Trusted Agent profile · Newbury
★★★★★
646 reviews across 2 platforms
51 Northbrook Street, Newbury, RG14 1DT
Carter Jonas Rural's office in Newbury, at 51 Northbrook Street, is rated 4.3 out of 5 across 646 reviews on two platforms, including 152 Google reviews rated 4.6.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
TrustpilotHelped me to find a house for me and…
Helped me to find a house for me and three of my friends who were looking for a place in Fulham. They allowed to view the property as and when we needed and were really helpful in the process.
Hello Sophia, thank you leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
5/5
GoogleGreat service and very friendly. Thank you to to the team.
Hi Lee, thank you for your review. It's great to hear that you received such a great service from our Newbury team. Please do not hesitate to contact us if there's anything else that we can help you with.
5/5
TrustpilotCarter Jonas Newbury recommendation
I have used Carter Jonas Newbury twice in 3 years to buy and sell my houses. I would highly recommend their services as an estate agent. Good responsive communication with the office, prompt and helpful staff. I would definitely recommend them.
Thank you for taking the time to write us a review. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotMarlborough Branch are a delightful bunch :)
I have to say that I have had no cause for concern or regret with the Company Branch in Marlborough. They fast-tracked my application allowing me to relocate for a new job without any hassles whatsoever.The Ladies in the Lettings dept are impeccably kind and knowledgeable , arranging viewings and correspondence efficiently. I have found no cause for concern. Of course there are always a few 'teething' issues on moving into a property but nothing that cannot be fixed with a little common sense and a few tools :) I'm saddened to read the other reviews about Carter Jonas and can only hope they are Branch based and not a view of the Company as a whole.
5/5
GoogleThe team at Carter Jonas were excellent during the purchase of the property we were buying through them. It was made more complicated due to lockdown but they were very proactive, helpful and responsive throughout the whole process. I have no doubt the move would not have happened without their support, suggestions and flexibility. If ever we need an estate agent they will be our first port of call. Cant recommend highly enough.
5/5
TrustpilotFulham flat
Professional and accurate valuation, and we achieved our asking price in a difficult market. Thereafter we had friendly and effiicent support to a successful completion. We thoroughly recommend CarterJonas. Many thanks.
Hello. Thank you for taking the time to leave us a review. We're so glad we were able to help you with the successful sale of your home. Please don't hesitate to reach out in future if we can help with anything else.
5/5
Google(November 17) had a tenant leave. Carter Jonas have been VERY helpful and co operative in finding a new tenant. Although it has been over Christmas, CJ have found a new tenant and today (12th Jan 18) they took possession. The whole process was simplified, by CJ explaing what is required of Landlord, and assisting in suggesting suitable contractors for works required. All in all, I will be continuing to use CJ and have and will recommend CJ. The three persons involved, and I hope continue to be involved in the future, were, in no particular order, Monika, Catherine and Sarah. Very helpful and welcoming every time I contacted them. Either in the Office, email or telephone.
1/5
TrustpilotTHEY WOULD KILL ONLY FOR LANDLORDS ( WHO CARES ABOUT TENANTS?)
They only value landlords and they treat tenants like we are beggers. Utterly obnoxious and unacceptable. You will learn in time real estate agents when you begin losing
Hi Helin, we're sorry to read your review. If you would like to provide some more details about your situation to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you. Thank you.
5/5
TrustpilotWayland Ward-Smith and Mandy Jacobs…
Wayland Ward-Smith and Mandy Jacobs from the Fulham Palace Road Branch dealt with the sale of our home, and the process was very professional and efficient from start to finish.
Hi Jackie, thank you for your review for our Fulham team. We're so glad to have been able to help you with the successful sale of your home. Please do let us know if there's anything that we can help you with in the future.
5/5
GoogleExcellent service from valuation to completion. Have already been recommending Carter Jonas to friends. Thank you to everyone I dealt with, especially Andrew Maddock for keeping me calm!
5/5
TrustpilotTop class service
Excellent experience from initial negotiations and discussions through to exchange of contracts and to final completion of the sale. Very pleased we partnered with Carter Jonas for our property sale
Hello, thank you for taking the time to write us a review. We're so glad to hear we were able to help you with the sale of your home. Please don't hesitate to contact us in the future.
5/5
GoogleCarter Jonas has been the perfect partner to find our next home. They are a professional team willing to help anytime. The letting process was smooth and easy. We highly recommend to use them!
Hi Enrique, thanks for taking the time to leave us such a lovely review - we're always happy to hear from a happy client! If you ever need us again, you know where we are.
5/5
Google5 star service. We dealt with Andrew and his team for our recent house sale. They were responsive, honest and professional. We would certainly use them again.
5/5
TrustpilotThe team at Carter Jonas were…
The team at Carter Jonas were professional and efficient in selling my mothers house. We are grateful for their services and would recommend them.
Hi Christine, thank you for your review. We are so glad that our team were able to assist you and your mother with her sale. Do get in contact if we can help you with anything else a all.
1/5
GoogleWe were involved with this company as perspective tenants. When we called to view a particular property we had to wait 4 days to see it. DH saw it on his own and really liked it and so I went the next day. We had some concerns over safety as we have small children -open ponds, narrow pathways round the house with at least a 2ft drop onto concrete and a balcony where the spindles had rotted through. The agent didn't seem to know much -is there a septic tank, do the fires work?? Our questions and concerns needed to be addressed to the owner and we waited a day for a response. We replied with an offer and waited almost two days. When we called up, we found that the agent had gone on holiday and no one picked up her e-mails and they let the house out from under us!! Even though we'd seen it twice and were negotiating on the things we wanted sorted they didn't even call to let us know there was another interested party! Shoddy, underhand, disorganised and their fees most certainly are not justified. If you're a landlord, beware how off putting they are to prospective tenants. Tenants -don't expect to be treated fairly.
5/5
TrustpilotSimple communication with Seline
Simple communication with Seline, all done whilst we were on holiday. Thank you for managing our expectations and prompt replies.All the best
Hi Karinel, thank you for your review. It's great to hear that you have had such a positive experience with Carter Jonas, and with Seline in particular. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotThanks Carter Jonas
Thanks Carter Jonas . A great team, great team leader :Igor , great team member : Sam, Ana. They given me lots of hleps .
Hi Cindy, thank you for your review. We are so pleased that you are happy with the service provided to you by our team in Fulham. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
5/5
TrustpilotI have recently dealt with the Oxford…
I have recently dealt with the Oxford office in respect of a letting. The team were polite, efficient and very friendly throughout the client on boarding process. I would recommend this company to any prospective customer.
Hello Martin, thank you for taking the time to leave us such positive feedback. We pride ourselves in making a complicated process simple for our clients. Please do not hesitate to contact us in the future.
5/5
GoogleMy boyfriend and I have just rented our first flat together through Carter Jonas. They are one of the best estate agents I have ever come across. They are friendly and helpful, they always respond quickly and the whole process of renting (references, contracts etc) is very efficient and can all be done online easily. We are very happy with their service so far and hope to deal with them when we one day buy a house!
5/5
TrustpilotA great experience with the Mayfair office
I had such a great experience with Carter Jonas in Mayfair during my recent search. In particular with Kate who was so helpful through out the process!
Hi Daisy, thank you for your review for our Mayfair team. Please don't hesitate to contact us if there's anything else we can help you with in the future.
5/5
GoogleEverybody was very professional and the service we received was excellent, I cant recommend the Newbury team high enough, thank you!
3/5
GoogleIt was all fine untill it was time to move out. Agent went on holiday and noone deal with my case for a week. Not the best service I received.
5/5
TrustpilotIt's always a pleasure dealing with…
It's always a pleasure dealing with Carter Jonas and in particular, Jessica - they're communication is excellent, they are polite and extremely professional. I would recommend them to anyone looking for the services Carter Jonas offer.
Hello Roland, thank you for taking the write such a positive review. We are happy to have helped. Please do not hesitate to contact us in the future.
5/5
TrustpilotVery impressed and will use again
I have just dealt with Carter Jones Lettings, Mayfair and what a pleasant experience from start to finish. I was given regular updates, polite mannerism and excellent customer service, very impressed overall and will use again.Jennifer
Hello Jennifer, thank you for taking the time to write us such positive feedback. Our team are always pleased to hear how we have supported our clients. Please do not hesitate to contact us in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carter Jonas Rural's Newbury office has 646 reviews across two platforms: 152 on Google, 494 on Trustpilot (across the whole business).
Carter Jonas Rural Newbury is rated 4.3 out of 5 across all 646 reviews, and 4.6 out of 5 on Google from 152 reviews.
Carter Jonas Rural Newbury, 51 Northbrook Street, Newbury, RG14 1DT.
