Grainger Newbury reviews

★★★★★ 1/5

Trustpilot

If you wanted a L.H.WingNut

If you wanted a L.H.WingNut, Wal Mart and WW Grainger would show to have them. SURE. Now if you if you still have account from Grainger you will find they don,t have it in stock but can ship it to you. Now if you ever receive this part it cost more for shipping than the part cost. When you look at the part you will find it was MADE IN CHINA You just paid LIST+ with AMERICAN DOLLAR for some CHINA junk. You want some Taper Pin @$6.95 wt 6oz. and Grainger will charge you a $12.95 Shipping Fee and have no information where your parts are. You can't even call your RETAIL+BRANCH anymore. You should throw you Grainger BOOK at and get a MSC one. They have More US made parts at a much better price.

Don · 16 May 2020

★★★★★ 2/5

Trustpilot

Net 30 Issues - cleared my cart & canceled my order

I set up a Net 30 with them and was told that my business was approved for a certain credit limit amount. I even had a rep walk me through setting up the Net 30 in My Account Payments. I used the Net 30 account to invoice my order. 5 days later after not receiving an invoice, I logged into my account to find that they removed my Net 30 account, canceled my order and even cleared my cart. Spoke to customer service and they first couldn't find a record for 10 minutes. When they finally found it, they said I was declined...I confirmed that it was their practice to tell businesses that they are approved (not conditionally approved but approved), help them set up the Net 30 account as a Payment Method, purchase items in cart, decline them after without advising them, cancel their order and then clear their carts. Very disappointed in the credit system they have. Outside of telling me I was approved and then declining me, the customer service was ok. That's why I gave 2 stars, it's more with their poor practices that I have an issue with. I can understand being declined, just not being told that I am approved and then declining later without notice or explanation.

Ex-customer · 7 May 2020

★★★★★ 2/5

Trustpilot

No help after the sale for missing parts

I purchased 2 verona automatic faucets for $1314.17 on 4/23/20.I researched the necessary kits and verified with Rubbermaid and another vendor so that I purchased the corrects units. My big concern was that it came with the necessary 4" cover plate. Both units did not come with the cover plate. Even the owners manual states it should and gives me an 800 number if left out to call and get it sent. My response from Grainger was nope we don't include it sorry.

Mike · 30 April 2020

★★★★★ 1/5

Trustpilot

Login wont accept my work email so had…

Login wont accept my work email so had to use a personal one. Their login doesn't work and will send you around in circles and they don't answer their phone. If you can buy it somewhere else do so.

Mci_ · 13 August 2024

★★★★★ 1/5

Trustpilot

I have ordered complete faceshield from…

I have ordered complete faceshield from Graigner Canada from their website. The shipping arrived very quickly but it contained only visor not the whole shield. I have asked to send me the missing part but they told me that I have paid for the missing part plus another shipping charge. The reason was that they show wrong picture on their site and I should only received the visor not the complete item.After numerous emails and calls they refunded me the cost of the visor but not shipping cost.Be aware what you buy from them as it looks as they have been doing this trick for a while.

Ziggyi · 28 March 2020

★★★★★ 1/5

Trustpilot

Poor Service

I contacted this company to obtain pallet pricing and samples of their 1 and 2 gallon pails to ensure their quality and the sizing required for my product. Customer service was quick to respond via email (next business day) but made no attempts to connect me with a sales rep, provide pricing based on the quantity I inquired about, nor did they offer to ship samples of the pails to me (as other companies did). When I asked them to ship samples they refused and suggested I purchase them plus the cost of shipping myself to determine if they were what I was looking for. Only when I figured this out would they connect me with a sales rep and provide pallet pricing. As if this wasn't bad enough, their online prices were significantly higher than their competitors; which I could justify paying if their customer service was better. The whole experience was a deal breaker for me.

Trish · 9 March 2020

★★★★★ 1/5

Trustpilot

Very Hard to Get a Net 30 account, Expensive

I have ordered a safe from Grainger and it was about $50. It wasn't fireproof, and it was expensive for me. I found a fireproof safe that was much bigger at Aldi's for $24, and it is of good quality. I wish they offered some kind of price matching system. In addition, their price for shipping is a little on the high side. It was more than $10 for a small safe. What I didn't like most was the fact that my company already has a net-30 credit account with 3 companies, Advance, Uline, and Amazon, and Grainger refused to offer me such terms until I ordered from them at least 5-7 times first on a cash account. I don't know why they are different from everyone else.

Benjamin · 28 February 2020

★★★★★ 1/5

Trustpilot

Bad Company!

I ordered N95 masks on their website and they only inform me that the order was cancelled after i inquire about the delay. They told me they had informed me it was cancelled in an email but I never received it, but they also had the audacity to double their prices of the N95 masks on the website due to the Coronavirus. These shady people are in the business for greed and profit. This company should go out of business. Worst customer service ever! Do not buy from their website!

Maria · 15 February 2020

★★★★★ 1/5

Trustpilot

Grainger Sucks!

Contacted Grainger to exchange a pair of boots I got through my company's work boot program.I was well within the return dates and yet the two customer service representatives were pretty horrible at facilitating the return process. I eventually hung up after well over an hour.So I have an ill-fitting pair of Wolverine boots that will simply go in the trash.Do not believe that this company's guarantee is genuine. They are obviously shysters with poor customer service and a convoluted return policy and procedure.

Michael · 7 December 2019

★★★★★ 1/5

Trustpilot

Hopefully David Grainger reads this…

Hopefully David Grainger reads this review and addresses a few things. I don’t ever leave reviews for starters but I’m Totally disgusted with the way the past four orders have been . For starters I ordered ten 1.5hp condenser fan motors for a supermarket that needed them ASAP and 8 out of the 10 motors had fell out the bottom of the box during shipment and bent the mounting plate I ended up straitening the mounting plate on each one because I couldn’t wait any longer it was 90 degrees outside and the week and half to two weeks for them was long enough grainger had two motors In stock and rest back ordered. The problem was 1 piece of tape to hold a thirty pound motor in a box doesn’t work when it is picked up from the ends by shipping company so I needed to order 30 more motors but wanted the packaging addressed first So I called Grainger to let them know about the issue I had and that I did not want anything for the damage or problems just fix the packaging there shipped in and let me know when I can order more. I am still waiting to Here from them It’s been 3 months apparently my business doesn’t matter to them. I was 20k short of a million for sales for my business last year. I’m sure there competitors will be more than happy to take my money. Next issue I ordered a 600 dollar battery charger plug it in out of the box and would not put out any voltage on any setting could only hear the cooling fan inside running so I called Grainger to see if they could send me another for tomorrow so I could charge my scissor lift and only have one day down time but was told by Grainger lady I need to contact the manufacturer for replacement. I was polite to the lady on the phone I’m sure it wasn’t her fault she was just doing her job so I held my composure and said thank you for your time and the phone number to manufacturer. Said to myself I will just eat the down time . no problem . It’s just an eye opener for me and a lesson that I didn’t want to see others have to deal with same issues it’s hard enough trying to make a honest living now days so I wanted to let others know the way Grainger seems to be operating lately it’s definitely different lately from the way things were handled in the past I have been ordering from Grainger for the past 20 years and I can honestly say I’m totally Disgusted. Take this review however you would like it’s only the truth I Don’t have anything to gain from it. I am just a small business owner that does Supermarket and Commercial HVAC/Refrigeration for 100 plus customers 2nd Generation 40 + years in business trying to make a living and surround myself with good Vendors. Jamie.M

Jamie · 12 September 2019

★★★★★ 5/5

Trustpilot

very good experiences with Grainger…

I have purchased valves from Grainger and had excellent customer service and product satisfaction.

Candid · 28 June 2025

★★★★★ 1/5

Trustpilot

Horrible ads

Horrible ads. Horrible Voice. Horrible Music.

Beastcuber · 10 September 2025

★★★★★ 5/5

Trustpilot

A lot of complaints here..........but…

A lot of complaints here..........but not from me. You people should lay the shortage blame on the one that caused it, not the distributor. Right now this company is doing more than it's best to sell products (last time I checked that's what they do) IF and WHEN they can get them. In the mean time suck it up and if you voted for a Democrat president, OWN IT.

Bill · 20 January 2022

★★★★★ 1/5

Trustpilot

A problematic History to Avoid

We have had nothing but problems from this company. We had delays without notification, we had orders put on hold without us indicating to do so, we have had an order that was never placed because they failed to ask us a question and needed an answer. They instead choose to wait 3 weeks to tell us. We have had things shipped to the wrong locale and items shipped twice, where we had to ship to duplicates back. They are unorganized, unhelpful, and frankly unprofessional. I would use as a last resort.

Moritani · 20 July 2018

★★★★★ 1/5

Trustpilot

I WENT TO MY LOCAL GRAINGER

I WENT TO MY LOCAL GRAINGER. FOR SOME PARTS I NEEDED.I TRYING TO CALL TO SEE IF THE HAD WHAT I NEEDED.YOU CAN'T GET THE LOCAL STORE. YOU GET SOMEONE GOD KNOWS WHERE THEY ARE.SO I DROVE THERE AND IT IS NOT NEAR ME.GOT THERE AND NOT IN STOCK.THEY ORDERED THEM. I FOUND THE SAME THING ELSE WHERE FOR HALF THE COST.SO I CALLED TO CANCELL THE ORDER .AFTER ABOUT A 15 MIN WAIT IFINALLY GOT SOMEONE.WON'T BE GOING BACK.

Arthur · 10 July 2018

★★★★★ 1/5

Trustpilot

They do not stand behind their product description!

Blade Guard for Table Saw Did not fit. It was advertised to fit all 10" contractor saws but it wouldn't fit mine a basic 10" Delta contractors saw.Made me pay for shipping back to get a refund. UNACCEPTABLE! Stand behind your product. Customer service said that's what manufacturer said in their description but it may not be correct or complete. I did not know I was buying item from manufacturer? I bought it from Grainger. As remote shoppers ordering online we can only act on the information given. If that information is incomplete we can't make an informed purchase. I will shop elsewhere in the future. I thought it couldn't get worse but they are making me pay for shipping to me so my only refund will be for the item I bought. This company will not survive in the consumer space. High prices, pay all shipping on returns and a take no responsibility attitude for their product description.

Winposter11 · 29 June 2018

★★★★★ 5/5

Trustpilot

The company I work for needed to order…

The company I work for needed to order GHS labels. We ordered some from Grainger and when we received them they were only 1 of the GHS labels not a variety like the picture made it look. I contacted support and was told they were very sorry and that the picture on their website did look misleading. They are giving us a full refund and we don't even need to send back the stickers we ordered on accident. Would definitely order from this company again.

Danielle · 16 May 2018

★★★★★ 5/5

Trustpilot

Great Company!

Amazing company with trustworthy people to work with. I would recommend this company to anyone who is interested in working with professional individuals. Shout out to Jess who is great at what she does!

Gabrielle · 19 March 2014

★★★★★ 1/5

Trustpilot

Grainger BAD SERVICE AND LIARS!!!

Grainger delivery BAD SERVICE AND LIARS! This is a long story so I will try and condense it. We ordered an electrical part on a Thursday afternoon thinking they did their own deliveries and we would have it in a day or less. It's now Monday and no part. They claimed to have come by on Friday but did not leave the part even though it's been paid for. We were told. Saturday. Nothing . Then we were told no deliveries on Sundays period. Now it's Monday and they claim once again that they tried to deliver it on Sundays. The shop was open Sunday and NO ONE CAME BY FOR ANYTHING? LIARS! The bad service is bad enough. Now they are lying on top of that! UNACEPTABLE!!!!!! ESPECIALLY CONSIDERING HOW OVER PRICED EVERYTHING THEY SELL IS!!!!!!!

JD · 8 January 2018

★★★★★ 1/5

Trustpilot

Reference Order#1327381966 Igus Flange…

Reference Order#1327381966 Igus Flange Clips 5/8" $4.45. Wrong part delivered. Two customer service guys, Roger and Steve, kept insisting its the right item. The middle aged guys could not even comprehend the Image of the item shown with dimensions on their monitor, with the one being forced upon me !This Grainger location is run by selected idiots with lowest IQ.No smiles, aggressive, impolite to the level of disrespect to a customer.Just ordered again from ebay for $3.29 Free Shipping!

Sean · 2 August 2018

★★★★★ 1/5

Trustpilot

I purchased a Dewalt drill (item# …

I purchased a Dewalt drill (item# 52HM43), Manufacturer model number(DCD77762) since it looked like a good read for $99.00 plus tax. The total come out to about $106 dollars. I just happened to find the exact same package from another website for $79.00 plus free shipping and no tax. I asked WW Grainger to price match from their competitor as I was planning on purchasing an additional drill. The person that I was speaking to did nothing to try and keep my business or my loyalty as a customer. So I am going to return the original I bought and buy my two drills from their competitor. This is a perfect example of how businesses are losing their customers because they are not willing to work with their customers when they find better pricing. I wont shop with Grainger again unless I am desperate, which is not likely. Don't waste your time with customer service, as they have no concept of what customer service means. Thanks

Patrick · 31 July 2017

★★★★★ 1/5

Trustpilot

The run-around

After going to the store and purchasing a motor, I had to take it back, it was the wrong size. They accepted the motor back ok. The Sales agent at the store then looked up an appropriate size motor. It was offered in clockwise and counterclockwise. They did not stock the motor, so he gave me his card. Once I determine the rotation, I called the number on the card he gave me. I did not get the store. I got the headquarters. They could not connect me to the store. The headquarters could not help me with the order of the motor either.I doubt if I will waste time with Grainger in the future.

Joseph · 29 June 2017

★★★★★ 1/5

Trustpilot

Horrendous Service

I'll keep this brief, but called to fix an order Grainger screwed up, placed on very long holds (10+ minutes) and was hung up on twice. The third time I called, I was forthcoming with the rep and let her know I'm frustrated and have been on hold them hung up on two different times, I asked for the department number I've been trying to reach and then she asked me why I was so rude and yelling at her (which I wasn't yelling, just exasperated tone). On hold again for 10 minutes only to be told the request I was trying to make can only be done online and can't be done on the phone. What a joke.I have never had any issue with Amazon, and would recommend all businesses use Amazon as not only are they substatially less expensive, their wait times exponentially less and staff much more professional.

Skatesa207 · 11 February 2017

★★★★★ 1/5

Trustpilot

Terrible

Our company started going through grainger for supplies-constantly we run out of several different items and have t get ppl from work get supplies from other vendors-then our Co turned to the grainger boot program for our work boots- what a joke that fiasco is-not only did this "boot truck"they kept telling us would come never show we eventually had to order our boots online-I figured I got lucky when I was able to find and order the EXACT same brand and size of boot I was wearing "mind you those boots were bought at a reputable workwear outlet"(and we're about the only boots that were just as comfortable from the day I bought them till 1 year later)was totally disgusted with the boots grainger tried to pass off-even though they were the same brand and same size as I was wearing graingers ordered boots WERE NOTHING LIKE WHAT I WAS WEARING-BOTH BOOTS WERE10.5 IN SIZE AND SIZED WIDE FOR MY FEET YET THESE WERE 1/2" SHORTER AND 1/2" LESS IN WIDTH-HOW THE HECK IS THAT?MIND YOU-EXACT SAME BRAND AND SIZE!!!TOLD MY SUPERVISOR THEY COULD SEND GRANGER BACK THOSE CRUMMY BOOTS!!! ILL GO BACK TO THE REPUTABLE WORKWEAR PLACE FOR SOME BOOTS THAT FIT-EVEN THOUGH THAT MEANS THE WHOLE PRICE COMES OUT OF MY OWN POCKET MY FEET MEAN MORE TO ME THAN TRYING TO ORDER FROM GRAINGER!!!!!AFTER ALL THEY CANT KEEP UP WITH ANYTHING ELSE FROM OUR CO. WILL NEVER SHOP FOR ANYTHING AT GRAINGER-EVER !!!!!!!!!!!!!!!!!!!!!!!

Me · 22 January 2017