal of the stress.I was especially pleased with the service Emma Spanton provided. Nothing seemed any trouble and any queries I had were dealt with promptly and courteously. I had regular communication with Emma which saw my sale through to a successful completion.Hopefully I will never be in the need for estate agents again, but If I did then BJB would be my first choice.Many thanks,Jamie

Jamie · 18 February 2019

★★★★★ 5/5

Trustpilot

Amit has been extremely helpful and…

Amit has been extremely helpful and informative with regard to our house purchase.

JILL · 19 January 2023

★★★★★ 5/5

Trustpilot

I recently purchased a property in…Nantwich

I recently purchased a property in Nantwich, Cheshire; the agent was BJB Nantwich office. From the first viewing, with a lovely, friendly & helpful lady - Lisa - I was impressed with the professionalism, punctuality and attention to detail right through to the completion of the purchase. What I was particularly impressed with was the level of communication - Lisa ensured both she and I was fully up to date throughout the process and even on occasion provided information ahead of my own solicitor! I would thoroughly recommend the Nantwich office if you are looking to buy a property in Nantwich.

Glenn · 29 January 2019

★★★★★ 5/5

Trustpilot

Great service and support

After unpleasant situations with one of the other property agency, we decided to try to go with Butters John Bee who also advertised the same flat we were interested in. We have been shown the flat by Elisha Hennessey, who is not only very professional but knows how to listen, respect, and understands the needs of the clients. Despite having limited time for our appointment she went extra mile to show us another apartment, that (after what we have discussed with her) would be more suitable for us. She did not push us with taking decision nor rushed while viewing the flat. What is more she showed interest in what we think and feel, and in case of anything that could be repaired or improved she spoken nicely about the landlord and assured us that they would fix whatever needed before we move in. She was very friendly and engaged herself in conversation, making us felt valued. Thank you very much Elisha! When we met she said she just started working for BJB two weeks before. For us it seemed like she was doing the job for ages! Well mannered and a lovely person!

Anna&Nasim · 27 January 2019

★★★★★ 5/5

Trustpilot

I dealt with Michael and Connor who…

I dealt with Michael and Connor who were extremely efficient and got back to me straight away with answers to any enquiries that I had . Would highly recommend .

Diane · 9 January 2020

★★★★★ 5/5

Google

Georgina Johnson showed us around a property this evening. She was friendly, helpful and informative. The property was empty but she had arrived ahead of time and made sure everywhere was open and accessible. Highly recommended. Thank you

Sarah · 24 July 2024

★★★★★ 5/5

Trustpilot

Jo at Stafford was very helpful through…

Jo at Stafford was very helpful through out a difficult and extended purchase from Butters. She did not hesitate to help in all ways to eventually get Emma's purchase through.

MR · 11 December 2019

★★★★★ 5/5

Trustpilot

Steve Boyd arrived at our property as…

Steve Boyd arrived at our property as arranged, to complete a valuation report he was very professional in everything he did, leaving nothing uncovered

Mr · 26 January 2026

★★★★★ 5/5

Google

Nathan has show thorough professionalism throughout, from the initial contact to the valuation and beyond. Although slightly more expensive than other agents, I felt that the service Nathan gave was way above others and a very good indication of what to expect and thus I was more than happy to pay a small premium for this.

Carl · 16 June 2023

★★★★★ 5/5

Google

Currently in the middle of a move and Chloe L has helped us massively! Very time efficient, knowledgeable and generally super friendly! Made the whole process super stress free for me and my partner! We can’t wait for the move😁 …

TANISHA · 27 May 2024

★★★★★ 5/5

Trustpilot

Kind and helpful staff

Contacted the Winsford office and spoke to Layla to register and book a property viewing. Layla was a pleasure to talk to; she was very informative, very helpful, and very kind.

Hannah · 4 June 2019

★★★★★ 1/5

Trustpilot

This is a terrible company to use

This is a terrible company to use. They never return calls or emails. Would never use them again and would tell anyone who is considering using them to be aware.Sold my house through them and had nothing but headache. When I went to collect keys to withdraw property from market, they took me seriously. Very expensive fees for a company that does not value its paying customers

Seta · 5 September 2024

★★★★★ 1/5

Trustpilot

The joke company bjb they can’t improve company can improve…

The only way this company can improve is to be shut down they are liars. I would not trust them. They take your money and they take the tenants money Thousands of pounds, and then don’t give a s££t about anybody I will never use these people ever ever ever again stay well clear

JASON · 3 August 2023

★★★★★ 5/5

Google

Had to have some work done on my boiler and my renewal of my rent , I was put through to Dominika and for the past 3 days she has work hard to sort this out for us thank you againPositiveQuality

Martyn · 18 May 2024

★★★★★ 5/5

Trustpilot

5 stars well earned

It's been stressful throughout the process due to the covid and the apartment had issues but the staff at Butters John Bee have been great!Understanding and hard workings they have all the time in the world for you when in fact they are really busy. Ellie, rebekka, Richard and Lucy have all helped and so has everyone else. Wonderful service over the months and weeks and now I do believe I'm in a perfect home. Thanks!

Kyle · 6 June 2020