Barnard Marcus New Malden reviews

★★★★★ 5/5

Google

My partner and I have recently moved in to a studio-flat in New Malden. We did all the process with Barnard Marcus Estate Agents, and we couldn't have choosen a better place. All the staff were proffesional, attentive and friendly. It was our first house rented alone, so we had a lot of questions. Tyler and Suzanne helped us via emails and phone calls, and they were always happy to colaborate. Many thanks to both of you!

Roberto · 25 October 2023

★★★★★ 2/5

Trustpilot

Overall I wouldn’t recommend

As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.

Sarah · 1 November 2021

★★★★★ 5/5

Trustpilot

When you try to buy your first property…

When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!

Katerina · 24 January 2022

★★★★★ 4/5

Google

Tom did a fine job and, although we selected a property that was handled by another estate agency, I can recommend Tom and Barnard Marcus.

Al · 24 December 2023

★★★★★ 5/5

Google

As buyers, we found the team and especially Michael, Jade, Serenah and Kecia, absolutely brilliant. We arranged several viewings, and hit several snags (due to our personal circumstances) during the process but the team was always contactable and incredibly helpful. I’m certain that if it had been any other agency or team, we would have lost out on the purchase of our dream home!

Its · 22 June 2023

★★★★★ 5/5

Trustpilot

What can I say about Barnard Marcus?

From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all

Robert · 4 August 2021

★★★★★ 5/5

Trustpilot

Kecia Sales Progression

Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.

P · 25 June 2024

★★★★★ 5/5

Google

As a first buyer we had a great experience with Barnard Marcus in New Malden. Their team particularly Aaron Ferdinando helped us navigate the tough challenge of buying the house during the pandemic. Aaron is responsive, supportive and courteous throughout. He was always happy to answer any questions we had and able to follow up any of our queries with the sellers when we needed. I highly recommend Barnard Marcus for their professionalism and willingness to support throughout the process of buying.PositiveResponsiveness, Professionalism

Ali · 22 June 2021

★★★★★ 5/5

Trustpilot

Priscilla Mohanarajah-Mortgage Advisor

Priscilla Mohanarajah is an exceptional mortgage advisor who delivers. I was advised to use Priscilla, and so broke my rule of always seeking three quotes. I am glad I did break the rule because from the start of the finish of getting the mortgage offer Priscilla has shown a strong awareness of lender requirements, timescales and strong points. She is responsive, hardworking, and experienced. She also has extensive contacts - not just in property sales but in other sectors too. If you are seeking someone to source your mortgage for you, then I can happily recommend that you use Priscilla Mohanarajah. Mr C, Wimbledon

Adrian · 21 June 2021

★★★★★ 5/5

Trustpilot

‘The Barnard Marcus sales team were…

‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.

Chaney · 21 June 2021

★★★★★ 5/5

Google

A huge Thanks to Desmond, he offers exceptional mortgage services and always kept us updated with proceedings. …

Nelio · 16 April 2024

★★★★★ 3/5

Trustpilot

Flexible but mixed review

Our experience with Barnard Marcus was mixed. Going to the viewings and liaising with the estate agents was fantastic, particularly the Redhill branch, Peter and Gareth. They were super helpful and flexible in supporting us with our first time purchase.

Mollie · 13 March 2026

★★★★★ 1/5

Trustpilot

Barnard Marcus is an awful company

Barnard Marcus is an awful company, treating customers as they please. They may start ignoring you, not responding to calls and emails, never fulfil their promises and delay the return of your deposit.

Dmitriy · 4 May 2026

★★★★★ 5/5

Trustpilot

Positive experience

I have read all the bad reviews but have to say that this was not my experience. From the first viewing to the final exchange of contract, Jake was always helpful and friendly. Was always available, answered all my questions and dealt smoothly with any hiccups. I am very happy in my new home

Janet · 31 December 2023

★★★★★ 5/5

Google

Would like to give a 5 star review on how helpful Tyler from benard Marcus was with finding mine and my partners house he is very reliable and gets back to you faster then your average estate agent. Would recommend highly.

Deon · 16 April 2025

★★★★★ 5/5

Trustpilot

I can't rate highly enough!

I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍

Jane · 5 February 2021

★★★★★ 1/5

Trustpilot

Bad service from 2019 to 2021

From 2019:I had a terrible experience with this office.We found a beautiful flat that we ended up letting but the process was terrible.Kirsty was our "agent" but she pretty much ignore us the entire time.She was over an hour late to the viewing, no email, no phonecall, nothing. We were able to see the flat because the tenant at the time was nice enough to let us in. He also complain to us about her tendency to be late and never inform the visitors or himself.After we decided to get the flat, we went through a very difficult process because of lack of comunication. We didnt receive any information or support during this time, we ended up having to expend aditional money on the move because we had to organize the entire thing last minute. (We were pretty much told the day befoee we had to move and this was after weeks of ignored phonecalls and emails)All our emails requesting information and help were ignored, our calls were ignore too and the few times she answer her tone and treatment was rather rude.Even asking for a small change in our contract has been a difficult process!! Emails are totally ignore, i had to call four times to try to get someone on the phone just to be told to leave my information for them to call back (they did not)Basically, great properties but be prepare for a horrible costumer experience and indeference to any type of comunication or questions.Joshua was really nice and helpful though, sadly he wasnt the one helping us directly.For 2021:Its been over a year since the issue above and I am sad to say the one star still applies.We have a wonderful property and a great landlord but I am baffle by the lack of professionalism and support from banard Marcus, at least from the tenant side.Since November I have been chasing them to make an amendment to my contract. Kirsty avoided my emails and calls the same way she did last year so after a month I had to pretty much beg to be given someone else to help me take care of this.Joshua was very nice and polite and connect me with the person who should amend the contract, it’s been weeks and still nothing though. I was told that the contract was sent to the landlord but this doesn’t seams to be true and he says he didn’t received anything.I just lost a family member due to the pandemic, I just want to focus on my family but I can’t because the banard marcus team simple seems to refuse to fulfil their commitment and help fix something they should have done back in November when I first contact them.

Gonzalo · 31 January 2021

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.

Thea · 30 January 2021

★★★★★ 1/5

Trustpilot

very bad and unethical estate agent

If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.

Thoi · 28 January 2021

★★★★★ 5/5

Google

We have just moved home and would like to thank Kecia at barnard marcus new Malden for all her hard work! She was our sales progressor and instrumental in getting our chain of six to completion. The after-sales process can be very tiresome and complicated ( especially in a long chain with other uncommunicative agents and solicitors) but Kecia was always very responsive and we are really happy with the level of communication and effort she put in.

Christine · 22 June 2021

★★★★★ 4/5

Google

We have been hugely impressed with the professionalism of personnel at Barnard Marcus. Special mention to Tom Peare who kept us fully updated the whole way through the process and went that extra mile in securing us the best deal. But everyone there was very helpful, polite, realistic and professional.

Mary · 22 June 2020

★★★★★ 1/5

Trustpilot

No idea whatsoever

I used the letting service in Clapham for seven years. I bitterly regret not changing in the first year. 1) The property management section was useless. There was no relationship with plumbers/electricians/other contractors. Only one quote was ever given unless I objected. If the same job had to be redone a few months later the same contractor would be used with no question of querying the quality of the first job. The property manager changed regularly - I communicated with 11 in the course of 7 years. Three months after they took over the flat they recommended replacing a 'broken' blind (it had got stuck) and changing two of the mattresses. The woman I spoke to had no idea that the flat was a new build with new furniture and fittings or even what condition it was in. 'Replace it' was always the answer. We had several leaks in the flat but no one ever telephoned or texted - an email would be sent with the message, 'How would you like us to proceed?' Urgency was an alien concept.When we finally took over the flat it was a mess, with several outstanding jobs to be done including the repair of the balcony doors, which had been an issue for over two years. It was sorted in two weeks. If there was a problem over a bank holiday weekend or Christmas there was never anyone to deal with it. Finally, the agency was unable to do an effective handover of the utilities when the tenants moved out. There were no meter readings and it took repeated emails to find out the names of the suppliers. They were uninterested in ensuring I got all four sets of keys back from the tenants. I gave up chasing them and changed the locks.2) The actual letting service was efficient in that we rarely had more than a few days between tenants but the information was dire. We were never advised what costs would be incurred. We had to fight for a rebate where we had been charged wrongly. Letting conversations hinged round how quickly they could do a deal which often meant they advised a reduction in rent which we didn't always agree with. We ended up securing less rent than other landlords in the same block who also had no problem with voids. One woman in the lettings office said she recommended a low rent because then the flat would be let before Christmas which was good for us and she would get a bonus.I've let a house and a flat with other companies and these are the worst agents I have ever encountered.

Lynda · 5 November 2020

★★★★★ 1/5

Trustpilot

Avoid selling with them AT ALL COST

Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest.

Louis · 14 September 2026

★★★★★ 1/5

Google

I went ahead and checked all these 5 star reviews and I noticed they seemed to be coming mostly from sellers. As a buyer I have a completely different story. Originally I didn’t want to blame all of Barnard Marcus (New Malden) but Tom Peare is just an Assistant Manager and he wouldn’t act in the manner he did if he wasn’t trained and/or instructed to do so. At one occasion Tom either didn’t understand how lenders do house valuations or he just simply lied to try and get things done faster by risking me losing money. Thankfully I had trustworthy advisors to rely on, when I want back to Tom to explain his advice was wrong, he just brushed it off making up excuses. Tom really crossed the line when he tried to stress us by threatening that the seller will pull out if things don’t go faster. A completely unprofessional email aimed to create emotional stress on the buyers which backfired when my wife and I were so mad we almost pulled out of the deal. To make a long story short, there was a bit of back and forth and things went from bad to worse. Tom at no point apologized properly, if anything he was arrogant, childish, unprofessional, making excuses and twisting facts wanting to have the last word. My patience ran out and I was done dealing with Tom. I enformed Tom and His manager that if Tom Peare is not removed from the deal, the deal is off! My exact words to Tom were “Moving forward, My wife and I both will not deal with you in any format, I don't want to see your emails or hear your voice.” That's how angry I was! I deal with many people in my personal and professional life, I don’t remember the last time I dealt with someone who got me this mad. Tom’s manager responded positively that they will remove Tom as a point of contact and that we won't have to deal with him again. After that Tom disappeared, not even a peep and I would had forgotten about him and not write this review if it wasn’t for how childish Tom Peare is! On the day of completion, the day where everything is done, he decided to send an email telling us to pick up the keys, he just couldn’t leave it alone! We were in contact with other people until that day, of-course he didn’t dare to contact us while the deal was still on the table. And his manager was well aware of this as they were also included in the email, makes me believe Barnard Marcus (New Malden) problems are deeper than just an unprofessional Assistant Manager. Just to give a bit of context, between the offer being accepted and the completion date, we took 6 weeks to do the transaction which is fast. I met the sellers personally and although they were in a rush they understood that these things took time and that things needed to be done right. Sp all that “Seller will pull out of the deal” was smoke and mirrors designed to push us to go faster so the agency can get its commision sooner! To be completely honest I wish the house we bought was with another agency, earlier we dealt with other agencies and they were much more professional than Barnard Marcus, for a fact our first couple of viewings with Barnard Marcus never happened because of “scheduling mistakes”. My advice to Barnard Marcus is to remember that both the seller and the buyer are your clients, focus on building long term relationships with people rather than hustling for short term commissions, I for one would never use Barnard Marcus to sell my property and will advise people to avoid this agency as there are better ones out there which understand the value of staying professional and building long lasting relationships with their clients.

Tamer · 22 June 2020