Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,039 reviews across 3 platforms
45 Northbrook Street, Newbury, Berkshire, RG14 1DT
Part of Chancellors, see every office.
Chancellors's office in Newbury, Berkshire, at 45 Northbrook Street, is rated 4.4 out of 5 across 1,039 reviews on three platforms, including 687 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
Googlethanks for the quickly and friendly service special for Lauren and Thomas, super recommend Chancellors
Hi Igor, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookFantastic Service and kept us updated though the whole process. Highly recommended them. Thanks William & the team!!!
5/5
FacebookOur property has been managed by Francesca Deacon. She has been friendly but professional and extremely prompt in answering any questions or resolving any issues. A pleasure to deal with!
Thank you so much!
5/5
FacebookDealt with Paul Foley who booked an evaluation on my house, very friendly and professional. Great service.
1/5
GoogleHaving driven for an hour, we arrived at the house we were supposed to view but the agent never showed up. Congrats, very professional!NegativeProfessionalism
Hi Musia, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleExcellent and friendly service from Francesca and team at Chancellors when purchasing a property!
5/5
GoogleSince I have had my house on with Chancellors- I have found the staff are really on the ball, helpful and professional. They have really made the experience of selling ones home painless. I am regularly kept updated and am just so impressed with their attention to detail and know that i shall achieve a sale soon and be on my way!!!!
5/5
GoogleA refreshingly professional experience with an agent that was pleasant and attentive, thank you.
Thank you for leaving us this great review Bradley, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleHaving driven for an hour, we arrived at the house we were supposed to view but the agent never showed up. Congrats, very professional!
Hi Musia, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookLauren was extremely helpful and polite. She helped enormously to choose our new home. Thanks Lauren. Paul
4/5
GoogleGood team in Newbury but let down a bit by the head office support and communications could be better. Nevertheless found tenant in time for end of previous let.
Dear Neal, We are very please that the Newbury team were helpful and very sorry to hear about your experience with the head office. Communication is at heart of what we do and any messages left with the team should be returned as soon as possible and we are sorry if you feel this has not always happened. I have passed on your comments to the team to ensure we're doing all we can to meet our usual high standards in this regard. We would appreciate if you could contact seniorsupport@chancellors.co.uk with full details so that we can investigate the issues you've raised here further.
5/5
GoogleI have let my property with Chancellors since October 11. They were quick off the mark (unlike other letting companies) and since the initial introduction, they have consistently done what they said they would do. That's really important to me. Their tenant verification process seems very good - and quick - and I hope to have a long relationship with them.
5/5
GoogleSally has been a complete delight to deal with :immensely helpful and professional.
5/5
FacebookJade Dixon just started managing my rental property. She has been extremely supportive with providing expert service with renting my house out. I would recommend chancellors to anyone.
Thank you for your feedback!
5/5
GoogleVery friendly and welcoming. Amy has provided us with an excellent service. Well done Chancellors!
Thank you Yettham for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleSuperb process. Communication great throughout!
Hi Jonathan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWould recommend speaking with Amy, she was very friendly and helpful on the phone.
Thank you for leaving us this great review Becky, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookFrancesca Deacon manages my apartment and has provided great service. She has been very quick and effective in responding to problems, with clear and effective communication throughout.
Thank you!
5/5
GoogleVery helpful and informative
Hi Greg, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleOverall very helpful and patient.
Thank you Aaron for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookLondon handyman services - domestic & commercial, boiler repairs & installation. electicians, plumbers, paint & decorators. So turn to us when you need help with your home improvement to-do list. We’re always happy to help! Getting the job done wherever, however, no matter how big or small. get a free, no-obligation quote for your next home improvement Call us anytime: 07402212420
1/5
GoogleImpossible to get through to on the phone. They always seem to be in 'meetings'. Does not inspire confidcence that they care about customers.
Thank you for letting us know about this John, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
FacebookHad a conversation with Lee about my requirements for a flat in Finchley. He was really helpful and knowledgeable and made the whole process really easy.
Lee Brenton
5/5
FacebookFrancesca has recently been appointed as my Estate Manager. She has been excellent so far and managed my house issues with efficiency and respect. Many Thanks.
Thank you very much!
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The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Yes. Chancellors won Gold in The Trusted Agent 2026 awards.
