5/5
GoogleReally friendly team and very helpful and supportive completing the rental agreement and move in. Thanks so much for all of your help 💯 …
Agent replied · 31 December 2024
Thank you for your kind review!
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Belvoir Newcastle under Lyme reviews
★★★★★
188 reviews across 3 platforms
489 Hartshill Road, Newcastle-under-Lyme ST4 6AA
Part of Belvoir, see every office.
Belvoir's Newcastle-under-Lyme office at 489 Hartshill Road is rated 4.5 out of 5 across 188 reviews on three platforms, including 160 Google reviews rated 4.4. Checked 9 October 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Belvoir Newcastle-under-Lyme
Welcome to Belvoir Newcastle-under-Lyme, your trusted local estate agents since 2008. Established by franchise owner and director Craig Johnson, we have built a solid reputation for excellence in property management and sales. With over a decade of experience, we now manage more than 400 properties, delivering top-tier service to landlords, tenants, buyers and sellers, across Newcastle-under-Lyme and Stoke-on-Trent. Whether you’re looking to buy, sell, or rent, our dedicated team offers a comprehensive range of services to meet all your property needs, ensuring a seamless and stress-free experience.
Reviews
Every review we hold for the Newcastle-under-Lyme office, from every platform, shown as written. First names only.
Google5/5
AllAgents"Nothing but positive words..."
Nothing but positive words the Belvoir team at NUL. They have found me a great tenant, made the move in process simple, and are always on hand to help. Will definitely use at next re . Thanks guys.
5/5
AllAgents"Professional..."
Belvoir have acted as letting agents my student the last 7 years and have acted professionally and promptly to any issues that have arisen , I have no hesitation in recommending their services .
5/5
View AgentsBrilliant Agent
Very pleased with the Agents
Agent replied · 24 February 2025
Dear Vanessa, Thank you so much for your five-star review! We're thrilled to hear that you're pleased with our service. Our team strives to provide exceptional support and guidance to each of our clients. Your satisfaction is our greatest reward. If you need any further assistance or have friends and family needing estate agent expertise, don't hesitate to get in touch! Warm regards,
5/5
GoogleGood agency to go with, they contact you as soon as possible For exemple I got everything set in less than 2 weeks
Agent replied · 31 December 2024
Hi Daniel, thankyou very much for your review, we hope you enjoy your new home. ☺
5/5
GoogleGreat service thanks 😊 🙏 …
Agent replied · 29 January 2025
Thank you so much for your kind review
5/5
GoogleI would highly recommend this professional team to deal with your letting needs. We have been very surprised at the attentiveness to your needs and the swift nature in which they deal with any problems. Nothing is too much trouble for their staff and I will definitely use their services the next time that myself and my family need a quality rental property.
Agent replied · 31 December 2024
Thankyou for your review
5/5
AllAgentsImpressed with their
I’ve been a landlord with Belvoir Newcastle under lyme a now, and me tell you, their help and advice have been invaluable. They’ve helped me find the best tenants possible, and I can’t thank them enough!
5/5
AllAgents"Impressed with their..."
I’ve been a landlord with Belvoir Newcastle under lyme a now, and me tell you, their help and advice have been invaluable. They’ve helped me find the best tenants possible, and I can’t thank them enough!
5/5
GoogleThe team at Belvoir were exceptionally friendly and professional throughout the process. I would highly recommend the lettings team to anyone.
Agent replied · 31 December 2024
Thank you for your kind review Alison
5/5
GoogleRented my property fully managed, very pleased with the service. Found everyone to be helpful and efficient from start to finish
Agent replied · 31 December 2024
Thankyou so much for your review
5/5
GoogleThis is our second letting with Belvoir and we have found them to be very reliable and helpful. Keeping in touch with us regularly with updates regarding our property and the tenants. Having just had our previous tenant move out Belvoir had new people lined up ready to move in almost simultaneously. Fantastic service. Thank you to the whole team 😊
Agent replied · 31 December 2024
Thankyou.
5/5
GoogleHad a great experience with Belvoir, no problems whatsoever. Easy to communicate with
Agent replied · 31 December 2024
Thankyou Penny, it was a pleasure renting to yourself and fellow students from Keele, you looked after the property exceptionally well and left it very clean and ready for the next group to move into. Good luck with your future studies and careers.
3/5
GoogleIn reply to the owner response, I am not a customer as such although I did register details for property search, each property I've enquired about does not accept pets and told non of your properties accept pets after about the 4th enquiry, hence my rating from a personal point of view. Thanks
Agent replied · 31 December 2024
Hi, thankyou very much for the additional information. I am not sure who you have spoken to at our office but some landlords certainly do accept pets. It may be that the current available properties have all said no to pets, but we have plenty of tenants who do have dogs, cats and various other pets. There is a possibility you have spoken to a different office as we are all individually owned. If you want to email me your details through I can assist with your enquiry. Thankyou.
1/5
GoogleWorst letting agents I have used, they constantly tried to falsely accuse us of problems that were not our fault in order to get us to pay for them. The only way to get them to drop these charges was to get external professionals in to examine the problems and support our claim. Highly recommend looking for alternatives.
Agent replied · 31 December 2024
Hi Ed, thankyou for your email. If you are are the tenant I believe you are and referring to the issue which arose during your tenancy, lets state some facts: Your reported a large patio door had shattered on the inside and no one had touched it. Of course, this throws up some questions, the owner insisted you must have touched it but we discussed this with her and professionals on your behalf to determine whether or not this was the case. We ourselves arranged for a professional to visit and inspect the door who returned to say there was no evidence it had been touched and could be a fault in the door glass. You were therefore not charged and the owner paid the full cost. We have protected you with an inventory upon your move in, we have as a middle man between you and the landlord over this issue, and it has resulted in no loss to yourself. Therefore I am not sure why you are upset at us. If you would like to contact me directly at craig.johnson@belvoir.co.uk or call me on 01782662929 I would be grateful to discuss things with you in more detail if you have any other problems. If this is not the Ed I think it is, then by all means please let me know your full name and I will look further into your query. Thankyou
5/5
AllAgents"Professional..."
They’re a topnotch team with a lot of experience. They’re confident in their ability to maintain a high standard of property management.
5/5
AllAgents"Belvoir organised a tenant..."
Belvoir organised a tenant our buy to . It was hassle free! Brilliant. Thank you.
5/5
GoogleHeidi popped around to my property for the twice yearly inspection, she was very friendly and easy to talk to. The online maintenance reporting is simple to use and someone gets back to you very quickly, huge bonus in my opinion.PositiveResponsiveness, Professionalism
Agent replied · 31 December 2024
Thankyou very much for your review
4/5
GoogleHave let my property with Belvoir for a year now . The staff are always quick to resolve any issues and using the fully managed service is perfect for me . Would recommend.
Agent replied · 31 December 2024
Thank you so much for your kind review
4/5
GoogleAlthough Belvoir made a few mistakes when managing our property they were always corrected as soon they were pointed out. The property was returned to us in a good and clean condition. All the staff were polite and helpful and we would use them again if ever we needed to rent out our home.
Agent replied · 31 December 2024
Thankyou very much for your review
5/5
AllAgents"We have been with Belvoir for ..."
We have been with Belvoir over 7 years and to be very satisfied with the service provided. Staff are always friendly and keen to help.
5/5
GoogleBeen with Belvoir for several years and through a couple of house moves. Great team of staff. Always happy to help asap. Polite, helpful and always do their best. Great communication always and would not hesitate to recommend them to anyone, renters, buyers or landlords. Thank you!
Agent replied · 31 December 2024
Thankyou for your review
5/5
GoogleSuperb company to deal with! Great team with good communication
Agent replied · 31 December 2024
Thank you so much for your kind review!
5/5
GoogleExcellent work re-letting property. Chasing leaving tenant to sort out multiple issues and re-let so quickly, a good team effort. Worth adding, this isn't the first time I've rated the team, always working hard in the background to help my tenants which keeps me both compliant and with income....
Agent replied · 31 December 2024
Hi thank you so much for your positive comments about Belvoir Newcastle-under-Lyme!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Belvoir Newcastle under Lyme
How many reviews does Belvoir Newcastle under Lyme have?
Belvoir's Newcastle-under-Lyme office has 188 reviews across three platforms: 160 on Google, 3 on View Agents, 25 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Belvoir Newcastle under Lyme's rating?
Belvoir Newcastle under Lyme is rated 4.5 out of 5 across all 188 reviews, and 4.4 out of 5 on Google from 160 reviews, checked 9 October 2026.
What do landlords say about Belvoir Newcastle under Lyme?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Bethany wrote: "Newcastle-under-Lyme Belvoir have managed my let for the past 18 years. Living so far away it was essential for my peace of mind to have an agent who would ..."
Where is Belvoir's Newcastle-under-Lyme office?
Belvoir Newcastle under Lyme, 489 Hartshill Road, Newcastle-under-Lyme ST4 6AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.