Jordan Fishwick New Mills reviews

★★★★★ 1/5

Trustpilot

Amateur Service Provider

We were interested in some of Jordan Fishwick’s property listings and looking forward to register with them as potential cash buyer, suggested a date for us to come in to show proof of ID and yet they refused to book us in until they see the proof of fund for last 3 months. We have provided them our fixed deposit certificate with an UK bank dated 7 months ago and maturing in 5 months. And yet they still insisting that wasn’t sufficient. We have tried to explain a number of times, being a fixed deposit we don’t get monthly statement. We even provided them with proof of fund came from sale of our last property.Unfortunately we have to forgo on those potential properties. Can’t imagine how hard it will get dealing with them in the future. Just can’t bring ourselves dealing with amateurs. Sellers beware! They are driving away a lot of potential buyers from your properties!

Ky · 10 June 2024

★★★★★ 1/5

Trustpilot

Only care about landlords, not tenants

Jordan Fishwick were unprofessional and tenant-unfriendly from the start. After applying, it took over two weeks, and a second application, just to get a viewing. When we finally viewed the property, the agent clearly wasn’t interested. No proper tour, no answers to our questions, and they wouldn’t even open the back door so we could view the garden. I submitted an offer the same day, but was told they were holding off for four more days to show the property to others before presenting offers to the landlord, a clear attempt to start a bidding war and drive up the rent. Not acting in the tenant’s best interest at all. They use Goodlord for referencing and documents, which was terrible. The system crashed constantly, was inaccessible for people with disabilities, and had no real support. Then came the holding deposit debacle. We paid in good faith, completed referencing quickly, and were then left in limbo, no tenancy agreement, no legal protection, and told the landlord wouldn’t sign until two days before move-in because they weren’t sure the current tenants would vacate. That meant almost a full month of waiting with zero certainty. Although the tenancy guide included a mention of the 15-day legal deadline for signing, the required written agreement to extend was never discussed when we paid the deposit. It only came up after I brought up the law myself. That’s a huge issue. Tenants shouldn’t have to know housing law just to avoid being misled or left vulnerable. Summary: Jordan Fishwick care only about landlords. They disregard fairness, don’t communicate key legal protections, and treat tenants like they’re disposable. The entire experience was avoidably stressful and frankly disrespectful. Avoid them if you can.

M · 12 August 2025

★★★★★ 5/5

Trustpilot

An excellent experience throughout

An excellent experience throughout, as always with Debra, Harriet and team. Very professional and pleasant team. A great job. thank you

Guest · 28 November 2025

★★★★★ 1/5

Trustpilot

Disgusting company

Disgusting company. They will tell you to sign agreements and pay rent and deposits even tho they haven’t had an agreement with the landlord. We was meant to move into a flat on 1/8 everything was signed and agreed the day before however the landlord decided, even tho we passed every check and signed everything and PAID everythng, she wanted a guarentor. This was never stated before hand and even tho I told the agency I more than likely wouldn’t be able to provide one I was still advised to pay and sign as they could talk the landlord round. I was then told at around 4pm the night before my move they the landlord had said no. So contracts signed everything agreed rent paid and they mess you around like that. The company refused to do anything or care about the situation. I had to argue all that night and the next morning for my money back immediately which I still had to wait for. this company just likes to waste your time and money. This was mine and my partners first property together and now are too scared to try again as this experience was awful we’ve lost money for moving vans etc as everything was booked as we was due to get the keys in the morning. No one told me this may not go through as far as I was aware I’d signed not one but 2 tenancy agreements to still be told no.

Georgia · 4 August 2025

★★★★★ 5/5

Google

I have dealt with both the disley branch and the new mills branch in trying to buy a property and the new mills branch was extremley helpful when compared to the disley branch who were fairly rude and abrupt throughout! Joy Jackson helped me throughout the purchase of my flat and i could not fault her work.

James · 16 February 2026

★★★★★ 5/5

Google

I bought a house from Jordan Fishwick New Mills and Elizabeth Hart was fantastic throughout. Elizabeth was extremely helpful and responsive and provided information very quickly to everyone in the chain. The estate agent I used wasn’t great …

Elizabeth · 16 April 2025

★★★★★ 5/5

Trustpilot

A house move made less stressful.

The staff are knowledgeable, efficient, friendly & professional. Our team member was very impressive & did everything she could to advance our process. She reassured us and was so helpful throughout our dealings with her.

Mr · 24 July 2026

★★★★★ 5/5

Trustpilot

They were absolutely professional and…

They were absolutely professional and helpful Harriet and Debra were absolutely brilliant they couldn’t help enough

Elaine · 27 November 2025

★★★★★ 1/5

Trustpilot

Unethical - a warning to renters

I rented a flat from Jordan Fishwick, who managed it for the owner. “Managing” involved turning a blind-eye to the fly-tipping in communal areas. I left the flat spotless, after years of managing to wheel the huge shared bins out to the street for collection every week. Before moving I phoned Jordan Fishwick twice to seek assurance that my deposit would be returned, and give them opportunity to inspect. They assured me that I had nothing to worry about. I raised my concerns about the communal areas. Not a problem, they said. A month later … I’m desperate for my deposit to be returned. No phone call, just a text: “The landlord is keeping £160 of your deposit to pay for the removal of litter in communal areas". No way to contact them. It’s Christmas Eve. Their Twitter is full of glad-tidings and self-congratulation. It takes months of arbitration and evidence for the Deposit Protection Scheme to get my deposit back. They have never apologised. I took to Twitter and Youtube to share my experience. They blocked me.

Matthew · 28 November 2022

★★★★★ 5/5

Google

Elizabeth was amazing thoughout. Always friendly and professional and available to answer any questions, kept us updated with proceedings, without us having to chase for any. We always felt listened to and respected. We couldn't have …

Elaine · 16 April 2025

★★★★★ 2/5

Trustpilot

It's been almost two months

It's been almost two months, and I'm still waiting for my deposit back. I wouldn't be so bothered if they communicated, but they can take some time just to email back. It's just a worry as I'm trying to move into my next property, and to do that, I need my deposit back from the previous place. It's just delayed my whole move-in date by months.

Cazameen · 27 October 2025

★★★★★ 5/5

Trustpilot

Made renting my property hassle free

Made renting my property hassle free. Joely Brooks was very helpful and responded promptly to requests

Paul · 6 August 2024

★★★★★ 5/5

Google

Really happy with the service I got from jordan fishwick, Elizabeth was fantastic at helping me get my first house after a tricky few months, any questions (I had so many!) Were answered and it really eased my worries knowing she was there to help! Thanks so much again ☺️

Lyle · 25 June 2024

★★★★★ 5/5

Trustpilot

Great experience as a tenant

Took over the property I was renting and it was very smooth. Prompt responses any time I needed help, were there for me when I was having severe health issues. Got full deposit back with no quibbles, having just cleaned the place myself. Gutted I had to leave my property and responsive agents. Gotta mention Joely Brooks being my main contact, always very responsive, very sympathetic when I was going through a bad time. Wish I'd been able to rent my new place with them.

Jules · 16 March 2025

★★★★★ 1/5

Trustpilot

Fees ??

Just called and asked how much are your selling fees? There reply. I am not sure we can discuss it on valuation booking lol 😂

Pendolino · 23 July 2026

★★★★★ 5/5

Trustpilot

I would of given more stars if I could…

I would of given more stars if I could .Debra was amazing,from showing me around the property to me moving in .I would definitely without any worries recommend your estate agents .Debra needs a medal for helping me through the conveyancing.

J.B · 16 October 2024

★★★★★ 5/5

Trustpilot

Great experience

Theo was amazing and very helpful all the way through process of buying our first home.

Tatiana · 11 August 2025

★★★★★ 5/5

Trustpilot

Maura and her team at the Chorlton…

Maura and her team at the Chorlton branch helped me sell my property and kept on top of things throughout what was, at times,a very stressful process. I’m very thankful to have reached completion and it was thanks to Maura’s experience, diligence and perseverance that I am where I am, I’ve managed to sell my home to lovely buyers. Thank you!

V.S · 2 August 2023

★★★★★ 5/5

Trustpilot

Very professional

We were renewing a tenancy agreement and Donna was very knowledgeable and helpful.

Janet · 12 July 2024

★★★★★ 5/5

Google

Elizabeth and Liberty at New Mills were very helpful. The office is welcoming and relaxing - and they always have a smile. Very efficient communications and useful tips without any pushing. They are a refreshing change from some over-self-confident estate agents in grey suits.

Annette · 25 July 2024

★★★★★ 1/5

Trustpilot

Since the day I received the key

Since the day I received the key, I've felt as if I've been robbed. When I entered the house, I immediately noticed that there were serious issues in many areas. However, my emails went ignored. If I have to express my feelings, it's truly terrible, so bad that I don’t even want to say more. It's ridiculous that your company's accountants have repeatedly made mistakes with the simplest addition and subtraction. Furthermore, one of your employees replied to my email, saying that if it weren't for them, I wouldn't even get the remaining deposit back. This is truly laughable. Aren't you supposed to act according to the owner's instructions? The owner is willing to refund the deposit to me; it's their choice. You’re merely acting on the owner's directions. I don't understand why your employees would take credit for this. Even though I'm not a local, that shouldn't be a reason to take advantage of us.

Customer · 21 January 2025

★★★★★ 5/5

Trustpilot

Total support from Jordan Fishwich in Chorlton

Jordan Fishwich in Chorlton made the whole moving experience as easy as possible. Their professional yet personal approach was reassuring and understanding of my individual needs right from the start. Harry Ignatowicz was very appreciative of the pressures I was under and provided all the necessary information and a very timely approach to my sale. Once the process was underway, Maura Duffy was incredible, her kindness and supportive manner went above and beyond what I expected of any agent and every query was tackled with speed and efficiency but with sincerity. I would highly recommend Jordan Fishwich to anyone considering a house sale.

Julia · 13 February 2021

★★★★★ 5/5

Trustpilot

Letting in Didsbury

I used Jordan Fishwick for letting my house in Didsbury. At all times they responded immediately either by phone or email which is important to me. They are knowledgeable, helpful and courteous at all times. Meghan is extremely efficient and has sorted out any potential problems with speed and competence. I will not hesitate to use this company again for future lettings.

Sharon · 20 May 2023

★★★★★ 5/5

Google

Sold my house with Jordan Fishwick in September and I would definitely recommend. Elizabeth was wonderful, there every step of the way. Nothing was too much trouble. Thank you for making everything run smoothly

Jayne · 4 December 2024