Trusted Agent profile · New Mills
★★★★★
227 reviews across 2 platforms
2 Union Road, New Mills, SK22 3ES
Part of Jordan Fishwick, see every office.
Jordan Fishwick's office in New Mills, at 2 Union Road, is rated 3.9 out of 5 across 227 reviews on two platforms, including 51 Google reviews rated 5.0.
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Every review we hold for the New Mills office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent property management
Jordan Fishwick have managed properties for me for the last 12 years. Have been very happy with the service provided. Joely Brooks has been my contact for the last few years. Joely goes above and beyond to make sure everything runs smoothly and replies to emails quickly.
thank you for letting us know about Joely, it's lovely to hear your comments
5/5
TrustpilotQuick and Efficient resolution.
Chelsea was very helpful and efficient when working with us regarding some recent needs we had for our rental properties. She has gone above and beyond to ensure that an ongoing issue was resolved quickly and we are very pleased with the service she has provided.
Hi, thank you so much for letting us know you're happy with the service you received from Chelsea, we'll be sure to let her know
5/5
TrustpilotHarriet was great when the solicitors…
Harriet was great when the solicitors wasn't! Between us at Glen Heaton estate agents and her we worked well to get the results for exchange 😀 Thanks Harriet
5/5
GoogleWe recently sold our house with Elizabeth and the team at new mills. Luckily the house we wanted was also on the market with Jordan fishwick in new mills and Elizabeth and Ellys made the whole thing happen and go smoothly and the pair of them went above and beyond to help. I want to say a massive thanks to the whole team who made the whole move possible. Would definitely recommend them to anyone Thanks so much
5/5
GoogleThroughout the whole process from valuation to completion all of the staff at this establishment have been friendly, approachable, professional and knowledgable in dealing with the sale of my mother's property. I have been kept informed throughout and assisted in what was required from myself. At times when issues have arisen, as they invariably do, they were firm and supportive in resolving them and keeping the process flowing. I can only add my thanks to all the staff for making what can be a stressfull, trying period into a smooth, friendly, sale of the property.
5/5
GoogleGoing with Jordan Fishwick-New Mills for the sale of our property was a good choice. Viewings were handled well in our absence, and a quick sale achieved. We can't fault their efficiency and professionalism.
5/5
GoogleThe selling of our house in New Mills, as it was marketed late in the year, took longer than we had hoped for. That said, none of this was down to Jordan Fishwick (JF) and in particular Elizabeth Hart. Even before we agreed to engage (JF) Elizabeth had researched a great deal of information and presented it to us at our first meeting. We were always kept informed and we would not hesitate to recommend Elizabeth and this agency to anyone. Roy and Carol.
5/5
GoogleReally helpful all the way through our sale, and even after completion. Couldnt recommend Elizabeth and rest of the team at jordan fishwick .
1/5
TrustpilotProperty rental nightmare. Avoid agent at all costs
Though the sales side of the business appears okay, with some great reviews, the property management and rental management side is appalling. To be clear and way of update the Landlord to his immense credit intervened and ensured I did get my deposit back. He had left it to this Agency and assumed they would act more honourable and professional. Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to increase it 10% right as I was about to sign. Yes incredible and they had no other offers and the property was empty. They then told me it would be cleaned professionally. It clearly wasn't. Including dirty cutlery, dust everywhere and a coffee machine with mold in. They knew it had not been properly cleaned. Yet that was their job as managers of the property, with an overseas landlord. Even the estate agent showing me around said it was dirty. On access to the property I noticed a lot of flies around. It soon became apparent there was a serious infestation of flies, which was well known and at one point wasps in the top living area of the property. Nothing was ever done and I was even told just get fly killer! The property was also old and had damp. Then I got a notification they wanted to up the rent another 20%. Yes 20%. When I spoke to the Landlord after about this he confirmed this had come from the Agent, who was trying to get more fees. But before that a lady call Jasmine was sent around to photograph and film every room and take photos of all my personal property. It was a massive unexpected intrusion of my privacy. She said she had been told to do it, making out she had that right. That's how they now document an inspection. This was later confirmed in email by her manager. Including photos of any papers on the table or usage of any items in the property. It was incredibly distressing. But that's how these guys like to operate. I also complained about the flies again, but she said that would be down to the landlord (overseas!) to resolve and as property managers they had no involvement or responsibility to me. Finally, after I cleaned the property to a far far higher standard than I inherited it. They told me they would be deducting a full professional clean from my deposit. This is after I was effectively forced out due to them hiking the rent up. As they obviously had someone else lined up. Overseas people it turned out that were happy to pay more. A fellow neighbour told me the property was due major roof repairs and that is probably why it is damp. So please take this as a warning. This was a £2500 pcm property and now rented out to the next people at 20% more. Update: The agents are claiming I wrote some the negative reviews below. Which I have not. Eg Kevin Hainsworth. Surely they know that was not me. They also sent a number of emails saying I was out of order complaining and should be ashamed of complaining. Their own complaints process is line manager based - so there are no true checks and balances. They mark their own homework. I stand by the key facts. 1. Trying to up the rent 10% after I had agreed to be the tenant. (Have emails on it).2. Upping the rent as soon as they could by 20% and no regard to rental laws around that. 3. The flies and wasps infestation. Which l meant two rooms were unusable. 4. Using one of their mobile phones to record my personal stuff, including photographs of tables with my documents on. Without my agreement and claiming the landlord had asked for it. They eventually had to admit that was not true - just blamed him 5. Damp issues - which I accepted around an old house in need of repairs and absent Landlord that assumed he was paying the estate agent to look after everything 6. Dirty kitchen and house not properly cleaned on moving in. 7. Staff focused on themselves and not prepared to think of tenants as clients. Yes they can send me emails saying I should be ashamed of complaining. But that will not fix their ethics. They can bully but with the majority of TrustPilot reviews being the lowest star, at some point they will implode. My story isn't the worst, but their reaction and zero tolerance to feedback and complaints is unique.
5/5
TrustpilotRental property
We decided to rent our property through Jordan Fishwick and all our interactions with the company have been extremely professional and prompt.I feel it is appropriate to recognise the work undertaken by Joely and her team, who have been outstanding throughout.
hi, thank you so much for your kind feedback
5/5
GoogleThe best estate agents I've dealt with by far. My seventh house move of my life and quite a complicated one to deal with as it was a separation as well as a double move. A double chain to deal with and us right bang in the middle. Jacqui kept us informed throughout the process and did her up most to push the chains along in both directions and I imagine this was frustrating at best. I went with the New Mills most popular choice of estate agents last time and in comparison, Jordan Fishwick blew them out of the water. Thank you xx
5/5
GoogleOur chain suffered so many set backs with buyers pulling out and multiple estate agents and solicitors not engaging, but Elizabeth was about the only thing that kept it going. She regularly chased the chain from the top to the bottom, …
5/5
TrustpilotGreat Job Jason & Debbie
We had several viewings within a few hours of the property going on the market, they were all well vetted which gave us the confidence required to proceed. We were kept updated throughout the process and every questions or query we had was professionally answered. We were in safe hands and delighted that we managed to find a suitable tenant quickly.
5/5
TrustpilotHad the pleasure of Debra from the…
Had the pleasure of Debra from the glossop office sorting out everything for me . Did more for me than the solicitors I had to pay. What a star Debra was and big thanks to Chris for his help. I would recommend Jordan fishwick if you want a quick sale thank you for all the help…….
1/5
TrustpilotAbsolutely appalling treatment of renters
Nobody ever answers the phones.Was contacted via email & voicemail with an offer for a rental property we had applied for, only to have the offer rescinded almost immediately because I was in work & missed the call.I responded to the email offer just 25 minutes after receiving it, only to get a brief response advising that they had already given it to another tenant & it had been accepted.There was absolutely no curtesy of giving us a chance to call back, there was absolutely no attempt made to contact my partner who was also jointly applying with me.I know that the rental market is competitive, but imagine punishing potential tenants for having a job! I have never been treated with such contempt and disrespect by a business.
5/5
TrustpilotQuality staff providing a quality service
I have used JF for several years as my letting agency and on every occasion, they have proved themselves reliable, informative and professional. There may be cheaper agencies out there and there may be more expensive ones, but since Jordan Fishwick has never failed me and has always delivered the goods, I see no reason to take my business elsewhere.On this occasion, their marketing was excellent and led to several offers to rent my flat, and I have naturally accepted one. My main point of contact throughout the process has been Joely Brooks. She has gone the extra mile in terms of making things run smoothly, and finding a very fairly priced decorator to freshen my flat up.So, thanks mostly to her, along with her colleague Yasmin Dowe for making this a seamless and rewarding, trouble free process.
That's so nice to read! we really appreciate you taking the time to share your thoughts with us
5/5
TrustpilotJordan Fishwick - thank you!
Molly has been helping to manage several rental properties and has been doing a fantastic job. She is super efficient and always a pleasure to deal with. Thanks Molly for all of your support.
thank you for sending us your feedback
5/5
GoogleThe best estate agents I've dealt with by far. My seventh house move of my life and quite a complicated one to deal with as it was a separation as well as a double move. A double chain to deal with and us right bang in the middle. Jacqui kept us informed throughout the process and did her up most to push the chains along in both directions and I imagine this was frustrating at best. I went with the New Mills most popular choice of estate agents last time and in comparison, Jordan Fishwick blew them out of the water. Thank you xx
5/5
GoogleElizabeth and the team at Jordan Fishwicks were our first choice right from the start. Their friendly, professional attitude and obvious knowledge of the local market meant that the journey to completion went smoothly. Highly recommended.
5/5
GoogleVery helpful and efficient and great communication when dealing with the mortgage side and working with solicitors, highly recommend New Mills agency.
5/5
TrustpilotHouse Purchase with Theo Orr
We had a fantastic experience buying our first property with the help of Theo Orr. He made the process easy, enjoyable and was always available to help with any queries we had. He was extremely knowledgeable and professional throughout the whole process which enabled us to move quickly with our purchase. Thank you Theo !!
5/5
TrustpilotEfficient, Clear, and Pleasant Collaboration
Efficient, Clear, and Pleasant CollaborationI have had the pleasure of working with Joely, on multiple occasions as part of my role at Legal for Landlords. I must say that my experience has been nothing short of outstanding. As a legal consultant it is crucial to have clients who are responsive, clear, and cooperative. Joely, has consistently exceeded these expectations.Every question and query I have posed has been answered promptly, often within hours. This level of communication has not only facilitated smooth case progression but has also ensured that no detail is overlooked, which is paramount in legal proceedings and for her landlords. Her positive attitude and cooperative spirit have made every interaction enjoyable. It is rare to find a client who combines professional diligence with such a personable demeanor. Thank you, or your continued professionalism and collaboration. It has been a privilege to work with you, and I look forward more.
Thank you so much for taking the time to write such a comprehensive review and expressing your thoughts about Joely. It really is appreciated.
1/5
Trustpilotmassive undervaluation of our property - which sold for 46k more
Would not recommend. Marcus Dobson came to give us a valuation of our property and told us that the best we could hope for was £540k - we'd had a number of estate agents out at this time and they had shown us similar properties that were going for £575k and above. Consistently, they told us that the price should be at least £575k (there was actually a similar property, in not as good an area on at this price). Marcus told us that, this property hadn't sold and that he could put it on for any price, but that in his opinion we'd be looking at the £540k mark. We sold our house, shortly after (a matter of a week or so) for £585k. 100% would not recommend - £46k reasons why!Response to their reply. I wasn't the only one who disagreed. Every other estate agent did and so did our buyers. A 46k undervaluation = 1 star review. Suggests you don't know the market.
I'm sorry that you didn't agree with Marcus's valuation and we would always recommend getting other agents opinions. This hardly warrants a 1 star review. We cant find your property sold on any major websites? We wish you all the best. Jordan Fishwick
5/5
TrustpilotJoely at Jordan Fishwick
Joely is unfailingly helpful. She responds to any issues I raise promptly and courteously.Jordan Fishwick have managed the property for some years and have always proved effective agents.
thank you for letting us know
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Tell us what you need and we'll put you in touch. Jordan Fishwick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near New Mills.
