Every review we hold for the Newbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter moving home several times over the last few years. I appreciate how difficult can be to find a good estate agent. However, when we recently sold a property near Newbury, luckily for us, we found a very professional agent at the Newbury branch of Chancellors. If anyone is considering selling I would have no problem in recommending Maxine Hall, working at this branch of Chancellors. She proved to be most helpful and very professional during the process and through to completion. A very good service.
M · 28 July 2019
★★★★★ 5/5
GoogleI've got the opportunity to look for a property to rent in Newbury with Elizabeth Bissessar. I had a lot of questions as I'm from Budapest, Hungary and I've never wanted to rent a flat in the UK before but she's been very helpful and patient during our cooperation which I appreciated a lot. Although I haven't decided whether I would move to the UK and I haven't concluded a contract yet, she advised me to stay in touch with her. I wish everyone to have an agent like Elizabeth as she's working hard to find the most appropriate and best flat for everyone I guess. Regards, Adam
Adam · 28 July 2019
★★★★★ 1/5
FacebookVery dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.
Nagesh · 25 June 2019
★★★★★ 1/5
FacebookThe worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.
Sima · 4 March 2018
Agent replied
Hi Sima, we are very disappointed to read that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this matter for you? Many thanks.
★★★★★ 1/5
FacebookI have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.
Victoria · 26 September 2019
Agent replied
Hi Victoria, we're sorry to hear that you feel disappointed with our customer service. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks and we'll be in touch soon.
★★★★★ 1/5
FacebookAbsolutely horrendous.
If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors.
They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Optimo · 22 September 2020
Agent replied
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
Googlei have been dealing wit lauren and she has been amazing throughout the process. she has mad this experience all the better. she is fantastic and an asset to the team
Vicky · 1 November 2022
Agent replied · 29 July 2023
Hi Vicky, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleBrilliant professional service by Sally and Lawrence, they were patient and really personable with my parents who were selling a house they had lived in for 48 years, wish we had gone with them when first decided to sell. Can’t thank them enough, the move allows more freedom and ease of getting around for my parents and Sally and Lawrence helped make that dream become a reality. Highly recommend and have already to numerous friends looking to move. Thankyou.
Ali · 28 July 2019
★★★★★ 5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Steph · 22 March 2018
Agent replied
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
★★★★★ 5/5
GoogleAmy and Harrison were both very friendly and engaged, both very helpful with a great customer service.
Sabina · 29 July 2022
★★★★★ 5/5
FacebookHad superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)
Caz · 30 November 2017
★★★★★ 5/5
GoogleDeclan was so professional, friendly and helpful. He made our search for our new flat so easy for us and we couldn't have done it without him!! Thanks again Declan!!
Orla · 28 July 2019
★★★★★ 5/5
FacebookEmma Keeley has been extremely efficient in resolving a minor issue. Her problem solving skills are excellent and she is always courteous, logical and efficient. A super asset to Chancellors. Well done Emma
Sue · 25 November 2016
★★★★★ 5/5
FacebookCan't thank Neil Ballard enough for his hard work and commitment to excellent customer service from looking at houses to exchanging contracts. If we ever move again we will be working with Neil.
Kayli · 1 November 2016
★★★★★ 5/5
GoogleYour agent was very friendly and wellcoming and we are looking forward to getting the place its so nice.
LOVEMORE · 24 September 2023
Agent replied · 21 March 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
★★★★★ 5/5
GoogleI went to view a house today and was guided by Brooke in Newbury. She was very good and helpful and was very happy with her service!
Elena · 30 January 2023
Agent replied · 29 July 2023
Hi Elena, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 1/5
FacebookAbsolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service.
Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do.
Plz plz plz do not deal with this company.
You will regret your decision for ever
Samir · 28 September 2017
★★★★★ 5/5
FacebookWe have had the pleasure of dealing with Jayne Morris originally from the Kington branch, who helped us almost 2 years ago with our rental search. She had ideas and inspirations for us, before we even moved in. Nothing was a problem and she would always plan to see us, for viewings, when convenient with myself and my partner.
Since we have lived here, Jayne has always gone above and beyond with helping us and sorting any problems out, highly recommended.
Tessa · 26 September 2017
★★★★★ 5/5
FacebookI was delighted with the excellent service I received from Declan Hartigan at Chancellors. I called one morning on the off chance there were any vacant properties to view that afternoon and he arranged a viewing within a couple hours. I loved the property and was able to make an application in minutes. The entire process has been smooth as Declan has kept me well-informed and immediately answered any queries I've had. Also, the entire process was completed within a week! The help and efficiency I have received from Chancellors has taken the stress away from moving house!
Paige · 8 August 2017
★★★★★ 4/5
GoogleLuke Dixon and his team completed sale of our shared ownership flat within three months of it going on to the market. We used their solicitors too. Very pleased.
Pete · 28 July 2019
★★★★★ 1/5
FacebookI rent a flat via Chancellors and I have not seen people more UNPROFESSIONAL in my whole life. They only care about taking your money at the beginning of the process and making up ridiculous excuses to keep the money of your deposit at the end. NEVER AGAIN!
Guillermo · 29 March 2017
Agent replied
Exactly our experience too. I would never ever deal with this estate agent again. Absolutely disgraceful the way they treat tenants.
★★★★★ 5/5
GoogleI was very impressed with Harrison at the Newbury branch. Highly professional and had all the information I requested to hand and was very informative on the local area. Highly recommend
Caroline · 29 July 2022
Agent replied · 29 July 2023
Thank you for leaving us this great review Caroline, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
FacebookGeorgina Marshall has been excellent over the past few weeks on a number of deals. She's efficient, makes sure matters are progressing and is friendly and approachable. A real credit to Chancellors.
Charlotte · 1 November 2016
★★★★★ 1/5
GoogleI live in Bolton. I'm looking to buy a property in Newbury. Phoned Chancellors on 16th April while in Newbury to get details of a property added on rightmove on 15th April. Newbury office was busy but gentleman who answered call at another office assured me someone would phone back same day before I headed back north. Guess what - no one did. Back in Newbury next week so contacted Newbury office and arranged viewing. Spotted deliberate mistake - they hadn't told me address of property! I have a problem with time of appointment so phoned Newbury office at 4.30ish yesterday to try and reschedule by 30 minutes. Was advised someone would phone me back before they closed. You guessed it - nobody did. Have phoned again today and spoken to lovely lady who was going to message the Newbury office manager to try and help us. Now been waiting 4 hours and no response. Trying to view a property with Chancellors is not easy, trying to sell one through them must be a real challenge. I'm told the internet is the future, so once this review is posted I'll see if I get a good old fashioned phone call but not holding my breath!
Richard · 30 July 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
