5/5
GooglePaula was fantastic at assisting me in the process of buying my first property. I had a good buying experience with Jones Robinson.
Agent replied · 24 October 2024
Thank you, Charles. Paula will love reading this!
Trusted Agent profile · Newbury · Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,935 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,935 reviews on two platforms, including 1,930 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent service provided by Gemma Batey. I moved out of my flat and had a nightmare with the professional cleaners (I tried to organise it through someone different!) and Gemma was amazing and helping me find a solution through things and ensuring I got my deposit back - great customer service.
Agent replied · 19 September 2023
Thank you Laurence, Gemma will love reading your feedback and was delighted to be of service!
5/5
GoogleLast Friday with the assistance of Paula Rudge we completed on the sale of my flat in Thatcham. Paula worked very hard to chase the solicitors and the buyers and keeping all informed. Without her input and support I would have pulled out of the sale. Thanks Paula for sterling work.
Agent replied · 19 September 2023
Thank you Daniel, Paul will love reading your feedback!
5/5
GoogleI called Jones and Robinson regarding a property I had seen but unfortunately it had already gone. I spoke with Clare who was extremely helpful and was listening to what I would want from a property. Clare has been extremely helpful and I look forward to working with her in the future!
Agent replied · 8 August 2023
Thank you Alex, that's very kind of you to post a review for Clare, she will be delighted!
4/5
GoogleWorking with Clare Black is proving easy and effective! So far the most engaging and genuine estate agent I’ve had a chance to speak to when it comes to looking for properties in Newbury!
Agent replied · 20 June 2024
Thank you for posting this kind review, Stefan! Clare has loved being of help.
5/5
GoogleBecky has been outstanding in assisting with my property search. Her professionalism, clear communication, and dedication have made this experience incredibly positive. I appreciate her exceptional service in helping me find the right property.
Agent replied · 20 June 2024
Vandit - thank you for taking the time to post these lovely comments for Becky. We really appreciate it!
5/5
GoogleI chatted with Lisa Perowne who was very friendly and helpful. We discovered too that we were both Canadian, and we chatted about what we missed and where we had come from. She made sure to take my details to help in my search for a new place, and has been very responsive and kind. Thanks Lisa :)
Agent replied · 19 September 2023
Thanks Jane, Lisa will be delighted to read your comments and loved talking to you!
4/5
GoogleAlways received great service from Jones Robinson ever since I started looking for a house. Special mention to Clare Black and Marcus Wenczek for being so patient with my requirements and always provide matching properties. Appreciate your support, keep up the good work 🌟🌟🤝 …
Agent replied · 8 August 2023
Thank you for taking the time to post this kind review, Nutan! Clare and Marcus have loved being of help!
5/5
GoogleCompleted our second property inspection and I was glad with how Jude Buckley completed the process efficiently! I was able to work from home without interruption and she even went above and beyond by helping me with the landlords’ posts which were returned by Royal Mail after I sent them back RTS. You have been really helpful and also overall grateful for Church Robinson and Jones Robinson’s support in managing the property. Thank you to your hardworking team! Mars
Agent replied · 20 June 2024
Thank you for taking the time to post this review, Mars. Jude has loved being of help.
5/5
GoogleI want to thank Rhys Jones I sent so many requests to view the apartment and only Rhys responded and was attentive and tried to help us with our issue! And most importantly he did everything very quickly and we didn't have to wait long! Thank you so much
Agent replied · 15 August 2023
Thank you, mariia for taking the time to post this! Rhys will love reading these kind comments!
5/5
GoogleI called up about renting a property and spoke to Anisha at Jones Robinson, she was really polite and so helpful with my enquiry. Hopefully we'll have more dealings with them for renting a property.
Agent replied · 20 June 2024
Thank you for taking the time to post this kind review, Nikki! Anisha will love reading these comments.
5/5
GoogleWe are a company that purchase many properties per month & speak with many Estate Agents but I must say talking to Jo (Joanne) Branch Manager was a absolute pleasure as she was courteous, polite, friendly and extremely cheerful ! Great Person made my day :-)) Strongly recommended....
Agent replied · 15 August 2023
nadeem - thank you for this lovely recommendation! We really do appreciate it and Jo will love reading this!
5/5
GoogleThank you to James for his help in selling our property and Paula for managing the sales process for us. We were kept well informed throughout and our questions were answered quickly.
Agent replied · 20 June 2024
Thank you, Mandy! We really appreciate you posting this for James and Paula.
5/5
GoogleI showed an interest in a rental property and emailed Jones Robinson accordingly. I quickly received a call from Clare Black from the rental team. Clare was interested, helpful, informative, knowledgeable, efficient and friendly. She was able to quickly book us in for a viewing. Very impressed indeed with Jones Robinson.
Agent replied · 15 August 2023
Thank you for this amazing review, Sandra, Clare will be absolutely thrilled to read your comments.
5/5
GoogleHaving just completed with Jones Robinson I found them really helpful and all in all from a very stressful move they really made their best efforts to reduce the stress. I'd especially like to thank Paula Rudge for her help in those final days of exchange to get us there!
Agent replied · 19 September 2023
Thank you for posting a review for Paula, she will really appreciate your feedback and was very pleased to be of help!
5/5
GoogleA very positive experience, Clare was great, she contacted me via both email and telephone shortly following my property enquiry. During our call she aided me in arranging a viewing of the property within 24 hours. Given the poor experience I've had with other agencies this was a breath of fresh air.
Agent replied · 20 June 2024
Thank you for posting this lovely review, we really appreciate! Clare will be so grateful for your kind comments.
5/5
GoogleI purchased a property through Jones Robinson and was very pleased with all the staff I came into contact will but I must give a very special mention to Paula Rudge who went above and beyond on my behalf when it look like the seller was … More
Agent replied · 15 August 2023
Thank you, Ronnie, for posting this kind review for Paula, she will be thrilled to read this!
5/5
GoogleJude Buckley was very nice and professional while doing the regular inspection to the house we're renting with Jones Robinson. She kindly heard and wrote down all my "complaints" and ideas for improvement. Hope the landlord finds them useful ;-). Thank you
Agent replied · 8 August 2023
Ana - thank you for posting this kind review for Jude!
5/5
GoogleAnisha was very helpful and friendly when helping me secure my rental property. This was the first time I have rented by myself and she made everything much easier. Thankyou!
Agent replied · 20 June 2024
Thank you, Adam. We really appreciate you posting this kind review for Anisha.
5/5
GoogleOutstanding service and experience! Beth was fantastic. She pitched the valuation perfectly and her online video was so professional. Always on hand to any follow up. Paula too was fantastic ringing me every week with updates. Always so polite and helpful, it was a pleasure having all at Jones Robinson help me with my move. Thank you all.
Agent replied
Thanks Huw, we're so pleased to hear this! Beth and Paula will very much appreciate your feedback and were delighted to be of help!
5/5
GooglePaula Rudge is THE person you want to be working with at Jones Robinson - she was such a help to me as a first time buyer and I honestly do not know what I would have done without her. Paula talked me through anything I didn't understand and really supported me throughout the whole process, I honestly cannot thank her enough.
Agent replied
Thank you so much Ellis, this is such a lovely review for Paula, she will be delighted to read your feedback and I know she enjoyed helping you! Enjoy your new home!
5/5
GooglePaige Bradley at Jones Robinson has been a real help in our recent move! She has been very quick to respond to any queries and issues that we have had and handled everything with professionalism and efficiency. Thank you Paige!
Agent replied · 20 June 2024
Thank you for posting this kind review, Danielle! Paige has loved being of help!
5/5
GoogleFive star plus service received from Paige Bradley, Tenancy Progression Consultant. You are an absolute pleasure to deal with - you are super efficient, pro-active, professional and all queries are dealt with immediately. Excellent service - thank you Paige!
Agent replied · 19 September 2023
Thank you for taking the time to post these lovely comments! Paige has loved being of help!
5/5
GoogleJude was welcoming and very informative. Thank you for taking the time to show us around.
Agent replied · 10 December 2024
Thank you, Daniella. Jude has loved being of help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
