Grainger Newbury reviews

★★★★★ 1/5

Trustpilot

Ordered three motors and I was told I was getting my stuff on the 27th.

I was told that I was getting my product the next day and then they told me that I would have to wait 3 days more because something was wrong on what they placed order. I was pretty upset because I have to tell the customer that they're going to have to wait three more days. I think before Granger tells the customer on when they're supposed to expect the product they should find out first if they know what they're talking about. In the future if somebody else has it in stock I'll call there first and then I'll call Grainger last.

Dale · 28 September 2024

★★★★★ 5/5

Trustpilot

I want to give a big shout out to Juan…

I want to give a big shout out to Juan at the Grainger store located at 16741 North Freeway in Houston. Juan took it upon himself to make this customer happy by helping to place my order and expedite shipping after there were several snags and delays with the Grainger front office. Companies need more employees like Juan who make it their mission to keep customers happy - and returning.Byron Zimmermann

Byron · 10 June 2021

★★★★★ 1/5

Trustpilot

they bich ass ads keep interrupting my…

they bich ass ads keep interrupting my television

Ghostrick · 30 August 2026

★★★★★ 1/5

Trustpilot

Saw jacks on sale on website ,ordered…

Saw jacks on sale on website ,ordered them ,they called and said they cancelled and would not honour price on web, ordered different jacks as well on sale , picture showed jacks ad was for hitch pins ,sent pins wanted the jacks , again said no , these guys are idiots ,why are they still in business? , won’t shop here again tired of the stupidity,

Pat · 30 March 2025

★★★★★ 2/5

Trustpilot

Customer service in Fort Worth is…

Customer service in Fort Worth is pretty decent, with most the individuals being great to deal with. Online ordering is confusing and prices are the highest anywhere I’ve seen, not to mention exorbitant shipping costs. Walk-in pricing is decent, and you can have immediately, if in stock. Had a commercial account for almost 20 years, but pricing has gotten so high I just can’t justify it anymore.

NTxSquatch · 15 October 2021

★★★★★ 1/5

Trustpilot

Outrageous Prices?…

Grainger has outrageous prices on some of their products. Some examples is they price a Bosch electric 4 gallon water heater for $397 and Home Depot has the exact water heater for $197. Why $200 more??? another example is a Motorola Radio battery is $123. and the exact battery on Amazon is 23.99, Why five times as much? They are ripping business off????

Lloyd · 2 March 2022

★★★★★ 2/5

Trustpilot

Working with many Canadian companies…

Working with many Canadian companies but this the most unprofessional I've faced on this market so far. Customer service is not helpful. PO constantly late and not always delivered item is what you order. But still, they are trying you to charge for that even if you did return with them. Ther is not so aware communication between departments.

Iryna · 29 August 2022

★★★★★ 1/5

Trustpilot

I had a deeply disappointing experience…

I had a deeply disappointing experience at Grainger Branch #530 in Elizabeth, NJ on May 27, 2026.

Levelle.G · 29 May 2026

★★★★★ 1/5

Trustpilot

I walked into the store and the manager…

I walked into the store and the manager ignored me,as I walked in,he eventually said I will have someone to help you. EmployeeXKXR158 as it was printed on my receipt.

Stanley · 5 February 2026

★★★★★ 1/5

Trustpilot

Ordered an item by mistake

Ordered an item by mistake, asked to cancel but was told it was not possible. Multiple days passed and then the item was dispatched. Tracking indicated the order was packaged and shipped days after I had requested to cancel the order. So it clearly could have been easily cancelled.I was told to return the item when I got it, I opened a return case and a day or so later the return case was closed as they don't accept returns. Disappointing. Don't expect any customer service from Grainger beyond there legal obligation.

Andrew · 29 May 2024

★★★★★ 1/5

Trustpilot

Never again!

Ordered a part on April 25th, delivery date quoted as 30 April. Item showed as shipped on 25 April. On June 12 I received a delivery date change to 15 July. I asked for a refund and was refunded purchase price. I had to pay shipping on an item that was over 3 1/3 months late late (Company policy!). I will not ever purchase from Grainger again. 1 star rating only because negative star rating is not an option.

Paul · 12 June 2024

★★★★★ 1/5

Trustpilot

These damn adds

If I get one more add from yall imma tweak out. It’s the same add every time and it’s actually so annoying, whoever piched that idea I hope every time you eat food it’s warm and every time you open a can the tab breaks off

Grace · 26 August 2025

★★★★★ 1/5

Trustpilot

No technical help

No technical help. The guy who was working with me hung up on me. Probably because he is uneducated with 3/4 od to 5/8 id Spacers.

Cory · 25 February 2026

★★★★★ 1/5

Trustpilot

Horrible

Horrible! Ordered something for pickup and canceled but the charge is still pending a week later!!! Called in and was told it takes 10 business days for the hold to be removed. That is crazy! And then the rep told me if that doesn't work call my bank??? DO NOT ORDER FROM GRAINGER THEY TAKE YOUR MONEY AND WON'T GIVE IT BACK!

Brian · 30 July 2021

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Promised me a generator delivery yesterday (Sep 8, 2017). I called the local Granger store and gave them my confirmation #. The person I talked to said it was on the truck for delivery on Sep 8, and that they would call me right away to pick it up. NEVER CALLED, now hurricane Irma is about to hit here in Florida. I will NEVER do business with Grainger again.

David · 10 September 2017

★★★★★ 1/5

Trustpilot

So i call and order the part

So i call and order the part. Will be ready for pick up after 9:30 the next morning. Drive over. Not there. So i call again. This goes on all week to now it's Tuesday the next week. I call she says it's ready for pick up. Me husband drives over. They act like they have no order do again i call now she's gonna order the part again... Really??? C'mon. Do better...

Angie · 9 July 2024

★★★★★ 1/5

Trustpilot

Total Misrepresentation of Product

I ordered 2 stringed sediment filters from Grainger. When I opened the box, they were smooth, not stringed. Due to our water compositive, stringed filters work best.

Glindathegoodishwitch · 10 January 2026

★★★★★ 1/5

Trustpilot

Out $26 for the Wrong Part

Ordered a blower motor that came up in a Google search, upon receipt it was obviously the wrong one. I called customer service an although the were very nice the were unable to supply the correct one. So here's rub I can return it but I'm out shipping both ways about $26. So I'll be ordering from Amazon from here on out where if its incorrect I can just return it and be refunded the whole amount. What looked to be a good deal turned into $26 for nothing. If they are going to use Google Ads to sell product they somehow need to make sure what comes is what you need. Unless they have an exact match part # go elsewhere because any mistakes the shipping is on you.

Russell · 15 February 2024

★★★★★ 2/5

Trustpilot

Over Billing

Recently made a purchase and ended up with my card charged twice and they would do nothing to correct it so I had to wait for 5 days for it to clear off my bank account so I could access that money. When I called them the guy on the phone was rude and tried to make it out that it was like my fault that it happened.

Bradley · 7 August 2016

★★★★★ 1/5

Trustpilot

Horrible Products and Service

The absolute worst. Bought a Dayton electric ceiling heater from for my training studio. It constantly breaks, leaving my customers freezing (I'm based on Chicago). The most recent issue was a faulty wire that sparked and melted some components. Every time I need to replace a part, they charge me the full amount, which means I've now paid about $150 on top of the original $350 for the unit. The fact that they don't respond to any of their numerous complaints shows how much they care about customer service.

Chris · 22 January 2024

★★★★★ 1/5

Trustpilot

DON'T USE GRAINGER

I contacted Grainger about bathroom panels for a preschool. The quote I received back was totally different more expensive line than I requested. I called twice and was reassured by both contacts that I would receive a correct quote promptly. I finally went with One Point Partitions after trying for months to get another quote from Grainger. I highly recommend ONE POINT PARTITIONS. I had a correct quote within a day, placed the order and received the products within a week. I WILL NEVER CONTACT GRAINGER FOR A QUOTE AGAIN!!!!!

Keith · 19 November 2023

★★★★★ 5/5

Trustpilot

To the point

This website is very to the point. It follows the same format many other sites use which helps reduce confusion.There is no searching through unclear menu options to find what you are looking for. I am confident that it would not take me long to locate the product I am looking for. It is also visually appealing without being too obnoxious and in your face.

Depaul09 · 21 March 2014

★★★★★ 1/5

Trustpilot

1 star

1 star, because “0” isn’t an option.Being devoted cost/ didn’t help me. Years taken off my life. 50-60hr work weeks to correct unresolved issues that existed long before my arrival. Hired on to fix those problems.Stay quiet and don’t work for the competitors; that was the ask when I was pushed out.I sacrificed and moved to further my career… only to lose it all because I’m not a man. Look into it… I led a (successful) branch 3 times. It’s unfortunate that my Grainger career was cut short; loyalty is my strong suit. Years after being let go, I feel my team would be better served if I still worked there. Messages from former team members suggest the same. Monthly messages…I’m not interested in regaining employment. I only aim to draw attention to the fact that Grainger lost sight of the most important issues. Morale, customers and dedication are your future. Show you care and see what happens…

Addy · 31 October 2023

★★★★★ 1/5

Trustpilot

Terrible Customer Service

Our company ordered a very large order from Grainger. After two weeks (which was fine to wait) we receive the products and they are broken AND the wrong color. Even though I am frustrated, I am still very understanding about the issue. I call and speak to a lady with the name of Carolyn. She immediately comes off as rude. She says that I will have to send back the product and then in the mean time be charged AGAIN for the new products. She said that later on we could be refunded the amount. She then questioned why the product wasn't checked and opened up in front of the UPS delivery driver. Extremely disappointed. Our company now has to wait another month to have bathroom stall doors installed. I would NEVER use this company again. Very low knowledge on products. No helpful color selection online. All of the color swatches look the same. I would not recommend this company to ANYONE. Thank you, Carolyn, for redirecting my business somewhere else.

April · 8 April 2015