Barnard Marcus New Malden reviews

★★★★★ 5/5

Google

Thank you Suzanne and Tom for all your hard work and help finding tenants quickly for my flat .

Rery · 27 April 2025

★★★★★ 5/5

Google

I recently moved to a new accommodation with my family through the assistance of Barnard Marcus. Everything went smoothly and the process was done without complication. Suzanne Seeley was exceptionally a star in facilitating our transactions. She made sure that all certificates necessary for a proper move-in was put in place to ensure a safe and sound transfer to the new home. All correspondences were communicated appropriately an in a timely manner, which made it very comfortable for me despite of my very busy work schedule. Cheers to that! Keep up the good work Barnard Marcus New Malden Team!!!

Elfie · 23 June 2019

★★★★★ 1/5

Trustpilot

Unable to trust

I don't feel any trust on them according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent told me about AMG Ltd works for those who can't pay mortgage repayments.}

MUHAMMAD · 7 November 2025

★★★★★ 5/5

Google

I am most impressed with the professionalism and efficiency of Barnard Marcus Estate Agency. I had the best of help and support from young Ekin HO of New Malden Branch, who was always willing to give me good advice and help. Full marks to Barnard Marcus and Ekin Ho.

Visvalingam · 28 October 2025

★★★★★ 5/5

Google

Had a great experience letting my mums flat through Barnard Marcus in New malden. Suzanne Seeley made the whole experience so easy. Professional and reassuring throughout the whole process as well as getting us a great tenant and best price. Thank you for your ongoing support, so grateful. Amanda

Amanda · 24 November 2023

★★★★★ 1/5

Trustpilot

Horrible experience with Callum

Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:We: Interested in purchasing this property on cash. Can we view it. Callum: No. We: Umm, ok, could we atleast see a video?Callum: No. We: How are you proposing to sell this without us being able to see it?Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.

AV · 1 December 2023

★★★★★ 1/5

Trustpilot

I would not recommend anyone to use…

I would not recommend anyone to use them. I bought property through them and I lost of lot of money. Its partly my mistake as I didn't know its possible to sell property without person who sells the property not being the owner of the property. They lied to me that person is in the process of the registration and it will take few months. The true was something else. It took me 11 months to register that property with massive Council Tax bill for empty property as well as heroin squatters being inside for 6 months.Two weeks is very short of period to check all tricks that they use to get you into trouble and unsolvable problems. You have to have very experienced solicitors who can read their selling contract special conditions which are usually on written on 20 pages adding all sort of hidden cost on top of the auction price. I paid 8k plus buyers solicitors fee. Mind you they have their own solicitors company who writes this kind od special conditions and "Clients" who they selling for. As I said if you don't have big experience with Bernard Marcus Auctions sale methods don't bother to go there and bid for the properties as you can make costly mistake regret it big time. There are not good deals there for anyone...

Aleksandar · 1 October 2025

★★★★★ 5/5

Google

We recently purchased a house through Barnard Marcus New Malden. Our main contact was Serenah who was brilliant. She was efficient, professional and responsive. It was a pleasure to work with her throughout the buying process. Thank you Serenah!

Kate · 16 April 2024

★★★★★ 5/5

Google

Suzanne and her team quickly let my property and made the whole process hassle free!

Jamie · 16 April 2025

★★★★★ 1/5

Trustpilot

ANDREJA KMETOVIC IS EXTREMELY RUDE AND…

ANDREJA KMETOVIC IS EXTREMELY RUDE AND VERY UNPROFESSIONAL AND VERY UNHELPFUL. HE IS A LIAR AND A CHEAT. HE IS ABSOLUTELY DISGUSTING. HE NEEDS TO LEARN HOW TO RESPECT PEOPLE. AND TREAT CLIENTS WITH RESPECT!!!The breakdown in communication happened from you, not us. You spoke to my partner about moving up the start of tenancy date to which you said you will let her know after presenting the offer to the landlord. You failed to do that. The dates were the issue here and you failed to notify either one of us that the landlord wanted to proceed with the originally given dates.I really don't appreciate how you have spoken to both of us. According to Victor, I never even spoke to you, which is false. You used the word negotiation on the phone to my partner. This means you should have come back to us and informed us of the dates being the ones given in the offer letter. At no point did Victor also say on Saturday that the holding deposit will be taken away immediately without any consent being given. You both do not seem to understand how to communicate with clients. You cutting the call on my fiancée is unacceptable. You raised your voice first. Victor saying that me and my partner are together means we are one is wrong. It is not my bank account and I am not authorised to make a payment on her behalf. It is illegal. If she did not pick up the phone, you had a responsibility to wait or at least email her, get her consent, then make the charge. Victor saying that this is now how you work as agents is shocking. You do not inform your clients before taking payment? How is that an acceptable business practice?You are saying you took the holding deposit after the landlord confirmed. At what point did you confirm this with either one of us? Victor said that he rang me and I gave him the go ahead. This never happened. It is you two who are messing up facts and diving deeper into miscommunication. Victor said you dropped my partner an email to confirm. This never happened. No email was sent. Before accusing us of falsifying facts, you both need to clarify your stories first and speak to prospective clients properly. You operate in a crowded business market. There is plenty of competition out there so why do you speak to genuinely interested people in this demeaning way?This tenancy is not going forward purely due to the miscommunication, lies, and making up of facts mostly due to you, Andreja. As my partner said, you took the money from her account without any consent or information, this money needs to be returned urgently. This has to happen as you both left us in the dark and did not communicate when you clearly needed to.Refund my money as soon as possible otherwise I will be taking legal action.

Reyman · 5 September 2023

★★★★★ 5/5

Google

From start to finish we were very impressed and happy with the service we received from BM, and from Serenah and Lois in particular. Serenah really went the extra mile to resolve any issues speedily and efficiently and always with a smile in her voice. We really appreciate all the support given and for getting us over the line with the sale. Thank you!

Jane · 20 March 2025

★★★★★ 2/5

Trustpilot

SERVICE (REPAIRS) Bad customer Service.

We have recently shifted into New Maden property managed by Barnard Marcus. Letting agents were kind and nice.We have a list of repairs & requests within a week of shifting into this new house, which was communicated by email, phone & in person.We were told the handyman was busy & will come last week which of course he never did .Follow up with the in person meeting in Barnard Marcus office in New Malden & was told he will come today on 14th Aug in the morning. I pushed my online (teaching) Yoga Session to the next day, and again we were disappointed. It is very frustrating to chase them and be in waiting line, hoping to hear from them, which never happens.We do not like to rant, unfortunately we are left with no choice but resort to social media. I hope Barnard Marcus could pull up their socks & be more pro active & faster in resolving tenant requests. Alternatively let us interact directly with the owner if you cannot manage their property properly.Thank you Best regardsPam

ZARUNA · 14 August 2023

★★★★★ 5/5

Google

Serenah and Kecia were incredibly professional, responsive and a pleasure to work with!

Ayn · 16 April 2025

★★★★★ 5/5

Google

I recently purchased a property through them and was working with Serenah who was just the best thing to happen to whole process. Despite them working for the seller and not me, she offered support and went above and beyond to ensure we felt heard and all our concerns and questions were dealt with in a prompt and professional manner. When the solicitors would let us down, Serenah was on it and ensuring that everything was done correctly to help the process go faster. We are forever grateful for the team especially Serenah and Kecia.

Jackie · 22 June 2023

★★★★★ 5/5

Google

We have recently used Barnard Marcus's mortgage advisory services. Desmond was fantastic finding us the best mortgage deal. He went above and beyond to meet the tight deadlines we were working towards, to keep all the parties up to date and to chase the banks! He genuinely cared about helping us, making sure we secure the property and did his very best to asnwer any questions we had. It was an amazing experience, we are so grateful for the support he gave us! Thank you!

Natalia · 22 June 2023

★★★★★ 5/5

Google

I had an excellent experience with Suzanne and Tom for a rental property. (2nd property already tbh). They were extremely professional, helpful, and understanding throughout the entire process. Their attention to detail and willingness to assist made everything so much easier for me. I’m truly grateful for their support and appreciate all their efforts. Highly recommend their services!

Nina · 27 April 2025

★★★★★ 1/5

Trustpilot

Unprofessional conduct and disregard

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

NA · 8 May 2026

★★★★★ 1/5

Trustpilot

I instructed them to let my flat

I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID

Claire · 30 May 2023

★★★★★ 1/5

Trustpilot

Overall experience with Bernard Marcus has been disappointing and stressful.

Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.

Jb · 15 May 2023

★★★★★ 5/5

Trustpilot

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

CATHERINE · 26 September 2023

★★★★★ 5/5

Google

We had a great experience with Serenah - she was always on hand to take our calls, and made the process extremely smooth. It was a delight to work with her and the BM team and not at all what we expected as first home buyers. Would definitely recommend!

Olivia · 16 July 2025

★★★★★ 5/5

Google

Five-star service from Serenah! She is both highly efficient and deeply understanding. I can’t recommend her enough.

Sara · 14 April 2026

★★★★★ 1/5

Trustpilot

8 weeks is apparently a 'slight' delay

We reported heavy mould build up in our bedroom walls at the start of December. Samantha Patterson emailed us on the 8th December 2022 to ask us for more photos of the mould. We replied on the same day.We emailed again on the 6th January 2023 with updated photos of the mould as it was getting worse but still no reply. Emailed again on 22nd January 2023 for an update but got no reply.Finally got a reply today (24th January 2023) from Samantha apologising for the 'slight' delay. "I am been waiting for a response form the managing agents of the building who should investigate the possible leak. As I have not yet received a response, I am going back to your landlord to suggest next steps to try and get things moving and resolved."1) 8 weeks since last contact is not a slight delay. 2) There is a leak. it's not the first time we reported this. The managing agents of the building knows this and so does the landlord.3) Why does it take 6 weeks (minus 2 weeks for the festive period) of non contact from the managing agents before informing the landlord?

K · 24 January 2023

★★★★★ 5/5

Google

Looked for a property with an agent called Tom and received a fantastic service. Have recommended to friends and family for anything we need in the future. Thank you Tom!

Alec · 16 April 2024