Trusted Agent profile · Newbury
★★★★★
267 reviews across 1 platform
Market Street, Newbury, RG14 5LX
Grainger's office in Newbury, at Market Street, is rated 2.2 out of 5 across 267 reviews on 1 platform.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
1/5
TrustpilotWrong Item Shipped 4 Times !
I ordered a Trojan 12 volt battery for our Genie lift. 4 times in a row they sent the wrong battery, Grainger kept sending me 6-volt batteries. All 4 times I had to crate the battery back up, secure the battery to a pallet, and get UPS to pick the crated battery up. This process took a lot of my time dealing with someone else's mistake four times. Grainger has lost a corporate customer.
1/5
TrustpilotBoot truck
My company recently switched from a brick and mortar store for our boots to a grainger boot truck.they had us order boots and said they would have them plus thousands of others to choose from. What a joke not only did they not have any of the boots we ordered, and I mean any of them ,also the selection was horrible we have to have steel toe plus water proof boots they brought us a few work boots to choose from and hundreds of walking shoes, plus the guys working the truck were rude and lied to us about boots being discontinued. I feal like grainger took advantage of our situation knowing we had to buy boots from them.
1/5
TrustpilotThe worst company ever worked with
Completely ruined workday of my crew just because "system is not perfect" as they said. Ordered 4 annular cutters online and I decided to call them to make sure they are going to be delivered at the location in the morning cause I now how bad they are.. Agent confirmed that everything is going to be there, I shouldnt worry! haha First I had trouble placing order for no obvious reason and then when I actually managed to do it I got some mysterious "confirmation number" that nstarts with #WEB and appeared to be NOTHING, very smart ... Next morning when I sent my guys out to the site, they had to swing by the shop on the way there to pick em up..haha nobody was aware of our order. WEB confirmation? Never heard of it! Our company name? - its not in the system even though I've made an account few month ago when made the first purchase, Even though I have account online - doesnt mean I have an account with them. What!? Well Its all about confusing people. Ended up spending 1 grant for sending my guys out, thanks to this "company" my guys did nothing that day, I let my customer down, lost this job. Great job, keep it the same way guys so hopefully at some point we will never see your company on the market ever again.
1/5
TrustpilotGrainger took advantage of the COVID-19…
Grainger took advantage of the COVID-19 pandemic and purchased Tyvek coveralls from Dupont for $4 a pair and immediately sold them to the US government for $7.95 a pair, scoring millions of dollars in less than 24 hours. I've used this company for HSEQ equipment since 2006 and will never touch them again. Garbage company, who's demise could not come sooner.
5/5
TrustpilotGenuine and very helpful
A/C compressor went out on a Fri eve, a result of a bad capacitor. HVAC guy who came out Sat eve suggested I contact Grainger to get & install the part myself. Called them 7:30 Mon a.m. The gentleman who helped me found the capacitor I needed and indicated he would have it shuttled over to the Ft Worth store. Had the part by 1:30, installed by 2pm. Saved an A/C repair newb like me $300 doing it myself. The gentleman I spoke with on the phone, as well as the one I picked up the part from were extremely genuine and pleasant to deal with. After a miserable weekend they got my week off to a great start!
2/5
TrustpilotExtremely high prices, even for contractors
I recently set up a business account with Grainger online, and had high hopes of buying items from them that I use and sell most. I had heard from so many people (businesses) that Grainger is the way to go if you're a business or contractor. However, right after creating my new account, I logged on to have a look at some items that I use most and or pass on to my customers. I found higher prices at Grainger than I did anywhere else on most items. For instance: The Reliance 10 circuit transfer switch. I was absolutely SHOCKED to see it priced at over $600.00ea at Grainger- MY COST- as a business. I have been buying them from Home Depot for $375.00ea - At anyone’s cost! I contacted Grainger and asked them about this. They replied with "As you purchase more from Grainger your discounts MAY increase." So… I have to spend twice the price for their items - so I MAY get a discount at some point in the future that may be about what I am spending for them now anywhere else??? Does that make any sense at all??? Not to me!! I found, on average, for items I buy and sell, that Grainger was $200 to $300 more than I pay at the “Big Box” stores for the exact same items. Sad - huh? Unfortunately for them - fortunately for me, I promptly deactivated my account with Grainger and will seek business elsewhere. Perhaps that's what they want - to turn businesses away who don't spend millions per year there. Maybe they feel that by marking their prices so high for some, small or new businesses will simply shop elsewhere- and if they chose to still buy from Grainger, well then that's just a lot of extra pocket lining for them. Folks swear by the great prices, but sadly, I couldn't see it. I would not be able to sleep at night, passing on these huge overages to my customers. No thanks Grainger!!
1/5
TrustpilotI worked in this company
I worked in this company, Grainger Caledon Distribution location for over a year and I had a very bad experience because this company does not make anyone permanent. The management, especially the supervisor Konrad does not respect people coming to work through agency. They keep on promising that they will make you permanent but it never happens. So in my experience no one should go and work there.
1/5
TrustpilotYou closed the stores near me....your…
You closed the stores near me....your over priced to begin with so now the convenience is gone and I will no longer even consider purchasing from you. Enjoy your woke ass company spiraling down the toilet bowl......you suck
1/5
TrustpilotHorrible at shipping their products. Overpriced. Sent Wrong Products
They're not very good at shipping their products. At least ship your products so they wont be damaged in the process of being delivered. horrible company. Overpriced. I do not see how they stay in business. If your thinking about buying anything from this company save your money and dont bother. They never deliver the correct products. Their orders are always the wrong and are always short. Missing items. Wrong products sent all the time.
1/5
TrustpilotThis place sucks wish I had read the…
This place sucks wish I had read the reviews before I placed my order I’m like the rest of you Paid for product promised a delivery day that never happened Hope it delivered to my door and not someone else when ever it dose come if it comes my first and never again order from Granger what a waste and the one star is to much
5/5
TrustpilotMost Reliable and Prompt Company I've Dealt With
Grainger is perhaps the most reliable and prompt company I've dealt with. Any time I needed IHS supplies or work site equipment I've been able to get the materials within just a day or so, with the best price possible. They have been consistently on the ball with notification of availability of materials and have been prompt about getting anything that they don't have in stock very quickly to ensure there is minimal work interruption.
1/5
TrustpilotReally bad i ordered a pressure switch…
Really bad i ordered a pressure switch and it cam missing pieces. And they told me ,I had to pay shipping to send it back. What a bunch of b.s. I will never use grainger again ever. What a joke of a company.
5/5
TrustpilotSean who works the counter at 5000…
Sean who works the counter at 5000 northeast pkwy facility is an outstanding young man! He was extremely helpful, knowledgeable professional and provided me with the best service I could ask for when I presented him with hard to find parts that I needed in a very tight time frame. ....Good job Sean Thank you
4/5
TrustpilotGreat product offerings and knowledge to back it up.
Called about some Rust Oleum garage floor paint. Sales Representative was knowledgeable and gave me some pointers about prepping the floor and applying product. Thanks.
5/5
TrustpilotGreat Usee Experience!
As a customer I felt Grainger's Website was easy to use and I was able to go to the products I was searching for quickly!
5/5
TrustpilotResponsive customer service
Through sheer coincidence, the items I ordered were no longer needed just a few hours after I ordered them. A quick email to customer service, and the order was cancelled no problem. Appreciate the good service; will keep them in mind in the future.
5/5
TrustpilotMike from Norcross Georgia Grainger
Mike from Norcross Georgia Grainger was more than helpful, and very polite. Excellent service, second to none. Thanks Mike.
1/5
TrustpilotWell customer service was On Point
Well customer service was On Point, BUT....I purchased a Simpson 3600psi pressure washer and of course Worked like a Charm On First crank..... Third- 5th crank of course we had leaks coming from ceiling, floor Etc.. On Start of Business Opening Of Course water pump goes out...I'll Be Dam...gotta wait another 4-5 days to get replacement/refund.....I'm Going to Facebook Marketplace smh
1/5
TrustpilotGrainger's poor inventory policies is…
Grainger's poor inventory policies is pathetic!!! Every time I call or order online they do NOT have in stock. Every type of part I need is two, three days out. This is making it difficult to get urgently needed machinery up and running!!Eric
1/5
TrustpilotOVERPRICED AND OVERCHARGING ABOVE MSRP!
pretty simple! THEY OVERCHAGRE ON EVERYTHING THEY SELL!
5/5
TrustpilotI call them my personal supply house!
If your equipment breaks and you don't stock parts, this is the place to call. Or just use them as your parts supply house. What ever you need they got it just to much to name. Just go to there web site or if you are on the go download their app, and you will have the inventory at your finger tips. I couldn't ask for better service!
1/5
TrustpilotI placed order # 1398818334 to be…
I placed order # 1398818334 to be picked up the next day after 10 am. at Supply 7200 NW 37th Ave, Hialeah. When I arrive at the place, the order is still pending, and I ask customer service, and the answer was, "the truck did not deliver due to storm." Cancel the order and order the part from other supplies.
4/5
TrustpilotFast Shipping and Good Service
My company has only had great experiences with ordering from Grainger. 99% of the time, we get exactly what we ordered and get it within a day or two. Great service and solid customer reps. Everything generally seems to be overpriced, but you can get it that much faster.
5/5
TrustpilotExcellent service and order status…
Excellent service and order status communication.Strongly recommend their products and their web service for fast and easy ordering from their warehouse inventory. Web site was easy to use and provided complete information on the order, the cost of the order, and the cost to ship. My order was filled quickly and accurately. Will definitely order again. Thank you Grainger.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Grainger's Newbury office has 267 reviews across 1 platform: 267 on Trustpilot.
Grainger Newbury is rated 2.2 out of 5 across all 267 reviews.
Grainger Newbury, Market Street, Newbury, RG14 5LX.
