Trusted Agent profile · New Malden, Surrey
Verified
★★★★★
517 reviews across 2 platforms
31 High Street, New Malden, Surrey, KT3 4BY
Part of Curchods, see every office.
Curchods's office in New Malden, Surrey, at 31 High Street, is rated 4.7 out of 5 across 517 reviews on two platforms, including 495 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ...Read all 12 from sellers
Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ...Read all 7 from buyers
Our estate agents in New Malden specialise in the sales and letting of residential properties in New Malden, Old Malden, Worcester Park, Wimbledon, the exclusive Coombe Hill private estate, and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in New Malden. “I have been an estate agent for more than 35 years and since 1990 have been successfully selling properties in and around New Malden. I don’t believe that there is a more knowledgeable agent in town than me! In 2002 I opened Curchods New Malden office which quickly grew to become the leading agent in the area, offering outstanding customer service and a refreshing approach to selling homes, backed up by the area’s largest independent estate agent. I was born and brought up locally, still live in New Malden with my family and I am totally committed to this fantastic town. New Malden is a town with a rich history, and remarkably, it is one of only three towns worldwide to have produced three recipients of Great Britain’s highest military honor, the Victoria Cross.” Christopher Jakob, Partner at Curchods New Malden New Malden offers a unique blend of suburban peace, strong community spirit, and easy access to central London. Its cultural diversity, excellent schools, and range of local amenities make it an attractive choice for families, professionals, and retirees alike. Whether you’re looking for a place with great transport links, a vibrant food scene, or just a friendly and well-connected neighborhood, New Malden ticks all the boxes. Commuters will find New Malden well connected, with its railway station providing fast and frequent services to London Waterloo in under 25 minutes. Nearby stations such as Motspur Park and Raynes Park offer additional transport options. The area is also well served by bus routes, linking residents to Kingston, Wimbledon, and beyond. For those driving, the A3 provides a direct route into central London and out towards Surrey and the M25.
The Trusted Agent 2026 results for Curchods, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the New Malden office, from every platform, shown as written. First names only.
1/5
GoogleThey are doing unwanted cold calling for their own Sales. Lying to receptionists that there has been former contact. Very rude.
Hi Chu, I'm sorry to hear that you felt our sales team were lying. I can assure you our business development team follow strict guidelines and honour requests from companies who do not wish to be contacted by us. We apologise for your experience and hope there are no bad feelings between us.
5/5
GoogleExcellent agency; I was assisted by agent Victoria Yates, Senior Negotiator. A very good professional.
Dear Inta, Thank you so much for your lovely review. Victoria was delighted to help you and ensure your purchase went smoothly. … More
5/5
GoogleA very professional service. Rupert, Victoria & Laura have been brilliant throughout the selling process.
Dear Rita Thank you very much for your review. WE are all delighted to have been able to help you move. Chris Jakob
5/5
GoogleHave been using ResponseIQ for a while and they make it so quick and easy to deal with any issues. Can't recommend them enough.
Thanks Sam! We have really enjoyed working with you and it is always great to hear such positive feedback.
5/5
View AgentsPurchase of 27 Landseer Road
I am extremely please with the negotiator that was involved in the sale of said property. She was professional, knew all the details and went above and beyond her job in order for this sale to go through. I suggest that management reward her with a big bonus at the end of the year, she deserves it.
5/5
GoogleThe team at Curchods is amazing! Personable and efficient. I cannot fault them!
Dear Christele Thank you so much for your fabulous review. Your kinf words mean a lot. Best regards Chris Jakob
3/5
GoogleUPDATE 2019-10-16: After also sending another email to chase up, we received the outstanding document today. …
Dear Haoyang, Thank you for posting this excellent review about my colleagues Victoria and Vinny. Both will be delighted to continue helping you. Chris Jakob
5/5
GoogleCurchods recently sold our mother's house in New Malden. Rupert and Laura helped us immensely throughout the whole process. We were always kept informed of latest developments, communication was excellent with emails and phone calls. We would highly recommend them. Many thanks.
5/5
Googleagent was very friendly and all services delivered professionally.
Thank you CK for your very kind comments. Chris
5/5
GoogleThoroughly professional approach and prepared to 'go the extra mile' to get the deal done.
Thank you Barry. It has been a privilege and a pleasure helping you move and many thanks for your review.
5/5
GoogleWe have bought our family house with Curchods New Malden who excelled at professionalism and efficiency. I am especially grateful for their expertise and help in the exchange and completion stage, I feel that Victoria’s involvement contributed hugely to speeding up the whole process.
5/5
GoogleA professional team who would go above and beyond for their clients. Would definitely recommend.
Thank you very much for your review. It has been a real pleasure dealing with you over the past months and helping you and your family achieve your dreams. Chris
5/5
GoogleQuick response, kindness, speedy procedures. Highly recommended.
Thank you very much. Chris
5/5
GoogleGreat service. Very professional. Would use again!
Dear Firoze Thank you very much for your review. Looking forward to helping you again in … More
5/5
GoogleVery helpful and good management. Good at handling any problems that arise . They make sure any checks needed are done on time .
5/5
GoogleWell done everyone Victoria Laura Chris
Dear Rohin Thank you for your business and I wish you and your family all the very best. Chris
5/5
GoogleA professional team who would go above and beyond for their clients. Would definitely recommend.
Thank you very much for your review. It has been a real pleasure dealing with you over the past months and helping you and your family achieve your dreams. Chris
4/5
GoogleI viewed a number of sales properties with Curchods New Malden through Victoria Yates. During this time of the pandemic, they were extremely good at keeping everyone safe. I have viewed with other agents who were not as good at respecting …
5/5
GoogleService from the Curchods New Malden Office (Victoria Yates) was excellent and very proactive. We had a very difficult seller, which made the whole sale a painful experience, including us loosing a buyer as a result, having to find a second …
5/5
GoogleMy wife and I just bought a lovely house through Curshods. Our estate agent Victoria handled everything for us. She was so professional, so friendly, and so efficient! She really made the whole experience painless for us. She chased the …
5/5
GoogleGood service helpful staff
Dear Pritesh Many thanks for your very kind review Chris
5/5
GoogleI really do appreciate everything you guys did, it honestly has been a pleasure speaking with you and trying to do business with you. You guys are a credit to the industry. Unfortunately I did find elsewhere but I really do think you guys …
4/5
GoogleCurchods New Malden helped me to see my house in a short space of time. They helped me at every step of the process; and kept pursuing all parties until the sale was complete. …
5/5
Googleexcellent service all round
Thank you so much for taking the time out to review my company we assure you of the best service at all times.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from sellers, rated 4.9 out of 5 on average. For example, Anne wrote: "My journey from start to finish selling my house with Curchods has been amazing. Stuart Baker has been brilliant throughout, from giving me a quote on my ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Stephen wrote: "Lizzy made me feel like I was her only client, she was always at the end of phone or email and responded extremely quickly to my concerns or questions. Lizzy ..."
Yes. In The Trusted Agent 2026 awards: Curchods, New Malden won Platinum.
