Butters John Bee Newcastle Under Lyme reviews

★★★★★ 2/5

Trustpilot

Rubbish communications

This company needs to 'up' its communications. I emailed the Hanley (Staffordshire) branch, no reply. So I rang a number I found after an online search for the Hanley office and got their head office (I think) in Colchester! The dialling code was correct for the Hanley area, so this is highly deceiving. I wanted to speak to Hanley. How can anyone in Colchester know about what's going on in Hanley? The person who took my call was pleasant and said she would contact Hanley and that I should also email again too so that they could connect the two messages. The two stars are for the fact that I did actually get to speak to someone albeit the wrong person. I did email again and got no reply. Get your communications sorted BJB, you aren't making a good impression.

Jane · 23 July 2025

★★★★★ 5/5

Trustpilot

Nothing was too much trouble for Emma...

We sold our house really quickly last May with Buttersjb. We had Emma Spanton there for us the whole way through to Completion, Emma was so helpful, nothing was too much trouble even though i kept ringing and emailing her for updates. We were very happy with the service we got from Emma and the team at Newcastle-under-Lyme, Thank you Emma. We couldnt have got through it without you.

Mr · 31 January 2019

★★★★★ 5/5

Google

Nathan Cooper has been amazing through the process so far, really helpful, knows his stuff and nothing is too much for him - which is really useful as I’m a first time buyer, so having Nathan on my side gives me a lot of confidence.

Alexander · 16 June 2023

★★★★★ 5/5

Google

Nothing but praise for Stacey Ohara who had a lot to deal with when our tenants couldn't pay the rent. A lot of negotiating and meeting after work hours to resolve the issue. Stacey kept me updated regularly by phone, text and emails. Thank you.

Mike · 16 June 2023

★★★★★ 5/5

Trustpilot

Recommended company

We have used Butters John Bee in Crewe on previous sales and always helpful. Maddy has been professional, efficient and supportive. Recommended. Thank you to all the Team.

HR · 30 August 2025

★★★★★ 5/5

Google

Georgina was extremely helpful with us when looking into a property. She was great at answering all our questions we had.

Christina · 17 October 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, particularly from Kelly Johnson who was so helpful all the way and went out of her way to help and always got back to me straight away by phone or email . I can’t thank her enough

Rachel · 8 June 2026

★★★★★ 5/5

Trustpilot

Above and beyond

We used BJB in Sandbach to sell our home. We experienced delays and issues from down the chain. During the while experience Melissa and the team provided excellent communication and regular updates. They went above and beyond to get our house sale completed.

Beckie · 24 July 2023

★★★★★ 5/5

Trustpilot

We were looking for somewhere to move…

We were looking for somewhere to move into during lockdown and it was a very stressful time, Michael was so supportive and helped us every step of the way. He even met us on his day off to give us our keys, that’s truly going over and above! I would highly recommend using them - they have made a very stressful situation easier. Thank you.

Aimee · 9 June 2020

★★★★★ 5/5

Google

Came in and spoke to Chloe G. She was very knowledgeable and helpful. Answered all my queries and nothing was too much. Thank you Chloe.

J · 9 August 2024

★★★★★ 5/5

Trustpilot

Thank you!

We were so pleased with how quickly and smoothly the whole process went. We used the Sandbach office where Diane was particularly helpful and very proactive in trying to move the process along as fast as possible. She also offered help and advice to us as newcomers to the town and provided a kind of aftersales service to help us settle in. Many thanks Diane!Don & Vivienne Higgs

Don · 25 February 2019

★★★★★ 5/5

Google

Kris was very helpful and well prepared with handouts etc and had obviously done her homework! Great service. Thank you

Alison · 26 October 2024

★★★★★ 5/5

Google

Kris was super helpful at my valuation! Pleasant and professional, really helpful as this is my first experience! Highly recommend x

Louise · 10 October 2024

★★★★★ 4/5

Google

Gabriel was very friendly and professional while showing the house. Wish him good luck in future.

Allan · 21 December 2024

★★★★★ 5/5

Google

Kris was very professional and knowledgeable. She gave a fair and honest valuation of our property and I was delighted with the service I received from her.

Anna · 24 June 2024

★★★★★ 5/5

Google

We met max today he was really nice and professional and answered all our queries in a polite way

Saman · 2 April 2026

★★★★★ 5/5

Trustpilot

We've dealt with Danielle as part of…

We've dealt with Danielle as part of the property management team for the last three years and with multiple properties. She has always made any contact with ourselves and landlords as seamless as possible and if we ever have issues with a property she is quick to ensure the issues are resolved ASAP. Thanks so much to Danielle and the rest of the team 🎉

Amy · 2 March 2020

★★★★★ 5/5

Trustpilot

I had the pleasure of meeting Tresa…

I had the pleasure of meeting Tresa Harris yesterday I went to a viewing of a house with my family. Tresa was extremely helpful and has great inter personal skills. Highly recommend Butters John bee. Thanks for a great experience.

Jessica · 11 September 2023

★★★★★ 5/5

Google

Georgina is very helpful in viewing. She was impressive in explaining things to us. I would definitely recommend them.

Shaheera · 26 October 2024

★★★★★ 5/5

Google

Kristianne was very helpful and has given us a great valuation on my Dads house. We are expecting a nice price 😊 …

Rick · 16 August 2024

★★★★★ 5/5

Trustpilot

Thanks to Jenna and Rebekka for their…

Thanks to Jenna and Rebekka for their help in finding a tenant for our property. They made the whole process straightforward and took on any questions we had using their experience of the market etc. Always polite and attentive each time we spoke, nothing is a problem for them. The decision to engage BJB to manage the property has been the right one for us.

Mr · 31 October 2019

★★★★★ 5/5

Trustpilot

I dealt with Fay Gribbon whom was…

I dealt with Fay Gribbon whom was managing my property for us.l found Fay extremely professional ,knowledgable with excellent communication skills and outstanding customer service.Fay was very patient,polite and understanding and l felt supported during my time with butters nothing was to much trouble for Fay she went above and beyond to other us an excellent service and she is a real asset to Butters.

Tracey · 30 October 2019

★★★★★ 5/5

Google

Gabriel was very helpful and he nicely explained a lot of things about the property

Aimen · 14 December 2024

★★★★★ 5/5

Google

Had a great dealing with Harriet, very knowledgeable and helped me with weighing my options up and pursuing them. …

Rhys · 16 March 2026