Trusted Agent profile · Newcastle Under Lyme
★★★★★
667 reviews across 2 platforms
54, Merrial Street, Newcastle Under Lyme, ST5 2AW
Bridgfords's office in Newcastle Under Lyme, at 54, is rated 2.8 out of 5 across 667 reviews on two platforms, including 224 Google reviews rated 4.2.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
1/5
TrustpilotThe day before due to move at 4.30pm…
The day before due to move at 4.30pm brudgfords Jesmond rang to say landlord pulled out! This after we had signed ast and paid 6 months rent up front. The negotiator had not done their job effectively which is why this happened. Left homeless and destitute with two young kids. Hopeless avoid
1/5
TrustpilotVery poor uncommunicative…
Very poor uncommunicative unprofessional services for landlords from their lettings department and their Countrywide department were exactly the same also ....unhelpful....no response time if any ....and have still not returned our unanswered questions with regards to our property ....totally uninterested
1/5
TrustpilotWorse agency ever
Worse agency ever , irresponsible and worse communication ever. You can't get through phone or email and that was for several viewing I was trying to arrange so don't want to imagine how terrible they will be after renting a property.Avoid ,avoid
4/5
TrustpilotFirst flat
I moved into my first flat with Bridgfords and the process was very easy - they've been responsive and helpful every step of the way, including during my tenancy, and the apartment was incredibly clean and tidy when I arrived.
1/5
Google3 days of "we are unable to take your call..."NegativeResponsiveness
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
1/5
Googlevery bad experience,
Hi Mark, thanks for the feedback. We're sorry if things didn't work out for you and we'd like to know more. Please email us at review@countrywide.co.uk if you want to share this feedback in more detail. Thanks, Graham - Customer Relations
1/5
GoogleNever answer the phone Never return messages Only interested in pushing mortgage advice
5/5
TrustpilotGeorgia helped with the application and…
Georgia helped with the application and viewings efficiently. She answered questions and Mason took our details promptly. No concerns.
1/5
TrustpilotStockton Heath
Stockton Heath. Review and photos to follow at close of business Friday.
1/5
TrustpilotTruly dreadful
Newcastle under Lyme: Money deducted without agreement, staff never fulfil promises, service poor at best, staff rude and petulant, refuse to release deposits after being sacked as agents. Anyone reading this, beware. This company should be avoided at all costs, or book an early appointment with the Lettings Ombudsman
1/5
TrustpilotSorry but there service is shocking ! Bamber bridge branch.
Sorry but there service is shocking. Bamber bridge branch !!! One minute you have a deal anfd the next minute you don't ????? i would give them half a star if i could.Don't bother wasting your time.overall poor !!!
1/5
TrustpilotFrom start to finish at pudsey office…
From start to finish at pudsey office they got every stage of process wrong.l had to chase feedback from buyers and waited days sometimes for replys.on moving day i was chassed for keys and they were not helpfull at all never use again shocking service.
1/5
TrustpilotVery hard to get a hold of them
Very hard to get a hold of them, doesn't seem like they know how to treat a client. Customer service is just terrible.
1/5
TrustpilotAvoid at all costs
Never answered telephonesEmails not always answeredNever passing on messages when calls finally answeredGiving out wrong information about what to bring in
1/5
TrustpilotDreadful
Dreadful. Jesmond branch. Need to vet landlord as landlord pulled out 4.30pm day before moving date. The agent assured immediate refund which took 3 days. Inefficient, poor service, poor availability of anyone in the lettings department and, poor organisation. Save yourself heart ache and avoid bridgfords
1/5
TrustpilotNever choose them
Such an irresponsible furniture repair department they have.( Except mr simon )Too lazy and never chose them at any cost ,money grabbers .Agency fees ridiculous and the way they treat tenants while you contact them for any repairs or maintenance it’s really unacceptable they are negligent
5/5
TrustpilotBrilliant Bridgfords
I had a fantastic experience with Bridgfords in Bamber Bridge from beginning to end. The whole team were friendly, experienced and enormously helpful and supportive through my process as a first time buyer. Thank you Bridgfords!
1/5
TrustpilotWorst customer service ever
Worst customer service ever. Issues are reported to them 2 months back and still no response. Agents stop taking calls or won't reply back to emails.I am just waiting for the agreement to get over. Won't ever go back to them. Lesson Learnt
1/5
TrustpilotWARNING
WARNING - DO NOT USENot responsive once you have moved into the property. Didn't fix multiple serious issues during the year. Billed us excessively during check out for problems they didn't fix. Everything you dont want in a letting company.
1/5
GoogleAwful management, they do nothing if you have any trouble
Good morning, We take your comments very seriously and are very sorry to hear that your experience was not a happy one. We pride ourselves on the level of customer service we offer, and are very disappointed that you felt we didn’t meet your expectation on this occasion. It is very disappointing to read your comments and I would very much like to discuss your areas of concern in more detail to find out which property this was in relation to so please do not hesitate to contact me review@countrywide.co.uk Kind regards, Lucy.
1/5
TrustpilotThe worst agency I have worked with
The worst agency I have worked with. We waited 5 months for repairs, the water ran out, the window was broken and they did nothing for 8 months. Problem with deposit to get back. Now we going to court
5/5
GoogleSuperb service when used to sell home
Thank you for your fantastic 5* review of our dedicated team. Best wishes, Emma
1/5
GoogleSaid she'd email me a summary of what we discussed, she didn't.
Hi Sachin, I am sorry to heat that the branch did not follow up on their promise. I would like to thank you for your feedback, I will pass on your feedback to the branch. The telephone number for the branch is 01782 365144 should you wish to get in touch with them to discuss this further. Many thanks.
5/5
TrustpilotThey were so willing to help
They were so willing to help, warm and very efficient. I have already recommended them to colleagues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Newcastle Under Lyme office has 667 reviews across two platforms: 224 on Google, 443 on Trustpilot (across the whole business).
Bridgfords Newcastle Under Lyme is rated 2.8 out of 5 across all 667 reviews, and 4.2 out of 5 on Google from 224 reviews.
Bridgfords Newcastle Under Lyme, 54, Merrial Street, Newcastle Under Lyme, ST5 2AW.
