Every review we hold for the Newcastle-under-Lyme office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy family has been renting with Belvoir Hartshill for over 15 years, and amazing set of people who have looked after us with total professionalism and kindness throughout.
We are now moving onto the next exciting chapter in our lives and are sad to be leaving such a valued team.
Nothing I write here will ever be enough to thank them all as much as they deserve.
Look after yourselves team Belvoir and thankyou so much 😊
Michael · 8 October 2024
Agent replied · 31 December 2024
Dear Michael and Family, Thank you very much for your kind words.
It has been a pleasure having you as tenants for the last 15 years. We wish you all the best in your new home!
★★★★★ 5/5
GoogleI found the whole process from start to finish with Belvoir to be completely stress free. Melissa, in particular, kept me informed at all times and when I did have to contact them (which due to their efficiency was rarely) all the staff were extremely polite and helpful.
I highly recommend Craig and all his staff at Belvoir and cannot thank them enough for their professional and polite efficiency.
Five stars from me without any hesitation.
STEPHEN · 2 January 2019
Agent replied · 31 December 2024
Thankyou very much for your kind words Mr Goodwin, it was a pleasure helping you sell your property. Good luck for the future, Craig & Melissa.
★★★★★ 5/5
AllAgents"Over 15 years helpful service ..."
Constructive advice given quickly & appropriate action taken as required. The team are always willing to listen & able to resolve problems fairly everyone. It is not easy to keep up with the changes in legislation, so their expertise has been invaluable & reassuring. Information is recorded well & shared appropriately.
Raymond · 19 February 2025
★★★★★ 5/5
GoogleI would definitely recommend Belvoir at Newcastle under Lyme, they were very profesional, helpfull and there every step of the way. From the initial interest to the end of the tenancy.
Thank you Karen.
Michael · 19 May 2024
Agent replied · 31 December 2024
Thank you so much for your kind review, best of luck with your new home ☺
★★★★★ 5/5
GoogleMy experience with Belvior Newcastle-Under-Lyme was amazing and I got my full deposit back after ensuring I met all the requirements of the letting agency.
Fayemi · 29 September 2024
Agent replied · 31 December 2024
Hi Fayemi, thankyou for your kind review, it was a pleasure renting to you, take care
★★★★★ 5/5
GoogleI am a landlord, Craig and his team have been managing two of my properties for several years. I use Belvoir's full management service and everything is taken care of efficiently. These guys are very professional yet friendly. They keep me updated, deal promptly with any issues that arise offering good advice when it is needed, I feel I can trust them. I can highly recommend!
B · 1 January 2021
Agent replied · 31 December 2024
Hi, thankyou so much for your review and of course your lovely chocolates !!
★★★★★ 5/5
GoogleI have been with belvoir for nearly 3 years now and the service I have received is brilliant! From the moment of phoning to enquire about the property to currently it's been great! If I ever have any problems or something needs doing to the property,Craig and the team are always on hand to sort it ASAP and is always resolved very quickly.Keep up the good work guys 😊
Laura · 2 January 2017
Agent replied · 31 December 2024
Thankyou very much for your review laura.
★★★★★ 5/5
GoogleWe have used Belvoir in Newcastle for almost 8 years & have several rented properties. Craig & his team have given us wonderful support over all these years, they get things done, provide constructive advice & have always kept us informed. They are reliable, easy to talk to & have always been willing to help regardless of the circumstances. Their amazing service would be difficult to beat.
Raymond · 2 January 2017
Agent replied · 31 December 2024
Thankyou Mr & Mrs Joynson for your review.
★★★★★ 5/5
GoogleBelvoir have managed the house I lived in for 8 1/2 years and I always found them to be very helpful as a tenant, quick to respond to issues and willing to engage.
Martin · 31 October 2025
Agent replied · 5 November 2025
Thankyou for your review Martin, all the best for the future from all at Belvoir Newcastle under Lyme.
★★★★★ 5/5
GoogleWe have been tenants for over 7 years, and what a pleasure it's been! Craig and all the team are fantastic, nothing is ever too much trouble, and any problems are always sorted quickly. After dealing with a few agents in the past, for as long as we are renting, we are sticking with Belvoir, and would recommend them to anyone wanting hassle free renting!
Rebecca · 2 January 2017
Agent replied · 31 December 2024
Thankyou very much for your review, its been a pleasure renting to you and your family too.
★★★★★ 5/5
View AgentsStudent let
Have been with Belvoir for over 10 years now and have always been impressed with the level of service the excellent team provides
Christopher · 10 September 2026
★★★★★ 5/5
GoogleBelvoir make letting easy.
As part of their team, Karen Ince is always professional and pleasant to deal with.
I recommend them.
Adrian · 17 May 2024
Agent replied · 31 December 2024
Thankyou so much for your review
★★★★★ 5/5
GoogleKaren and Caroline have always been brilliant when assisting me with renting out my flat. Nothing is too much trouble and they are prompt, efficient and thorough with any queries or advice I may have. My flat has never been empty for long
Itslarissaberry · 4 April 2025
Agent replied · 4 April 2025
Thankyou so much for your lovely review
★★★★★ 5/5
AllAgentsNothing but positive words
Nothing but positive words the Belvoir team at NUL. They have found me a great tenant, made the move in process simple, and are always on hand to help. Will definitely use at next re . Thanks guys.
Annie · 19 February 2025
Agent replied · 26 August 2025
Thankyou for your review, we are pleased that you have had a great experience.
★★★★★ 1/5
Google15 weeks and counting for a simple sale, not good enough in my eyes. Lots of blaming solicitors etc. I obviously know nothing so very easy to fabricate and blame others. I'm left paying the bills and mortgage. No comeuppance for estate agents or solicitors. Something has to change legally to protect home owners!
Ryan · 17 May 2024
Agent replied · 31 December 2024
Dear Ryan, we are sorry to see you have given us a 1 star review. This sale is being handled by another branch of Belvoir and not ourselves directly. However, as an estate agent once a sale/purchase is in solicitors hands to carry out the legal process we are limited to what we can do to speed that process along. We do ensure that solicitors are chased, but sometimes there are issues beyond our control which cause delays with the legal process. Sometimes a survey can reveal issues with cause a buyer to need further investigations, this can add time onto a purchase, and in some cases buyers can even withdraw as they are not happy with the survey. We do hope your sale completes soon and wish you good luck. If you contact the branch which is handling the sale for you, they will be able to update you further as we are individually owned we don't have access to the account or information.
★★★★★ 5/5
GoogleBelvoir have been managing our rental property for several years now and we have always been pleased with their extremely professional approach and efficiency. They have helped and guided us and would recommend to anyone looking for a managing agent to manage their property portfolio.
Suzanne · 8 October 2024
Agent replied · 31 December 2024
Dear Suzanne, Thank you very much for your kind review! We are pleased to hear that you are happy with our service
★★★★★ 5/5
GoogleGreat service as usual from Hannah and the team at Belvoir Newcastle. Will definitely use them again next time I have a property to let.
Denis · 1 January 2023
Agent replied · 31 December 2024
Thank you for your kind review Denis!
★★★★★ 5/5
GoogleWe are very happy with the level of service received. The Belvoir team have continued to demonstrate the utmost professionalism and expertise. We couldn't be happier with the support provided and wouldn't hesitate to recommend this agency to any landlords looking to let in this area.
Christopher · 8 September 2024
Agent replied · 31 December 2024
Thankyou so much for your kind review
★★★★★ 5/5
GoogleEverything went ahead smoothly and in a short space of time.
Nigel · 1 January 2024
Agent replied · 31 December 2024
Thankyou very much for your review, we are glad you had a great experience
★★★★★ 1/5
GoogleAbsolutely appalling service, does not communicate with the tenants and does not refer them to maintenance services until months later. In addition, when putting claims for deposits through they enforce payments on the letting agency’s own mistakes. Very unprofessional and incompetent, therefore would not recommend the rent team from this service as they will let you down. I would say that there is one brain cell between them but there would have to a brain cell there in the first place.NegativeResponsiveness, Quality, Professionalism
Joshua · 1 January 2022
Agent replied · 31 December 2024
HI Joshua, thankyou for your review. I can see from your move out report that work was required to return the property to the good standard it was in upon your move in. As you know a move in inventory is given to all of our tenants which you have 7 days to check off and sign upon moving in. This is then used to check you out and provides the evidence to support any claims for repairs, cleaning at the end of the tenancy. All tenants deposits are held securely in a Deposit Scheme, and the scheme themselves offer a resolution service if tenants and landlords/agents can not agree on a claim. The move in inventory and check out report including photographs are provided as evidence and you are given the opportunity to provide your own evidence to support your dispute. The processes followed are the correct legal steps and are very fair. Tenants are given an extensive tick list a month before vacating so that they can prepare the property ready for handing back. The tenants who follow this list almost always receive their full deposit back as it ensures they do not miss any items of cleaning to return the property back to its condition upon move in. If tenants choose not to clean a property before leaving, not to remove their own rubbish, not to use mattress protectors and leave heavy soiling on mattresses, not to return keys to the property then all of these things have to be taken care of before a new tenant moves in and at the cost of the tenant as the tenant certainly would not move into the property in that condition.
★★★★★ 1/5
GoogleWe had an appointment at 3 pm today. When we arrived there it was 2 to 3 so we knocked on the door but no-one answered and there wasn't anyone from the agency so we waited in front of the property for 10 more minutes. Nobody came since then and we decided to knock on the door for the last time before we left. The house owner answered and told us that they had already accepted an offer. So ultimately our appointment was canceled and wee weren't even informed.NegativeResponsiveness
MUSTAFA · 1 January 2022
Agent replied · 31 December 2024
Hi, we are sorry to receive your review, however the viewing was not booked in your name it was booked in a female's name and the female was called twice and a voicemail left on both occasions informing that the property had received an acceptable offer and we could no longer show the property to you. The owners were also made aware prior to the viewing that we had left voicemails to cancel your appointment but not heard back from you. They advised, if you did arrive they would notify you. We were not given any contact details for yourself and so the voicemail was left on the lady's phone. Thankyou
★★★★★ 5/5
GoogleExcellent all around both for landlords and tenants. Equally good feedback from tenants and as a landlord I am extremely happy with their services. There is always somebody to address any issues one may have. Well done whole team. Thank you
Arshad · 2 January 2019
Agent replied · 31 December 2024
Thankyou very much for you review
★★★★★ 5/5
GoogleIt has simply been fantastic dealing with Craig, Mathew and all other staff of Belvoir. I live abroad and yet I have complete peace of mind over my property because these guys are right on the job! Well-done guys and thanks very much.
Nafisah · 2 January 2017
Agent replied · 31 December 2024
Hello, thankyou very much for your kind words.
★★★★★ 5/5
GoogleFuss Free management for Landlords. Have worked with Belvoir Newcastle-under-Lyme for a number of years now. Tenancy change overs are fast and done with meticulous timing. Any issues that crop up during a tenancy are sorted out by them in double quick time. The team at Belvoir are always on hand and give a great service.
Kerry · 1 January 2024
Agent replied · 31 December 2024
Thankyou so much
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
