1/5
TrustpilotHas it gone bust
Has it gone bust ? Honestly worst experience no responses, website is down now ? Where does this leave us ? Any advice ?
Trusted Agent profile · Newcastle Under Lyme
Bridgfords Newcastle Under Lyme reviews
★★★★★
667 reviews across 2 platforms
54, Merrial Street, Newcastle Under Lyme, ST5 2AW
Bridgfords's office in Newcastle Under Lyme, at 54, is rated 2.8 out of 5 across 667 reviews on two platforms, including 224 Google reviews rated 4.2.
Reviews
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMore views promised in a week than…
More views promised in a week than others I can mention. Yes I realise not sales……..yet!
1/5
TrustpilotMe and my friends had very bad…
Me and my friends had very bad experience with bridgfords letting agency at Halifax branch. I wouldnt give them even 1rating star if I could. The way they treat their customers is terrible. Not surprise about your ratings now. Never again. I will let all my friends know how we have been treated and to avoid it!!!
1/5
TrustpilotNo show by agent to view a property
Booked an appointment to view a house for sale in Newcastle-under-Lyme, sat for 20 minutes waiting for the agent (the house was empty, we are looking to buy), no-one turned up... rang the office the next day, man I spoke to said he would find out what had happened and ring me back - still waiting 2 days later!
5/5
Trustpilotnathan is a credit to bridgfords
nathan is lovely! i was working today so i had to send my grandmohter on my behalf and she could only say nice things about him, same with me! credit to bridgfords! although i will not be applying for that certain property i would like to stick with nathan untill we do! very easy to talk to.
4/5
GoogleLetting agents are helpful, Lauren effectually assisted me to intermediate with the owner. Reaction of maintenance team is slower than you expect.
Agent replied · 12 June 2024
Thank you for the great review. Kind regards, Lucy
1/5
TrustpilotUnprofessional
Turned up for a viewing which was triples booked, we had a viewing for 9:10 and they showed around another couple without checking who was supposed to be there at what time.Unprofessional attitude and we will be avoiding this agency from now on.
5/5
GoogleVery helpful staff was shown a flat I was interested in leasing with very little notice. In the end it didn't work out but thanks anyway.
Agent replied · 12 June 2024
Hi Ciarán Thank you for taking the time to leave this review. I am sorry things did not work out but I am delighted to hear that you have given us 5 stars! Kind regards, Chris
5/5
TrustpilotGreat service!
Manj found us a new tennant very quickly and negotiated a significant increase in rent. He has been by far the most effective person we have dealt with at Bridgfords
5/5
GoogleSuper friendly staff, delivered great service in these extremely busy times.
Agent replied · 12 June 2024
Thank you for your fantastic 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotPatronising staff who are not helpful
Patronising staff who are not helpful. They lie (e.g. we will clean house and remove old furniture before you move in - they did neither) and provide contradictory information. They also expect you to pay for repairs when it is the landlord's responsibility. The worst letting agency I have ever used. Avoid at all costs!
1/5
TrustpilotDo not use - Untrustworthy
Do not use! Provided false information which was only discovered during surveys and left me unable to buy the property which has left me severely out of pocket. Awful service throughout and untrustworthy company.
4/5
TrustpilotLovely friendly staff
Lovely friendly staff, very helpful and patient. They helped with the conveyancing process as a lot has changed after covid and Ziggy you was a star thanks for your support.
1/5
Trustpilot"I can't send you a copy of your…
"I can't send you a copy of your contract""We are not allowed to go round and knock on the tenants door"They don't do any work. I've not had any contact since I asked them what they've done to collect the rent (7months in arrears) and that was three months ago.They're horrible to the tennant too.
5/5
GoogleVery professional, efficient and extremely friendly. Would certainly recommend.
Agent replied · 12 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotA real waste of time
A real waste of time! I was after a property and repeatedly had to ask for a viewing. Requested that I was kept up to date with the property (there were issues regarding the seller) which they did not! What the vendor was paying them for I have no idea. Terrible (Wilmslow)
5/5
TrustpilotBridgfords burnley
Excellent service from friendly staff at bridgfords burnley. Kept informed every step of the way.Dealt with any query instantly and went out of their way to help.
1/5
TrustpilotABSOLUTELY SHOULD BE BANNED
ABSOLUTELY SHOULD BE BANNED! Illegal and disgusting behaviour from the people,
5/5
GoogleBrilliant team that really go out of their way to find a buyer and help and support through the whole process.
Agent replied · 12 June 2024
Thanks Val. Best wishes, Mark
4/5
GoogleWe recently used Bridgfords for the sale of two houses and achieved a sales price within the valuation in each case.
Agent replied · 12 June 2024
Thank you Andre for your kind review of our local Bridgfords team. Best wishes, Scott
1/5
TrustpilotAbsolutely shocking staff
Absolutely shocking. Trying to buy a house and Bridgefords, Sale branch have a really poor attitude. Insist we show them our funds before even putting the offer to the vendors - not a chance! These people need a swift kick up the backside, they have a nerve demanding this information straight off.
5/5
TrustpilotHouse valuation
We had our house valued yesterday by Victoria and Shaugnee, from the Whitby branch, both were very pleasant, prompt and extreamly knowledgeable,always backing up statements with their own experience.Very professional - we will certainly be using their services.
1/5
TrustpilotHonestly
Honestly, if I could give zero star I would. Booked an appoinment through richard wakefield office to view a house, went to see the house, agent never turned up, waited for an hour. Rang them many times no answer. Awful and unprofessional agent ever, never viewing house with these time wasters!!
1/5
GoogleTerrible services from their lettings department.
Agent replied · 12 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bridgfords Newcastle Under Lyme
How many reviews does Bridgfords Newcastle Under Lyme have?
Bridgfords's Newcastle Under Lyme office has 667 reviews across two platforms: 224 on Google, 443 on Trustpilot (across the whole business).
What is Bridgfords Newcastle Under Lyme's rating?
Bridgfords Newcastle Under Lyme is rated 2.8 out of 5 across all 667 reviews, and 4.2 out of 5 on Google from 224 reviews.
Where is Bridgfords's Newcastle Under Lyme office?
Bridgfords Newcastle Under Lyme, 54, Merrial Street, Newcastle Under Lyme, ST5 2AW.
