Trusted Agent profile Β· Newcastle Under Lyme

Butters John Bee Newcastle Under Lyme reviews

β˜…β˜…β˜…β˜…β˜… Great

1,754 reviews across 2 platforms

36 High Street, Newcastle Under Lyme, ST5 1QL

Butters John Bee's office in Newcastle Under Lyme, at 36 High Street, is rated 4.4 out of 5 across 1,754 reviews on two platforms, including 681 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.

Google logo

4.8 / 5

681

Reviews on Google

This office

Trustpilot logo

1,073

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.

What do you need help with?

Awards

The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.

5/5

Trustpilot

Absolutely superb service from start to finish!

Absolutely superb service from start to finish!I sold my property via the Nantwich branch of Butters John Bee and cannot fault the service received! Lisa and the team provided clear communication at every step of the process and were very helpful and supportive throughout. Lisa and the team really did make selling my house as stress-free as possible and I would highly recommend them. Many thanks.

Tamsyn Β· 11 February 2019

Agent replied Β· 12 June 2024

Hi and thank you for taking the time to review the service you received from us at Butters John Bee in Nantwich.We're delighted you were satisfied with the service you received and it's always good to know we get it right with communication too!Good luck in your new home and please let us know if we can do anything for you in the future.Kind regardsGary FearBranch Manager

5/5

Trustpilot

Rental upkeep/maintenance

Having dealt with Andy Pass over many months with ongoing issues with my rental property, I would like to share my complete satisfaction with the level of promptness, effecency and professional attitude at all times to any issues I have raised. This is especially appreciated as I live in Cyprus and cannot be hands on as it were. Keep up the good work....

Alison Β· 18 May 2020

Agent replied Β· 12 June 2024

Hello Alison,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager

5/5

Google

Been in rented accommodation with butter John bee for a few years now, they are always willing to hear out your problems and are very reasonable. Recently I've been having a few issues and Stacey has been great at dealing with everything.

Kurt Β· 16 June 2023

Agent replied Β· 15 June 2024

Thank you for taking the time to leave me such a lovely review. Kind Regards Stacey BJB property management

5/5

Google

Claire has been the agent we have recently been in contact with ragrfing the property we are currently leasing. She is vee understanding, professional, patient and very approachable. She has been very helpful with situations and very quick to respond when required.

Myles Β· 16 June 2023

Agent replied Β· 15 June 2024

Hi Myles, Thank you for leaving Claire such a lovely review. Stacey Property Management Manager

5/5

Google

Abigail Illif has been amazing helping us to find a suitable house to rent. We had a few problems along the way but Abbie was great and helped us through the whole process. We would definitely recommend her and John butters bee.

Jennifer Β· 16 June 2023

Agent replied Β· 15 June 2024

Thank you for taking the time to leave me such a lovely 5* review. It has been lovely to assist you and your family with your move. Kind regards Abigail Butters John Bee

5/5

Google

Francesca Beardmore was helpful, patient and empathic when dealing with the sale of my late father’s property. She has a very professional and personal approach to her work. It's been a pleasure to work with her as she always goes the extra mile. With thanks and gratitude, Yours sincerely Linda StangerPositiveResponsiveness, Professionalism

Paul Β· 16 June 2022

Agent replied Β· 15 June 2024

Paul, Many thanks for this lovely review. Francesca Beardmore, BJB Newcastle Sales

5/5

Google

Kristianne was absolutely fantastic she came to value our house & she was so lovely and personable. Very professional!

Laila Β· 3 October 2024

Agent replied Β· 24 October 2024

Dear Laila, thank you for leaving a review here for our valuer Kristianne. I am really pleased in the knowledge that you have experienced our usual 5-star service. Should we be able to assist you moving forward then please do let us know. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle

5/5

Google

Wonderful customer service at the branch. Georgina Johnson was an epitome of what I call an outstanding customer oriented service professional. Thanks for your understanding and support

Kasyemoby Β· 18 May 2024

Agent replied Β· 15 June 2024

Thank you very much for taking the time to leave Georgina this lovely personal google review. BJB Newcastle, Sales Team.

5/5

Google

Kris was really helpful and provided clear understanding of the process of sale and gave a clear view.

Ibbran Β· 17 October 2024

Agent replied Β· 24 October 2024

Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.

5/5

Trustpilot

Excellent service

Bjb helped me move into my first property. I had excellent service from Lucy Strassmann. I received quick reply’s and phone calls to make sure any questions I had got answered with as much detail as possible. Lucy was very kind and friendly and she made a very exciting and nervous experience very enjoyable. Would recommend using bjb again and especially Lucy.

Jade Β· 15 June 2020

Agent replied Β· 12 June 2024

Good afternoon Jade, Thank you for your review regarding our team member Lucy, we hope you are very happy in your new home. If you need anything please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager

5/5

Trustpilot

My property letting experience

My experience with Butters John Bee in Newcastle-Under-Lyme has been great! Couldn't have asked for better customer service from start to finish. Many thanks to Abbey the manager, Chelsea and especially Lydia whose customer service was second to none, extremely helpful throughout my experience of letting my property. Would highly reccomend these girls to anyone looking to let there property Mrs S Singh

Sanj Β· 10 February 2020

Agent replied Β· 12 June 2024

Dear Sanj, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.

5/5

Trustpilot

Now, that's what I call Customer Service

Thanks a million for a great day.Great customer service, extremely patient, answered all my questions in great detail, took me round to see additional properties and spent the extra time talking me through the process. If that isn't customer service then you must be an alien. Great tattoo as well. Elle Cooper was amazing...🐝🐝

Taiwo Β· 11 February 2022

Agent replied Β· 12 June 2024

Hello Taiwo. Thank you so much for your 5 star review of Elle Coope. Elle is absolutely delighted that she was able to offer you a great service. If you need any other assistance, please do not hesitate to call us. Kind Regards. Phil Jones. Branch Manager. Hanley.

5/5

Google

Abigail Iliff has been very helpful in assisting us with our first letting, and found us tenants very quickly.

Joel Β· 24 September 2024

Agent replied Β· 24 October 2024

Thank you for your review for Abigail, Joel. BJB Newcastle Lettings

5/5

Google

Georgina was very accommodating and professional during the viewing. She provided useful insights and a detailed tour of the property alongside the Vendor, making the experience a positive one. Highly recommend Butters John Bee and Georgina for their reliability and helpfulness.

Chris Β· 16 June 2023

Agent replied Β· 15 June 2024

Many thanks Chris for such a lovely 5 star review. Greatly appreciated. Georgina Johnson, BJB Newcastle Sales

5/5

Google

Abigail Iliff was extremely knowledgeable ace supportive with the process. She was very helpful to a first time renter and process all of the information required. Thanks Abigail!

Megan Β· 16 April 2024

Agent replied Β· 15 June 2024

Dear Megan, Thank you for taking your time to leave an excellent review here , much appreciated & with a special mention to Abi on our lettings team - I will be sure to pass on your kind words. If we can assist moving forward in any way, shape or form then please do not hesitate to contact ourselves. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Newcastle

5/5

Google

Abbie was absolutely fantastic, kept us informed the whole way through. Polite & professional. Very patient on the signing day when our internet was causing issues. Highly recommended

Bev Β· 16 April 2024

Agent replied Β· 15 June 2024

Hi Bev. Thank you so much for leaving me this 5* review. It has been a pleasure to assist you with your home move :) Kind Regards Abigail Lettings Manager

5/5

Google

The service from Butters John Bee was excellent. We were kept up to date with all aspects of the house sale and Georgina Johnson was extremely helpful in contacting us without delay regarding any issues, updates and information. We were very happy with all aspects of the process.PositiveResponsiveness, Quality, Professionalism, Value

Stephen Β· 16 June 2022

Agent replied Β· 15 June 2024

Thank you so much for this lovely review. It is much appreciated. Regards. Georgina Johnson BJB Newcastle Sales

5/5

Google

Thank you to Josh Adams at BJB for the great service he’s provided. I dealt with Josh from my first enquiry right through to completion, he was very friendly, helpful and efficient. He ensured I had all the right documentation in place throughout the purchase and willing to help in any way he could to ensure a quick and smooth completion. Thanks Jo Hobson

Bev Β· 17 June 2019

Agent replied Β· 15 June 2024

Dear Jo, Thank you so much for leaving such a positive review for me. I really appreciate it and congratulations on your purchase! Kind Regards, Joshua Adams Butters John Bee 01782 622 155

5/5

Google

Gabriel was very helpful, showed us the houses and answered all the questions really well.

Thanushan Β· 18 November 2024

Agent replied Β· 15 June 2024

Hello, Thank you for leaving a review here for Gabriel , very pleased to hear of your positive experience. If you require any further assistance then please do not hesitate to let us know. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle

5/5

Google

We called in recently regarding getting a valuation on our property. We were dealt with by Ryan who has met with us at our property to discuss the valuation and also to decide on a plan of action regarding the sale of our house. Ryans great sales knowledge and his friendly personality made the whole process very easy and enjoyable. I would highly recommend BJB.

Gareth Β· 17 October 2024

Agent replied Β· 24 October 2024

Thank you very much for taking the time to leave Ryan this lovely personal review. BJB Newcastle, Sales Team.

5/5

Google

They’ve made our move into our new house smooth and easy, we received so much help and support from them during the application process and we are so grateful, they were fantastic especially Kyle. He dealt with us and was professional, always available if we had questions, always so polite and understanding to us over the phone.PositiveQuality

Alex Β· 16 June 2021

Agent replied Β· 15 June 2024

Thank you for leaving a review for Kyle around the professional service he provided you while assisting with your move. We hope that you will be very happy in your new home. Kind Regards Abigail - lettings manager

5/5

Google

Stacey has been a huge help with my problem tenant and has given me lots of support and fantastic advice. Stacey has helped to resolve the issues and now has a happy tenant and an even happier Landlord.

Wards Β· 20 August 2023

Agent replied Β· 15 June 2024

Hello, Thank you so much for leaving me a lovely review :-) Regards Stacey Property Management Manager

5/5

Trustpilot

The Awesome Michael @ bjb Crewe

The Awesome Michael @ bjb CreweWould like to mention Michael @ bjb crewe who was amazing during the process of my family renting a house in Northwich.Really impressed as we had a small time frame and it was during lock down when Michael was working from home. Michael even dropped the keys off at the house on his day off.Thanks againFranc.

Francesco Β· 10 June 2020

Agent replied Β· 12 June 2024

Dear FrancescoThank you so much for your fantastic 5 star review, we appreciate your feedback and will ensure your lovely comments are passed on to Michael, we hope you enjoy living in your new home. Please do not hesitate to contact us if we can be of further assistance to you.Kind RegardsButters John BeeLettings

5/5

Trustpilot

Providing me with insightful knowledge

Been speaking to Michael during the last few weeks, he has provided me with insightful knowledge and information during this difficult time regarding the current rental market and the dos and don't of the area, I feel that he will be my go to guy when I need him to find me tenants. Thank you Michael for your time and patience.

Mrs Β· 9 June 2020

Agent replied Β· 12 June 2024

Dear Mrs ThompsonThank you so much for your great review, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeCrewe - Lettings

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Butters John Bee's Google reviewsLeave Butters John Bee a review

Questions about Butters John Bee Newcastle Under Lyme

Has Butters John Bee won any awards?

Yes. In The Trusted Agent 2026 awards: Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newcastle Under Lyme.

What do you need help with?
The Trusted Agent

Is this your office? Claim your page.

Get help from an agent