5/5
GoogleVery polite and professional answered all my questions, very smart and kind young man.
Agent replied · 16 April 2026
Thank you for taking the time to leave Max this great review. Thanks Abbey Butters John Bee
Trusted Agent profile · Newcastle Under Lyme
Butters John Bee Newcastle Under Lyme reviews
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
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Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Google5/5
GoogleGeorgina was really accommodating with all my questions and gave prompt responses to emails which made communication easy and efficient.
Agent replied · 23 August 2024
Thank you very much for taking the time to leave Georgina this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleA special thanks to Abigail such an amazing person, with a great welcome Very approachable, supportive and guided well in all queries.. Thank you buttersjohn bee.I will recommend. Such an excellent service. And thanks to Olivia
Agent replied · 15 June 2024
Thank you for leaving such a lovely review, it has been a pleasure to assist you with finding a home. Kind regards Abigail Lettings Manager
5/5
TrustpilotA big thank you to Charlotte Foden for…
A big thank you to Charlotte Foden for all her help and support. Very professional and friendly, answered all my questions, told me everything I needed to know and kept me in the loop with the whole proses. I’m now ready to collect the keys to a beautiful home to settle down in with my children!! Thank you :D
Agent replied · 12 June 2024
Dear Holly, Thank you for your review about Charlotte, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleFive stars for Stacey O’Hara! Stacey really helped me with my enquiry and went above and beyond with a very proactive approach. Thank you Stacey, I really appreciate all your efforts and for getting a positive outcome..
Agent replied · 15 June 2024
Hi Kelly, Thank you for leaving me a lovely review. You were a pleasure to deal with. Regards, Stacey O'Hara Property management manager
5/5
TrustpilotProfessional Lettings Management by Liz
Despite the current Lock-down situation Liz Thompson and her team at Hanley have maintained and provided a first class management service. Looking after our portfolio of properties, professionally supervising repairs and handling the requirements of tenants. As a result, we shall shortly be placing more properties for management with butters john bee. Thank-you Liz for all your hard work!
Agent replied · 12 June 2024
Hello,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleI have bought and sold houses with Butters John Bee and I honestly cannot fault them. We have recently been dealing with Nathan Cooper who has been really brilliant. He has taken the time and care to make sure he has delivered exactly what we needed. He is professional yet friendly and approachable and I can’t recommend him enough! Georgina then took our sale over and she kept me updated every step of the way which made the process totally stress free! Would highly recommend using butters John Bee!
Agent replied · 15 June 2024
Hi Katie, Thank you so much for leaving Georgina such a lovely review. Regards, Newcastle Sales.
5/5
GoogleThank you Kristianne Edmondson for providing a professional service and great detailed information for the property we aim to sell. Five star service thanks again
Agent replied · 15 June 2024
Thank you for your review here for Kristianne, much obliged. BJB Newcastle, Sales Team
5/5
GoogleStacey was really really helpful following the delivery of some work kit to the wrong address. She contacted all tenants at the property to try and find it and set a suitable time for collection. Kept me updated at all times and was a great help. Thanks :-)
Agent replied · 15 June 2024
Thank you for taking the time to leave me a lovely review :-)
5/5
TrustpilotFantastic personal friendly service.My…
Fantastic personal friendly service.My partner and I were made to feel so much at ease with the fantastic helpful staff at buttersjohnbee.Very professional and friendly so approachable nothing too much trouble,and understood our situation.Sean and Hayley have been amazing and kept us informed and guided us through the process with reassurance.Our move back to Shrewsbury was made easy,thank you !
Agent replied · 12 June 2024
Good morning Donna, It's always so great to hear that we've been able to make someone's property journey that bit easier. Thank you for taking the time to leave your thoughts and we really do wish you all the best in your new home. Kind regardsBJB
5/5
GoogleBeen with BJB for a few years now they manage my properties i am very happy with the service they provide,and a big thank you to James Purvis Turton for being very helpful
Agent replied · 15 June 2024
Hi Elton, Thank you for leaving James a lovely review. Regards, Newcastle Property Management
5/5
GoogleGeorgina was very friendly and helpful and had good knowledge of the property. Excellent service as she was also on time. Many thanks
Agent replied · 15 June 2024
Thank you for your lovely review here for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
GoogleJames was very helpful when dealing with maintenance that was recently required, and was also was friendly and polite when completing a home inspection visit on behalf of the landlord.
Agent replied · 15 June 2024
Hi Wendy, Thank you for leaving James a lovely review. Regards, Stacey Property Management Manager
5/5
GoogleFirst time at an auction, very helpful and friendly service, especially Kristianne Edmondson.
Agent replied · 9 November 2024
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
5/5
TrustpilotTeri has been great
We have just bought a property via BJB and dealt with Teri. The purchase has had many issues along the way, however Teri has been attentive, communicative and as helpful as she could possibly be. Teri is a credit to Butters and knows her stuff. Thank you for all your help along the way
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleDon't think I'll rent through anyone else again, exceptional service, I've never had such a quick and easy run through to getting my own place. Kyle Mellor was there to assist me every step of the way, he ought to have a raise ;)PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 15 June 2024
Thank you for taking the time to leave such a lovely review for Kyle. Kind regards abigail iliff lettings manager
5/5
GoogleRenting out a small property for the first time through the company. They were happy and accommodating throughout and Kyle Mellor has been a great. He has worked around us and sorted all the details effectively and been willing answer questions quickly all through the process. Stuart
Agent replied · 15 June 2024
Thankyou for taking the time in giving a 5 star review and leaving such kind words. regards kyle Mellor Lister/negotiator
5/5
TrustpilotAn excellent Estate Agent
I have been extremely happy with the service I have received. All the staff were helpful but in particular Diane who I dealt with most of the time. She had time for me during this stressful period and went over and above her role with kindness and humour.... excellent. I would recommend her/butters john bee to anyone selling/buying a property.
Agent replied · 12 June 2024
Thank you for the review. Best Wishes for the future.Diane
5/5
TrustpilotVery helpful
Very helpful, i applied for a property and within half an hour i had a phones call about a viewing, a guy called Michael was really helpful and helped me all the way through the process, if there was anything i needed know or any help i needed he was just a phonecall away. Cant thank Michael enough
Agent replied · 12 June 2024
Dear AnnaleighThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of any further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleKristianne was very efficient and helpful during my probate valuation, thank you
Agent replied · 9 November 2024
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleFrom initial valuation through to a tenancy agreement Abigail was both responsive, approachable and above all informative and helpful. As a first time landlord she couldn't have helped me any more than she did and I highly recommend the use of her services to all those looking to rent a property.PositiveResponsiveness, Quality, Professionalism
Agent replied · 15 June 2024
Thank you for leaving such a kind review Phil. It has been a pleasure to assist you on your first time landlord journey. Kind regards Abigail Lettings Manager
1/5
TrustpilotDisappointed is an understatement
Disappointed is an understatement to hear that BJB have taken money from the charity TWOCO for a property not fit for purpose. I urge other members of the public to think twice before using the services of BJB lettings and I also urge BJB and the landlords to work with the charity to refund their money promptly.
Agent replied · 12 June 2024
Dear Lewis, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotThank you so much Michael and Connor
Thank you so much Michael and Connor, whilst I haven't found a suitable property yet, they have constantly been in touch and advised me when any potential property that would suit me has come to the market.. This is something I have not received from any other agent and I am really grateful they have kept me informed..
Agent replied · 12 June 2024
Dear Mrs Thompson, Thank you for leaving such great and detailed feedback about your experience with butters john bee. Thank you again for your star rating!Regardsbutters john bee Congleton Lettings
5/5
GoogleKristianne was very professional and informative at our valuation appointment. Highly recommended
Agent replied · 9 November 2024
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Butters John Bee Newcastle Under Lyme
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
