Trusted Agent profile · Newbury
★★★★★
265 reviews across 1 platform
Market Street, Newbury, RG14 5LX
Grainger's office in Newbury, at Market Street, is rated 2.2 out of 5 across 265 reviews on 1 platform.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
1/5
TrustpilotOrdered and expected to arrive at So…
Ordered and expected to arrive at So Plfd Branch 6/26.today is 7/3 diff ans every time you call .I'm told no phone at Branch must go via call center in Az. Yesterday was told it was arriving at branch yesterday today I;m told it was at Branch since 6/23 // Wha wha what was not even ordered until after 6/23
1/5
TrustpilotTerrible customer service
We ordered a 5/16" screwdriver but the screwdriver we received, while marked 5/16", measured 1/4". So it was too big for the purpose we bought it for. Our receipt listed a customer service email so over the course of two weeks, I emailed them 4 ties asking about returning the item. Still waiting to hear back. So this morning, I called their customer service line (they a different time zone and it seemed every time I thought to call, they were closed). I explained the above (mismarked item, no response from customer service email) and was told that I needed to call a different number, she couldn't help me. What struck me though was the one thing she never said: SORRY. I'm sorry you received the wrong item. I'm sorry you haven't received a response to your multiple requests for assistance. I'm sorry I can't help you, you need to call these other folks.... Their customer service is sorely lacking. I won't buy from them again.
I would like to apologize on behalf of Grainger about receiving the wrong product and not getting a timely resolution for you. Grainger prides ourselves on our Great customer service. I can certainly assist you with getting a return done for this item and getting a replacement out to you. If you could please email me at social@grainger.com with my name, Corrie, in the subject line with your account number or order number and I will get to work right away on getting a new screwdriver out for you. Again, I am sorry the wrong screwdriver was sent to you but I would be more than happy to get you the correct item. I hope to hear from you soon with the needed information and show you Grainger can be provide all of your shopping needs. ^Corrie, Grainger Social Team
5/5
Trustpilotso far no problems.
No problems with on line order and return, no problems with items purchased at the store. Employees professional and helpful. The wait time for pick up can be long sometimes.
5/5
TrustpilotGRAINGER was there for my Company when we needed them!
GRAINGER was there for my Company and totally came through for us during an emergency. I can’t thank James enough. He helped me to place the rush order over the phone and the Customer service agents that I spoke to throughout the day were so helpful with delivery information. Thank you all for an amazing job!
1/5
TrustpilotVery poor company
Worst company that I have ever dealt with. I ordered an updraft kitchen exhaust fan and received a delivery time between 5-7 days. I still do not have the fan 3 weeks later. After 4 separate phone calls I am now told it will be another week. On each call I was told a different story. It was on back order, no it was delayed, truck broke down, supplier doesn't have the fan. I could have ordered the fan from another company but did not because Grainger supposedly had the best "delivery" time (what a JOKE).
1/5
TrustpilotGRAINGER.COM shipped twenty-three…
GRAINGER.COM we received 23 PRINTED catalogs (300+ page ea!). Addressed to employees either GONE or NOT ALIVE. PLUS a monthly printed FULL COLOR FLYER. WHY oh WHY is Grainger WASTING paper, WE could easily review and order ELECTRONICALLY - No goodwill towards grainger here. Take that SALES dpt.
1/5
TrustpilotI noticed that Granger had my birthdate…
I noticed that Granger had my birthdate 12 years off I guess o they could increase the rates on my auto policy, home policy and my general liability policy I had when I set tile.
1/5
TrustpilotAnti white woke company - boycott
Based on commercials I see grainger is either woke or anti white while using black actors ! Insulting 74% of the population- white Americans and probably 95% or more of their customer base ! Yet they push a woke black agenda ! White Americans - boycott grainger ! Let blacks support them ! See how well that works when you insult 74% of the population!
1/5
TrustpilotProduct always delivered dammaged
I bought an $800 flat file cabinet that came full of dents and chipped paint. This is the second time I buy from this company and the first time the scaffold I purchased was also bent. They did not have a replacement in the USA so they couldn't do anything about it. I agree with the other reviews, their customer service is inexitent. They would prefer to loose customers than to try to make it right.The flat file was "proudly packed by team 2 27-04-22".
1/5
TrustpilotFalse Advertising on website orders...not standing behind what is included in there descriptions for equipment and materials.
I ordered a shop vac that came with additional accessories and bags. 15 bags to be exact per the website and description. Grainger only included 1 bag and said that it was a misprint. I went back to the website and order form again. It is not a misprint and is explicit about 15 bags included. I then talked with the manager and he said they couldn't do anything about it. I will be sure to never use this company again due to falsely advertising to get people to purchase equipment and materials.
1/5
TrustpilotI’m glad to see that Grainger uses reputable manufacturers.
So I ordered a Westward V-block set Mfr# 4KY25A, on 10/29/21. I have used the V-blocks with great success. I had a cause to use the actual clamps that came with the set yesterday. 1 small clamp worked great. I needed to use both of the small blocks and clamps today and 1 snapped in half. You can see the bubble in the casting right on the threads. So I switched to the large V-blocks, again the large clamp snapped in half, again with a bubble in the casting right at the threads. Now mind you this is the first time those clamps have been used. I tried to contact Grainger and here is the transcript: Ashley (1/20/2023, 8:06:11 AM): Hi Michael, welcome to Grainger Chat!My name is Ashley, how are you doing today? Michael (1/20/2023, 8:06:26 AM): I have had better days. Michael (1/20/2023, 8:07:58 AM): I placed an order for Westward V-block set back in 10/29/21 my account # is 0887789900. I have used the V-blocks with great success. but I just tried to use the Clamps that come with the set... and 2 out of the 4 have broken in half. Michael (1/20/2023, 8:08:14 AM): MFR # 4KY25 Ashley (1/20/2023, 8:11:33 AM): Thank you for that information! I hope your day gets better! I do apologize the clamps have broke, Ill be happy to assist you today, May I have the order number? Michael (1/20/2023, 8:12:06 AM): 1429751958[WEB1906263958] Michael (1/20/2023, 8:12:43 AM): I have pictures that show there is no wear and tear on the clamps. they are brand new. Who can I send them to? Ashley (1/20/2023, 8:13:54 AM): Thank you, when was the order placed? Michael (1/20/2023, 8:13:58 AM): you can see where there is a bubble in the casting of the clamps Michael (1/20/2023, 8:14:22 AM): I placed an order for Westward V-block set back in 10/29/21 my account # is 0887789900. I have used the V-blocks with great success. but I just tried to use the Clamps that come with the set... and 2 out of the 4 have broken in half. Ashley (1/20/2023, 8:15:46 AM): My apologies, how was this order placed? Michael (1/20/2023, 8:16:10 AM): WEB Ashley (1/20/2023, 8:19:03 AM): Thank you, one moment. Ashley (1/20/2023, 8:23:46 AM): Thank you for your patience, one more moment. Ashley (1/20/2023, 8:29:57 AM): I do apologize, I'm not locating that order in our system. Michael (1/20/2023, 8:31:23 AM): Order 1429751958[WEB1906263958]Invoice 9103426418 Michael (1/20/2023, 8:31:36 AM): Date Ordered10/29/21via Grainger.com Ashley (1/20/2023, 8:32:28 AM): Thank you, one moment Ashley (1/20/2023, 8:42:35 AM): I do apologize, this item is no longer under warranty and we are not able to repair or replace this item . Michael (1/20/2023, 8:45:01 AM): I’m glad to see that your company uses reputable manufacturers.This will be the last time I use Grainger for anything.
1/5
TrustpilotGrainger has very poor customer…
Grainger has very poor customer service! I've have been trying to request service for a large quantity of safety items since the beginning of December. After calls and emails I finally received a response. I will definitely not attempt to do business with grainger again.
1/5
TrustpilotI purchase a motor
I purchase a motor, you promised it to be here today and know your telling me Monday. I have a business to run and you guys put me behind AGAIN. You took seconds to take my money, then over promise and under deliver.You have to understand they don’t care about you, only the sale. They get the sale and them have their uneducated customer service peps send out prewritten I’m sorry’s but it’s your choice, you have been warned.
1/5
Trustpilotads make me kms
ads on my unblocked games website are unskippable and too long i hate seeing the stupid red and just wanting to kms
1/5
TrustpilotThis is a brand new pair of books
This is a brand new pair of books. Today I put them on for the first time and the hook for shoe lace is pulling out of its hole. Further the top hooks 2 of 4 are too close to the top of the boot to use. This is my second pair in two years. The same to be said of the 1st pair but boot lasted almost a year. But that was from time of pucrchase. J wouldn’t recommend this boot company evenntbigh they are USA made. Very disappointed.
1/5
TrustpilotDealing with Grainger online is hopeless!
Grainger keeps products on their websites they know they can not provide. I purchased an item the beginning of August. It was due to be delivered on Aug 22nd. When tracking the item, there were no updates so I contacted customer service on the 29th. They informed me the item was "still" on backorder until Nov 22nd. I had not been told this and the item is STILL on their website, with a delivery of 2 weeks time. I questioned customer service regarding their system not tracking these back orders/contacting clients etc. The response I received was "Hello *****,We're really sorry for the inconvenience and we totally understand your deception.As always, if you have any questions we are here to help.Thank you,*******"I am going out on a VERY small limb here and say their customer service is either horrible AI or pennies on the dollar, taken advantage of, foreign workers. Clients are very understanding when it comes to vendor issues. When the company is transparent and honest, which Grainger is assuredly NOT.
1/5
TrustpilotDon’t rely on Grainger
Let me start off with I live in Texas where we have had 3 weeks of over 100 degree heat. So when our condenser fan motor went out I looked around to find the one I could get the quickest. Grainger said we would have it by Tuesday, Wednesday at the latest so we bought the fan at 9:30AM on Sunday. Called them on Tuesday to find out the order had not been processed till 8:30pm and still had not been shipped yet and wouldn’t be shipped till Wednesday morning as we purchased it late on Sunday (2 days earlier) . So we have been sitting inside a house that’s 89 degrees as we spent the last of this weeks paychecks to buy the fan. Called and was apologized to by numerous people but no offer of anything other than an apology. When I stated that I would be taking the survey at the end of the call I was hung up on. Thinking I might have been disconnected I called back and got the same lovely lady that hung up on me and when I asked to take the survey she hung up on me again. Called the corporate number and was given the run around by some lady behind a desk with numerous excuses. It’s now 8:39pm on Tuesday night and I just got confirmation that the part has finally shipped. Disgusting company, sales department sucks, customer service sucks and as far as I can tell corporate personnel suck.
1/5
TrustpilotShady
Shady! I purchased a product from their website. It didn't match what I received at all. The support person and the manager told me I should have contacted their technical support if I had a question. What? I need to contact tech support when I want to order from your website? They said Grainger doesn't go off the pictures on their website. I told them that their customers do when there is no description. They basically said tough. You need to pay to ship it back. Guess I'll go back to other online shippers that take some responsibility for what they are selling and how they are selling it.
5/5
TrustpilotCustomer service above and beyond
I ordered some garage door springs from Grainger after doing some research (at numerous websites) as to which product I needed. The price was competitive and they arrived in a timely manner. The springs proved to not be a match for my application... which is totally on me. I contacted Grainger and the process of dealing with my mistake and receiving credit was quick and efficient, the customer service people were courteous and professional, and the tech support (which I should have tapped before I ordered) determined that Grainger did not have the product I needed, so they directed me to their supplier who offers a wider selection than Grainger carries. The entire Grainger experience was above and beyond my expectation. On a scale of 1-5, they earned 6.
1/5
TrustpilotGrainger Still Hasn't Figured Out How To Run An Internet Store
Ordered N95 masks that Grainger said they had in stock from their website and the day after they were to be delivered I was sent a form email saying they were fact not in stock and asked me to reply to the email with my desired course of action. I replied to that email asking what the anticipated delivery date would be, etc. but never received a response. Received another form email from Grainger a couple weeks later exactly like the first and asked them to cancel my order. After cancelling my order and a couple months after the order was placed, I received the masks. People have successfully ordered products online from store fronts like Amazon for something like 40 years now. Grainger apparently hasn't figured it out yet. Save yourself the headache and avoid Grainger.
1/5
TrustpilotGrainger Still Hasn't Figured Out How To Run An Internet Store
Ordered N95 masks that Grainger said they had in stock from their website and the day after they were to be delivered I was sent a form email saying they were fact not in stock and asked me to reply to the email with my desired course of action. I replied to that email asking what the anticipated delivery date would be, etc. but never received a response. Received another form email from Grainger a couple weeks later exactly like the first and asked them to cancel my order. After cancelling my order and a couple months after the order was placed, I received the masks. People have successfully ordered products online from store fronts like Amazon for something like 40 years now. Grainger apparently hasn't figured it out yet. Save yourself the headache and avoid Grainger.
1/5
TrustpilotNever Received Refund for Returned Purchase
I purchased faulty face masks from Grainger. I returned them and felt satisfied as I left the store with a printed refund statement. But my credit card has yet to be credited. I spent over an hour on the phone today trying to find out where my money is. They told me it was my bank that was holding up the transaction. I told them my bank would have no reason to delay or refuse their credit unless it was for illegal or terrorist activity. I was eventually disconnected while waiting for the representative to send me documentation of the transaction. The statement I eventually received is an internal document and will be of no value to me in trying to trace the transaction with my bank. I am not sure where to go from here.
5/5
TrustpilotI had the opportunity to speak to … Was on the brink of giving up hope.
I had the opportunity to speak to J. R. Vincent a tech guy at Grainger to solve a problem that has been a going on for a week. I have to say Grainger blew me away , I went thru Weil McClain, Fasco, supply house. com and three local boiler supply stores and no one could figure out the issue. Not only did this guy solve the problem and found the part which is discontinued by Weil McClain but he called me back after reaching out to the parts manufacturer to get specs that he needed to find what grainger had that would do the Job. The guy was a life saver , really took the time to research the specs to get me the part I needed. JR thanks a million, I never would think grainger for a boiler part , wow. I'm going to be a regular customer of Grainger from now on.
1/5
TrustpilotI am very disappointed with my experience with Grainger and will never be purchasing their products
I used Grainger to help build my business credit and they're not reporting my purchases to the D&B nor can they tell me "as per their policy" which purchases have been reported and which haven't. I am very disappointed with my experience with Grainger and will never be purchasing their products. I will also be advising other business partners of mine to do the same. Carrie from customer support and Wanda the credit department are who I spoke to.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Grainger's Newbury office has 265 reviews across 1 platform: 265 on Trustpilot.
Grainger Newbury is rated 2.2 out of 5 across all 265 reviews.
Grainger Newbury, Market Street, Newbury, RG14 5LX.
