Trusted Agent profile · Newbury
★★★★★
196 reviews across 1 platform
58 Northbrook Street, Newbury, RG14 1AN
Hamptons's office in Newbury, at 58 Northbrook Street, is rated 4.9 out of 5 across 196 reviews on 1 platform, including 196 Google reviews rated 4.9.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleKate has been wonderful throughout the process of our house sale. She was always considerate during viewings and has been thorough and informative right through to completion. She's fabulous, an asset to the hamptons team!
Hi Jemma! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
GoogleHamptons have provided a great letting service for us over the last couple of years I highly recommend their service.
Thank you for your kind words! It has been a pleasure serving you and we are delighted to hear that you are satisfied with our letting service. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA great experience using this office, Hamptons Newbury really go cater for everyone. Thank you for making the process more enjoyable than my previous ones. Special thanks to Deborah & Alfie - a pleasure to deal with. I would really encourage any buyer/renter to use them - professional & personable.
Thank you for taking the time to leave us a review! It is fantastic to receive such a wonderful review about both our Sales and Lettings team. We take customer service very seriously and are delighted to receive a a 5* review from you, thank you again!
5/5
GoogleThe whole team are great to deal with but Judy Palethorpe has been exceptional at managing the property for us.
Thank you for taking the time to leave us a review Will. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleVery professional and informative. The whole team from start to finish were incredibly responsive and always had the answers. Special thanks to Jack for keeping me in the loop re viewings and having a keen eye for details in the flat that needed addressing. Would highly recommend using Hamptons!
Thank you for taking the time to leave us a review. We take customer service very seriously are delighted to hear Jack provided you with a 5* service, thank you again!
5/5
GoogleEllady at Newbury Hamptons has been more than helpful with the rental of my property. Going above and beyond to make it a smooth process. Would highly recommend.
Thank you for the kind words! We're thrilled to hear that Ellady went above and beyond to make your rental process smooth. We appreciate your recommendation. Best wishes, Lucy, Hamptons Customer Care.
5/5
GoogleI have just sold my Newbury flat through Deborah and her team at the Newbury office. Their support, advice and commitment to getting the sale over the line was truly impressive. They were an absolute joy to deal with. I can't recommend them highly enough.
Thank you for lovely feedback James, it is wonderful to hear Deborah and the team had such a positive impact on your experience, and in particular, that their advice and support was invaluable throughout. Feedback of this nature is very important to us and we look forward to making the whole team aware of your review, thank you again.
5/5
GoogleDeborah and her team have been amazing, very responsive and pro active to get our sale over the line. Special thanks to Victoria and Sarah for being stars ⭐️
Hi there Mike, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
GoogleI wish to thank Hamptons [Newbury] for all their help, support and guidance, especially Deborah and Kate through a very difficult time selling my late father's house. They were always extremely professional but also very personable and patient. I would highly recommend them .
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Deborah and Kate had such a positive impact on your experience. We take great pride in our people and are particularly pleased to hear you received a personable and patient service. Customer Feedback is very important to us and we look forward to sharing you review with the team. Thank you again!
5/5
GoogleExcellent team - responsive, helpful, honest and supportive. I would recommend using Hamptons. I would also like to make a specific note of thanks to Kate - whom valued, sold and managed us through the process with such professionalism and skill that it made the process so much easier. Kate personally invested into the process, ensuring we sold the property and made it to our new home.PositiveResponsiveness, Professionalism
5/5
GoogleAbsolutely great service, helped me secure the house I wanted, thank you so much, always happy to answer all my questions, will use again
"Thank you so much for the amazing review! We are thrilled to have helped you secure your dream home and appreciate your continuous support. Our team is always happy to answer any questions you may have. Looking forward to working with you again in the future!" #CustomerLove #HappyClients Best wishes, Lucy, Hamptons Customer Care.
5/5
GoogleThank you, Ellady, for helping us find a new home quickly.
Thank you for your wonderful review Volodymyr. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleI been dealing with Hamptons Estate Agents in Newbury for over 5 years now. There were some ups and downs but generally speaking I am happy with the service. Current team is certainly deserve 5 stars. They always respond promptly and with the high level of professionalism. They understand my needs and criteria. Ollie, Lisa and Adele are very helpful and supportive.
5/5
GoogleExceptional service and care from Kate who is a great credit to Hamptons, Deborah was also a great help ands both ensured a very smooth and professional transaction for the purchase of our property for a relative.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Kate and Deborah had such a positive impact on your experience with us. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
5/5
GoogleRecently purchased via Newbury branch. Transparent during negotiations and level headed when travelling through choppy waters during purchasing process. Now very happily installed and love our home. What more could we want? Thanks for all the support
Hi Elizabeth, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
GoogleMost will see visiting an estate agents abit of a daunting experience but the team at Hamptons Newbury were nothing but welcoming and professional - the senior manager Alfie was a class act. Would highly recommend.
Thank you for taking the time to leave us a review! We take great pride in our people and are thrilled to recieve such wonderful feedback about Alfie, we have no doubt he will be delighted to read your kind words. Thank you again!
5/5
GoogleGreat service and responsive, friendly staff
Thank you for your wonderful review Yeung. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleDanica was extremely helpful and professional. She went the extra mile to keep in touch and help us with our property search. Would highly recommend Hamptons and Danica in particular.
Thank you for leaving us a review Alice, it is fantastic to read your feedback about Danica and we are especially pleased to hear you feel she went the extra mile to help you. We take great pride in our people and look forward to sharing your review with her, thank you again.
5/5
GooglePleasure to deal with, very helpful and efficient staff from the moment I enquired about renting using their services. Great communication and professional. Overall I found the whole experience using Hampton services pleasing. Highly recommended!
Thank you for taking the time to leave us a review Jeremiah. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleHamptons have looked after my property for a number of years and they never cease to surpass my level of expectations. They make the whole process as easy as possible for me, from finding suitable tenants, to the paperwork, to the management. The staff in particular make this an exceptional branch, Alfie, Jack and Danica in the Newbury branch are professional, friendly and give an all round superb service. Astrid in the lettings management department is every landlords dream, she is not only professional, polite and gives you a personal service but she always goes that extra mile to above and beyond to help and please both the landlord and the tenant. This is a great estate agent and has quality staff who all together work as a team to give a first class service. Would highly recommend.
Thank you for taking the time to leave us a review. Customer service is something we take very seriously, so we are naturally thrilled to hear you have received such fantastic service from the team in Newbury for many years. In particular we are delighted to hear that service provided to you by both the lettings team and property management department has been seamless and professional. We take great pride in our people and look forward to sharing your review with the Newbury branch, thank you again!
5/5
GoogleI am rarely surprised however I was not only surprised but delighted with the exceptional service I recently received from Jack Hayman. I have a large portfolio of properties and Jack dealt with my enquiry about your letting/management services. What impressed me was Jack's knowledge and his ability to demonstrate he was professional, articulate, honest, driven and clearly passionate about going above and beyond for clients and customers. What an asset and credit he is to your team and business. I will be in touch with my instructions in due course and would love to work with Jack moving forward.
Thank you for taking the time to leave us a review! We take customer service very seriously and are delighted to receive such a wonderful review about Jack. He is a fantastic ambassador of Hamptons International and we have no doubt he will continue to provide you with a 5* service moving forward. Thank you again!
5/5
GoogleI have let my flat with Hamptons Newbury for a couple of years now and have been so impressed at how efficient and professional they all are. I believe I have been privileged enough to have had contact with most of the team; Danica, Jack, Alfie and Shelley (sorry if I have missed anyone out) who all know the answers to my questions immediately, providing me with consistent communication. I've recently experienced a change in tenants which I always dread but I was pleasantly surprised at the quality of tenants and how seamless the process was. In comparison to other letting agencies I would say Hamptons in Newbury are a cut above the rest, in fact I wouldn't go anywhere else now. Thank you team Newbury!
Thank you for taking the time to leave such a detailed review, we really appreciate it! We take great pride in both our customer service and our people so it is particularly amazing to hear how wonderful the whole team in Newbury have been. Thank you for choosing Hamptons - here is to the start of a fantastic relationship!
5/5
GoogleA really excellent service from Alfie, Jack and Danica. Carried out with courtesy , patience and the utmost professionalism. Guiding me through each phase or the rental process as a landlord. Firstly finding a tenant , making sure everything was in order and advice regarding legal requirements. A very smooth process with no drama. I also felt that they were also assisting the tenant at all stages. They are really good people to deal with and I would have no hesitation in recommending them for service at the highest level.
Thank you for taking the time to leave us a review! We take great pride in our people and the level of service they offer our customers so are delighted to recieve such positive feedback about Alfie and the team in Newbury! Thank you again for leaving us a review, we hope your Tenants are enjoying their new home!
5/5
GoogleWe bought our house through Hamptons and have been absolutely delighted by the high class service we received. Nothing was too much for them and we felt valued as a customer. The whole transition was absolutely seamless and professional throughout. Have to mention Alfie Bright, a shining star for sure - still 4 years later since our purchase he checks in with us from time to time and even unprompted, knowing that we had a project house sent us a hard copy of what the property originally looked like before we undertook all the work. Never experienced customer service quite like it and for that reason we would only look to use Alfie at Hamptons to buy or sell our homes going forward.
Thank you for taking the time to leave us a review! We take great pride in our people and are over the moon to receive such a fantastic review about the service Alfie provided. Alfie is a great ambassador for Hamptons and we have no doubt he will be delighted to read your review. Thank you again!
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