Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,034 reviews across 3 platforms
45 Northbrook Street, Newbury, Berkshire, RG14 1DT
Part of Chancellors, see every office.
Chancellors's office in Newbury, Berkshire, at 45 Northbrook Street, is rated 4.4 out of 5 across 1,034 reviews on three platforms, including 680 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
680
Reviews on Google
This office
353
Reviews on Facebook
Business-wide
1
Reviews on View Agents
This office
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
FacebookWe've used Chancellors to manage our property for several years. The whole Chancellors team has always provided a good service; we are currently dealing with Emily Harris and she has always maintained the highest standards of the company. We can't imagine going anywhere else for our property management services.
4/5
GoogleLawrence and Hannah at Chancellors were great in helping a potential first time buyer of a certain age to get through the process without too many additional grey hairs! Very much appreciated Lawrence’s honesty and candour in steering me away from less suitable properties for my purpose. Many thanks.
1/5
FacebookShockingly bad communication from every part involved. Particularly lettings Hub. Would never use them!!!
Hi Samantha, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleHave been in the process of letting a property and have found working with Declan in the lettings department very easy and responsive. He has proven to be both professional and friendly in the right measures to make the process as easy as possible for me thus far.
5/5
FacebookA wonderful team of professional people that helped me though this difficult move in a difficult time in my life! They helped take some of the stress away from me and were always around whenever I got frantic. Thank you for all your hard work, patience and kindness.
5/5
GoogleOver the last five years, Sue, Luke and Lawrence have all been guiding me through the process of letting my home and then finally, going on to sell the same property. I can't fault their professionalism and commitment to the service they provide. Highly recommended!
1/5
FacebookTerrible service Would never recommend or use in the future .
Hi Kelly, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleChancellors (Amy -sales) is a very professional company with good sales team who treat their customers and their needs equally. They respect customer's time and provide right inputs as applicable.
5/5
GoogleMy partner and I went for our first ever house viewing and Harrison did an exceptional job of showing us around the property. He was warm, friendly, and very professional.
5/5
GoogleBeautiful. I am confident and hope to KNOW more
1/5
FacebookJust avoid specially reading nracknel branch
Hi Aiman, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookBeing new to the area and looking for a property, I went into your Aylesbury branch and was greeted by the whole team. I was passed on to Harry who went to extreme lengths to help me find my first property. His customer service was fantastic.
1/5
FacebookTHe only way they could improve is by closing
Hi Sam, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
1/5
FacebookAvoid at any cost unprofessional
Hi AL Momani Ayman, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookPopped in as a friend was looking for a place we were introduced by a very polite lady called Sian Sagoo she was Very helpful and took time to listen to what my friend was looking for great service from this young lady well done
5/5
FacebookI visited your shop yesterday for some information and was greeted by a young lady called sian sagoo. She was so helpful and polite I felt I had to let you know what a lovely member of staff you have in your aylesbury shop.
5/5
GooglePut our house on the market with Chancellors 2.5 months ago and achieved full asking price with no hassle, exceptional communication and honesty from start to finish. Thanks to the Newbury team, Caroline, Jack and Mark! On to the next one.. All my best
5/5
FacebookGreat customer service from Sian Sagoo. Thank you for your help!
Thank you for your kind words Gill now let's getting selling!!
1/5
FacebookRubbish! Centralised service and changing staff so lack of consistency.
Hi Bethany, I am sorry to read that you have not received the service you would have expected from Chancellors. Please could you contact us at seniorsupport@chancellors.co.uk with further details so that we can investigate this for you? Many thanks.
5/5
GoogleVery nice person and awesome services provided by her
5/5
GoogleWe attended a viewing with Amy who was very friendly, familiar with the property and able to answer questions. She provided an excellent service :-)
5/5
GoogleI'm settling in fine thanks
5/5
FacebookI’ve always been lucky enough to have any queries answered quickly and efficiently, I have had to go through their accounts department on a few occasions and Lauren seems to go above and beyond to help me quickly and professionally!
5/5
FacebookMy partner and I visited your Henley branch recently and were really impressed! We had been looking online but had lots of questions as first time buyers. The man we spoke with, Jon, was very helpful and informative. Would definitely recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
