Trusted Agent profile · Newbury, Berkshire
Verified
★★★★★
1,892 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,892 reviews on two platforms, including 1,887 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI have had a really good experience with Jones Robinson Estate Agents. Clare is an amazing member of staff she gets things done. she's gets back to me straight away and I don't have chase her. So I just want to say thanks to her.
Thank you, Kim for posting this review for Clare! She will love reading your kind comments!
5/5
GoogleVery professional and efficient. Thanks Jude for all your help. Would highly recommend JR.
Thank you for posting this review!
5/5
GoogleReally helpful and personalised approach. Carrie was excellent, giving me detail that really helped me make a decision about the houses I saw. She even went over and above, fitting me in to see an additional property and juggling previous commitments to do so.
Thank you for these lovely words, Annabel - Carrie will love reading your feedback!
5/5
GooglePaula Rudge was great in keeping us informaed as each stage of the process and helping progress the sale which helped us as first time buyers, this helped alivaite the stress of it all. Now excited to be in our new home. Thank you
Thank you, Daimien for posting this kind review for Paula, we really appreciate it! She will be thrilled to read your kind comments and we wish you all the best in your new home!
5/5
GoogleMine and my partners experience with Jones Robinson Estate Agents has been flawless in every way, from communication to planning and everything in between. Paula and Beth have been fantastic throughout and we have not had o stress about a … More
Thank you so much Matthew - Beth and Paula will be absolutely thrilled to read your feedback!
5/5
GoogleWe have used J&R for a number of years to manage our property. The service which they provide has been excellent, especially Melissa. Melissa is our direct contact and any queries or requests have been completed swiftly with no hesitation. … More
Thank you for posting this lovely review, Andrew! We really appreciate the recommendation!
5/5
GoogleJude & Thomas were very helpful throughout the process.
Thank you, Morgan! We really appreciate you posting this review for Jude and Thomas.
5/5
GoogleI've been helping a neighbour (new to this country) buy a property over the past 2 months. We have viewed several, all with different agents. Yesterday we saw a cottage in Bishops Cannings...(I'm sorry I can't remember your name) but you were excellent. You had the background and knowledge of the property immediately to hand that so many of your competitors just can't come back with, even after a few days.....if I was selling a property in your area - I would certainly look to use your services.
Thank you for posting this lovely review, Adam! We really appreciate it!
5/5
GoogleAlways a great service from the lettings team, especially Marcus & Lisa, who have been extremely helpful and friendly. I am currently renting through Jones Robinson but am looking now for a smaller property within the Newbury area, now I … More
Thank you Jacqui, we really appreciate your comments and hope your move went well!
5/5
GoogleI cannot recommend Jones Robinson highly enough, in particular Paula who is an utter legend. She was all over the communications up and down the chain and without a shadow of a doubt we would not be completing before the stamp duty deadline had it not been for her drive and tenacity.
Thank you Simon, Paula really appreciates these lovely comments! We're so glad to have helped you complete before the deadline!
5/5
GooglePaul and the team have been amazing through what I can only describe as quite a long winded sale, but we’ve finally reached the goal post! Thank you again Paul
Sue - thank you for taking the time to post this lovely review for Paul and the team. We really appreciate it!
5/5
GoogleIt has been a pleasure dealing with Jones Robinson, my mother and I have been extremely impressed. I would like to thank Jude Buckley for her kindness and professionalism
Luke - thank you for posting this kind review for Jude! We really appreciate it!
5/5
GoogleVery please with the sales agents and letting team at Jones Robinson Newbury. Sian, Freya and Vanessa went above and beyond to help with our first home and ensure our move goes as smoothly as it possibly can for us. We would definitely recommend to family and friends for their amazing service and kind attitudes.
Victoria thank you so much for taking the time to post a review for our Newbury teams! We're so pleased we were able to help you and Sian, Freyea and Vanessa will be delighted to read your feedback!
5/5
GoogleJude Buckley was patient, lovely, and above all very good in human relation.
Thank you, Enock!
5/5
GoogleI have found Jones Robinson a really nice lettings agent to deal with. Lisa Perowne has been really helpful and made the whole process easy and smooth as well as being a lovely person to talk through things with. Really great service, highly recommend!
Thanks Bee - Lisa has been delighted to be of help!
5/5
GoogleExtremely helpful with any queries I’ve had, and very quick responses. Very professional, and helpful. Anna Lyons has been amazing, helping us move into another property while we’re staying with Jones Robinson’s. She has helped us along the way, and we might not have got where we are without all of her help and guidance.
Thank you Nicole for your feedback, we really do appreciate it and I know Anna will be grateful for your comments and, of course, is very pleased to be of service to you!
5/5
GoogleHaving had a few bad experiences renting in this current climate, Caitlin is like a breath of fresh air. Really appreciate the prompt phone calls/emails, clearly understanding how stressful this all is and that waiting for a response can be very nerve wracking!
Thank you, Kiri, that's such great feedback for Caitlin - we really appreciate it!
5/5
GoogleI was in contact with Lisa Perowne at Jones Robinsons to rent a house. Lisa was very professional, knowledgeable and helpful during the process, moreover very prompt in responding to any form of communication. Highly recommend Jones Robinsons and Lisa’s service to anyone.
Thank you so much Ansalam, Lisa will love reading your feedback!
5/5
GoogleI spoke to Caitlin today to discuss two properties and arrange viewings. She was really friendly, very helpful, and knowledgeable in terms of the properties. Apologies for the background noise and having to shout, Caitlin, but it was lovely to talk to you.
Thank you, Greg, we very much appreciate your feedback - Caitlin will love reading your comments!
5/5
GoogleI have had a good experience so far with the Newbury location staffs. A particular shout out to Lisa (lettings team) and Matt (sales team) for being kind and helpful. I would recommend this agency for potential renters/buyers. Friendly, professional, courteous and communicative.
Thank you so much for this review - Lisa will really appreciate it!
5/5
GoogleMy wife and I recently started looking for a new house to buy and we relied on Jones Robinson. The team was very helpful, especially Caitlin who was able to help with scheduling the views and address our concerns in a fantastic way.
Thank you, Dario, we really appreciate you taking the time to post a review for Caitlin! She has been delighted to be of help!
5/5
GoogleExcellent experience. Rachel was lovely and gave us plenty of time to view the property, answering any queries we had. As first time buyers, we couldn’t have asked for a better first house viewing!
Thanks for your great review, Joe! Rachel will be pleased!
5/5
GoogleWe have had such a great experience working with Paige Bradley of Jones Robinson. Paige did a fabulous job helping us get our house let. She is friendly, courteous and efficient. She promptly answered any questions we had as was able to pass on any concerns to the correct person if our question was for a different department. I wouldn't hesitate to recommend her excellent service.PositiveQuality
Thank you so much for this review for both our sales and lettings teams, Merrilynn, we really appreciate it!
5/5
GoogleClare was very helpful and informative and made the process of renting my property easy and stress free.
Thank you, Lucy. Clare has loved being of help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
