Trusted Agent profile · New Mills
★★★★★
227 reviews across 2 platforms
2 Union Road, New Mills, SK22 3ES
Part of Jordan Fishwick, see every office.
Jordan Fishwick's office in New Mills, at 2 Union Road, is rated 3.9 out of 5 across 227 reviews on two platforms, including 51 Google reviews rated 5.0.
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Every review we hold for the New Mills office, from every platform, shown as written. First names only.
1/5
TrustpilotIt was a very unprofessional agency
It was a very unprofessional agency. They refused to support my sister-in-law in informing the landlord about the damages in the house. They forced me to pay for one full year of rent for the lady. She has been so depressed and frustrated. The house has a leaking bathroom and a terrible basement. They refused to allow me to access the Landlord.
5/5
TrustpilotJoely Brookes
Just like to mention the great help I get from Joely Brooke’s . Responds so quickly to my emails and has always been there for any advice . Just so helpful . Amanda .
Thank you for taking the time to write your review, it's much appreciated
5/5
TrustpilotJordan Fishwick has managed our…
Jordan Fishwick has managed our properties for more than 20 years and they have always been helpful and proactive in sorting out issues. Our current property manager, Joely Brooks, continues to provide an excellent service.
Thank you for your kind feedback!
5/5
TrustpilotThe extra mile
Jordan Fishwick went the extra mile to get our purchase over the line. Can't praise them enough for their hard work on our behalf.
5/5
TrustpilotExcellent service from Jordan Fishwick
The service has been consistently excellent from Jordan Fishwick. Our Property Manager, Kat Walker, has been attentive, professional and responsive to all our needs. Her dedication has made our renting experience smooth and pleasant.
thank you for taking the time to give us your feed back. It's much appreciated
5/5
GoogleGeorgia was amazing, within a week of showing us around a rental property, we were moving in. Georgia was there with help and support every step of the way. Many thanks 😊 …
5/5
TrustpilotI have recently ended a 4 year tenancy…
I have recently ended a 4 year tenancy at a property managed by Jordan Fishwick and the whole process was taken care of efficiently by Joely from start to finish. I couldn't have asked for a better letting agent throughout my time in the rental property as any issues were dealt with quickly and without issue.
1/5
TrustpilotIf I could score zero stars for this…
If I could score zero stars for this company then I would. Total lack of care from a tenants perspective. From a landlords perspective not great either as the workmen they send are not specialist - ie sending a general handyman to paint over damp - it still showed as the paint was runny as water.I couldnt move in on the day I had paid to as the house hadnt been cleaned and the boiler was broken.On move out the experience got worse. The house was left immaculate yet they took £75 to clean the worlds smallest bathroom (only a shower no bath) and £105 to pull up some weeds on the front drive and trim a bush.Terrible experience, made to feel like a 2nd class citizen. AVOID
5/5
TrustpilotJordan Fishwick made the renting easy!
Jordan Fishwick made the renting process as quick and easy as possible. Enjoyed their customer service very much. If I had any issues to be raised they were dealt with quickly and appropriately. The team at JF, especially - Joely Brooks and Jack Wood have been a massive help in having me moving in and out! So thank you!
5/5
TrustpilotJoely Brooks review
Joely has always been a consummate professional, handling queries in a respectable andcourteous manner. As a member of the Jordan Fishwick team, she is a pleasure to work with.
thank you for your feedback
1/5
TrustpilotLANDLORDS BEWARE
LANDLORDS BEWARE. They treat tenants terribly but most importantly are NOT good property managers. They do not carry out end of tenancy cleaning/repairs (which you assume are done for the amount you pay them) and just hope the new tenant doesn't notice. If the new tenant does notice you are drawn in to battle with them as to who pays for what when these guys should have been sorting this to begin with. The property I was involved with had a bailiff threatening to knock the doors down for a tenant that had left years ago - no help and can only imagine who'd have footed the bill for new doors. I've been a tenant and a landlord for years, I wouldn't go near this bunch ever gain. Also - staff at DIRECTOR level are incapable of handling GDPR issues.
5/5
GoogleI cannot praise Jordan Fishwick New Mills enough! Elizabeth and Phoebe have been exceptional in there help through what was not a straight forward buy/sale. I would highly recommend using them .
1/5
TrustpilotThis company trats tenants very poorly
This company trats tenants very poorly, expects people to just accepts rent increase 10 days prior the end of the lease!!! and now is the second year in a row that's been doing that. Don't trust them, no matter how hard you'll stress the fact that tenants need at least 2-3 months notice for actining on a rent increase, they will defend the rights of the landloard and disregard the community.During these difficult times I'd expect a company like this to care about the community instead of just business but I guess this isn't the case.
5/5
GoogleElizabeth Hart from Jordan Fishwick made our house sale a joy (even during the times it was very painful). She is smart, knowledgeable and when needed…a force to be reckoned with. Elizabeth, is a powerful person to have on your side during a process you need it the most. Kind, warm and genuinely brilliant at her job.
1/5
TrustpilotThis Estate Agent (Chorlton branch)…
This Estate Agent (Chorlton branch) allows gazumping after an offer has been accepted and buyer has agreed to proceed. They say they would allow this up to Exchange day! They do not give you the truth of the situation. I had to squeeze the information out of the sales director!! I would not trust this estate agent. Although gazumping is not illegal in the UK, it is completely unethical and professionally unacceptable!
1/5
TrustpilotTenancy Application Fraud Perpetrators
This company participates in Tenancy Application Fraud by knowingly making false statements in the tenancy application without the knowledge or consent of the landlord. As a matter of unequivocal fact, Jordan Fishwick and HomeLet UK made false statements by claiming an applicant had a landlord when he did not. Claiming an applicant was a private tenant when he was not and accepting the same NI and Payroll number for the applicant as was provided for the financial referee and accepting the same mobile number for the applicant as was taken for the fake landlord all for the purpose of processing a Fraudulent Tenancy Application.This company also complied with instructions from HomeLet UK the referencing company who are supposed to be fighting Tenancy Application Fraud not to request proof of employment or proof of income from the applicant yet somehow an apparent payslip was uploaded to the Case Log when it did not even exist because a copy could not even be provided to the landlord after HomeLet UK said they gave it back to Jordan Fishwick while Jordan Fishwick insisted, they never received any payslip from the applicant. These two companies Jordan Fishwick are the facilitators of Tenancy application fraud and HomeLet UK were also complicit in accepting as the conditional proof of address an unauthorized NHS letter inviting the applicant to take part in a survey. When asked why this unauthorized document was accepted HomeLet and Jordan Fishwick said it was accepted because the applicant "didn't have anything else" so they did not refer it to their underwriters. So, there you have it, and this is just the tip of the iceberg to what these two agents did. The rental has since been severely damaged not to mention no rent has been paid for the last 6 months and because the tenant was allowed to make anticipatory breech of the AST by telling Jordan Fishwick and HomeLet that he planned to find a home in the Uk as well as abroad and this was not disclosed to the landlord, the Tenant hasn't been living in the property causing a pipe to burst causing tens of thousands of pounds worth of damage. Jordan Fishwick also tried to retrospectively change the terms the agreement (more fraud) to remove their obvious liability. The police are now involved because this tenant has apparently stolen furniture from the fully furnished rental. This case is going all the way to the civil and criminal courts and all those associated with protecting these fraudsters will be named and shamed in the process. If this is post is not genuine as it has previously been claimed, then I challenged Jordan Fishwick and HomeLet to sue me for defamation. I'll be taking a screenshot and copy of this post in case I have to repost it elsewhere.
5/5
TrustpilotOver and Above!
First time buyer. Should have been easy but ended up being a very long, drawn out process. Had it not been for the Chorlton branch at Jordon Fishwick (Stuart for the first 5 months and Maura who took over during a difficult exchange & completion) I think we would have given up. We were guided and helped through to a successful conclusion! Would not hesitate in recommending this company.
5/5
TrustpilotI’m really so happy with Jordan…
I’m really so happy with Jordan fishwick. Mostly from team member Joely. She’s everytime ready to help about my property. Recommend to everyone.
thank you for your comments
1/5
TrustpilotJust a nightmare
Just a nightmare, they treat tenants like pure dirt even though their staff definitely rent as well... It's laughable really but expected from a bunch of uneducated jobsworths - check the website to see the state of the type of people you have to deal with!
5/5
TrustpilotJoely deals with any issues efficiently…
Joely deals with any issues efficiently and helpfully and the firm are prompt in replying to any emails or calls, which is really helpful.
thank you for taking the time to share your feedback, much appreciated
5/5
TrustpilotA really positive and pleasant…
A really positive and pleasant experience . Saffron did a professional job and it was a pleasure to meet her .
thank you for taking the time to share your thoughts, it's appreciated
1/5
TrustpilotUnsolicited Marketing Emails
Inquiries about a property via Right-Move and was spammed with unsolicited marketing material from Jordan Fishwich.Emailed to state that a prospective client must provide confirmation of their subscription before receiving marketing material, as outlined by the ICO.Received blunt replies from the so-called director "Martin" that stated I agreed to Right Moves Terms of Use.I agreed although this does not cover them obtaining and using my information for such purposes. Had Right-Move emailed me directly, this would not have been an issue.Right Moves' terms of use clearly state that permission is not given to third-party companies to use this data for marketing purposes and site users have the option to opt-out of direct marketing.Martin Refused to acknowledge their breach of GDPR, so I have escalated my complaint to the attention of the ICO.I suggest they employ a compliance department to ensure they are adhering to data protection legislation.
1/5
TrustpilotBeware potential renters
Beware potential renters. On viewing a property, shown around by Debbie, she initially apologised for the state of the property explaining that the landlady was aware and that the property would be fully redecorated and professionally cleaned before I took possession. I moved into a house that had not been in any way decorated and I had to clean and clean, including cleaning the previous tenant's excrement from the toilet. Additionally the property was advertised as unfurnished but I was made to accept and store several items belonging to the owner.On trying to resolve issues later in the tenancy (not managed by Jordan Fishwick but by the owner), Debbie sided with the landlord and said that the condition of the house was perfectly acceptable.So beware that when you are viewing, especially if you are a first time renter in a desperate position as I was, the estate agents will say anything to get the property let.At the end of my tenancy, still getting emails from Jordan Fishwick about viewings, I wrote a very polite email to Debbie to explain I was no longer in residence - I got a very curt reply with no word of thanks.Very poor customer service with Debbie all round although every dealing I had with Jordan in the same team was very good (he just didn't really have anything much to do with my tenancy)
1/5
TrustpilotWhoever grows up wanting to be an…
Whoever grows up wanting to be an estate agent...Awful experience renting with Jordan Fishwick, I don't know if they're deliberately awful or just stupid.. it's pretty clear when you go into the office and meet them.Pointless deposit disputes, useless engagement and a few GDPR breaches...
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Tell us what you need and we'll put you in touch. Jordan Fishwick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near New Mills.
