Jones Robinson Newbury reviews

★★★★★ 5/5

Google

Went to view a house today and was shown around by Jude. She was lovely, very professional and made the whole viewing a really pleasant experience. The house itself was amazing and Jude did a fantastic job showing us around and answering …

Lee · 15 August 2026

★★★★★ 5/5

Google

Gemma is 5 star! Indeed... everyone that I have dealt with at Jones Robinson deserve awards for customer service. Rarely have I come across a company where dealing with members of staff is always a pleasant experience with no problem or request too much trouble. Yes, problems do occur as in all industries, and landlord / tenancy is no exception, but when issues happen they are tackled as a team, with Gemma the outstanding point person.

Charlie · 21 February 2024

★★★★★ 5/5

Google

I can only speak incredibly positively when it comes to my experience of dealing with Alex. I’ve been in contact with Alex for over 8 months as we went under offer on our property and searched for a new home. Alex called me every few weeks to see how we were progressing and to discuss any houses Jones Robinson had coming on that may be suitable. While at times I had to give him bad news that our sale had fallen through or we were still waiting on exchange, he never wavered in his commitment to staying in contact and helping us find a new home. He was the only agent out of all the local estate agents who kept in constant contact like this and it really felt as if he was on our side. He was never pushy or salesy. I always felt I could be honest with him and he listened. If we needed more time before looking at properties he’d check back in a couple of weeks. If we didn’t like what we’d seen, or what he was sending us, he took that on board and we moved on. He also managed to get us into properties on some of the first viewings as he knew exactly what we were after. I’m pleased to say that we finally managed to find a property that we loved and Alex and his team helped us get our offer accepted. All I can say, is don’t be put off by speaking every couple of weeks or the ongoing calls. Building this communication paid off for us hugely and we’re hugely appreciative of the time and dedication Alex put into finding us our next home.

George · 2 May 2025

★★★★★ 5/5

Google

From start to finish Jones Robinson handled our house sale amazingly, from James’ initial visit, there was no pressure and at each step as we moved towards going onto the market the communication from James was spot on. All the team who dealt with everything throughout the process including Kate, Samantha, Wendy, Tayler, and Rhys were very professional and helpful. The biggest thank you of all has to go to Paul, always calm and reassuring no matter what bumps appeared in the road, and he went above and beyond with extra phone calls and advice whenever we needed him. Thank you to everyone, but Paul you are truly outstanding!

Alison · 23 November 2023

★★★★★ 5/5

Google

Kerry was so helpful and answered all the questions that I had and was friendly

Samandeep · 13 March 2026

★★★★★ 5/5

Google

James Oldring is an outstanding agent. From start to finish the team at Jones Robinson have kept us updated and included us in the process along the way. For us James and the team achieved a let and a sale which we are very grateful for during a difficult market. Courteous and concise the team have gone above and beyond for us and we wouldn’t hesitate to use them again. Thank you James and team.

Camilla · 21 February 2024

★★★★★ 5/5

Google

I had the best experience with letting through Jones Robinson. Thomas supported me in finding suitable properties and viewing appointments. Thomas was also very helpful while processing identification documents in person. Lucy guided me through the offer and referencing stages well. The systems for submitting offers were also more convenient compared to my previous experience with manual documents.

Saleem · 26 November 2024

★★★★★ 5/5

Google

Jude was assigned for our property inspection this time. She was so professional at her work, we didn't feel interfered during her visit to us. Keeping all privacy respected, she did the required procedure. Over all Jones and Robinson been a good experience to us till date for the quick resolution they give for our issues. Jack tibble been a very good property manager. All credit giving starts from Marcus who supported us actively at the initial stages.

Swapnali · 23 November 2023

★★★★★ 1/5

Google

"My experience with this real estate agency has been nothing short of disappointing. The level of service I received was truly pathetic, and the unprofessionalism displayed by their staff was beyond comprehension. It's evident that the agents lack experience and seem to be solely focused on extracting money from customers for bookings as quickly as possible. This agency is a prime example of how not to conduct business in the real estate industry. I strongly advise others to steer clear and find a more reputable and customer-oriented option." update on 05/09/2023 - No resolution provided by the operations and marketing Manager(jo wolley). I would not recommend Jonesrobinson to anyone looking out for accommodation on rent/sale.

Hemant · 24 September 2023

★★★★★ 5/5

Google

Paige was an absolute pleasure. It was my first time moving into a new property and she made the experience incredibly smooth and painless. Jones Robinson, and especially Paige and Elle, made the whole process, from start to finish, easy and enjoyable. No matter the question or query, those two were easy to talk to and are extremely helpful. 10/10 recommend. On top of this, Elle has been a superstar when it comes to contact and queries about the property. Very easy to talk to and knows what she's doing. Another 10/10 recommendation

Thomas · 24 September 2023

★★★★★ 5/5

Google

Just in the beginning of a process buying a property with Jones Robinson. After poor experiences with chancellors in the past- James Oldring has been professional, efficient and well informed with all our needs. Any question we ask, he replies in a fast manner and always willing to help. Looking forward to a very efficient process continuing. Thank you James and thank you Jones Robinson for all the effort and professionalism so far!

Jamie · 21 February 2024

★★★★★ 5/5

Google

I had a wonderful experience work with Jones Robinson, they helped me find a dream house within a short time. I would like appreciate Kelly Elliott, she is so kind, lovely and professional. I would also like to thank Jude Buckley, she helped a lot made every house inspection smooth and efficient. Well done! I will definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value

Florence · 24 September 2024

★★★★★ 5/5

Google

Anisha had an excellent telephone manner. I was treated with respect and dignity. She was so helpful. This takes a large amount of the stress out of the moving process knowing that your agent is on side. This was a far cry from my past experiences from agents when looking for a rental property. I would definitately want to deal with this company - thanks to Anisha!

Louise · 13 June 2024

★★★★★ 5/5

Google

Selling a house while I was out of the country could have been a recipe for a nervous breakdown. Without going into detail, it is no exaggeration to say that Toyah, Jo, Kay and Carrie went way above and beyond what I could have reasonably expected and made the sale happen. Thank you, ladies!

Tom · 4 January 2025

★★★★★ 5/5

Google

I am happy for the service I am receiving, thanks Kerry.

Joseph · 23 March 2026

★★★★★ 5/5

Google

We had a wonderful experience with Jones Robinson. They were very friendly and super efficient throughout the whole process. Becky was very responsive and arranged for us to see the property within a couple of days of finding it on their website. On our way home from the viewing she had already sent us all the necessary information by email. Vanessa and her team were amazing and guided us through the reference and contract process smoothly and quickly, despite some challenges along the way. They made everything easy and stress-free for us. We highly recommend them to anyone looking for a rental property in Newbury.

J · 25 August 2023

★★★★★ 5/5

Google

Being new to the UK, my first challenge was renting a house for me and my family. And in this endeavour, I was made to feel 'at home' by the Jones Robinson team, and in particular Marcus Wenczek who left no stone unturned in securing accommodation for us. He was patient with us, understood our requirements and offered us viewings in line with our needs. Marcus was kind enough to follow up on our viewings. Would recommend Jones Robinson and Marcus in particular for anyone looking for getting a rented accommodation.

Saba · 26 July 2023

★★★★★ 5/5

Google

Throughout our home selling process, James, Paula, and Rhys were incredibly helpful, supportive, and communicative. They promptly answered calls and emails, keeping us informed about every development. Months after the completion, they very kindly resent a couple of parcels to our new address. Nothing is ever too much trouble for them. And this is what I consider an exceptional and absolutely outstanding service. Thank you!!!

Paulina · 30 May 2024

★★★★★ 5/5

Google

Very impressed with Jones Robinson with particular shout out to Paul Evans and Tayler Reynders who have guided us through to exchange of contracts last Friday. It is a very difficult market and to say it has been a bit of a rollercoaster would be an understatement, but they kept the communication and good advice going throughout - I honestly think we wouldn't have got there without their help. Superb service - thoroughly recommended.

Richard · 23 November 2023

★★★★★ 5/5

Google

I would like to use this medium to thank the Jones Robinson agency for helping my family secure an apartment and for their relentless effort towards making the whole process successful I would also like to specially thank Paige for her patience, support and guidance throughout the process, your commitment, passion, communication skills, dedication, response time, attention to detail and professionalism are commendable and appreciated (you delivered an excellent service). I am extremely grateful

Taiwo · 23 November 2023

★★★★★ 5/5

Google

We were guided through the rental process with professionalism and respect not to mention the knowledge they shared about the local area for a property we were looking at is well researched and very informative. …

Nicola · 18 August 2026

★★★★★ 5/5

Google

I am currently in ongoing discussion with Marcus from past few days. And it has been absolute pleasure to work with him to find an apartment suitable for my family. Marcus is a gem of person to interact with, and brings a lot of positivity during our discussions. I hope I find a good place soon. My best wishes to him and the team. Please note, today I also interacted with Rachel, who is equally amazing and helpful. Want to give her a shout out to help me with some School related discussions as well.

Rohish · 21 June 2023

★★★★★ 5/5

Google

I went straight from my viewing to Jones Robinson where I met Clare, instantly she was able to help me with my application and talked me through the process. It was lovely just to have a chat and find out a little about the area. Shortly after my partner Steve arrived , again Clare took the time to speak to us Both and learn a little about us. Clare was brilliant with communication and knowledge and we are very happy to be taking on a lovely house in a fab location in Newbury town centre. Thanks Clare 😁

Ashley · 21 June 2023

★★★★★ 5/5

Google

Delighted with the service we have received from jones Robinson. We had a very poor experience from previous estate agents, and the change over was completely different. With jones Robinson, you are continually kept up-to date with viewings and email notifications. I had weekly called from James, as promised, who has been excellent from day one, and is a nice guy. He just wants to sell houses!! Rhys has been excellent with keeping you in the loop and always gets back to you. Jack has done a few viewings at the house and when we’ve seen him, he’s always given a professional response and is well mannered. Taylor has been great when dealing with. She gave us the news that we had a offer and seemed just as excited! On the whole, jones Robinson have been excellent, I would recommend them to anyone selling their property and the service you receive is fabulous. Looking back we should have gone with them from the very beginning and not with the agents before them! Well done jones Robinson, and thank you.

Ian · 21 June 2023