Trusted Agent profile · Newbury, Berkshire
Verified
★★★★★
1,892 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,892 reviews on two platforms, including 1,887 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleJude Buckley was very nice and professional while doing the regular inspection to the house we're renting with Jones Robinson. She kindly heard and wrote down all my "complaints" and ideas for improvement. Hope the landlord finds them useful ;-). Thank you
Ana - thank you for posting this kind review for Jude!
5/5
GoogleAnisha was very helpful and friendly when helping me secure my rental property. This was the first time I have rented by myself and she made everything much easier. Thankyou!
Thank you, Adam. We really appreciate you posting this kind review for Anisha.
5/5
GoogleOutstanding service and experience! Beth was fantastic. She pitched the valuation perfectly and her online video was so professional. Always on hand to any follow up. Paula too was fantastic ringing me every week with updates. Always so polite and helpful, it was a pleasure having all at Jones Robinson help me with my move. Thank you all.
Thanks Huw, we're so pleased to hear this! Beth and Paula will very much appreciate your feedback and were delighted to be of help!
5/5
GooglePaula Rudge is THE person you want to be working with at Jones Robinson - she was such a help to me as a first time buyer and I honestly do not know what I would have done without her. Paula talked me through anything I didn't understand and really supported me throughout the whole process, I honestly cannot thank her enough.
Thank you so much Ellis, this is such a lovely review for Paula, she will be delighted to read your feedback and I know she enjoyed helping you! Enjoy your new home!
5/5
GooglePaige Bradley at Jones Robinson has been a real help in our recent move! She has been very quick to respond to any queries and issues that we have had and handled everything with professionalism and efficiency. Thank you Paige!
Thank you for posting this kind review, Danielle! Paige has loved being of help!
5/5
GooglePoppy and Kerry have been extremely helpful. They responded quickly and provide a great customer service.
Thank you for taking the time to post this review, Anna! Poppy and Kerry have loved being of help.
5/5
GoogleJude was welcoming and very informative. Thank you for taking the time to show us around.
Thank you, Daniella. Jude has loved being of help!
5/5
GoogleFive star plus service received from Paige Bradley, Tenancy Progression Consultant. You are an absolute pleasure to deal with - you are super efficient, pro-active, professional and all queries are dealt with immediately. Excellent service - thank you Paige!
Thank you for taking the time to post these lovely comments! Paige has loved being of help!
5/5
GooglePaula was absolutely fantastic, very knowledgeable and would definitely recommend. Beth who also managed our property was equally as brilliant and couldn’t think of a better team at JR.
Thank you, Gemma! Paula and Beth will reading these kind comments!
5/5
GoogleGreat experience viewing a couple of Flats today. Connor and Thomas were superb!
Thank you, Kieran. Connor and Thomas have loved being of help!
5/5
GoogleI was looking for an apartment and considering the rental market is manic at the moment and I could have been just another typical renter, Marcus was extremely and tentative to my needs. I would highly recommend working with him.
Frazer - thank you for posting this lovely recommendation for Marcus! We really appreciate it!
5/5
GoogleIt has to be said that Nicky Simpson has been fantastic through and kept us up to date frequently with the purchase of our new house. This was so nice as our selling agent gave us no update information but left it for me to chase everyone to find out information. Many thanks Nicky, your a great asset to jones Robinson
Thank you George, Nicky will be so pleased to read your comments, we really appreciate you taking the time to post your review!
5/5
GoogleJames has been a joy to work with on the sale of our house so far. Professional & friendly he’s just a phone call away should we need anything!
Thank you for posting this kind review, Harriet!
5/5
GoogleJude Buckley is lovely, very professional and friendly. Every house visit has been really good.
Thank you, Maricel. We really appreciate you posting this for Jude.
5/5
GoogleJust exchanged contracts on a property bought through Jones Robinson,staff very friendly and helpful and Paula was a fantastic help with her weekly updates and liaising with solicitors 👌 …
Thank you for posting this kind review, Stephen! We really appreciate it!
5/5
GoogleVery impressed with the service we received in selling our property. Every member of the team we spoke too were always very friendly, professional and happy to help. Caroline made the process so much smoother and kept us up to date on a regular basis. I would highly recommend using Jones Robinson. Thank you for all your help.
Thank you Alicia, we are delighted to hear this! Caroline has enjoyed helping you and we hope we can assist again in the future!
5/5
GoogleJude was very professional, came in to do the house check without any problem and minimal disturbance.
Thank you, Helen. We really appreciate you posting this for Jude.
5/5
GoogleCaitlin was fantastic this morning helping me and talking me through my options . She was really personable and kind. Caitlin listened and took time for me and made me feel important and comfortable. I would throughly recommend her for help and support. Thank you so much .
Claire, thank you taking the time to post this kind review! Caitlin has loved being of help!
5/5
GoogleGreat :) Jude Buckley was very polite & respectful during the visit :)
Thank you, Siva! We really appreciate you posting this review for Jude.
5/5
GoogleClare has been very efficient in providing all the details required for renting our property - very friendly and nothing has been to much trouble - all in all very professional and amiable !!
Thank you for taking the time to post this kind review, Maria! Clare will love reading these comments.
5/5
GoogleVanessa was so superb at helping me with renting my new flat - she was super clear on all the steps that were needed to be actioned and consistent with talking through these on the phone. I am now super excited to move in.
Thank you, Alana for posting the lovely review! We really appreciate it and wish you all the best in your new flat.
5/5
GoogleWe have had a great and positive experience with the service we received, Paula Rudge and Beth Sharpe did a fantastic job from start to finish. Paula kept in touch, provided regular updates and did a lot of chasing for us, while Beth was … More
Bettina, thank you for posting this review for Paula and Beth they will love reading your comments!
5/5
GoogleThis is my first time dealing with estate agents and I have to say I've been pleasantly surprised - I have mostly dealt with Lisa and she's been really friendly and given me all the information I need throughout the process and guiding me through. Someone is always there to answer the phone, very responsive.
Thank you Lillian, we're so pleased to read your feedback! Lisa will really appreciate your comments!
5/5
GoogleI’m a tenant in a Jones Robinson - Newbury managed property and had my property inspection today. Very pleased that Jude is assigned to my property as she’s always lovely & friendly and keeps the visits thorough but quick and efficient.
Thank you for taking the time to post this kind review, Jordan!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
