Trusted Agent profile · Newcastle Under Lyme
★★★★★
1,754 reviews across 2 platforms
36 High Street, Newcastle Under Lyme, ST5 1QL
Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
5/5
GoogleI have nothing but praise for the team at the Newcastle-Under-Lyme branch. Mostly to Abigail Iliff! What a credit to the team this lovely person is! She helped me so much, and went above and beyond to ensure our move was all prepared! She made me feel at ease and really helped with her exceptional communication. Ten out of ten!!
Thank you very much for taking the time to leave Abigail this lovely personal review. BJB Newcastle, Lettings Team.
5/5
TrustpilotVery friendly and efficient team
Very friendly and efficient team. Special thanks to Jan for her patience in what turned out to be a long conveyancing process. Couple of niggles with the accuracy of the room measurements and prospective buyers saying it was difficult to book a viewing via email but otherwise the service was excellent and good value compared to other high-street agents.
Hi Michael, Thanks so much for your review and good luck in your new home!ThanksBJB Congleton
5/5
GoogleRyan was really friendly and helped immensely. Hos knowledge and experience of the area really shone through compared to others we spoke to.
Dear Will, Many many thanks for your review here, I really appreciate your kind words. Pleasure to have supported yourselves. Speak soon & Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
5/5
GoogleGeorgina Johnson At Newcastle branch has been absolutely brilliant. Georgina is so friendly and I completely trust her with the process of purchasing a property. She has constantly provided me with updates and feedback and I will only now deal with her at the branch!PositiveResponsiveness, Professionalism
Thanks Natalie. What a lovely review. Regards, Georgina Johnson, BJB Newcastle Sales
5/5
TrustpilotThe 5 stars are for Natalie at the…
The 5 stars are for Natalie at the Crewe branch, who has worked very hard for me as a landlord. The staff at BJB are trying their hardest to do a fantastic job despite there obviously not being enough staff to manage the workload. Thank you Natalie, keep up the great work!
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance.Kind RegardsBJB CreweLettings
1/5
TrustpilotAvoid this dreadful agency
Avoid this dreadful agency Having purchased a house through this estate agents…I use that term loosely, I can advise they are the most unprofessional and ineffectual employees of a company, that I have ever come across.I’ve bought and sold a lot of houses, yet have never felt bullied and harassed as I have felt throughout what should have been the most simple straightforward purchase of a house, even told I could be gazumped! If you thinking of selling through them, can I suggest you don’t give any personal information to them, as confidentiality is not a strong point either I lost count of the number of times the phrase “due diligence” was used as an excuse for their constant messages, yet on what should have been exchange day they hadn’t the correct ID in place for their client, basic ID, delaying the exchange for several days Please don’t go through what I’ve been put through For your own peace of mind Avoid Avoid Avoid
Sorry you have had a bad experience with us, please feel free to come into the office and have a discussion with us.
1/5
TrustpilotDisgusting
Disgusting. Do not use this estate agency, absolutely disgraceful liars, had to take legal action against them for lying and trying to cover their tracks.
5/5
GoogleVery professional service from Nathan and BJB. We sold the property for full asking price and Nathan kept us informed throughout the process. Very happy with the service - thank you.
Hi Olly, Thank you for leaving Nathan such a lovely review. Regards, BJB Newcastle Sales
5/5
TrustpilotExceptional customer service
I moved from Sandon Bank and required a bungalow until I found a new home. Once I found a bungalow which was being marketed by your Stafford office I dealt with Hayley. Hayley managed to help me move into the bungalow in a timely manner. She was very helpful, polite, calm and very professional. An asset to your firm😀
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Hayley Butters John Bee Lettings
5/5
GoogleGrace was very nice and accommodating for our viewing.
Thank you very much for taking the time to leave Grace a review here. BJB Newcastle, Sales Team.
5/5
TrustpilotFriendly and fantastic service!
Friendly and fantastic service!I recently dealt with Michael Ferris when enquiring about renting a property in the area. He was very helpful and couldn’t have done more for us. He always followed up with a call when he said he would. I would definitely recommend BJB to anyone looking to rent/buy. Very informative and professional. Thanks again Michael!
Dear EmmaThank you for this wonderful 5 star review, please do not hesitate to contact the office if you need any help or have any questions.Kind RegardsMichael FerrisLettings ManagerBJB
1/5
TrustpilotAnother awful experience with BJB
Another awful experience with BJB! We are selling a property through another Estate Agent in Sandbach. Our property was only listed on Friday afternoon yet first thing on Monday morning pre-10am, I received a call to enquire whether we were happy or wanted to change supplier.
5/5
GoogleWell, well,well... What can i say, Abi is an absolutely wonderful agent and a pleasure to work with her. Would trust her to always be on time with requests and efficient. Brilliant!
Thank you Freddie, it has been a pleasure to work with you all at your company for company lets. Kind Regards Abigail Lettings Manager
5/5
GoogleRyan was friendly, helpful and efficient when dealing with me through the viewing and first time buyer process. Thank you
Thank you for your lovely review for Ryan much obliged. BJB Newcastle, Sales Team
5/5
TrustpilotCouldn't of asked for more from Butters…
Couldn't of asked for more from Butters John Bee. Michael made what can be a very stressful situation a breeze and kept us up to date at all times. The LetTrak app is fantastic to monitor the progress of your move and also be able to electronically upload vital documents. 10/10, thanks again for all your help Michael.
Dear TomThank you for your great review and for your kind words, please do not hesitate to contact us if you need any help or assistance in the future, we hope you enjoy your new home.Kind RegardsMichael FerrisLettings ManagerBJB
1/5
TrustpilotWorst agency ever
Worst agency ever, they are stealing your money, ignoring the messages and calls, as a landlord I don’t recommend this agency and will never use it again, EXTREMELY UNPROFESSIONAL.
5/5
GoogleKristianne was very informative on benefits of auction v standard selling. Highly recommended
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
5/5
GoogleWe were in butters JB Newcastle this afternoon We were with a young attractive lady named Chloe g She was so very polite very very helpful Listened to myself and my husband on the matter concerned gave us very good advice She even made us a drink of tea Would definitely recommend chloe g to deal with any customers she had a lovely attitude Mr and Mrs horwell
Thank you for leaving Chloe Gretton in property management such a lovely 5* review. Kind Regards butters john bee Property Management
5/5
TrustpilotAmazing service from Chelsea.
We have just had the most amazing experience with Butters John Bee Newcastle Under Lyme. Chelsea Woodroffe is a credit to the company and has been an absolute dream with us. She has made it so easy for us to transition through each application stage and kept in regular contact. We are so happy with our new house.
Chelsea is delighted that you are very happy with the service she has provided you and wishes you all the best in your new home. Kind RegardsAbigail IliffLettings Manager
5/5
GoogleGeorgina was extremely helpful in getting us our new home and I feel her and johnbutters bee are really easy to contact
Hello, Thank you for taking your time to leave a review here & with a special mention to Georgina - I am extremely delighted to hear you have had a positive experience. If we can assist you moving forward in any way, shape or form then please do not hesitate to contact ourselves. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Newcastle
5/5
GoogleGeorgina was very helpful friendly and professional. Arrived on time. Covered the outstanding knotweed issue, and answered all our queries. Very satified
Thank you for your review here for Georgina, much obliged. BJB Newcastle, Sales Team
5/5
GoogleStacey at Newcastle Property Management is always amazing. She is on top of maintenance issues, tenancy renewals and any accounts issues that may raise their head. The contractors they use charge fairly and I know they are promt. Well done Stacey for your hard work.
Hi Katie, Thank you for your lovely review it was a pleasure to help. Regards, Stacey.
5/5
GoogleSuper helpful with us in our house search, very knowledgeable about the area and conveyancing time frames. Highly recommend Nathan!
Thank you for your lovely review for Nathan, much obliged. BJB Newcastle, Sales Team
4/5
GoogleButters John Bee supported us through out onward purchase, Leanne was amazing and kept us up to date with the progress of the purchase. She was always approachable and polite whenever we needed to contact her and was very responsive and persistent in moving things forward. I would definitely recommend Butter John Bee to anyone.
Dear Olivia Thank you so much for taking the time to write a review for us at what must be an incredibly busy time for you. Leanne is over the moon with your comments. Wishing you every happiness for the future. Regards Julia Bramfitt CPEA FNAEA Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.
