Trusted Agent profile · Newcastle Under Lyme

Butters John Bee Newcastle Under Lyme reviews

★★★★★ Great

1,754 reviews across 2 platforms

36 High Street, Newcastle Under Lyme, ST5 1QL

Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.

Google logo

4.8 / 5

681

Reviews on Google

This office

Trustpilot logo

1,073

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.

5/5

Trustpilot

My Experience with Butters John Bee

My experience with Butters John Bee has been brilliant. My agent Chelsea was so kind, helpful and professional...She genuinely was spot on with everything. To the success in my new move. Chelsea is very quick to get back in touch with any query’s asked. I would definitely use them again! I can’t thank Chelsea enough for her support with this process. Thank you!

Phillipa · 9 September 2019

Agent replied · 12 June 2024

Dear Phillipa Thank you for your kind words regarding the service Chelsea has provided you. On behalf of the Butters John Bee team we wish you all the best in your new home.Kind RegardsAbigail IliffLettings Manager

5/5

Google

Stacey has been a huge help with my problem tenant and has given me lots of support and fantastic advice. Stacey has helped to resolve the issues and now has a happy tenant and an even happier Landlord.

Wards · 20 August 2023

Agent replied · 15 June 2024

Hello, Thank you so much for leaving me a lovely review :-) Regards Stacey Property Management Manager

5/5

Google

Kristianne Edmondson was our advisor who was very helpful with the current trends and market knowledge. Highly recommended.

James · 24 September 2024

Agent replied · 24 October 2024

Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team

5/5

Google

Gabriel was really friendly and helpful. He answered all of my queries honestly and patiently

A · 9 November 2024

Agent replied · 9 December 2024

Thank you very much for taking the time to leave Gabriel this lovely personal review. BJB Newcastle, Sales Team.

5/5

Google

Georgina was very welcoming and informative showing us round the property. Still undecided if it's suitable but she's given us all the right details in case we decide to buy.

Charlie · 16 February 2024

Agent replied · 15 June 2024

Hi Charlie, It was lovely to meet you yesterday! Thank you for the lovely google review. Kind regards, Georgina BJB Newcastle Sales

5/5

Google

Georgina Johnson was very helpful. Always at the end of the phone or email whenever I had questions. Excellent and stress free service would definitely recommend and use butters again.

Hayley · 16 February 2024

Agent replied · 15 June 2024

Hi Hayley, Thank you so much for leaving Georgina such a lovely review. Regards, Newcastle Sales.

5/5

Trustpilot

I have recently rented from Butters…

I have recently rented from Butters John Bee, and have to say the service was excellent. Jenna was fantastic and friendly and kept me up to date throughout the whole experience. She was always contactable and answered my issues very promptly. Before this rental i have always gone private. But i would be very happy to recommend and use this company again.

William · 4 December 2019

Agent replied · 12 June 2024

Dear William,Thank you for taking the time to review the service at Butters John Bee Winsford Lettings. I am delighted to read that you found is easy to communicate with us and I do hope you are happy with your new home.Kind regards,Jenna StelfoxLettings Manager

5/5

Trustpilot

I have been a tenant fo about 2 years…

I have been a tenant fo about 2 years and I would highly recommend them Especially Natalie from crew office who goes out of her way to help you and keeps to her word highly recommend thanks.It took not even 6 hours to do a complicated situation I just can’t thankHer enough Thanks again

Jason · 15 November 2021

Agent replied · 12 June 2024

Hi,Thank you for taking the time to leave us a great review about your experience with us!

5/5

Trustpilot

A very happy customer

Elisha was brilliant when taking me for a viewing. She was so easy to talk to and was happy to help with any questions that I had. I felt really comfortable throughout the whole viewing and will definitely remember this for future reference. It is quite clear that Elisha is a great asset to Butters John Bee. Thank you for the lovely experience.

Keyleigh · 14 May 2019

Agent replied · 12 June 2024

Dear Keyleigh, Thank you for leaving such great and detailed feedback about your experience with butters john bee Wolverhampton Lettings. We hope to see you soon!

5/5

Trustpilot

Jenna was a joy to be in touch with

Jenna was a joy to be in touch with! She updated me and my partner of every detail to do with the house we’ve now happily moved into! My partner, son and I would like to thank her for her time, care and 10/10 customer service! If we were to have another move we would hope to have Jenna again! Thank you!

Callum · 25 October 2019

Agent replied · 12 June 2024

Dear Callum,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager

5/5

Google

Kristianne was fantastic and very well prepared for our valuation and we decided to sell with BJB on the day

Glynn · 16 August 2024

Agent replied · 23 August 2024

Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.

5/5

Trustpilot

Experienced and efficient

The team at Butters John Bee in Sandbach are experienced, friendly, and efficient, focussing on supporting the vendor in the sale process. My particular thanks to Natasha who was in regular contact on the basis that a sale is not done until completion day. Her help and support to move on has been much appreciated.

Louise · 29 August 2021

Agent replied · 12 June 2024

Thank you very much for your lovely feedback. It has been wonderful working with you and we all wish you the best for your onward move. Take care, Natasha & the BJB Team.

1/5

Trustpilot

Poor Customer Service

Really poor customer service. Both me and my wife have had dealings with them to book viewings on properties and each time they have been really short and rude with us. There is no way i would get them to sell my house if that is how they treat potential buyers.

Will · 7 April 2022

Agent replied · 12 June 2024

Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you

5/5

Google

Olivia was brilliant with us, really friendly and answered any questions we had regarding looking at our first home. We both absolutely love the house and she was really patient with us.

Ryan · 18 December 2023

Agent replied · 15 June 2024

Hi Ryan, Thank you for leaving Olivia a lovely review. Regards, Butters John Bee Lettings Newcastle

5/5

Google

Since my below review we’ve now been living at the property for 3 months, we are looked after by the property management team and I’ve had the pleasure of speaking with James recently for issues and communication about the property. He is so lovely and is always so profesional & goes the extra mile. When we first spoke and he told me he’d only been working for the company for a couple weeks I was amazed, he had so much knowledge as if he’d been working for years. I can’t recommend with lovely gentleman enough for any concerns or issues he’s my go to guy! Thank you for looking after us so well., , , , , , , , , , , , , , , , , , , , , , , , , , Highly recommend Butters John Bee estate agents, we were looking for a rental property and was in contact with the lovely Olivia Plant. She made the process so easy and made us feel very welcomed. Built a lovely rapport which has given us the confidence in her and her work. Always on the end of the phone if we have a question at all and always makes sure she helps us 100%. Olivia thank you for helping us with our dream house.

Ellie · 18 December 2023

Agent replied · 15 June 2024

Hi Ellie, Thank you for leaving Olivia a lovely review. Regards, BJB Newcastle Lettings

5/5

Google

If you have a property to sell, we would really recommend the Newcastle branch of Butters John Bee Estate Agents. Nathan Barclay, a very pleasant, polite young man dealt with the sale of our property and he was absolutely brilliant! He kept us in the picture at all times so we never had to spend time chasing him up. Any queries were always dealt with promptly and efficiently. Nothing was too much trouble for him and he clearly enjoys and is enthusiastic about his job.

Linda · 18 December 2023

Agent replied · 15 June 2024

Hi Linda, Thank you for leaving Nathan a lovely review. Regards, BJB Newcastle Sales

5/5

Trustpilot

Excellent Service

Despite the current situation, Rebekka Gill and her team have gone above and beyond in securing a tenant for our flat. Rebekka has kept us fully informed throughout the process and has undertaken many of the tasks herself. We will continue to use butters john bee Lettings to manage our portfolio and have no hesitation in recommending them to others.

PA · 5 May 2020

Agent replied · 12 June 2024

Hello,Thank you for your review and kind words, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager

5/5

Google

Many thanks to Dominika for her excellent support managing the property for us. Her timely and effective communication has taken away all the stress from us when repairs had to be sorted. Would definitely recommend BJB for letting management.

Y · 16 June 2023

Agent replied · 15 June 2024

Thank you for leaving such a fantastic review for Dominika. Kind Regards Newcastle BJB Property Management

5/5

Google

Couldn’t be more pleased with the experience I’ve had working with Georgina at Butters John Bee. I am a first time buyer so the whole process is new to me! But Georgina is super helpful, friendly and has been great at keeping me updated throughout. Thanks so much Georgina!

Em · 16 June 2022

Agent replied · 15 June 2024

Thank you! I really appreciate you taking the time to write this lovely review. Regards, Georgina Johnson, BJB Newcastle Sales

5/5

Google

There were initial problems with my move in but Ben in property management was able to help and get me moved in on time.

Givenson · 18 May 2024

Agent replied · 15 June 2024

Hello and thank you for leaving a review for Ben in Property Management

5/5

Google

Many thank to Stacy O’Hara and her team for helping settle in my new appartment. she did such a Great job with myself and the landlord of my new place.

Bashir · 17 January 2024

Agent replied · 15 June 2024

Hi Bashir, Thank you for your lovely review :-) Regards, Stacey Property Management Manager

5/5

Google

Came into branch today and Ryan was helpful with docs. Thank you

Kieran · 2 December 2024

Agent replied · 9 December 2024

Hi Kieran, my pleasure. Thank you to you and the others for visiting me and going through the docs, your assistance was appreciated. Speak soon & Best wishes, Ryan at BJB Newcastle

5/5

Google

Fantastic Estate agents, Chloe was a fantastic help sorting out a leak in my rental with speed and efficiency 10/10 a credit to BJB.

Dom · 16 May 2024

Agent replied · 15 June 2024

Thank you for your lovely review here for Chloe G much obliged. BJB Newcastle Lettings Team

5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish with the sale of my property recently. Suzanne, George and Melissa were great to deal with, and kept up regular communication with me throughout. I would highly recommend their services. Andy

Andy · 28 July 2023

Agent replied · 12 June 2024

Thank you for taking the time to leave a review. It means a lot to us. All the best from all at BJB Sandbach

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Questions about Butters John Bee Newcastle Under Lyme

Has Butters John Bee won any awards?

Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.

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