Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,041 reviews across 3 platforms
45 Northbrook Street, Newbury, Berkshire, RG14 1DT
Part of Chancellors, see every office.
Chancellors's office in Newbury, Berkshire, at 45 Northbrook Street, is rated 4.4 out of 5 across 1,041 reviews on three platforms, including 687 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
687
Reviews on Google
This office
353
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
This office
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The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleChancellors were great. They kept in touch with us throughout the whole process from start to finish. I didn't matter who in the office I spoke to as everyone was familiar with the property I was selling. They even attained full asking price. I would certainly use Chancellors again in the future.
5/5
FacebookThe services provided by South East property Management team has been excellent. The services of Ms Kerri Harrison in particular have been splendid. Especially, when there is a problem in the property and the landlord needs to be contacted for consent. We are very happy with the service that we have received from Chancellors.
5/5
FacebookFantastic service by all, we dealt primarily with Craig who has been a pleasure to deal with! Will recommend to one and all!
Thanks lizee. Appreciate the review 🖒😁
5/5
GoogleSeemless experience would recommend to anyone.
Hi Dorian, thank you for leaving us this fantastic review. We are so pleased that you enjoyed your experience with us.
5/5
GoogleExcellent Newbury Estate Agents with Friendly Personal Service & Good Range of Quality Homes!
Thank you for leaving us this great review David, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
FacebookI would like to say that I have found chancellors shockingly bad as a tenant. I will never be using them again
Good Morning Cheryl, I am sorry to read that you have not received the service you would have expected from Chancellors. Please could you email us at seniorsupport@chancellors.co.uk with further details so that we can investigate this matter for you?
1/5
FacebookThe worst service I've ever come across. Total lack of respect for me, my property and the tenants.
Thank you for reaching out to us Simon, we understand your frustration. To enable us to look into the matter for you please send an email to customercare@chancellors.co.uk. Thank you.
1/5
FacebookSimple the most rude and unprofessional company I have ever dealt with In the process of taking legal action against this company Renting a property with no gas cert to be told turn heating off and don’t cook unbelievable I have now moved and are refusing to return my deposit
5/5
GoogleGood professional organisation. Very happy with the supported provided at every stage of the purchase. Lawrence from Chancellors Newbury supported us all along. Being first time buyers any help we could get was a great plus. Thanks for everything - we are in and enjoying our time in the new house!
5/5
GoogleExcellent service and very helpful.
Thank you for leaving us this great review Mark, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleHelpful member of staff
Hi Myles, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookBeen renting for a just under a week, much better communication and professionalism than my agents before hand. Have sent questions, they respond quickly and provided me with all the details I needed, highly recommend! Casey Grams on was the staff member who helped me, great guy very nice to communicate to.
5/5
FacebookCraig from the thatcham branch has been dealing with my sale, he has been extremely helpfu! Nothing has been to much hassle for him. He has done a lot of chasing for me (slow solicitor). He always returns my calls within the hour and is very knowledgeable. Thanks again Craig !!
5/5
GoogleGood professional organisation. Very happy with the supported provided at every stage of the purchase. Lawrence from Chancellors Newbury supported us all along. Being first time buyers any help we could get was a great plus. Thanks for everything - we are in and enjoying our time in the new house!
5/5
GoogleHave been in the process of letting a property and have found working with Declan in the lettings department very easy and responsive. He has proven to be both professional and friendly in the right measures to make the process as easy as possible for me thus far.
1/5
FacebookJust awful. In our experience their property management service is shockingly bad.
Hi Louise, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleLawrence could not have been more helpful when helping us search for a new home! As first time buyers the process is daunting and Lawrence took the time to answer all any questions we had, would highly recommend to anybody looking to buy or sell a home.
5/5
FacebookI have had excellent 5 star service from Isabelle Jakovljevic of Southern Properties Management. She has been very professional in her handling of issues arising with the property and has been helpful, polite and patient in all her dealings with me. I very much appreciate her support and commitment.
5/5
GoogleI’ve personally been dealing with Amy down at chancellor’s Newbury, honestly nothing to criticise and a true star, would think she’s been in the job for years. Radiates true confidence…10/10 recommendation from me
5/5
FacebookWe've used Chancellors to manage our property for several years. The whole Chancellors team has always provided a good service; we are currently dealing with Emily Harris and she has always maintained the highest standards of the company. We can't imagine going anywhere else for our property management services.
4/5
GoogleLawrence and Hannah at Chancellors were great in helping a potential first time buyer of a certain age to get through the process without too many additional grey hairs! Very much appreciated Lawrence’s honesty and candour in steering me away from less suitable properties for my purpose. Many thanks.
5/5
GoogleHave been in the process of letting a property and have found working with Declan in the lettings department very easy and responsive. He has proven to be both professional and friendly in the right measures to make the process as easy as possible for me thus far.
1/5
FacebookShockingly bad communication from every part involved. Particularly lettings Hub. Would never use them!!!
Hi Samantha, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
FacebookA wonderful team of professional people that helped me though this difficult move in a difficult time in my life! They helped take some of the stress away from me and were always around whenever I got frantic. Thank you for all your hard work, patience and kindness.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Chancellors and up to three other top-rated agents near Newbury.
