5/5
Google(Hartshill) Very professional team, also friendly and understanding. Application and moving was very painless, and any problems have been quickly dealt with.
Agent replied · 31 December 2024
Thankyou for your review
Trusted Agent profile · Newcastle-under-Lyme
Verified
Belvoir Newcastle under Lyme reviews
★★★★★
188 reviews across 3 platforms
489 Hartshill Road, Newcastle-under-Lyme, ST4 6AA
Part of Belvoir, see every office.
Belvoir's office in Newcastle-under-Lyme, at 489 Hartshill Road, is rated 4.5 out of 5 across 188 reviews on three platforms, including 160 Google reviews rated 4.4.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Belvoir Newcastle-under-Lyme
Welcome to Belvoir Newcastle-under-Lyme, your trusted local estate agents since 2008. Established by franchise owner and director Craig Johnson, we have built a solid reputation for excellence in property management and sales. With over a decade of experience, we now manage more than 400 properties, delivering top-tier service to landlords, tenants, buyers and sellers, across Newcastle-under-Lyme and Stoke-on-Trent. Whether you’re looking to buy, sell, or rent, our dedicated team offers a comprehensive range of services to meet all your property needs, ensuring a seamless and stress-free experience.
Reviews
Every review we hold for the Newcastle-under-Lyme office, from every platform, shown as written. First names only.
Google2/5
GoogleVery difficult to deal with, super unhelpful if you ever get in trouble like being locked out.
Agent replied · 31 December 2024
Hi, I am sorry to hear you had some issues locking yourself out. I have tried to find you within our database but assume Sky Waterer is not your real name. If you could email me at craig.johnson@belvoir.co.uk with your real name I will look into this further for you. It sounds like you may be a student tenant who has locked themselves out of their bedroom, I may be wrong, but our standard process in this situation is that we ask the tenant to visit our shop to collect a spare key, leave us a deposit of £30 and when the spare key is returned your full deposit of £30 is handed back. Hope this helps.
5/5
GoogleFantastic, friendly and experienced teamPositiveResponsiveness, Quality, Value
Agent replied · 31 December 2024
Thankyou so much for your review
5/5
GoogleGreat service, happy to answer all my concerns, amazing personal touch, nothing too much trouble
Agent replied · 31 December 2024
Thankyou Jon. Lovely working with you all these years. Good luck.
5/5
GoogleWe have always found Belvoir to be very helpful in finding good tenants and also providing advice..
Agent replied · 31 December 2024
Thankyou very much for your review, its a pleasure to work with you
5/5
GoogleA really helpful friendly team would definitely recommend, service is brilliant 5stars 😁 …
Agent replied · 31 December 2024
Thankyou so much
5/5
GoogleWe have received excellent service from the team who manage our let for us in a very professional manner.
Agent replied · 31 December 2024
Thankyou for your review
5/5
GoogleHelpful, professional, prompt, non-judgemental. What more do you want?PositiveResponsiveness, Professionalism
Agent replied · 31 December 2024
Hi Ollie thankyou very much for your review its very much appreciated, stay safe.
5/5
GoogleVery pleased with these guys, very pleasent and easy to deal with.
Agent replied · 31 December 2024
Thankyou very much for your review
5/5
GoogleOutstanding service.
Agent replied · 9 February 2025
Hello Mr Barry, thankyou ever so much for your review.
5/5
GoogleGreat Company worked very hard for me and very professional throughout
Agent replied · 31 December 2024
Hi thankyou very much for your review
1/5
GoogleThe most striking agency in stoke on, I DO NOT RECOMMEND
Agent replied · 31 December 2024
Hello, I am sorry to read your review. I have discussed with the team here to find out why you are upset and I have discovered that you wished to view a property where a tenant was already in place and you couldn't view at a time which suited the tenant. In the meantime a different viewer applied for the property. We apologise for this, but unfortunately when a property already has a tenant in, we are limited to viewings around the times which they allow us access. Thankyou
5/5
GoogleVery professional, friendly and informative
Agent replied · 31 December 2024
Hi Jayne, thankyou so much for taking the time to leave us a review its very much appreciated.
5/5
GoogleExcellent and thoroughly professional company in all aspects.
Agent replied · 31 December 2024
Thankyou so much for your review
5/5
GoogleProvide a quick, efficient service in finding tenants for a reasonable price
Agent replied · 31 December 2024
Thankyou for your review
5/5
GoogleNice place, some staff friendly
Agent replied · 31 December 2024
Thankyou very much
5/5
GoogleVery good service. Highly recommended.
Agent replied · 31 December 2024
Thankyou very much for your review Mr Morris
5/5
GoogleProfessional and very helpful service
Agent replied · 31 December 2024
Thankyou very much for your review
5/5
GoogleHas been always very helpful for me as tenant.
Agent replied · 31 December 2024
Thankyou for your review
5/5
GoogleVery friendly and helpful people
Agent replied · 31 December 2024
Thankyou for your review
5/5
Googleexcellent no hassle service
Agent replied · 31 December 2024
Thankyou very much
5/5
GoogleRating only, no written review.
Agent replied · 24 July 2025
Thank you very much
5/5
GoogleGreat! Thank you :)
Agent replied · 24 July 2025
Thanks so much.
3/5
GoogleLovely staff
Agent replied · 31 December 2024
Hi Katie, thanks for your review which is below what we would like to achieve. We can't locate you as a customer on our system so wondered if you could email us some more information about the interactions you have had with us, if you don't mind so that we can look into why we didn't receive 5 stars. lettingsnul@belvoir.co.uk Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Belvoir Newcastle under Lyme
How many reviews does Belvoir Newcastle under Lyme have?
Belvoir's Newcastle-under-Lyme office has 188 reviews across three platforms: 160 on Google, 3 on View Agents, 25 on allAgents.
What is Belvoir Newcastle under Lyme's rating?
Belvoir Newcastle under Lyme is rated 4.5 out of 5 across all 188 reviews, and 4.4 out of 5 on Google from 160 reviews.
What do landlords say about Belvoir Newcastle under Lyme?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Bethany wrote: "Newcastle-under-Lyme Belvoir have managed my let for the past 18 years. Living so far away it was essential for my peace of mind to have an agent who would ..."
Where is Belvoir's Newcastle-under-Lyme office?
Belvoir Newcastle under Lyme, 489 Hartshill Road, Newcastle-under-Lyme, ST4 6AA.
