Every review we hold for the Newbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTheir letting team that we dealt with…
Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.
Htet · 27 October 2021
Agent replied · 12 June 2024
Hello Htet, thank you for taking the time to write a review for us. We pride ourselves in making an often complicated process simple our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleWe dealt with Rubert when looking for a new home. We found him to be honest, professional and very personable; a credit to his industry. Sadly we lost out on the property but would not hesitate to use Cater Jonas in the future.
Regards
Karl · 14 June 2019
★★★★★ 5/5
TrustpilotSmooth sale through Carter Jonas
We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office.Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property.
Ed · 8 October 2022
Agent replied · 12 June 2024
Hi Ed, thank you for your review for Wayland and our Fulham team. We're delighted to have been able to help with the sale of your home. Do let us know if we can help you with anything in the future.
★★★★★ 5/5
TrustpilotI found dealing with Alison Norton on…
I found dealing with Alison Norton on the purchase of the property very professional.
Andrew · 26 September 2024
Agent replied · 22 October 2024
Hi Andrew, thank you for your review. It's great to hear that you were so impressed with the professional service provided to you by Alison. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
TrustpilotA pleasant experience
We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.
Ricky · 20 October 2021
Agent replied · 12 June 2024
Hello Ricky, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotExcellent letting agents.
The Carter Jonas team manage the letting on our house as we have temporarily relocated overseas. They have been excellent. The whole team is very professional and dedicated, looking after both the interests of the landlord and tenants. I would highly recommend.
SSF · 3 December 2022
Agent replied · 12 June 2024
Hello, thank you for your review. We're delighted to have been able to help you with the letting of your home. Please don't hesitate to let us know if there's anything else we can help you with.
★★★★★ 1/5
TrustpilotUP THERE IN THE WORST AGENTS
UP THERE IN THE WORST AGENTS! CARTER JONAS WORKS FOR THE LANDLORD, NOT THE TENANT! CARTER JONAS DON'T GIVE A TOSS ABOUT THE TENANT. ALL ABOUT THEIR COMMISSION!!! BREACH OF CONTRACT, CONSTANT EXCUSES!!!
GAL · 4 September 2023
Agent replied · 12 June 2024
Hello. We're sorry to hear about your experience with us. If you would like to provide some further information, please email feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you.
★★★★★ 5/5
TrustpilotWhite Hart Lane specifically
White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T
Tim · 30 May 2021
Agent replied · 12 June 2024
Hello Tim, thank you for taking the time to write us such a positive review. We are always happy to hear how well we have supported our clients. We are very happy to have helped!
★★★★★ 1/5
TrustpilotTerrible moving out process
Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
SO · 5 August 2024
Agent replied · 22 October 2024
Hello, we are sorry to read your review. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
★★★★★ 5/5
TrustpilotReview of Lettings and property management - Bishop’s Park teams, Fulham
My experience with both the Lettings team and Property management team in Fulham (Bishops Park branch) over the past 3 years has been nothing but good. All staff, especially the managers, are a delight to work with and are very knowledgeable and responsive and flexible to need. I can highly recommend them.
Ann · 12 May 2021
Agent replied · 12 June 2024
Hello Ann, thanks for taking the time to leave such wonderful feedback - we're very happy to have helped!
★★★★★ 5/5
TrustpilotVery good company
We rented a property through Carter Jonas in Barnes, never having used this particular company before. We were immediately impressed with the entire team, their professionalism and personable manner. Having now vacated the property, the whole process was seamless and unobtrusive, with viewings arranged whilst we were still resident at the property made incredibly easy and convenient. Aileen has assisted us throughout this process and has communicated amiably and very efficiently throughout our tenancy. We would not hesitate to use Carter Jonas again to buy or rent a property.
Craig · 20 January 2022
★★★★★ 5/5
GoogleI have been dealing with Carter Jonas from the last 4 years., especially
Chalmers Jessica , Sarah and her team who are very responsive , helpful in finding the suitable house for me and handling Fault escalation. I congratulate …
Nanz · 16 April 2020
★★★★★ 5/5
TrustpilotWe had very good service from Carter…
We had very good service from Carter Jonas when recently using this company with our rental property.My only comment would be that a little more knowledge of the area and amenities would have been more helpful.
Philippa · 30 April 2023
Agent replied · 12 June 2024
Hi Philippa, thank you for your review. We are so pleased that we were able to help you with your rental property. Please do get in contact if we can help you with anything else at all.
★★★★★ 5/5
TrustpilotKnowledgable and very helpful
Knowledgable and very helpful and always good to be able to deal with the same person each time which provides a great service.
HM · 9 March 2024
Agent replied · 12 June 2024
Hello, thank you for your review. We are so pleased to hear that you have had such a positive experience with Carter Jonas. Please do not hesitate to get in touch if there's anything else that we can help you with.
★★★★★ 5/5
Trustpilothighly recommend
I would not hesitate to highly recommend Ed Westmacott and the Carter Jonas team to anyone looking for the best estate agent to market their property and closely manage the whole sale process throughout. Throughout the entire process Ed remained very proactive, supportive and communicative.
JC · 16 May 2022
Agent replied · 12 June 2024
Hello, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we support our clients. We are happy to have helped!
★★★★★ 5/5
GoogleDid a great job of getting us a buyer during the challenging times of the pandemic. Gave a realistic valuation of our property and worked very hard for us. Big thanks to Ed, Andrew, Izzy and Rupert as well as the rest of the team for getting us over the line.
Ian · 16 April 2021
Agent replied · 12 June 2024
Hi Ian, thanks for taking the time to leave feedback - our teams always love to hear form a happy customer! Glad we could help in these interesting times - you know where we are if you need us again.
★★★★★ 5/5
TrustpilotA satisfied customer...
I chose Carter Jonas due to their expertise in selling equestrian properties and I wasn't disappointed. Rupert guided me through the whole process from start to finish and he was always on the end of the phone to give advice. I have no hesitation in recommending Carter Jonas.
Linda · 8 October 2021
Agent replied · 12 June 2024
Hello Linda, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us again in the future.
★★★★★ 5/5
GoogleRented a property through Carter Jonas recently and can honestly say the service was fantastic throughout. Clear and quick communications and kept the process on track from start to finish. Thank you very much!! B&A
BDR · 16 April 2023
Agent replied · 12 June 2024
Hello, thank you for you review. We're so glad to have been able to help you with the process of renting your new home. Do let us know if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotHighly professional and gets things done!
Mandy provided us with excellent service in our recent sale. She went over and above duty and provided regular updates, sound advice and reassurance in a very stressful situation. We highly recommend Carter Jonas (Fulham)!
Ann · 22 March 2023
Agent replied · 12 June 2024
Hi Ann, thanks so much for your review. We are delighted to here how well Mandy has supported you throughout your recent sale. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 5/5
TrustpilotHelpful and responsive estate agent
Carter Jonas (Newbury) are fantastic to deal with. As a buyer, they have been very helpful in arranging convenient viewings. They have been proactive with following up rapidly. The service from Edward and Rupert in particular was fantastic. I would definitely use them again.
Thomas · 23 March 2022
Agent replied · 12 June 2024
Hi Thomas, thank you for leaving us a review. Our team are always pleased to hear how we have supported our clients. We are happy to have helped!
★★★★★ 4/5
GoogleEd, Rupert and the team at Carter Jonas were so helpful in the process of selling our house from beginning to end. We were grateful to have their expertise and support through all the ups and downs!
Olivia · 16 April 2020
★★★★★ 4/5
GoogleI have moved to a new house a few months ago with a friend and Carter Jonas has been very helpful throughout! Always quick to deal with our queries, to find solutions and to help us throughout. Its service has been much appreciated.
Diogo · 16 April 2022
Agent replied · 12 June 2024
Hi Diogo, thanks for taking the time to leave a review - we're very happy to have helped.
★★★★★ 5/5
TrustpilotWould highly recommend Carter Jonas
Would highly recommend Carter Jonas, we have had an amazing experience with Maddy Peris who works in the Oxford branch. She has been so helpful and professional, and is always there to help with any queries we have had. She is an Asset to Carter Jonas!!
Jon · 14 October 2021
Agent replied · 12 June 2024
Hello Jon, thank you for leaving us some feedback. Our team are always happy to learn how we have supported our clients. Do not hesitate to contact us again.
★★★★★ 5/5
TrustpilotExcellent
Excellent, a very good, helpful service.
Rupert · 6 November 2024
Agent replied · 25 December 2024
Hi Rupert, thank you for your positive star rating! We are so pleased to hear that you received such an excellent service. Please do let us know if there's anything else we can do for you.
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