Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,034 reviews across 3 platforms
45 Northbrook Street, Newbury, Berkshire, RG14 1DT
Part of Chancellors, see every office.
Chancellors's office in Newbury, Berkshire, at 45 Northbrook Street, is rated 4.4 out of 5 across 1,034 reviews on three platforms, including 680 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
680
Reviews on Google
This office
353
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
This office
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleI had a very helpful estate agent from Chancellors Newbury. Rhys Hughes very patient and assisted me every step of the way until I found the property I was looking for. I highly recommend Chancellors😊 …
Hi Pamela, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleChancellors in Newbury have provided an excellent service in finding us tenants for our flat just outside of Newbury. Their staff have been easy to deal with as well as efficient in arranging viewing's and providing the necessary follow up documentation. Happily use them again.
Hi Sam, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI recently had the pleasure of talking with Harrison from Chancellors in Newbury regarding my property search. Harrison could not have been more helpful in discussing my requirements and clearly knew the market in the area. Very professional and a pleasure to deal with. Sue, Ireland
Thank you Alex for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWilliams our Lettings Negotiator have been very patient and very helpful. For a person who has moved to the country fairly recently it is difficult to find a good rental property however Williams helped us find a suitable property. I highly recommend him and his company.
Thank you Yejji for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe had a viewing yesterday with Bryony and she was amazing! she was very friendly and helpful. She answered all the questions we asked. We were very satisfied with her service. Wishing you all the success Bryony!!
Thank you for this wonderful review Jason. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
1/5
FacebookHorrendous experience in Wycombe. Especially during Covid but even before. The team are really unhelpful, do not listen, and even if you are entitled to help legally they delay it because they work for the landlord who tends to be a big company or corporation with no empathy. Honestly just avoid this company save yourself the grief.
I wish we had looked at this review before we had any dealings with them. Had a very similar experience in Leominster branch. Lettings manager lied to us on many an occasion & was totally unreliable
5/5
GoogleJust want to say a big thank you to Declan Hartigan for making our flat finding experience so simple and stress free. He was extremely approachable and answered any questions we had promptly and honestly. Thanks so much again Declan for being such a professional.
5/5
GoogleI went for a couple of viewings with Brooke and she was amazing, informative, friendly and made the experience very easy going. Wonderful lady 😀 …
Thank you Mollie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleJust want to say a big thank you to Declan Hartigan for making our flat finding experience so simple and stress free. He was extremely approachable and answered any questions we had promptly and honestly. Thanks so much again Declan for being such a professional.
5/5
GooglePhil showed us around two properties in Newbury, he was great to deal with, very accommodating despite us running very late for the property, he was very patient! Would highly recommend!
Thank you Kelly for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI viewed a flat with Brooke this month. She was extremely helpful in answering questions both at the viewing and every step along the way including the application process that followed. She was friendly and supportive. I would recommend her!
Hi Kirsty, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleLawrence and Luke were consistently patient, responsive, supportive and courteous through quite a protracted sale. I really would not hesitate to recommend Chancellors based on this experience. A huge thank you to Lawrence, Luke and the whole team at Chancellors in Newbury!
5/5
GoogleExcellent service and genuine care and transparency from the Newbury team. Many thanks to Luke, Sally and Elizabeth in particular for all of their hard work. It's very refreshing to have an estate agents that you can genuinely trust. I highly recommend.
5/5
FacebookA big thankyou to Sophie Taylor for your great service. Finding a property when I was out of the country is never easy. Sophie was very helpful (and patient I might add) and clear with instructions on what needed to be done. Thankyou !!
5/5
FacebookThank you to Brian Lane who was really helpful. Very professional and knowledgeable
Thank you for the kind words Maggie. Glad to be of help
5/5
GoogleAmy is one of the best agents I have come across. She is professional, responds quickly and is well knowledgeable to the properties she is marketing. Highly recommend!
5/5
FacebookI recently bought a flat through Chancellor in Sunbury. Many thanks to Karl Mchugh and his colleaguyes for their professional services. The purchase took longer than I expected but Karl and his colleagues were very helpful and kept me assured and appraised throughout the process.
5/5
FacebookMade an enquiry on a few viewings recently and dealt with Louise who was a great help. She took away all the stress and did a great job of staying on top of things. Very keen to satisfy, very professional and always comes back quickly.
5/5
FacebookBeen managed for around a year, Francesca is great!
Thank you so much!
1/5
GoogleHorrible agency, I have heard only bad things and I should have listened.. We were booked in for a viewing and one week before that we get a reply to a very old email to say the property was let?? Do better! No idea how you're still functioningNegativeResponsiveness, Quality, Professionalism, Value
Hi Eva, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleWe had the pleasure of dealing with Chancellors who handled the letting of our property extremely professionally. Special mention for both Sue and Callum who were both hyper efficient and provided top quality support and advice. I hope that this will be the beginning of a long and fruitful relationship!PositiveResponsiveness, Professionalism
Thank you David for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookWaiting over a week for a viewing when I am a cash buyer is unacceptable. So is insisting on a BAFO on one house today and not enabling me to view the possible alternate. Staff have little or zero knowledge of the house you are viewing. All In All very very frustrating !!
Thank you for bringing this to our attention Daryl, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
GoogleThe lady I spoke to from the Newbury branch - Sophie, was amazing. Answered all the questions and queries with haste, was able to help overall with the issue i had, and also was pleasurable to speak to. Would recommend.
Hi Olly, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleLauren has been really helpful throughout the rental process, provided everything I needed and took the time the reply to any and all questions. Thank you Lauren
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
