Jordan Fishwick New Mills reviews

★★★★★ 1/5

Trustpilot

Beware potential renters

Beware potential renters. On viewing a property, shown around by Debbie, she initially apologised for the state of the property explaining that the landlady was aware and that the property would be fully redecorated and professionally cleaned before I took possession. I moved into a house that had not been in any way decorated and I had to clean and clean, including cleaning the previous tenant's excrement from the toilet. Additionally the property was advertised as unfurnished but I was made to accept and store several items belonging to the owner.On trying to resolve issues later in the tenancy (not managed by Jordan Fishwick but by the owner), Debbie sided with the landlord and said that the condition of the house was perfectly acceptable.So beware that when you are viewing, especially if you are a first time renter in a desperate position as I was, the estate agents will say anything to get the property let.At the end of my tenancy, still getting emails from Jordan Fishwick about viewings, I wrote a very polite email to Debbie to explain I was no longer in residence - I got a very curt reply with no word of thanks.Very poor customer service with Debbie all round although every dealing I had with Jordan in the same team was very good (he just didn't really have anything much to do with my tenancy)

Sue · 4 July 2022

★★★★★ 5/5

Trustpilot

A quick and efficient experience

A quick and efficient experience. Joely in particular was extremely helpful in giving me all the information I needed. Definitely recommend.

Daisy · 3 July 2024

★★★★★ 5/5

Trustpilot

Although there were difficulties at…

Although there were difficulties at times Jordan Fishwick and in particular Broghan Wilson sorted everything out very quickly for us as well as Lucy and Simon.. Full marks.

PAUL · 11 November 2022

★★★★★ 5/5

Trustpilot

Friendly and efficient

Friendly and efficient. Always available when you call. Very proactive and good communication throughout. Would recommend.

Rachel · 15 October 2025

★★★★★ 5/5

Trustpilot

Purchase of a House

Recently we bought a house from Jordan Fishwick and the seller’s estate agent, Lara, was excellent. She was proactive, polite, and a great communicator. The deal wouldn’t have pushed through before Christmas without her being able to coordinate all aspects - excellent!

Laura · 24 November 2024

★★★★★ 1/5

Trustpilot

I have rented a house through the…

I have rented a house through the property management side of Jordan Fishwick for nearly 3 years now & I have experienced very poor service in regards to actioning repairs & replacement items. On first moving into the property I alerted staff to a leak in the outer house that has never been repaired. In November of last year the gas fire in the lounge became unsafe & needed replacing, after numerous phone calls someone eventually came & measured up for a new fire, but I’m still waiting. I expect they are waiting for flaming June to fit it, having left me and my 2 children to shiver through the winter months. Shameful!

Michelle · 18 March 2022

★★★★★ 1/5

Trustpilot

9 year tenant

Having been in property owned by Martin Fishwick for 9 years we had been issued a section 21 as we were told the landlord was selling the property. This is absolutely fine and we were told a very long winded narrative about him down sizing his portfolio, etc, etc.Well what a shock the property is now back on the rental market - with new carpets that we were promised 9 months ago.Their entire team is a complete shambles with new rental documents allegedly issued - then when we did receive them frequent mistakes between covering letter and actual documents.Our list of issues with the property were constantly ignored including windows unable to be opened for 5 years and 16 weeks of a hole in our roof so it rained into our bedroom. The issues were always detailed during our regular property inspection.All in all would never recommend or suggest using such a horrific company.Only good thing is we did get our deposit back however the exit report is clearly written in favour of Jordan Fishwick and bore little or no reflection to the photos that we took at both the beginning and end of our tenancy.

Mr · 28 February 2022

★★★★★ 5/5

Trustpilot

Excellent support with finding a rental…

Excellent support with finding a rental Debbie was so helpful and worked very hard to provide an excellent service and got us the perfect house thanks so much

Harriet · 13 August 2022

★★★★★ 5/5

Google

Excellent experience with Jordan Fishwick, the team have been very helpful and professional. Great communication by Elizabeth, very proactive and co-ordinated everything throughout the sale and purchase of both properties. Thank you!

Gareth · 14 March 2025

★★★★★ 1/5

Trustpilot

Bad experience

Throughout my stay, most of my complaints were ignored till the end of my tenancy, it was left unsolved.Had issues regarding refund of deposit, claims without evidence were made during check-out to attempt to deduct my deposit. This is an unprofessional practice. Some of the issues during check-out had been complained by me when I moved in, but it was ignored. However, for the same issues I raised that were left unsolved, they want to deduct my deposit to solve it for the next tenant. It was totally unreasonable when it was never solved for me in the first place. This caused a huge delay in refunding that took us few months after I moved out.

Nic · 12 November 2021

★★★★★ 5/5

Trustpilot

Excellent estate agent

Excellent estate agent. Cannot praise them enough. Held my hand throughout a difficult sale where a link, further down the chain, proved to be a nightmare. They really do care and they are professional, helpful and above all kind.I really wouldn't go to anyone else.

Annie · 24 August 2024

★★★★★ 5/5

Trustpilot

Good communication all the way through…

Good communication all the way through the process

Mrs · 20 November 2025

★★★★★ 5/5

Trustpilot

Always helpful

We've been working with Jordan Fishwick (and Joely) for sometime and found their management efficient and helpful

Matthew · 3 June 2024

★★★★★ 5/5

Trustpilot

Friendly and on top of things

Very happy with my experience and in particularly with Joely. Attentive and responsive.

Sinead · 30 July 2024

★★★★★ 5/5

Trustpilot

Good customer services and communication

Debbie · 26 November 2025

★★★★★ 1/5

Trustpilot

Bad at selling, awful at renting.

JF we’re supposed to market our house for sale. They showed people round when we weren’t there (which was fine) but failed to remember where the keys for the back door were to show people to garden. Needless to say, it didn’t sell. Oh, and they tried to sell it to a disability charity. A house with stairs. And no room for a lift. They then rented it to a guy (who was apparently a friend of theirs) who didn’t pay the rent, who blocked the drains, who beat up his partner causing the police to come round, and who caused a leak that wrecked the wooden floor. They also didn’t check the house when he was there so missed the dog living there.

Kathryn · 23 February 2021

★★★★★ 5/5

Trustpilot

Richard and the team were spot on…

Richard and the team were spot on supporting us with our sale and purchase. Couldn’t have asked for a better service!

Thomas · 1 October 2022

★★★★★ 1/5

Trustpilot

This company is quite frankly…

This company is quite frankly shockingly awful. Right from the start of the rent period, when furniture that was due to be removed wasn't and the house was filthy, to the end when they tried to keep my deposit and disputed for over 3 month. Now when go legal with the TDS Tenancy Deposit Scheme, is over 3 months so cant get my money back - they knew this from the beginning. This firm is one on the worst I have ever dealt with. They have no customer care ethic at all. Indeed their attitude is so bad would make a perect comedy sketch. I would avoid at all costs.

Customer · 13 October 2020

★★★★★ 5/5

Trustpilot

Joely​​​​ Brooks MARLA is very helpful

Joely​​​​ Brooks MARLA is very helpful, efficient and communicative.

Armei · 9 August 2024

★★★★★ 1/5

Trustpilot

Absolute nightmare of a letting agency

Absolute nightmare of a letting agency! Do not ever rent from them!! When we moved from America to England we were told by JF the home had been “cleaned”. We opened the door and you would have though they were filming an episode of Breaking Bad in the home!! It was like squatters we’re living there. Food all over kitchen cabinets, broken glass everywhere. Trash all in garage and paint cans left. Over the 7 years we had no heat for weeks at a time no hot water. Basically JF never responded quickly and the home owner didn’t respond quickly at all to urgent repairs. I would never list a home for sale or rent from Jordan Fishwick. We must have gone through 20 different property managers during 7 years!!! What does that say! Such a terrible overall experience and now they have home listed to rent again after we were told homeowner was selling the home! Slimy people!!! 😡😡

Frustrated · 11 September 2020

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid Martin Moston and his team

If could award 0 stars this would be a better option.Patronising Martin Moston - has no clue about property. Says he's speaks as he wishes.Taylor and Megan are rude arrogant and get this if you want to visit a property you need to provide funds etc.Seriously avoid this branch.

Anon · 8 March 2024

★★★★★ 5/5

Google

Outstanding Service from Elizabeth at Jordan Fishwick! After a challenging 12 months on the market, we finally sold our house and spent …

Where · 16 April 2025

★★★★★ 1/5

Trustpilot

Would not recommend

Compared with a number of other agencies we have rented with prior to and since renting with Jordan Fishwick, they are the only ones we have known to charge annual renewal fees (well over £100), made us wait up to three months before attending to necessary repairs (we went from March to June without a kitchen ceiling after it collapsed due to poor grouting in the bathroom) and stung us on our deposit (we were deducted due to their builders failing to remove bags of plaster from the garden, despite requests from us for them to remove it). We paid everything on time and kept the property in immaculate condition, ensuring we notified the agency immediately of any repairs that were required and were therefore shocked at being treated with such a lack of professionalism. Thankfully, we have since purchased a property through an excellent agency and do not have to rent and go through this again.

Rosie · 7 March 2020

★★★★★ 5/5

Trustpilot

I can not recommend them enough!

I can not recommend them enough!I recently sold a house through this agency and from viewings to exchange and completion, it has all been faultless on their part. Richard has always been at the end of the phone to get an update or answer any questions that I had. They are very professional and knowledgeable which helped the process go as smoothly as it did

Nathan · 1 November 2022