Trusted Agent profile · New Mills
★★★★★
227 reviews across 2 platforms
2 Union Road, New Mills, SK22 3ES
Part of Jordan Fishwick, see every office.
Jordan Fishwick's office in New Mills, at 2 Union Road, is rated 3.9 out of 5 across 227 reviews on two platforms, including 51 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Jordan Fishwick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near New Mills.
Every review we hold for the New Mills office, from every platform, shown as written. First names only.
5/5
GoogleElizabeth, Paul and the team at Jordan Fishwick are fantastic. They helped us with a sale and a purchase and were excellent throughout the process. They were responsive and helpful whilst managing everyone involved really effectively. Nothing was too much trouble and they gave us peace of mind during a potentially stressful time. 100% recommended.
5/5
TrustpilotI want to enthuse about the…
I want to enthuse about the professionalism, diligence and attention to detail from Joely in the property management division. She goes the extra mile, is uber organised and proficient across all aspects of her role. Thanks for your excellent support in helping me rent out our property and handholding me during the whole process. One to watch!
that's lovely to hear about Joely, thank you
5/5
TrustpilotEasy breezy
We found our current rental property through Jordan Fishwick in Didsbury and the whole process was a breeze!! Alishea was so helpful and friendly and helped us find a gorgeous flat within our price range. We absolutely love it and our faith is restored in bigger letting agents after some pretty horrific past experiences. Thank you Alishea :-) x
5/5
TrustpilotExcellent Service
We have recently sold our house with Jordan Fishwick. The service has been amazing, all staff are very professional, prompt responses to all correspondences. Harriett especially has gone above and beyond, very approachable, professional, exceptionally thorough at her job. We have previously used Jordan & Fishwick and would definitely recommend. Thank you
1/5
TrustpilotSTUDENT RENTERS AVOID
We rented a house with Jordanfishwick for a year from July 2023- July 2024. We arranged for a time for our keys to be picked up and when arriving at the agency, they told us they didn’t have our keys and to go to the house and someone would give us our keys there. Got to the property, no one was there and was charged an extra fee by the moving van company as we had to wait around for their mistake. After living in the property for a month or so we noticed that there we fleas and we were being bitten despite not owning pets. When we brought this to their attention they couldn’t care less about it and even tried telling us it was our fault and we “must” have pets. A few weeks after that we discovered mice in the property which must’ve been the cause for the fleas. Again no interest. Small things such as loose taps and inspections were fine but if we ever called up and asked to speak to our property manager he was always rude and arrogant. Clearly thought just because we’re students we must be trouble and therefore thought the way we were spoken to and even written too was very passive aggressive and not needed. At the end of our tenancy we had our inspection and out check out inventory where it stated the property did not need a deep clean. We then got a lovely bill through asking for £400 in cleaning fees despite this. We disputed and only had to pay £115 as we left the property in a state as to how it was when we moved in. Clean maybe a few moving boxes left behind and that was all. They just seem to want money out of students and put no care into keeping everyone satisfied.
5/5
GoogleMy 5 stars go mostly to Elizabeth for being proactive and very responsive all the way through the process. Anytime I sent out an email she had replied within minutes. If I ever decide to sell my property I will definitely go with Elizabeth
1/5
TrustpilotAgent to one of the worst landlords…
Agent to one of the worst landlords I've ever experienced. Said they worked for the landlord and not us. Well they wouldnt have renters for the landlords if that's how think. Incessant phone calls when we were moving out - we wanted to buy the house we rented, got told we had first refusal if it went up for sale. Finally after asking 5 times over 3 years if we could buy it, we let the landlord know we were moving and magically it went up for sale. Jordan fishwick advertised it so overpriced they only got 1 viewing in a year and ended up putting it back up for rent - for 200 more than welcome wanted it for! With no improvement, lack of insulation, falling apart brick work, mouldy shed, rats next door, no parking, no garden, bathroom floor leaking for £925 a month!!! Outrageous. House in question was 6 Chadkirk Cottages. Would not recommend renting with original landlords Sefton Bleasefale and would barter down price to the 700 we were paying (it's a 1 bedroom house!)
5/5
TrustpilotAll the staff were really helpful
All the staff were really helpful, went above and beyond.
5/5
GoogleThe whole team were amazing during our purchase! There were constant updates and they all went above and beyond to get the purchase over the line. Elizabeth was especially amazing throughout the process. Thankyou! Caleb and Sadie
1/5
TrustpilotShambolic
Shambolic. Sent confirmation email of viewings to the wrong email address (which was copied wrong by them from Rightmove). Then when we showed up, both houses had Sold signs outside with nobody there to meet us for the viewing. The next day had the audacity to call and complain for not showing up to the viewings!
5/5
TrustpilotWe used a Jordan Fishwick after our…
We used Jordan Fishwick after our landlord switched management company, the transfer process was very promptly and professionally handled by our contacts at the company Joely and Yasmine, who were both very helpful and polite during the transfer and our eventual moving out of the property.
lovely to hear you received a good service, thanks for letting us know
5/5
TrustpilotGreat experience of purchasing a house!
My partner and I have just purchased a property through Jordan Fishwick and Richard Peck was excellent. His communication was clear and he was always honest with me - even when it was something I didn’t want to hear, which is really important to me. I would recommend Jordan Fishwick and particularly Richard to friends and family
5/5
GoogleI recently purchased a property Jordan Fishwick were selling.. I've moved and purchased a few properties over the years but I can honestly say Jordan Fishwick has been the best estate agents I have ever dealt with. Always available on the phone or in the branch. They helped a lot with all the associated admin regarding the sale and purchase. Lovely staff, polite and professional, would highly recommend 😊
1/5
TrustpilotPoor customer service, unprofessional. Not worth the money
Used Jordan Fishwick to sell my house - what a mistake. Left 2 external doors unlocked after doing viewings. Even having 20 min appointments for viewings, they didn't show people anything in the house and just let them wander around. Didn't bother to stay for all the viewing appointments and never made the video house tour that was promised.Completely unprofessional attitude. Rude staff who hung up mid sentence. Could not recommend and would never use again. Didn't do their job and very unimpressed by the customer service (or lack thereof).
Hello, we are very sorry to hear about your experience. Would you be able to let us know which office you used so that we can look into this. Many thanks
5/5
TrustpilotEmanuel was friendly and helpful…
Emanuel was friendly and helpful throughout the whole process. Responded quickly to emails and was able to answer all of our queries. Thank you!
5/5
GoogleFrom day one until completion Elizabeth and all the team at Jordan Fiswick's have been excellent. Their experience and knowledge has proved invaluable in guiding us through the process. We would highly recommend them using them.
5/5
GoogleAfter making the decision to move back from years of city living to reconnect with family and friends from my youth, I gingerly dipped one foot into the New Mills housing market. I unexpectedly found my dream house on my first view with the …
5/5
TrustpilotThis was the first property I bought…
This was the first property I bought but it was made a lot less daunting by the Jordan Fishwick team, who were always friendly and helpful to a fault. I want to give a special thanks to Maura who was always on hand to help and made what was quite a long and stressful sales process a lot easier for me.
1/5
TrustpilotAvoid at all costs
Jordan Fishwick managed our property for 4+ years and while it was good to begin with and we had attentive service it quickly declined and we had incredibly poor service. They are very quick to request money from you and encourage you to sign a contract but they absolutely will not fix any maintenance problems, even if you complain multiple times. If you end up getting Stefan Bowers as your property manager then god help you because the man is about as useless as a chocolate teapot and will not reply to any of your emails. If he does reply to your email he is aggressive and completely illiterate - good luck. Avoid these estate agents at all cost.
5/5
GoogleExcellent. I just concluded a very challenging purchase and sale, which only succeeded because of Elizabeth's hard work. She was endlessly helpful, picking up where other agents and solicitors in the chain were failing, and remaining …
4/5
GoogleThis was my first time moving in 25 years, so I needed some hand holding, which I got from Elizabeth. She was always available, and responded quickly to any questions I had, liaising with myself, the owners of the house I was purchasing, and my buyer. The whole team at Jordan Fishwick are very professional, and the few times I went into the office I was welcomed and treated with courtesy
1/5
TrustpilotRude, deceitful and patronising
I contacted them to arrange a viewing to buy a flat. They asked for a mortgage in principle or proof of cash(?!?) just to book a viewing! - nonsense and unprofessionalMore importantly, the person on the phone was entirely rude, unprofessional, patronising and I honestly believe racist. To add to that they were also full of lies saying that all agencies need mortgage in principle to arrange a viewing. - I've personally had several viewings now and in the past without a decision in principle.Maybe they were having a bad day but honestly I would never trust this person and consequently the agency to handle such a transaction for me. If I were someone considering selling or letting with them, I'd stay clear. - hope this reaches people and the agency to improve their service.
5/5
TrustpilotThey are really helpful and friendly
They are really helpful and friendly. May Trigg was especially good, she took care of us and gave us so much help
5/5
GoogleExcellent service from Elizabeth and the team at New Mills. Our best experience with an estate agent. They were very helpful from the start of the process until the (very stressful) move. Highly recommended.
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Tell us what you need and we'll put you in touch. Jordan Fishwick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near New Mills.
