Belvoir Newcastle under Lyme reviews

★★★★★ 1/5

Google

We had an appointment at 3 pm today. When we arrived there it was 2 to 3 so we knocked on the door but no-one answered and there wasn't anyone from the agency so we waited in front of the property for 10 more minutes. Nobody came since then and we decided to knock on the door for the last time before we left. The house owner answered and told us that they had already accepted an offer. So ultimately our appointment was canceled and wee weren't even informed.NegativeResponsiveness

MUSTAFA · 1 January 2022

★★★★★ 5/5

Google

Great service as usual from Hannah and the team at Belvoir Newcastle. Will definitely use them again next time I have a property to let.

Denis · 10 October 2022

★★★★★ 5/5

Google

Excellent all around both for landlords and tenants. Equally good feedback from tenants and as a landlord I am extremely happy with their services. There is always somebody to address any issues one may have. Well done whole team. Thank you

Arshad · 2 January 2019

★★★★★ 5/5

Google

It has simply been fantastic dealing with Craig, Mathew and all other staff of Belvoir. I live abroad and yet I have complete peace of mind over my property because these guys are right on the job! Well-done guys and thanks very much.

Nafisah · 2 January 2017

★★★★★ 5/5

Google

Everything went ahead smoothly and in a short space of time.

Nigel · 10 October 2023

★★★★★ 5/5

Google

I've just moved in my dreamhouse thanks to belvoir renting agency. The agents are extremely helpful and supportive all through the process and true to their words. It couldn't have been better for us.

Habeba · 7 December 2024

★★★★★ 5/5

Google

Fuss Free management for Landlords. Have worked with Belvoir Newcastle-under-Lyme for a number of years now. Tenancy change overs are fast and done with meticulous timing. Any issues that crop up during a tenancy are sorted out by them in double quick time. The team at Belvoir are always on hand and give a great service.

Kerry · 10 October 2023

★★★★★ 5/5

Google

I have used the Newcastle, Staffs., Belvoir branch for their tenant-finding service since 2008. Their professionalism is thorough and impressive; I have never had any issues or problems. The staff are readily available and friendly. As a semi-professional landlord I can recommend them without question.

Tony · 17 May 2024

★★★★★ 5/5

allAgents

Consistently delivers a

Belvoir, NewcastleunderLyme continues to provide me with excellent, hasslefree, stressfree management my property. Communications are always timely and professional. I can't speak highly enough of their service.

David · 18 February 2025

★★★★★ 1/5

Google

My daughter rents a property from Belvoir, she has been unable to use her front door for at least 6 months, Belvoir have been informed of this on several occasions, the last handyman they sent out to fix the problem hadn't got a clue, this is a fire hazard & needs sorting immediately.

Brian · 10 October 2023

★★★★★ 5/5

Google

I can't praise Craig and Matt enough. Always ready and able to answer all of my questions however confusing and alway seemingly able to find tenants within my timescales. Excellent service - Thank you.

Roger · 2 January 2018

★★★★★ 5/5

Google

First time renting with Belvoir and have to say they have been fantastic. Kept us updated, seemless process from start to end. Would highly recommend.

Gillian · 5 February 2025

★★★★★ 5/5

Google

The team have been great, always very responsive and helpful. I’d like to especially mention Caroline, who is a joy to work with. Thanks guys!

Carole · 5 February 2025

★★★★★ 5/5

allAgents

The staff at Belvoir

The staff at Belvoir NewcastleunderLyme are invariably friendly and helpful whenever we contact them, and are always efficient in dealing with any issues.

Shirley · 26 February 2025

★★★★★ 5/5

allAgents

"Nice and easy process for..."

Nice and easy process renting without unnecessary long procedures. Agents are always responsive.

Andris · 13 June 2025

★★★★★ 1/5

Google

Would warn students to stay away. I was left without a fridge for the last week of my tenancy after the old one stopped working. Was told I would receive one on the Tuesday or Wednesday but received nothing. I was informed after I had left that there had been a delay, it would've been nice to hear that when it was actually due to be delivered. After vacating the property we were informed of what would be taken out of our deposit. We were given no proof that this work would actually be carried out and had to wait over a month to receive this, only receiving it when prompted with repeat emails. One item, the oven clean, was not on this set of invoices so I asked for clarification on this. After 10 days I sent an email asking for an update and within a day was sent an email saying that this had not previously been carried out and was sent a new invoice. This leads to believe that this clean was never going to be carried out and that they would have charged us for it anyway. Part of me doubts the legitimacy of the invoices that they actually sent. Pictures sent with proof of the problems even included pictures of inside the broken fridge which the engineer said there was no chance of it being used again. Overall throughout the tenancy it felt as though the place wasn't a home, we were constantly treated as guilty until proven innocent. Edit: have now been sent marketing emails months after tenancy is over. Bad form.

Dean · 2 January 2018

★★★★★ 5/5

Google

I have always found a very helpful and efficient managing agents. All the staff are friendly and I heartily recommend them

Bridget · 20 February 2025

★★★★★ 1/5

Google

BELVOIR Hanley (now based in Tunstall) provided a terrible service. They failed to carry out boiler and gas fire service despite charging for it and instead carried out another gas safety check, despite one only being done 6 months earlier. They failed to inform me as the landlord that there had been a issue with the gas fire resulting in it being capped off, then proceeded to move new tenants in without a working gas fire which I only found out about when the tenant contacted me directly as they were having problems getting Belvoir to deal with the matter. I had a long running battle with Alexandra about the matter during which she refused to refund me the money I paid for the gas service that was never done and told me I would have to go to the Ombudsman.......which I did. The Ombudsman instructed them to refund the money as they upheld my complaint. The 2nd tenants that Belovoir moved in damaged my property and left before the 12 month contract was up leaving me out of pocket suggesting that the vetting process was very poor

Michelle · 3 January 2015

★★★★★ 5/5

Google

A very friendly and professional letting office. Craig and Matt found us a new tenant easily for a property which we had been struggling to let previously. Would definitely recommend them.

Paula · 3 January 2016

★★★★★ 5/5

Google

We've used Belvoir to rent out our property for the past six years. They are very easy and friendly to deal with, have always found tenants for us, and take the hassle out of property rental. We are happy to recommend them.

Sally · 1 January 2024

★★★★★ 4/5

Google

Have used Belvoir Hartshill since 2008 and Craig and his team have looked after my property well and have always been able to find tenants. A professional service.

Simon · 2 January 2017

★★★★★ 5/5

Google

Nice and easy process. Responsive agents.

Andris · 14 June 2025

★★★★★ 5/5

Google

It is real pleasure to write this feedback for the team. Always ready to help whether a query with tenant, council or the builder/repair workman. Everything gets sorted in a very timely fashion to the full satisfaction. They are equally good with the tenants as I try to get the feedback and so far has been very positive. The payment along with detailed statement has never been delayed. Definitely deserve the five star.

Arshad · 2 January 2018

★★★★★ 5/5

Google

We've used Belvoir to rent out our property for the past six years. They are very easy and friendly to deal with, have always found tenants for us, and take the hassle out of property rental. We are happy to recommend them.

David · 10 October 2023