Trusted Agent profile
★★★★★
667 reviews across 2 platforms
54, Merrial Street, Newcastle Under Lyme ST5 2AW
Bridgfords's Newcastle Under Lyme office at 54 is rated 2.8 out of 5 across 667 reviews on two platforms, including 224 Google reviews rated 4.2. The 443 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
1/5
TrustpilotSorry for the 1 start but no option of 0!!!
Happy to take your money with scant regard for their contractual obligation. Took over a year to fix some of the problems in house and still did not address the main problems.Filthy poorly maintained houseDisgraceful.
4/5
TrustpilotGood customer care
I have been renting my house through them for years, comparing this company with others I have to say that they are very competent and efficient. No complaints, I strongly recommend them
1/5
TrustpilotNot interested at all
Not interested at all. Took several phone calls to get any response at all, and wouldn’t allow any house viewing until my own property was on the market.
1/5
TrustpilotExtremely poor customer service
They hanged up on me and refused to pick up the phone. All because I had some specific questions about the property. The length of the call was 5min. Unbelievably rude customer service!
1/5
TrustpilotShoddy practices
Shoddy practices - gave my data to third parties without my authority. Switched utility companies on the property without asking me. And three months on they still have not returned my deposit.
1/5
TrustpilotPlease avoid
Please avoid. Had bad experience both buying and renting the property. The team lacks skills. Communication is very poor and this caused a lot of issues.
5/5
GoogleBest experience
Thank you so much for your kind words! We're thrilled to hear that you had the best experience with us. We strive to provide exceptional service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotFantastic Sales team
Fantastic Sales team, they provided a personal and professional service when selling our home. It was priced correctly and they supported us throughout a difficult process. Thank you!
5/5
TrustpilotHad a great experience with Bridgefords
Had a great experience with Bridgefords as our letting agent, made the process very simple and were really accommodating even during the current circumstances!
1/5
TrustpilotCommunication is absolutely horrendous
Communication is absolutely horrendous, emailed and contacted through right move and they never get in touch. Shocking company !
1/5
TrustpilotVery bad customer service,not…
Very bad customer service,not responding to emails or calls .Very bad communication.
1/5
TrustpilotCommunicating with Bridgfords is more…
Communicating with Bridgfords is more painful than testicular torsion and, I imagine, giving birth.
5/5
GoogleSarah
Thank you so much for your 5-star review! We appreciate your support and are thrilled that you had a great experience with us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotIncompetent
Agree with all other reviews. This company failed in every possible way.
1/5
TrustpilotTerrible experience
Terrible experience, could not be bothered attitude, awful and unacceptable. Also very expensive commision charges.
1/5
TrustpilotAwful company
Awful company. Over priced, unhelpful staff and ridiculous fees and a lot hassle.
1/5
TrustpilotAwful company
Awful company, apathy seems to be their mantra
1/5
TrustpilotTerrible
Terrible.I would not trust these people with your property.
1/5
TrustpilotNegligent and lazy.
Negligent, unhelpful, lazy, lazy, lazy, profiteering, lazy and horrid.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review Joe!
5/5
GoogleRating only, no written review.
Thanks for leaving us a 5* review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review Jayne Turner
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Newcastle Under Lyme office has 667 reviews across two platforms: 224 on Google, 443 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bridgfords is rated 2.8 out of 5 across all 667 reviews, and 4.2 out of 5 on Google from 224 reviews, checked 9 October 2026.
Bridgfords, 54, Merrial Street, Newcastle Under Lyme ST5 2AW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.