Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
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5/5
TrustpilotAbsolutely superb service from start to finish!
Absolutely superb service from start to finish!I sold my property via the Nantwich branch of Butters John Bee and cannot fault the service received! Lisa and the team provided clear communication at every step of the process and were very helpful and supportive throughout. Lisa and the team really did make selling my house as stress-free as possible and I would highly recommend them. Many thanks.
Tamsyn Β· 11 February 2019
Agent replied Β· 12 June 2024
Hi and thank you for taking the time to review the service you received from us at Butters John Bee in Nantwich.We're delighted you were satisfied with the service you received and it's always good to know we get it right with communication too!Good luck in your new home and please let us know if we can do anything for you in the future.Kind regardsGary FearBranch Manager
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5/5
TrustpilotRental upkeep/maintenance
Having dealt with Andy Pass over many months with ongoing issues with my rental property, I would like to share my complete satisfaction with the level of promptness, effecency and professional attitude at all times to any issues I have raised. This is especially appreciated as I live in Cyprus and cannot be hands on as it were. Keep up the good work....
Alison Β· 18 May 2020
Agent replied Β· 12 June 2024
Hello Alison,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
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5/5
GoogleBeen in rented accommodation with butter John bee for a few years now, they are always willing to hear out your problems and are very reasonable. Recently I've been having a few issues and Stacey has been great at dealing with everything.
Kurt Β· 16 June 2023
Agent replied Β· 15 June 2024
Thank you for taking the time to leave me such a lovely review.
Kind Regards
Stacey
BJB property management
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5/5
GoogleClaire has been the agent we have recently been in contact with ragrfing the property we are currently leasing. She is vee understanding, professional, patient and very approachable. She has been very helpful with situations and very quick to respond when required.
Myles Β· 16 June 2023
Agent replied Β· 15 June 2024
Hi Myles,
Thank you for leaving Claire such a lovely review.
Stacey
Property Management Manager
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5/5
GoogleAbigail Illif has been amazing helping us to find a suitable house to rent. We had a few problems along the way but Abbie was great and helped us through the whole process. We would definitely recommend her and John butters bee.
Jennifer Β· 16 June 2023
Agent replied Β· 15 June 2024
Thank you for taking the time to leave me such a lovely 5* review. It has been lovely to assist you and your family with your move.
Kind regards
Abigail
Butters John Bee
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5/5
GoogleFrancesca Beardmore was helpful, patient and empathic when dealing with the sale of my late fatherβs property.
She has a very professional and personal approach to her work. It's been a pleasure to work with her as she always goes the extra mile. With thanks and gratitude,
Yours sincerely
Linda StangerPositiveResponsiveness, Professionalism
Paul Β· 16 June 2022
Agent replied Β· 15 June 2024
Paul, Many thanks for this lovely review. Francesca Beardmore, BJB Newcastle Sales
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5/5
GoogleKristianne was absolutely fantastic she came to value our house & she was so lovely and personable. Very professional!
Laila Β· 3 October 2024
Agent replied Β· 24 October 2024
Dear Laila, thank you for leaving a review here for our valuer Kristianne. I am really pleased in the knowledge that you have experienced our usual 5-star service. Should we be able to assist you moving forward then please do let us know.
Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
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5/5
GoogleWonderful customer service at the branch. Georgina Johnson was an epitome of what I call an outstanding customer oriented service professional.
Thanks for your understanding and support
Kasyemoby Β· 18 May 2024
Agent replied Β· 15 June 2024
Thank you very much for taking the time to leave Georgina this lovely personal google review. BJB Newcastle, Sales Team.
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5/5
GoogleKris was really helpful and provided clear understanding of the process of sale and gave a clear view.
Ibbran Β· 17 October 2024
Agent replied Β· 24 October 2024
Thank you very much for taking the time to leave Kristianne this lovely personal review. BJB Newcastle, Sales Team.
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5/5
TrustpilotExcellent service
Bjb helped me move into my first property. I had excellent service from Lucy Strassmann. I received quick replyβs and phone calls to make sure any questions I had got answered with as much detail as possible. Lucy was very kind and friendly and she made a very exciting and nervous experience very enjoyable. Would recommend using bjb again and especially Lucy.
Jade Β· 15 June 2020
Agent replied Β· 12 June 2024
Good afternoon Jade, Thank you for your review regarding our team member Lucy, we hope you are very happy in your new home. If you need anything please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
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5/5
TrustpilotMy property letting experience
My experience with Butters John Bee in Newcastle-Under-Lyme has been great! Couldn't have asked for better customer service from start to finish. Many thanks to Abbey the manager, Chelsea and especially Lydia whose customer service was second to none, extremely helpful throughout my experience of letting my property. Would highly reccomend these girls to anyone looking to let there property Mrs S Singh
Sanj Β· 10 February 2020
Agent replied Β· 12 June 2024
Dear Sanj, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
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5/5
TrustpilotNow, that's what I call Customer Service
Thanks a million for a great day.Great customer service, extremely patient, answered all my questions in great detail, took me round to see additional properties and spent the extra time talking me through the process. If that isn't customer service then you must be an alien. Great tattoo as well. Elle Cooper was amazing...ππ
Taiwo Β· 11 February 2022
Agent replied Β· 12 June 2024
Hello Taiwo. Thank you so much for your 5 star review of Elle Coope. Elle is absolutely delighted that she was able to offer you a great service. If you need any other assistance, please do not hesitate to call us. Kind Regards. Phil Jones. Branch Manager. Hanley.
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5/5
GoogleAbigail Iliff has been very helpful in assisting us with our first letting, and found us tenants very quickly.
Joel Β· 24 September 2024
Agent replied Β· 24 October 2024
Thank you for your review for Abigail, Joel. BJB Newcastle Lettings
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5/5
GoogleGeorgina was very accommodating and professional during the viewing. She provided useful insights and a detailed tour of the property alongside the Vendor, making the experience a positive one. Highly recommend Butters John Bee and Georgina for their reliability and helpfulness.
Chris Β· 16 June 2023
Agent replied Β· 15 June 2024
Many thanks Chris for such a lovely 5 star review. Greatly appreciated. Georgina Johnson, BJB Newcastle Sales
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5/5
GoogleAbigail Iliff was extremely knowledgeable ace supportive with the process. She was very helpful to a first time renter and process all of the information required. Thanks Abigail!
Megan Β· 16 April 2024
Agent replied Β· 15 June 2024
Dear Megan, Thank you for taking your time to leave an excellent review here , much appreciated & with a special mention to Abi on our lettings team - I will be sure to pass on your kind words. If we can assist moving forward in any way, shape or form then please do not hesitate to contact ourselves. Best wishes, Ryan ~ Residential Sales Branch Manager at BJB Newcastle
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5/5
GoogleAbbie was absolutely fantastic, kept us informed the whole way through. Polite & professional. Very patient on the signing day when our internet was causing issues. Highly recommended
Bev Β· 16 April 2024
Agent replied Β· 15 June 2024
Hi Bev.
Thank you so much for leaving me this 5* review.
It has been a pleasure to assist you with your home move :)
Kind Regards
Abigail
Lettings Manager
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5/5
GoogleThe service from Butters John Bee was excellent. We were kept up to date with all aspects of the house sale and Georgina Johnson was extremely helpful in contacting us without delay regarding any issues, updates and information. We were very happy with all aspects of the process.PositiveResponsiveness, Quality, Professionalism, Value
Stephen Β· 16 June 2022
Agent replied Β· 15 June 2024
Thank you so much for this lovely review. It is much appreciated. Regards. Georgina Johnson BJB Newcastle Sales
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5/5
GoogleThank you to Josh Adams at BJB for the great service heβs provided. I dealt with Josh from my first enquiry right through to completion, he was very friendly, helpful and efficient. He ensured I had all the right documentation in place throughout the purchase and willing to help in any way he could to ensure a quick and smooth completion. Thanks Jo Hobson
Bev Β· 17 June 2019
Agent replied Β· 15 June 2024
Dear Jo, Thank you so much for leaving such a positive review for me. I really appreciate it and congratulations on your purchase! Kind Regards, Joshua Adams Butters John Bee 01782 622 155
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5/5
GoogleGabriel was very helpful, showed us the houses and answered all the questions really well.
Thanushan Β· 18 November 2024
Agent replied Β· 15 June 2024
Hello, Thank you for leaving a review here for Gabriel , very pleased to hear of your positive experience. If you require any further assistance then please do not hesitate to let us know. Best wishes, Ryan Cheetham ~ Residential Sales Branch Manager at BJB Newcastle
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5/5
GoogleWe called in recently regarding getting a valuation on our property. We were dealt with by Ryan who has met with us at our property to discuss the valuation and also to decide on a plan of action regarding the sale of our house. Ryans great sales knowledge and his friendly personality made the whole process very easy and enjoyable. I would highly recommend BJB.
Gareth Β· 17 October 2024
Agent replied Β· 24 October 2024
Thank you very much for taking the time to leave Ryan this lovely personal review. BJB Newcastle, Sales Team.
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5/5
GoogleTheyβve made our move into our new house smooth and easy, we received so much help and support from them during the application process and we are so grateful, they were fantastic especially Kyle.
He dealt with us and was professional, always available if we had questions, always so polite and understanding to us over the phone.PositiveQuality
Alex Β· 16 June 2021
Agent replied Β· 15 June 2024
Thank you for leaving a review for Kyle around the professional service he provided you while assisting with your move. We hope that you will be very happy in your new home.
Kind Regards
Abigail - lettings manager
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5/5
GoogleStacey has been a huge help with my problem tenant and has given me lots of support and fantastic advice. Stacey has helped to resolve the issues and now has a happy tenant and an even happier Landlord.
Wards Β· 20 August 2023
Agent replied Β· 15 June 2024
Hello,
Thank you so much for leaving me a lovely review :-)
Regards
Stacey
Property Management Manager
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5/5
TrustpilotThe Awesome Michael @ bjb Crewe
The Awesome Michael @ bjb CreweWould like to mention Michael @ bjb crewe who was amazing during the process of my family renting a house in Northwich.Really impressed as we had a small time frame and it was during lock down when Michael was working from home. Michael even dropped the keys off at the house on his day off.Thanks againFranc.
Francesco Β· 10 June 2020
Agent replied Β· 12 June 2024
Dear FrancescoThank you so much for your fantastic 5 star review, we appreciate your feedback and will ensure your lovely comments are passed on to Michael, we hope you enjoy living in your new home. Please do not hesitate to contact us if we can be of further assistance to you.Kind RegardsButters John BeeLettings
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5/5
TrustpilotProviding me with insightful knowledge
Been speaking to Michael during the last few weeks, he has provided me with insightful knowledge and information during this difficult time regarding the current rental market and the dos and don't of the area, I feel that he will be my go to guy when I need him to find me tenants. Thank you Michael for your time and patience.
Mrs Β· 9 June 2020
Agent replied Β· 12 June 2024
Dear Mrs ThompsonThank you so much for your great review, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeCrewe - Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.