Grainger reviews

★★★★★ 5/5

Trustpilot

Nice service

I Recently submitted 1 star review on the company for terrible service. A few days after submitting I called customer service for one last try before cancelling, I was connected with a person who actually knew what to do other than make excuses. She cancelled my entire order, reordered all of the equipment and in two days I had everything. That is the customer service I was used to with Grainger. Not the trash service I received during the prior three weeks Thanks Ms. V. for all of your help

Jim · 28 June 2023

★★★★★ 1/5

Trustpilot

They don't bother to ship your order

Dum Dum who took my order tells you that it will be ship the same day but the left hand doesn't talk to the right hand therefore it wasn't ship and they don't give a shit. The order was created the next day that if it was and I'm waiting for that and I won't receive it before 2 days. I should have waited to fill their survey to let them know how much of a Mickey Mouse outfit they are

LINDA · 13 August 2025

★★★★★ 1/5

Trustpilot

GRAINGER CANADA CUSTOMER SERVICE SUCKS

I tried to make an online order with GRAINGER CANADA and when it came to checkout, the site would not use my American Express credit card to make the purchase. I did an online chat number one. That ended up being useless as the rep didn't solve the issue.I then tried a a Mastercard, and that didn't result in any better experience. By the way, I was signed in as a Registered user at these times.I did another online chat number two, but the rep was worse than the first one.It said when I tried to make the purchase to try again later. I tried again with the same disastrous result.I did another online chat number three. This rep was better at his job than the first two. We went through the whole scenario and his attempt to solve the issue was that I should not have signed in as a registered user and the sign out as checkout as a guest. So I tried that, with the same end result.This rep said I could order it over the phone, so I got him to call me and we went through the whole ordeal again and when he tried to use my card, he couldn't get it to work that way either.He didn't know what else to do except to get customer service to deal with the issue.Customer service sent me an generic email with a noreply address on it, but inside the email was an address to send them a message. I did so. That was on May 4,2023 and I have not received an answer back from them as yet.GRAINGER CANADA doesn't give a damn about their customersJ. Wayne Morris

J · 7 May 2023

★★★★★ 1/5

Trustpilot

Galactically horrid customer service.

Wow. I wish I had checked the reviews here before giving this horrid company a dime of my money. I recently ordered some shipping boxes on eBay via Grainger's seller account there. A few days later I started getting unsolicited marketing messages at the e-mail account I use for eBay.

Hannah · 6 April 2026

★★★★★ 1/5

Trustpilot

Very poor customer service

Needed a part to help customer with no heat in building. There was none locally but they had the part in Des Moines. Drove 200 miles and called Grainger to have them open up the store after hours. I had placed the order under my name and I was told they couldn’t open up the store to a retail customer. Informed them that I work for a very large national AC company and they could transfer the order under my name over to my company. I was told they could not help me with that. I told them this was a big emergency and I drove 200 miles to get part and that the company I work for does hundreds of thousands of business with them. I was told sorry but they can’t help me. I will never purchase anything else from Grainger and will encourage anyone else I know to never do business with them.

Dimarco · 14 January 2023

★★★★★ 2/5

Trustpilot

Grainger, Stop advertising with still images

The ads are literally just a still image, no people, no animation, nothing, and it makes them look lowest of low quality because of that, like seriously! I've never seen an advert SO low quality it makes me genuinely wish to support a company, I feel bad, but Grainger, make animated adverts if you have too

Eric · 3 February 2026

★★★★★ 1/5

Trustpilot

Incorrect part, no label

I purchased two covers for Mitutoyo calipers. This was my second trial after Grainger screw me up a few years ago. Today's attempt was the same - the item was incorrect and definitely not a Mitutoyo one, but from other sources, because no labels are seen

Ivan · 28 March 2026

★★★★★ 1/5

Trustpilot

Why does a refund take 3 weeks

I purchased an electric motor from Grainger. It didn't come with a power cord. I mistakenly thought it did when I bought it. I returned the motor in pristine condition. Basically I opened the box, saw no cord, returned it to the local Grainger store. Customer service was great.I was told the funds would be returned to the card I paid for the motor with. No funds have been returned. I called the store up and asked about it. I was told it could take up to 3 weeks to get the refund, and how it all depends on the bank that issued my card. Their assumption was that I made the purchase on a credit card. I used my PayPal debit card. Upon initiation of a refund, PayPal makes the notation in online accounts, that a refund is pending. I spoke with PayPal customer service. There is no pending refund. As I am understanding it, then, Grainger is relying on everyone believing their 1972 way of doing refunds. Simply, they are not initiating refunds at the time of a return, within 24 hours, or even 48 hours. They are actually initiating refunds an unacceptable 2 to 3 WEEKS after a return, and are relying on outdated times to process a refund. News, Grainger. We all know that a refund can be processed immediately, and those funds are electronically pulled from your accounts and are pending acceptance by the card issuer instantaneously. You are unethically holding funds for your own benefit and lying about how "card issuers" are the problem. I won't buy another thing from your company. Yes, the sales people are nice, yes, this is quality merchandise, yes, when you lie to customers you lose them. So bye. BBB is next.

Ava · 9 June 2022

★★★★★ 1/5

Trustpilot

I received a Dayton drill with missing…

I received a Dayton drill with missing parts. I contacted the Grainger customer service number in the manual. I spent 45 mins talking to several people. No one was able to order the patr for me. Yes, I had the part number. The best they could offer was to dismantle the drill press and return it for a replacement. No more need be said!

Richard · 4 October 2025

★★★★★ 1/5

Trustpilot

On-line order experience

I wanted to place an order online, as I do frequently. It was likely going to be a one-time purchase, and the only reason I chose Grainger because it was recommended by the artificial intelligence tool.

D · 20 May 2026

★★★★★ 1/5

Trustpilot

Subcontractors beware

Subcontractors beware. Every time we order from Grainger, they guarantee quick delivery or pickup. Then they don't produce. When you show up to pick up your item, it won't be there. Their delivery and pickup times will be several days or weeks later than they promise you. This is not an honest company. They are just trying to make the sale, they don't care when they follow through. Our projects are time critical. We've been burned too many times by Grainger, we are done buying from them.

Lori · 13 March 2025

★★★★★ 1/5

Trustpilot

I should have read the reviews before…

I should have read the reviews before placing my order.I placed an order for a shop creeper, the website said it would arrive by December 20th. That day has passed and still no creeper. Worst is Grainger shows the item as shipped but no information on carrier or tracking number. Email to customer service was never answered. This company just takes your order/monies and disappears. Will never buy anything from them again. Stay away and save your money.

Ray · 22 December 2021

★★★★★ 1/5

Trustpilot

Frustrating and disappointing

I ordered a shed. I wish I could share photos to show the damage. My boyfriend decided that he would assemble….after almost 3 mths of waiting for the product! Unfortunately he now has regrets! Extremely difficult to put together! No predrill sites! Like all of his past shed experiences. The doors were the last to be put up (at this point he is extremely frustrated). When he removes the clear, flimsy, plastic wrap on one of the door panels he discovers several dents! The other door has less dents. FYI…the 2 door panels are the only pieces that have “useless”plastic wrap! Product is poorly packaged!! To make things worse, I notify Grainger and request new doors because the doors are what you see when you look at the shed! The other scratches on the shed are on the back of the shed and closer to the base of the shed. They tell me that they cannot send doors only! They want us to disassemble the “whole” shed and send it back!!!!!! after all the headaches we went through to put it up! Unbelievable! They offered a 15% discount! What is that going to do to fix the dents on the doors! Do not order from this company! Headaches from day one!

Linda · 9 July 2021

★★★★★ 5/5

Trustpilot

Grainger saved the Day

Grainger saved the Day! I bought some fan motors and pulleys. Some reason I bought the most expensive adjustable pulleys. I am the contractor, my electrician was very good at what he did, but this was new to him. The motors were running hot. I called the technician at Grainger and he explained to how to adjust the pulleys and it should work and it did. Every time I called them they were helpful, even the people in sales. They made sure I had the right part. Thank You Keith Robinson SrVeteran Roofing Inc

Keith · 17 June 2021

★★★★★ 5/5

Trustpilot

I've ordered numerous parts from here…

I've ordered numerous parts from here and every time they're delivered faster than promised and are always exactly what I needed.

Ramz · 6 August 2026

★★★★★ 5/5

Trustpilot

Grainger Canada - great online experience.

Review is for Grainger Canada.

Andy · 25 October 2025

★★★★★ 1/5

Trustpilot

Don't waste your time

This company has an interesting way of doing business. I tried to buy an item online and received this message: "At this time, the item(s) below have been removed from your cart because your account is not currently eligible, please call us at 1-800-GRAINGER (1-800-472-4643) for more information." I called and was told I can't buy the item because I don't have a business account. All of my information on my account is my business; phone number, name, etc. The rep told me to hold while she contacted her new accounts team. When she returned, she told me they did see my account but it was an "export" and that needed to be handled by another department. I asked her what export meant. Did it mean my company was exporting or Grainger would have to export to me (neither one was the case)? She said because I am in Puerto Rico and Grainger was in the US that it had to be handled by a different department. I told her that Puerto Rico is the US and Grainger has a warehouse in Puerto Rico. Her response; that's just the way it is. After reading the other reviews here, I've decided not to waste my time with this company and find another company that actually wants to do business with me and my money.

Clay · 11 May 2020

★★★★★ 1/5

Trustpilot

I purchased a wireless door chime from…

I purchased a wireless door chime from them today. I went to another supplier after that to purchase other items. I asked if they had door chimes. They had the exact same one for $32 less!!

A · 17 March 2026

★★★★★ 5/5

Trustpilot

A breath of fresh air

What a breath of fresh air! Today I experienced an issue placing a business order via Grainger's website. I called customer support (the phone number for help is conspicuously posted in the website header) and was immediately connected to an actual human being who listened to my issue, provided a tailored / specific answer to my question (not a regurgitated script) and promptly resolved my issue. Within a matter of minutes I had not only an acceptable, but an outstanding, resolution to my concern. What a breath of fresh air compared with automated support bots / scripts, long wait times, and hidden or non-existent contact info. Thank you, Grainger!

Steve · 3 December 2024

★★★★★ 1/5

Trustpilot

This company is a SCAM don't ever buy from them

I purchased quick dam online as hurricane Dorian was coming on the way and I was told that maybe quick dam might help, however after I order it I realized that was not the right item I needed and I called to cancel the order and they told me they could not cancel the order and it was too late. This is all within an hour or so. I asked them if I could return the item as I was not planning to use it and they said no. For hurricane items and the volume that we sell for the hurricane, we don't accept any returns. And I said but I never used it, they said no. Don't ever buy from this company, and I will report them to the state attorney office and consumer report office.

Alix · 3 September 2019

★★★★★ 1/5

Trustpilot

Changing Item Price

are you kidding me!!! what a dishonest way to run a business! There was a gear i tried to order, and the price before logging into my account was 241.02. I was checking out as guest until I realized I had an account and decided to log in. All of a sudden after logging in the price changed to 301.50!!!! I decided to then open up the browser in internet explorer instead of chrome to check out again without logging into my account and the price went back to 241.02. Why would you charge me more for the same item after I log in to my Grainger account? I continued to check out as a guest to get the original price of the gear. DISHONEST!!

Silvia · 28 June 2019

★★★★★ 1/5

Trustpilot

Disgusting company

I worked there for more than a six months. They never hire temporary workers from agency unless, you know someone from management. I worked at caledon(ontario), canada. There is one supervisor his name is konrad zegarmistrz and he is very disrespectful to workers especially, to temporary workers like "calling them pain in the ass on their face" which is unaaceptable behaviour from any supervisor. Please don't work there atleast at this particular location.

SukhPreet · 10 April 2021

★★★★★ 1/5

Trustpilot

Grainger ? Walk away or run

I have worked as an industrial electrician for many many years. I rely on many suppliers to keep our equipment running. Grainger is not one of them. Prices are a joke and their service is even worse. Their "binstock" system for supplies is useless. 6 months to even bring in the storage units and a " whenever we feel like it" attitude to actually stock anything. My company finally kicked them to the curb. With so many competent vendors a person would be plain stupid to use Grainger.

DES · 11 October 2024

★★★★★ 1/5

Trustpilot

Have bee trying for over a week for …

Have bee trying for over a week for Grainger to make good on their extended warranty for two heaters. After 10 minutes on the phone to the Norfolk store, I was given and 800 number for the warranty department. After 15 minutes on hold A representative started to help me then I was disconnected. I then called the Grainger 800 number and Sean told me he would take care of the issue. A week later after 4 more calls on hold for a total of 1.5 hours and never connected ( 3 calls were disconnected before I had a chance to speak to anyone) and an email to Sean with no response. Called Grainger 800 number and spoke to Maria only to find out I had been given the wrong number to the warranty company. Maria and her supervisor said they would contact me and I would probably have the replacements the next day. No email or call back. It's been 3 more days with no response. I will no longer deal with Grainger even though their Norfolk store is 1/4 mile from my location. Only reason for one star is you cannot leave negative stars. Ed

Ed · 11 January 2018