5/5
GoogleHighly recommend 😌 …
Agent replied · 22 August 2026
Thank you so much for this fabulous review, we really appreciate your feedback!
Trusted Agent profile · Newbury, Berkshire
Verified
Jones Robinson Newbury reviews
★★★★★
1,892 reviews across 2 platforms
118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
Part of Jones Robinson, see every office.
Jones Robinson's office in Newbury, Berkshire, at 118 Bartholomew Street, is rated 4.8 out of 5 across 1,892 reviews on two platforms, including 1,887 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
About Jones Robinson Newbury
At Jones Robinson, estate agents in Newbury, we value your home. That simple phrase has two meanings for us. Of course, we value your home, as in we’ll come and tell you how much it’s worth. However, at Jones Robinson Estate Agents we also value your home, we realise how much it means to you. After all, it’s probably your most valuable asset. Located in the heart of Newbury, David Jones and Charles Robinson joined forces in 1998 and opened our estate agents branch in Bartholomew Street with just 7 staff and a handful of properties. Paul Hodgson also joined in 1998 and was made director in 2004. During the past 21 years the company has grown in stature to over 60 members of staff and five offices across West Berkshire, Wiltshire and Oxfordshire. As leading Newbury estate agents, our expert and friendly team are on hand to help whether you're looking to buy or sell. If you're keen to sell, our expert estate agents will help you to achieve the best price for your home and will be on hand to help you through every step of the process. If you're looking for a letting agent in Newbury, we can help you find an excellent rental home that suits your needs or help you find trustworthy and reliable tenants if you're looking to let. Newbury's Sales Manager is Beth Sharpe, and the team of valuers include Paul Hodgson, Paul Evans, Caroline Maddock, James Oldring and Edward Taylor, assisted by an ever-growing team of sales and administration staff. Our Lettings and Property Management departments are led by lettings manager Sian Cockerell, head of property management Anna Lyons, new business manager Laura Davenport and accounts manager Chloe Morey. Jo Woolley manages the group's Operations and Marketing functions.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
Google5/5
GoogleNikki has been very welcoming, accommodating and friendly from the first day I moved into my property and I would like to thank her so much. She understands that the property is our home and she understands my concerns and most importantly … More
5/5
GoogleI thoroughly ,recommend using Jones Robinson when it comes to selling a house. My experience has been extremely smooth and unlike previous house moves that involved chasing everyone to get things done. Tayler and her colleagues did what was promised; they stayed in touch and always acted with my best interest in mind. I found them professional, courteous, kind and fully in control of what was happening. Thank you.
Agent replied · 10 December 2024
Thank you so much Sue, we were so pleased to be of assistance!
5/5
GoogleFirst time using Clare Black and her team from Jones Robinson. Amazing professional, polite service every step of the way. Would definitely recommend. Thank you
Agent replied · 24 October 2024
Thank you for posting this review, Kate! Clare and the team have loved being of help!
5/5
GoogleI have been dealing with Jones Robinson for some time now, and every time I have been very impressed with how efficient they are. Clare has been very helping in helping with finding me a rental property, and she is always very well organised and has a depth of knowledge about the properties she is showing.
Agent replied · 15 August 2023
Thanks Chris! We really appreciate you taking the time to post this lovely feedback! Clare will be delighted to read this!
5/5
GoogleI requested an evaluation on my home from Jones & Robinson. Within 30 mins of completing the online forms they had called me to get more info and set-up my appointment. Catalin was extremely polite and friendly, explained everything needed and the process of the evaluation and booked us in smoothly. Great experience so far!
Agent replied · 19 September 2023
Thank you, Ashley-Louise! We are delighted to hear you had a great experience! Caitlin will be pleased to read your feedback!
5/5
GoogleWe have had a great experience so far with Jones Robinson. Marcus has been incredibly helpful with our flat search and has been keeping us up to date with any new properties that may be of interest. He has also been super accommodating planning our viewing times around our work schedules. Thank you very much Marcus!
Agent replied · 8 August 2023
Thank you, Ellen, for posting this review! Marcus has loved being of help and will appreciate your kind words!
5/5
GoogleI spoke to Clare Black this morning for renting a property. She is very sweet and answered all my queries. Looking forward to some good property options.
Agent replied · 26 August 2024
Thank you, Subha. We really appreciate you posting this for Clare.
5/5
GoogleBig thank you to Clare Black for all her help and support in figuring out renting out my home. She was incredibly friendly and provided great - and prompt- support!
Agent replied · 26 August 2024
Thank you, Harriet. Clare has loved being of help!
5/5
GoogleWe've been living in the same house for 4 years now with Joens Robinson as our agency, thye've been excellent and quick to react whenever we needed. They are doing regular(2 a year) house inspection for the ease of mind for landlord and a good way for us to keep a record of the house state. Jude Buckley has done the inspection for us a few times and she's been amazing, really quick and provided a thoroughly report
Agent replied · 26 August 2024
Thank you for posting this review, Cristi! We really appreciate it!
5/5
GoogleJames has been brilliant from the start to the finish of my sale, I couldn't have wished for more. Paula has also been brilliant in assisting with the bumps on the way to completion, a tricky process, made much easier by her veracity and communication skills.
Agent replied · 8 August 2023
Sarah - thank you for taking the time to post this review for James and Paula! We really appreciate it!
5/5
GoogleThe service I have received to date from Jones Robinson has been first class. I have been kept well informed during the pre marketing process, special thanks to Charlie Douglas for her professional support, guiding me through the necessary steps, and coping with my various questions.
Agent replied · 8 August 2023
Thank you for taking the time to post this kind review, Kathryn! Charlie has loved being of help!
5/5
GoogleWe were early in our attemp to avoid road closures and Jude was happy to see us early, she was informative and helpful.
Agent replied · 24 October 2024
Thank you. We really appreciate you posting this review for Jude.
5/5
GoogleMarcus Wenczek, thank you for your kind and friendly service at Jones Robinson. Marcus was our first go to agent when we arrived in Newbury from South Africa. Everything was strange and new to us and finding a new place to stay can be quite … More
Agent replied · 8 August 2023
Sean - thank you for posting this lovely review for Marcus! He has loved being of help!
5/5
GoogleSELLER Overall good - challenging times, James managed to close the deal. Likes The one stop shop for sales progression and legals Post viewing feedback James is a very friendly chap Amanda is great on the progression Online case management Dislikes Nothing to speak of
Agent replied · 20 June 2024
Thank you for posting this kind review, John! We really appreciate it!
5/5
GoogleBecky Cox at Jones Robinson Newbury has been incredibly helpful through the letting process. Up to date information on new properties available and timely viewings make all the difference for us on our search for a property. Many thanks! And keep up the awesome work!
Agent replied · 8 August 2023
Thank you for posting this kind review, Crystal! Becky has loved being of help!
5/5
GoogleGreat service, Poppy particularly was very responsive to my requests, and other members of the team made the viewing and contract negotiation very easy.
Agent replied · 20 June 2024
Thank you, David. Poppy has loved being of help!
5/5
GoogleHaving worked woth Paula over the last few weeks I have found her to be very helpful and on point with chasing and updates
Agent replied · 13 April 2026
Thank you so much Stacey, we were so pleased to be of assistance!
5/5
GoogleWould highly recommend this estate agent’s to anyone who’s renting. Claire has been very helpful and informative through all stages.
Agent replied · 10 December 2024
Thank you, Sam. Clare has loved being of help!
5/5
GooglePhil Curtis look over selling my property that had been on the market with a previous agent for 6 months. Phil sold the property in 9 days with an offer that was accepted and the sale went through in 7 weeks. He was an amazing support and kept me constantly in the loop and pushed the sale through I would use Jones Robinson again for a future sale.
Agent replied · 10 December 2024
Thank you, Jo. We really appreciate you posting this for Phil.
5/5
GoogleWe are in the process of moving into a new home through Jones Robinson and the service we have received has been outstanding. Vanessa has been proactive and supportive throughout. Thanks for all of your help!
Agent replied · 20 June 2024
Ashley, thank you for taking the time to post this kind review. Vanessa has loved being of help and we wish you all the best in your new home.
5/5
GoogleWe cant speak highly enough of Jones Robinson estate agents. We have now used their services a number of times to buy and sell and have always found them to be incredibly helpful, proactive and responsive. Paul Evans has been our main point of contact and has always given great advice and support when buying/selling.
Agent replied · 15 August 2023
Thank you for taking the time to post this review Matt! Paul will love reading your kind comments!
5/5
GoogleJude was very professional and friendly when she did our Management Visit. She was great with our dogs and even gave them a gravy bone each.
Agent replied · 20 June 2024
Thank you, Elaine. We really appreciate you posting this for Jude.
4/5
GooglePaula was my go to person at Jones Robinson and she did a wonderful job . She listened first and foremost. Her communication of changes and chasing solicitors kept the ball rolling on my sale. I was kept up to date and we got over the line without too much drama. All in all a professional outfit doing a good job.
Agent replied
Thank you Johnny - Paula will really appreciate your feedback and was very happy to be of help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jones Robinson Newbury
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
