Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy Experience with Butters John Bee
My experience with Butters John Bee has been brilliant. My agent Chelsea was so kind, helpful and professional...She genuinely was spot on with everything. To the success in my new move. Chelsea is very quick to get back in touch with any query’s asked. I would definitely use them again! I can’t thank Chelsea enough for her support with this process. Thank you!
Phillipa · 9 September 2019
Agent replied · 12 June 2024
Dear Phillipa Thank you for your kind words regarding the service Chelsea has provided you. On behalf of the Butters John Bee team we wish you all the best in your new home.Kind RegardsAbigail IliffLettings Manager
★★★★★ 5/5
GoogleStacey has been a huge help with my problem tenant and has given me lots of support and fantastic advice. Stacey has helped to resolve the issues and now has a happy tenant and an even happier Landlord.
Wards · 20 August 2023
Agent replied · 15 June 2024
Hello,
Thank you so much for leaving me a lovely review :-)
Regards
Stacey
Property Management Manager
★★★★★ 5/5
GoogleKristianne Edmondson was our advisor who was very helpful with the current trends and market knowledge. Highly recommended.
James · 24 September 2024
Agent replied · 24 October 2024
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team
★★★★★ 5/5
GoogleGabriel was really friendly and helpful. He answered all of my queries honestly and patiently
A · 9 November 2024
Agent replied · 9 December 2024
Thank you very much for taking the time to leave Gabriel this lovely personal review. BJB Newcastle, Sales Team.
★★★★★ 5/5
GoogleGeorgina was very welcoming and informative showing us round the property. Still undecided if it's suitable but she's given us all the right details in case we decide to buy.
Charlie · 16 February 2024
Agent replied · 15 June 2024
Hi Charlie, It was lovely to meet you yesterday! Thank you for the lovely google review. Kind regards, Georgina BJB Newcastle Sales
★★★★★ 5/5
GoogleGeorgina Johnson was very helpful. Always at the end of the phone or email whenever I had questions. Excellent and stress free service would definitely recommend and use butters again.
Hayley · 16 February 2024
Agent replied · 15 June 2024
Hi Hayley, Thank you so much for leaving Georgina such a lovely review. Regards, Newcastle Sales.
★★★★★ 5/5
TrustpilotI have recently rented from Butters…
I have recently rented from Butters John Bee, and have to say the service was excellent. Jenna was fantastic and friendly and kept me up to date throughout the whole experience. She was always contactable and answered my issues very promptly. Before this rental i have always gone private. But i would be very happy to recommend and use this company again.
William · 4 December 2019
Agent replied · 12 June 2024
Dear William,Thank you for taking the time to review the service at Butters John Bee Winsford Lettings. I am delighted to read that you found is easy to communicate with us and I do hope you are happy with your new home.Kind regards,Jenna StelfoxLettings Manager
★★★★★ 5/5
TrustpilotI have been a tenant fo about 2 years…
I have been a tenant fo about 2 years and I would highly recommend them Especially Natalie from crew office who goes out of her way to help you and keeps to her word highly recommend thanks.It took not even 6 hours to do a complicated situation I just can’t thankHer enough Thanks again
Jason · 15 November 2021
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotA very happy customer
Elisha was brilliant when taking me for a viewing. She was so easy to talk to and was happy to help with any questions that I had. I felt really comfortable throughout the whole viewing and will definitely remember this for future reference. It is quite clear that Elisha is a great asset to Butters John Bee. Thank you for the lovely experience.
Keyleigh · 14 May 2019
Agent replied · 12 June 2024
Dear Keyleigh, Thank you for leaving such great and detailed feedback about your experience with butters john bee Wolverhampton Lettings. We hope to see you soon!
★★★★★ 5/5
TrustpilotJenna was a joy to be in touch with
Jenna was a joy to be in touch with! She updated me and my partner of every detail to do with the house we’ve now happily moved into! My partner, son and I would like to thank her for her time, care and 10/10 customer service! If we were to have another move we would hope to have Jenna again! Thank you!
Callum · 25 October 2019
Agent replied · 12 June 2024
Dear Callum,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
★★★★★ 5/5
GoogleKristianne was fantastic and very well prepared for our valuation and we decided to sell with BJB on the day
Glynn · 16 August 2024
Agent replied · 23 August 2024
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
★★★★★ 5/5
TrustpilotExperienced and efficient
The team at Butters John Bee in Sandbach are experienced, friendly, and efficient, focussing on supporting the vendor in the sale process. My particular thanks to Natasha who was in regular contact on the basis that a sale is not done until completion day. Her help and support to move on has been much appreciated.
Louise · 29 August 2021
Agent replied · 12 June 2024
Thank you very much for your lovely feedback. It has been wonderful working with you and we all wish you the best for your onward move. Take care, Natasha & the BJB Team.
★★★★★ 1/5
TrustpilotPoor Customer Service
Really poor customer service. Both me and my wife have had dealings with them to book viewings on properties and each time they have been really short and rude with us. There is no way i would get them to sell my house if that is how they treat potential buyers.
Will · 7 April 2022
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
GoogleOlivia was brilliant with us, really friendly and answered any questions we had regarding looking at our first home. We both absolutely love the house and she was really patient with us.
Ryan · 18 December 2023
Agent replied · 15 June 2024
Hi Ryan,
Thank you for leaving Olivia a lovely review.
Regards,
Butters John Bee Lettings Newcastle
★★★★★ 5/5
GoogleSince my below review we’ve now been living at the property for 3 months, we are looked after by the property management team and I’ve had the pleasure of speaking with James recently for issues and communication about the property. He is so lovely and is always so profesional & goes the extra mile.
When we first spoke and he told me he’d only been working for the company for a couple weeks I was amazed, he had so much knowledge as if he’d been working for years.
I can’t recommend with lovely gentleman enough for any concerns or issues he’s my go to guy! Thank you for looking after us so well., , , , , , , , , , , , , , , , , , , , , , , , , , Highly recommend Butters John Bee estate agents, we were looking for a rental property and was in contact with the lovely Olivia Plant. She made the process so easy and made us feel very welcomed. Built a lovely rapport which has given us the confidence in her and her work.
Always on the end of the phone if we have a question at all and always makes sure she helps us 100%.
Olivia thank you for helping us with our dream house.
Ellie · 18 December 2023
Agent replied · 15 June 2024
Hi Ellie,
Thank you for leaving Olivia a lovely review.
Regards,
BJB Newcastle Lettings
★★★★★ 5/5
GoogleIf you have a property to sell, we would really recommend the Newcastle branch of Butters John Bee Estate Agents. Nathan Barclay, a very pleasant, polite young man dealt with the sale of our property and he was absolutely brilliant! He kept us in the picture at all times so we never had to spend time chasing him up. Any queries were always dealt with promptly and efficiently. Nothing was too much trouble for him and he clearly enjoys and is enthusiastic about his job.
Linda · 18 December 2023
Agent replied · 15 June 2024
Hi Linda,
Thank you for leaving Nathan a lovely review.
Regards,
BJB Newcastle Sales
★★★★★ 5/5
TrustpilotExcellent Service
Despite the current situation, Rebekka Gill and her team have gone above and beyond in securing a tenant for our flat. Rebekka has kept us fully informed throughout the process and has undertaken many of the tasks herself. We will continue to use butters john bee Lettings to manage our portfolio and have no hesitation in recommending them to others.
PA · 5 May 2020
Agent replied · 12 June 2024
Hello,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
GoogleMany thanks to Dominika for her excellent support managing the property for us. Her timely and effective communication has taken away all the stress from us when repairs had to be sorted. Would definitely recommend BJB for letting management.
Y · 16 June 2023
Agent replied · 15 June 2024
Thank you for leaving such a fantastic review for Dominika.
Kind Regards
Newcastle BJB Property Management
★★★★★ 5/5
GoogleCouldn’t be more pleased with the experience I’ve had working with Georgina at Butters John Bee. I am a first time buyer so the whole process is new to me! But Georgina is super helpful, friendly and has been great at keeping me updated throughout. Thanks so much Georgina!
Em · 16 June 2022
Agent replied · 15 June 2024
Thank you! I really appreciate you taking the time to write this lovely review. Regards, Georgina Johnson, BJB Newcastle Sales
★★★★★ 5/5
GoogleThere were initial problems
with my move in but Ben in property management was able to help and get me moved in on time.
Givenson · 18 May 2024
Agent replied · 15 June 2024
Hello and thank you for leaving a review for Ben in Property Management
★★★★★ 5/5
GoogleMany thank to Stacy O’Hara and her team for helping settle in my new appartment. she did such a Great job with myself and the landlord of my new place.
Bashir · 17 January 2024
Agent replied · 15 June 2024
Hi Bashir,
Thank you for your lovely review :-)
Regards,
Stacey
Property Management Manager
★★★★★ 5/5
GoogleCame into branch today and Ryan was helpful with docs. Thank you
Kieran · 2 December 2024
Agent replied · 9 December 2024
Hi Kieran, my pleasure. Thank you to you and the others for visiting me and going through the docs, your assistance was appreciated. Speak soon & Best wishes, Ryan at BJB Newcastle
★★★★★ 5/5
GoogleFantastic Estate agents, Chloe was a fantastic help sorting out a leak in my rental with speed and efficiency 10/10 a credit to BJB.
Dom · 16 May 2024
Agent replied · 15 June 2024
Thank you for your lovely review here for Chloe G much obliged. BJB Newcastle Lettings Team
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish with the sale of my property recently. Suzanne, George and Melissa were great to deal with, and kept up regular communication with me throughout. I would highly recommend their services. Andy
Andy · 28 July 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It means a lot to us. All the best from all at BJB Sandbach
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